New 2017 Volkswagen CC For Sale Near Worcester, MA

Dealer was helpful in email communications. Informed me when the vehicle was sold.

Dealer responded right away. Car was already gone though

Great team, worked with me diligently and most important reliable and they treat you like a person, not just a quota number. Great shout out to Tim, Shirley, Derek and Steve!

Great experience. They really want the customer to be happy. A+++

I traveled for an hour to get to an appointment I set the day before and when I got there the truck was sold they had my email address it would of be professional to let me know but the didn't care bad reviews.

Friendly, not overly pushy. I ended up buying elsewhere, as price was lower and had contacted other dealer first.

courteous

awesome! Even we couldn't make an agreement on the price. Thanks Jessica!

Excellent follow-through. Pleasant and courteous.

Dealer Contacted me and did nothing but try and get me to come down to meet them. Even after explaining I had been there already only for them to tell me the car I was looking at was unavailable, Anderson insisted the car was available and that I needed to drive over an hour there. I made an offer on the car and after 2 weeks still have not gotten another email from them. Poor experience and I would not recommend them to anyone.

Marc the salesman was very nice and professional but the sales manager was not. We drove two hours to go and view the car, we had to leave to attend to another apt. in the area but called and told them we wanted the car but that we were driving and would get back to them in one hour to leave a deposit. We called back in an hour and were told that the salesman Marc had left for the day and that a deposit was being put on the car as we spoke. I told the sales manager that we drove along way and wanted the car, he said well that happens. He didn't apologize or offer to find us another car, nothing. It just shows that all they cared about was the money and not the customer service. They could have put the car aside as a courtesy for an hour until we called or they could have told us that someone else was looking at the car and that we needed to put a deposit on it right away. I just thought it was bad business, I understand that a dealership is run on money not feelings but can't there be a happy medium? Very disappointed with the way we were treated.

Horrible and lengthy experience with Mastria Volkswagen. Inquired about a Tiguan that morning, said it was available, came in to look and it was actually sold the day before - the new owners were actually driving the car away as I was pulling in. The "product specialist" knew nothing about the other Tiguan, admitted she was embarrassed that she didn't know the questions I was asking, and told me she was nervous and felt like she was being interviewed. There was a sizable dent on the car and I asked if there was something they could do about it - they came back at a significantly higher price to fix something they should have fixed before putting the car out to be sold. The "product specialist" would go back and forth many times to speak with her manager - big red flag. This manager also would not come out and meet with us to ease us of our concerns of the sizable dent, multiple scratches and questions the "product specialist" could not answer. Save your time and stay away!

Awesome, friendly, in and out in no time

The dealer contacted me quickly I set up an appointment to see the truck but unfortunately it was such a good looking truck someone got there before me and bought the dealer called me and gave me the bad news before I drove down there