- CarGurus.com and the mobile and other applications and products and services owned and operated by CarGurus, Inc.
- "advertising networks"
- companies that deliver targeted advertisements to consumers and generate statistics and metrics related to the delivery of internet-based advertisements.
- "Data Technologies"
- technologies, such as cookies, local shared objects, pixels and web beacons, used to automatically collect information about your actions and your visit to our site, and includes all current and similar future technologies, including anonymous advertising identifications used on mobile devices and otherwise in a manner similar to cookies.
- "internet-based advertising"
- also called "online behavioral" or "interest-based" advertising and is advertising that is customized based on predictions generated over time from your visits across different websites, devices and mobile applications.
- "Personal information"
- personally identifiable information about an individual, such as an individual’s name, address, telephone number, and/or email address.
- "Registration information"
- personal information collected from you at registration, such as your name, email address, mailing address, telephone number, user name and password. The registration information we collect may vary, but we only collect the registration information that you manually enter into our forms.
- "Third party service providers"
- Entities that have contracted with CarGurus to provide services to or on behalf of CarGurus.
Information we collect and how we use it
1. Automatic Collection of Information
CarGurus gathers information from your computer or handheld or mobile device when you visit our site, whether you register for an account with us or not. We encourage you to register with us to take advantage of CarGurus' many personalization features. However, you may choose not to register and take advantage of features of our site where registration is not required. You may still use the site, but some of the features and functionality may be limited or not available. If you do not register, then the information we collect from you is limited to the information described below.
Anytime you visit our site, we collect your IP address to help diagnose problems with our server, administer our site and track site usage statistics. Your IP address may vary each time you visit, or it may be the same, depending on whether you access our site through an "always-on" type of Internet connection (e.g., cable modem or DSL), or through a dial-up connection (e.g., AOL or Earthlink). Either way, it would be extremely difficult for us to identify you through your IP address by itself, and we make no attempt to do so. We also collect information on whether you reached our site by clicking on a link or advertisement on another site, which helps us to maximize our Internet exposure, and to understand the interests of our users. We also collect information on your ISP or mobile carrier and the type of handheld or mobile device you used. All of this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.
We may partner with advertising networks, which may use information collected through a variety of Data Technologies to provide customization, auditing, research and reporting for us and other advertisers. We may also act as an advertising network and use information collected through a variety of Data Technologies while you are on our site and elsewhere where we may be acting as a third party. This data collection takes place both on the site and on third-party's websites and mobile applications. This process allows CarGurus and third parties to deliver targeted advertising, enhance marketing programs and help track the effectiveness of such efforts. Advertising networks also may use this information for determining or predicting the characteristics and preferences of their respective advertising audiences and measuring the effectiveness of their advertising in accordance with their privacy policies.
We do not provide information that is directly associated with a specific person (such as name and address) to any advertising network when you interact with or view a customized advertisement. However, when you view or interact with an advertisement, the advertiser may make an assumption that you are interested in the subject matter of the advertisement.
Some companies disclose when they are using interest-based advertising programs on the site to deliver third-party ads or collecting information about your visit for these purposes and give you the ability to opt-out of this use of your information. You may see an icon in or around third-party advertisements on the site that use interest-based advertising programs and on pages where data is collected and used for online interest-based advertising. Clicking on this icon will provide additional information about the companies and data practices that were used to deliver the ad. You can opt out of delivery of targeted advertising to you by CarGurus and by multiple other companies by visiting: www.aboutads.info/choices and www.networkadvertising.org/managing/opt_out.asp. We also partner with Amazon to deliver advertisements, and you can opt out of delivery of targeted advertising to you by Amazon by visiting www.amazon.com/adprefs. Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.
We, our third party service providers, our advertising networks, car dealers and/or advertisers on our site also use Data Technologies, as follows.
Local Shared Objects or "Flash Cookies"
"Local shared objects," sometimes known as "Flash cookies", may be used by entities who advertise on our site to store your preferences or display content based upon what you have viewed on various websites or mobile applications to personalize your visit. To control your use of Flash cookies, visit Adobe's website at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for tools to control and disable Flash cookies. If you use Firefox, you can also obtain an add-on to detect and delete Flash cookies by visiting https://addons.mozilla.org/en-US/firefox/addon/betterprivacy/ and clicking "Add to Firefox".
A "web beacon," also known as an "Internet tag", "pixel tag" or "clear GIF", links web pages to web servers and their cookies. We and our third party service providers may use web beacons to understand site usage, help customize our content, offer advertisements on the site, personalize your experience on the site, analyze trends, and for other purposes related to management and administration of the site, as well as in emails we send to you to notify us that the email was opened.
