New Volkswagen Atlas Cross Sport for Sale Nationwide

Dishonest and bad customer service

Brad and the Brown Volkswagen Team went above and beyond in buying a 2018 Mustang GT. I walked away from the car and was sold a day later. Should have bought it!

No one was there to meet me for my appointment, left me sitting in the showroom,!then said they were taking someone else out on a test drive. When I came back the next day for the test drive they told me immediately they are not budging on the price. Test drive I had to ride as a passenger halfway then drive 5 minutes back to dealership

My experience was awesome Patrick was great, very professional, helpful, will take care you from start to finish. It was quick process and I am very happy with my purchase.

My husband and I were annoyed because we drove 40 minutes out of our way to see a used Honda Fit that had a number of things wrong with it. The car was not advertised as a Mechanic's Special, and totally should have been. We had no interest in a fixer-upper for our daughter, and car was overpriced for its condition. The salesman was fine, though.

Great sales person

Very good experience

The staff at Heritage Volkswagen were awesome. Special thanks to Michael, my salesman. Everyone was personable, professional, straightforward, no nonsense. Great car buying experience! Thank you Heritage, I’ll be back!

Responded quickly with all my questions

They "take the time" out to listen to their customers needs!! They are awesome!! They may listen to you a bit too much, but they know how a customer needs to be comfy in their new decided purchase.

Professional

Good followup

Living as far from the dealer that I do, it was such an easy experience for us to buy this car. Our salesman, Mark, was amazing at getting all the information to us in a timely manner as well as answering any and all questions we had about the car. The financing manger, Marty was knowledgeable and friendly and was able to get our paperwork done in such a fast manner! We will definitely buy from this dealer again.

Very helpful and continued to review new inventory for my needs.

Great personnel quick response to all my questions top ten dealership in the Tucson area

Fluffy was great

Talked to them on the phone. They were very informative about the car since I had to come from another town over 100 miles away.

Perfect car buying experience, even though we didn’t buy. The 2015 Civic was a very nice car and nicely priced, just ended up not being the right fit for us. But what made the visit to Onion Creek Volkswagen was Trevor. Trevor just was relaxing to be around, no high pressure sales tactics, no silly car salesman games. We really enjoyed the time we spent with Trevor looking at the Civic. Hope to revisit Onion Creek Volkswagen again.

Excellent customer service

Drove an hour to get there for them to tell me the car I was looking at had a cracked frame. Why’s it even on the internet when the damage is that bad?

I've had a great experience until the General Manager showed up!!! The guy didn't stop talking and even raising his voice when I wouldn't agree on the price. I don't think I'll be going back there.

When I went in they let me go for a test drive and I told them I wanted the car and they said we have 2 more people wanting it and I would have to pay 22,000 to get it because the other people were offering that. I got up and walked off. I will never deal with them again.

Salesman lied to me 3 times. Said car was in shop and he would see if I could look at . He returned to tell me the car was just pulled from the shop but no keys to be found. He returned later to tell me the car was sold a month ago. Nothing but lies and 45 minutes wasted. Typical Clay Cooley business dealing

Poor salesman ship. Took over a hour to get the car so I could see and drive it. They wanted loan info and credit rating before they would show me the car. Then they continued with high pressure tactics I would never give them a second opportunity

Got a generic email response then when I replied they didn’t respond back. When I when in to the dealership to see the car anyway, everyone was basically dressed in running and workout gear. Spoke to two people and both were rude and unprofessional! Plus the car I was going to see was in such bad shape. Was rough as all hell.

I was contacted quickly after my initial inquiry by a salesperson. I had several questions which I posed, and was told that answers would be forthcoming. I did not receive a response and contacted the salesperson again via text. I was again told that answers would be provided. They never were, and I received no additional communications.

Timely follow up contact. Representative made self available for further assistance.

Staff were super nice; car was dirty and had dead roaches under sun visor.

The salesman was awesome. There was an “absolutely no pressure” atmosphere at the dealership. Very laid back atmosphere!!! Reminds me of the old style “how may I help you” way of conducting business. I would definitely recommend this dealership and salesman to anyone interested in a vehicle...

They were professional and awesome! Love my new car!

Answered all my questions. Set appointment up to see truck.

they called and said they needed to get more information for me and never called me back.

Good

They were great!! Quick follow up and follow through! They reached out to ask what I was looking for and have kept up with following up since!! Great customer service!! Thank you!

Received a prompt and courteous reply to my inquiry. Still looking, we’ll see what happens.

good service

The sales guy was great, unfortunately the car was not completely prepared. I still loved the car but, wish the car would’ve been completely ready to be test driven.

It was great

We bought this vehicle!!! Truly excellent customer service. Everything went smoothly and quickly from the scheduled test drive to the financing/purchase.

Great response Tks

Excellent service. I got exactly what I wanted.

Did not buy a car when I went to see the car but the salesman was helpful and friendly. Although I don’t feel 100% ready to buy a car, I think I will probably come back to Ancira when I am ready to buy

It could have been better, the show girl she was very helpful and nice; but the Sales man was more aggressive and talk to me in a manner that made me believe that he thought I wasn’t able to afford the vehicle I was interested in. That was the biggest reason I decided to take my business elsewhere.

Such an awesome experience! Everyone was very helpful and friendly. Jessica was great to work with. Highly recommend if you are in search for a new car check them out first!

Dan was very helpful start to finish.