New Ford Escape for Sale Nationwide

This is it!!! Best dealer experience in my life. I drove 750 miles to see a used F150 and bought it with no problems or any pressure whatsoever. Not only did they offered a great price, but they went beyond the extra mile to make me feel confortable and very pleased with my purchase; no pressure, no funny business, NO BS. Did I mentioned they have the biggest selection of trucks I have ever seen? I’m glad I drove 11hrs to buy my truck with them, you will not be dissappointed

The dealer was quite responsive, there was no issue there. The problem, for me, is that the unit about which I inquired was hail damaged, and there wasn’t (and still isn’t) any acknowledgment of this in their posting. The salesman was upfront about that in his reply, but this is absolutely something that should be detailed in their listing.

Dealer contacted me in a timely manner and gave me helpful information regarding the vehicle I was looking at.

only one email never heard back after I replied

They were honest and replied back to me in a timely manner , I appreciate the honesty.

Great communication. Was not able to go in for a time due to COVID and me living outside their area. When we did connect, I would have seriously considered the vehicle if they hadn’t valued my trade so far below KBB or any other offer I’d received in this area. Just wasn’t the right deal for me.

I call them about the car I said I won’t it and would be there as soon as I got my paycheck. I call them on a Monday they said the car is on hold for me. I said I”ll be ther Wednesday morning I live 4 hours from the car lot I called them and they said they sold the car Tuesday.

Listed the truck before it was ready. Drove an hour and a half to test drive the truck and was told sorry you will have to come back another time. Finally called the manager to get them to allow me to test drive the truck. All after the salesman I talked to asked me when I would like to come test drive it then did not reply when I told him the day I was coming. Overall unpleasant experience!!

Geeat guys and the best prices, my salesman listened to me on what I was looking for and worked really fast. Thank you Jim Bass Ford,

Responded quickly

Dealer called but vehicle sold

Great overall experience .

Very helpful and informative in a quick manner. Thank you

friendly and helpful

Answered my questions..... didn’t go to the dealership

I called on this car accouple of months ago. It was sold. I had to take a couple of months on a car search. when I called on this car I found out it was the same car still sold Very bad dealer.

Sales lady contacted me quickly. She was very helpful and courteous.

Made an appointment to look at the 2019 Escape today May 7. Traveled from Whiting. Parked and went in. Waited and looked around for almost 10 minutes .. no one to serve me and no one even bothered to ask. Went back to car and called Sarah or Elizabeth,the persons i talked to and made the appointment with. Was told someone will be out to see me. Another 10 minutes .. i left. Guess they didnt want my business.

Contacted quickly good infirmation

Everyone was very nice.

They contacted me very quickly!

Fast and easy well token care of

Nice

Nice people!

Jim Bass did an outstanding job throughout the process. We had a potentially sticky situation that was handled with nothing but professionalism. I will be a repeat customer.

Friendly, efficient, transparent and thorough. I was so impressed by the no nonsense communication, great price and transparency, I drove 199 miles to Jim Bass. Was able to do everything remotely so I was in and out in 1.5 hours. I received the deal, the customer service and timeliness I was expecting. 5 stars hands down. A special thanks to Candy and Robert!

excellent

From start to finish the experience was great ... My sales person Gene was awesome and the process was very quick. They were able to get me a much better rate then my credit union offered and the deal was done in about an hour. I will give them my business again and highly recommend you give them a try

Quick response time and definitely detail oriented.

Enjoyed the learning experience about the mustang. Steve WIley very knowledgeable.

Very courteous gave me 3 different payment options and put the down payment on the truck picking up in the next couple of days

Dealer gave generic responses to emails and would not quote over internet - why are they listing their vehicles on the internet then? They try to take advantage of the customer and gouge them on pricing. They are only listing vehicles on the internet to get you in their office as a sales tactic.

Spoke over the phone and sales individual was friendly with a courteous attitude.

The dealer was open and willing to work with me. Even though we were not able to come to terms on a vehicle, they were open to the conversation throughout the process.

Great experience!!! I found the perfect car for a perfect price, and I drove over 6 hours to purchase it. Thanks Cleveland Ford.

They were very responsive.

I text this dealership, they were nice at first and very informative. But on arrival at the dealership the salesmen service was lacking spontaneity. Waited around for a while, they directed me to the manager and the vehicle wasn't even ready to be drove. And it had a few issues. I won't go back. ‍♂️

I purchased this car. All online. It was really nice and easy

Great at follow up

very pressure free, one of the better car buying experiences I have had over the years.

It was a good experience, however I found a car from another dealer at a better price with less mileage.

We worked with Serafin. We got a good price for our trade-in and a great deal on a 2018 Dodge Ram pickup. We are very happy!

Good experience.

Outstanding customer service and great leadership from the GM down to the salesperson!! Such a great experience and pleasure doing business with them!!

Never really spoke to them. They were offline