Applications and Widgets for Social Media
2. Information Collected Upon Registration, Requests to be Contacted, and Use of Our Private Transaction Services
Information Collected When Requesting to be Contacted by a Car Seller
If you want to be contacted by a particular car seller, both that seller, as the case may be, and CarGurus may collect personal information provided by you through the text and chat functionalities that we provide and on the contact forms on our site, which may include your name, email address, postal code, and telephone number, so that the seller can contact you or so that we can email you to request that you submit a dealer review. We may also use information you provide on the contact form to provide you with information on special offers, products or services that we think may be of interest to you and/or to contact you to collect your feedback on CarGurus and/or the business partners you contact through our platform to help us improve our user experience.
Additional Information Collected When Using Our Private Transaction Services to Buy or Sell A Vehicle
If are an individual user (and not acting on behalf of a car dealer) and you want to use our services to buy or sell a vehicle, we and/or our third party service providers may collect information provided by you in connection with that transaction, for example to create your vehicle listing, to verify vehicle ownership, to verify funds, to process payment, to populate purchase and sale documents, and to provide user support. We may collect this information in forms on our site, forms on third party sites made available from our site, or from a picture of your ID that you upload. This information may include your name, address, email address, telephone number, driver’s license number, date of birth, the last four digits of your social security number, and bank account and routing number.
Information Collected When Registering with CarGurus; Subscribing
If you choose to register with us, you'll be able to add content to our site (subject to CarGurus’ site Terms and Conditions of Use). For example, you may post your own car reviews and participate in our discussion forums. In addition, you will benefit from the ability to personalize your CarGurus site experience. The benefits of registering will increase over time as we get to know you better and introduce new features. We encourage you to register so that you can experience everything that CarGurus has to offer!
If you register with us, in addition to the information collected that is described above, we will also collect registration information. We may store all or some of that information in a cookie file on your hard drive, so that our system will recognize you each time you visit our site. In that way, we can save your preferences from visit to visit and present you with a customized site, without requiring you to log into our site every time you visit.
Once you register, we may also use registration information to periodically contact you with news or important information about your account; to provide you with information on special offers, products or services that we think may be of interest to you; to communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes and other offers or promotions; or to request your feedback on our site. When you subscribe to receive specific information or services on our site, we may use subscription information to provide you with information on special offers, products or services that we think may be of interest to you; or to communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes and other offers or promotions.
You may opt-out of any or all future marketing communications or notifications from CarGurus or a car seller, dealer or manufacturer by visiting https://www.cargurus.com/Cars/garage/manage/viewSettings.action or clicking on the unsubscribe link we place at the footer of every email we send that is not in response to an action taken by the user.
Cancelling Your CarGurus Registration
You can cancel your registration with us by e-mailing cancel@CarGurus.com, or by placing your email address in the subject of the e-mail. We will send you an e-mail to confirm your request. After we receive confirmation, we will remove your information from our active database, but some information may remain in our database and/or archives for our own corporate recordkeeping and as required to comply with law. As a practical matter, given the number of car sellers we will not be able to remove your information from car sellers databases, if we have transmitted any information to them.
3. Information Collected From Other Sources
We may acquire or obtain information from other sources as follows:
- From other trusted third-party sources to update or supplement the information that you provide or that we collect automatically. This includes, for example, vehicle registration information and other information from public databases, private database, or data aggregators.
- From our partners and service providers (including, for example, business partners, analytics vendors, advertising networks and search information providers).
We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the site, target our communications so that we can inform you of products and services or other offers that may be of interest to you, provide private purchase and sale transaction services, fraud prevention, and for internal business analysis or other business purposes.
4. How your personal information is shared and accessed.
Except as set out below, we may aggregate personal information from all of our users and provide that information in the aggregate to car sellers and manufacturers and advertisers, for marketing and promotional purposes. However, if we do so, that information will be anonymized so as not to be personally-identifiable.
We may share information about you, including personal information, with our corporate affiliates, who will use it in accordance with their privacy policies.
b. Car Sellers and Manufacturers /Requests.
With your express consent, CarGurus may sell personal information to car sellers and manufacturers who may use that information for purposes of marketing their products or services to you directly.
When you request services beyond those directly available from us, we may provide your personal information to car sellers and manufacturers. For example, should you request a price quote for a new car, your personal information will be distributed to car sellers and manufacturers.
