New Ford Fusion for Sale in Houston, TX

All info I requested was sent in timely manner

Had a good experience, everyone was friendly and made this buying experience a pleasure as well as easy.

Nice

Very prompt and professional

Every aspect of my experience was great! They lived up to their name.

Yes responded with lots of info

The car is great but the car fax didn't match what was on CarGurus. There were 4 owners not 3, 2 wrecks not 1, and there were a lot more dents and scratches than it showed in the pictures. The dealer service was good but the paperwork was a little unprofessional. I was also told the car would be washed and detailed before pick up but it was not. "Just a quick wipe down". Other than my experience, my son loves his 1st car.

The worst experience I’ve ever had with a dealership. I was told that we had a deal. The salesman Ricardo states that everything was in order only to have me show up to the dealership and the vehicle was sold. I would’ve bought the vehicle the previous day but Ricardo didn’t want to share the commission. Very unprofessional and definitely not considerate of the customers needs or concerns.

They were great

Responded quickly to my request.

I bought the truck and hot a great deal. Jose was easy and friendly to work with.

I requested information on a couple of trucks. Lawrence told me he would get it for me. I waited a day or two and had to contact him about it. Lawrence then asked me for info on my trade which I provided. He said he would get something to me shortly. Two days later still nothing. They lost my business.

Excellent service

just beginning, but the email was generic so it is difficult to determine which vehicle they are contacting me about when I am shopping several. Other dealers sent targeted emails, which makes the process much simpler.

I didn’t ever get to the dealer ship but they were very helpful

Bruce (salesman) was very helpful, friendly and straight to the point. He knew everything up front and we got exactly what we asked for. Amy the finance officer was super nice and really did help us find the best rates. This dealership is very honest and will help you to no end. Having the lifetime power train warranty is an added bonus that i was not expecting. All a sixth Star to Demontrond Ford! Very satisfied!

Dealer reached out by email after my online request for info. Another 1 or 2 email exchanges & then 'crickets' when price discussions began. No reply, no follow-up, not even a "the listed price is the lowest we'll go" just as a courtesy to say he didn't want to negotiate.

Leo and Jessica were responsive initially, but fell off drastically. I tried to buy a vehicle, but they found it had mechanical issues. Once the issues were discovered, they were not willing to negotiate and quit returning calls.

They were good

Prompt replies.

My salesman Rey Flores was excellent and did an excellent job 2nd buy from Rey 5 star rating

Aaron and Saul were very professional and spent all the time with me that I needed.

Zach is awesome. Wasn't pushy, but patient. Took me a bit to decide. His knowledge helped me. Gave me his full attention. I give him 5STARS.

Good

They responded right away. Asked to negotiate the price. Was told by the 1st person sure. Gave them an offer he said he would get back to me but he never did. Then a day later someone else called. I told him my offer he said they can’t do that. I said ok I’ll buy it for the advertised price. He said ok good deal then told me the price was almost $3,000.00 higher then advertised on CarGurus. Sad.

Very pleasant experience. Ms. Jessica was awesome and very knowledgeable.

Very good and helpful

As I requested information I received it. and I bought the truck within two days without any issues. truck was as clean inside and out and runs as good as it looks.

Did not reply to my follow up email as I live in Arizona and would need as much information as possible before flying to Houston area to look at the truck. I definitely was in the market and this was one of my top 3 trucks. Bummer they didn't respond to my questions..

Jessica was so sweet and easy to work with!

It was fast and easy

Fast process. In and out within 2 hours

Couldn't meet on price. No pressure, would try again

The Truck had mechanical issues causing me to almost have an accident. The truck was sold and brought back due to the failure it had. The dealer still sold me the vehicle knowing the problem it had and they blamed each other (sales guy and manager) for not paying attention to what they were doing. They are just in the business of selling you a car at any cost.

Said it was sold three times, the car is still available for sale. I bought a Z06 just like it from another dealership. Very poor customer service. Would not trust them at all.

Good experience but the vehicle I was interested in had already sold

Very nice and friendly people Elizabeth was a big help

Dealership e-mailed me and stated they would get in contact with me and never did. I had to contact them.

Sold the car i asked about on a Thursday, still called and wrote me all weekend stating it was there, just to try and get me in.

Great

I like the people and bought the car.

Prompt, honest and friendly service!

The lady let me drive a whole hour and ten minutes there just to tell me the vehicle was sold and then tried to sell me different vehicle I was not at all interested in.

They was very nice

Great I bought the car