New Jeep Grand Cherokee for Sale Nationwide

Got a blank email from them on the car I was intrested in and no follow up whatsoever

Fabricated prices. Nobody would qualify for them

Excellent service

So far great customer service

Someone initially texted me a greeting, but it took two days for someone to call me with the information on the car that I was inquiring about. The car was not ready for sale, and the paperwork took hours to complete due to insufficient staff.

Outstanding Dealer...Very Good Communication!

They were very helpful.

I haven’t purchased a car yet but they have had unbelievable customer service! What a pleasure to work with Mike and Liz!!! Super helpful!!!

Good experience

The best. Customer service perfect. Responds quickly. Corteous , respectful and helps their clients have a good buy

Jaclyn was great and very responsive.

I asked to be emailed and not contacted by phone and I get a call on my phone from Shaver Automotive Group. When I brought this to the salesman's attention, his reply was that the phone call was automatic. Haven't heard from since.

All phony dirty tactics they advertise sale price when you get there they claim they added on extras I'll never buy from them

Yes they contact me very friendly and I am really appreciate it from dealer management

My experience with this dealer has been consistent with what people giving 1 Star have said. They advertised a really good price for a new Ram 1500. I sent an inquiry about it and they quickly responded with a quote explaining the price. The quote had more rebates than I have ever seen, so I responded asking about them. I never heard back. I then received a follow up email about my original question. I asked again about the rebates. I never heard back.

Awful experience. Advertised a car for 3 weeks. Kept lowering price. Was a great deal— if the car started. I drove 40 miles two separate times over that period, because their reps scheduled test drives. Three times their Used Car Manager promised me he’d get back to me. Never did. Now, car shows sold out. They should be blocked from advertising on Car Gurus. Give the website and car dealers a bad name.

Pushy sales man

Great

Bad costumer service. I spoke to of the reps, gave them all my info and never called back. Im very disappointed.

Quick response

They add over $4k to the vehicle in add ons but don’t tell you before hand. The sales guy was not attentive. Not a great experience

Excellent

Quick response to email

I asked 1 simple question, 4 people replied, but never answered my question.

Online sales department refused to sell “Online”. Dealership adds a bunch of unwanted and relatively aftermarket accessories that are mandatory to purchase. Thus dealership is managed by unscrupulous individuals who have no problem misrepresenting their deals with Bait and switch tactics.

Ended up buying the car I wanted. Drove half an hour here and was really happy with my experience, they even delivered it to my house!

Good communication

Terrible customer service responded with generic answers that didn't answer my questions no care or concern for anybody who doesn't fit in or is on to their con game. Bait and switch and up charges. Shame on you! If your mother was treated that way you would not be happy. Bought from a different company. Buyer beware they charge you for windows tinted from the factory and another charge for paying cash

I asked very specific questions (twice), and while I did get an initial call back, i never received any response to my questions. I suppose they don't need to sell anything...that's just poor customer service!

Helpful sales people that are willing to find what you’re looking for. Clean facility.

They responded to my request quickly. However, I realized that this was a two-wheel drive vehicle not a four-wheel drive vehicle and consequently I am not interested in the vehicle.

Very quick to respond and answer your questions

I drove an hour to look at this Sentra, advertised for $12,000. Once I got there, I was told Of all the add ons ...brought the price to almost $17,000! I feel like this was a trick to draw customers in! I wasn’t happy going to Russell Westbrook!

Our salesman Freddy Ramos was awesome, he made it so easy to buy the car of our dreams. Everyone there was helpful and friendly we are very satisfied with our experience

Not a fan of dealerships and the “game”... but with Courtesy it wasn’t too bad. Overall it was a decent experience and the dealership seemed to be honest.

It was good. They are very nice

Online prices were very misleading. Apparently if you have top tier credit you do not qualify for the online price. There was also an issue with the financing due to being required to use Chrysler financing at 6% instead of the loan I was pre-approved for at 3.6% . The sales people were very nice and tried all they could to assist me but management is not willing to move at all.

Didn’t buy here but would given the right circumstances. Sales rep was polite and not pushy.

Great price on a truck, just too far. But friendly on the phone.

Excellent customer service annd follow-up. These folks want a sale, without being devious.

Sales representative, Tim, was excellent. Sales manager, Mike, offered a sales price ($40,000) that was $1,000 more than price ($39,000) quoted on line.

Outstanding. Very very easy to deal with. Very respectful and professional. The sales manager Charles and finance manager Jalen were the best I’ve ever felt with. I can’t say enough good things about them

Had a few minor disagreements after the purchase but resolved satisfactorily Salesman Tony R was very pleasant and helpful

Not a good experience. We went in to inquire about a Jeep and first they tell us it had been sold then they say if we want the jeep the can sell it to us for $6000 more than the advertise price.

Good service