Car sellers and manufacturers may use your personal information to respond to your requests for information or provide further information about products and services that they believe will meet your continuing needs. Your personal information will be subject to their privacy policies, and you should contact them directly for more information about their specific privacy and opt-out policies. By submitting a request for such information through us, you consent to our transmission of your personal information to the car sellers and/or manufacturers that we, in our sole discretion, believe may be able to provide such services.
c. Service Providers.
We may allow third party service providers (such as market research firms, marketing services providers, advertising agencies, and payment processing partners) access to your personal information to perform services on our behalf. We contractually require our service providers to provide protection for personal information and to limit the use of such information solely for the purpose of providing the specified services on our behalf.
d. Other Providers of Products and Services.
We may allow other third party providers of products and services (for example financing providers) to access personal information that you voluntarily provide on our site so that such providers can provide products and services to you. We contractually require such providers to provide protection for personal information and to limit the use of such information for the purpose agreed to by you when submitting such personal information on our site. By submitting personal information on our site in connection with receiving products and/or services from these providers, you (i) consent to our transmission of your personal information to such providers, (ii) understand that your personal information will be subject to their privacy policies, and (iii) understand that you should contact them directly for more information about their specific privacy and opt-out policies.
e. Legal Authorities.
CarGurus will cooperate with legal authorities, and may in some circumstances be required to disclose personally identifiable information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. We can also share information about you if we believe we must in order to (a) prevent a violation of the law; (b) protect or defend our interests and the legal rights or property of CarGurus and our affiliates; (c) protect the rights, interests, safety and security of users of the site or members of the public; (d) protect against fraud or for risk management purposes; or (e) comply with prudent legal practice as we may determine, and applicable law or legal process. We may also share information about you in the course of legal proceedings if we are legally required to do so, if we reasonably believe that doing so may mitigate our liability, or if doing so will assist us in enforcing our legal rights. We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.
5. Storage of Personal Information.
Your personal information is stored on servers in the U.S. Also, some of our service providers may store information in servers hosted in countries different from where you reside. As such, your personal information may be subject to the laws of other countries, where the data protection and other laws may not be as comprehensive as your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities in the countries in which we operate.
6. Publicly-Posted Information.
Your profile on CarGurus will be publicly viewable and identifiable via your screen name. CarGurus will not share your email address with any other members nor display it any public manner. If you choose to participate in our member-to-member communications programs, you may be contacted by other CarGurus members, using CarGurus as an intermediary. All CarGurus members will have the option to turn off the member-to-member communication features at any time.
When you submit your e-mail address and/or phone number to a particular seller through the CarGurus site, you agree to being contacted by the seller by various means, including by phone at the number provided, text message, email, automatic telephone dialing system and/or an artificial or prerecorded voice.
Information that you make available to us and others via social media networks, forums, blogs, list serves, chat rooms or similar functionality is public information that we or others may share or use in accordance with the law.
By using the site, you consent to our automatic collection of information that does not personally identify you about your visit to our site, whether you register with CarGurus or not.
8. How you can review and update your personal information.
You can review and update the personal information you have provided through the registration process by visiting https://www.cargurus.com/Cars/garage/manage/viewSettings.action. Or, to request an accounting of how your information has been used or disclosed, or to make a complaint or ask a question, you can also contact us at:
Two Canal Park
Cambridge, MA 02141
9. Security - Steps we take to protect your personal information.
CarGurus has implemented commercially reasonable administrative, technical, personnel, and physical security measures designed to help protect the personal information stored in our systems against loss, theft and unauthorized use, disclosure or modification. For example, we limit access to personal information about you to employees who we believe reasonably need to come into contact with that information. We also employ processes (such as password hashing, login auditing, and idle session termination) to protect against unauthorized access to your personal information. Technical measures also include use of firewall protection and in some instances may include encryption technology. Although we take reasonable precautions to assess the reliability of such technology, we rely on the statements of the vendors of those products and services as part of its security evaluation. Please note that although CarGurus has endeavored to create a secure and reliable Site for users, the confidentiality of any communication or material transmitted to/from the Site, and the security of your personal information, cannot be guaranteed. CarGurus urges you to take every precaution to protect your personal information when you are on the Internet.
10. Data Retention
11. Your California Privacy Rights
California Civil Code Section 1798.83 entitles California users to request information concerning whether a business has disclosed certain information about you to any third parties for the third parties' direct marketing purposes. California users who wish to request further information in compliance with this law or have questions or concerns about our privacy practices and policies may contact us using the contact information above.
12. Children's Privacy
Our site is not intended to be used by children.