New Kia Forte for Sale in Chicago, IL

Requested information for one specific vehicle received emails mostly about other vehicles and couldn't confirm the availability. After reading the other reviews from various sites, and no call back after two voice messages I decided to shop elsewhere.

Dealer seems friendly enough but the price is completely incorrect and dealer states they have sold out of this vehicle a while ago. Which ultimately forces the question - why is the car still posted as available only to hear they don't have that one but can sell you a newer model for $4,000 more? Hmmm

In my opinion they post cars for very low price to get you in . They don't have those cars for posted price in stock. They posted kia soul for 14k. I called in and confirmed car is at the dealership and it's available. But when I came in they said car was sold.

Another dealership that wanted to sell me a new car. My questions were was this vehicle new, and I asked that they verify the mileage. I never got those questions answered, and gave up (as I'm sure they wanted me to do).

Very unprofessional, workers were swearing while I waited. Argumentative

Add 800 dollars of add on dealer prep fees to car prices. Not a dealer I would recommend to a friend. Lots of waiting for them to finish the car paperwork. Not a good experience

I would rate this dealer 0 Stars if that was an option. This is definitely not an honest dealer. The price on CarGurus was 18,790 but when I called the price they gave was $29, 700. They said the difference was because I was paying with cash. So I ask what price would be if I financed through whatever lender they required, and they quoted a price of 22, 720.

Nice, helpful reasonable people.

Called an hour before driving there to ask if they had the car they advertised and to confirm it was the price they advertised without added rebates that I don't qualify for. They assured me they had the vehicle and it was the advertised price before any rebates. I made the appointment and drove out right away but the car wasn't there and they claimed their website wasn't updated. Don't believe them and waste time driving to this dealership

They had A LOT of excess charges they try to throw on you, $1600 for transportation?? What a joke. They also wouldn't accept pre-approved rates and provided rates 2 percentage points higher. Ended up looking at practically the exact same truck at a different dealer and had zero issues with them, no bogus charges or rates.

Wouldn't sell to me because I'm out of state! They don't hold vehicles for buyers.

Very helpful

Wonderful

Informative

started negotiating, then crickets? this happened with 2 separate people. I was ready to buy but never got past intake? strange way to sell cars.

Good

Excellent

Quick response

Answered all my questions.... they were very friendly

Good communication. Ended up wanting a newer body style.

My experience at Palmer was great. Everyone was very responsive. I wondered how it would go, due to the fact that I was coming from Indiana. I worked with Mario and he kept in contact with me and made sure that I was prepared when we came to pick up the car. Everything went very smoothly. Thanks.

Purchased a vehicle from them two months ago, still have not gotten any registration info. and still have not gotten my plates. When I call them they send me to voicemail and have never called back. Over a dozen voicemails and zero calls back. Worst car buying experience I've ever had.

I was able to test drive and purchase the car the same day I inquired about the car. I came to the dealership with my pre-approval letter and was in and out in a short time.

They were horrible, said they didn’t have my pre approved financing. Then gave me a horrible interest rate, told me I had to go in to get a better rate! They were pushy and rude! Bought my truck elsewhere!!! I would give them less then a1 star if I could

The dealer only replied with a meaningless generic response and did not address my questions. This happened even when I replied to their generic response - I got another generic response with no real information. They show pricing that appears "too good to be true" on previous year new cars still in inventory (ex. 2020 Nissan Altimas). Clearly by the lack of response these prices are in fact too good to be true. Dealers like this are what give auto dealers a bad reputation.

Everybody was very kind and very helpful Abe is the guy that took care of me and sold me the car he explained things very clearly and was very respectful and very business oriented and seems like a great guy like a side everybody that I talked to there that day and When I came back a couple days later to get that protection courting put on they also were very professional very kind. I would definitely recommend you guys. And by the way I love my car

Very informative and eager to explain as much as detail.

For what ever reason, when this dealer found out I lived in Texas, they no longer wanted to deal through an internet purchase.

Nice people

were very friendly and helpful and called back for a follow up

Yes contacted me and offered a test drive

If you’re a Veteran or person of color, avoid this dealership. Waited 21/2 hours to purchase a damn vehicle. Watched 8 employees walk around US as if we weren’t even there. All the while they wined and dined the (other) customers. Kept claiming you’re next. Never offered a water.

Sales people very nice, but we decided to purchase from another dealership.

Asked (online and by email) for more pixs and information... never got any... even from the "sales mgr". Bad "before the sale" customer service.. 1 week later .. the car was sold... If customer service is bad "before you buy the car"... what will it be "after they have your money"??? Disappointing!! MC

Very helpful and friendly. Would purchase a car there again!!

I’m so happy I did business with willow took Kia they were very professional and knowledgeable, I didn’t have to wait much for the entire process of buying a vehicle.thank you all from the manager to the sales man great people highly recommend buying here.

For what ever reason, when this dealer found out I lived in Texas, they no longer wanted to deal through an internet purchase.

were very friendly and helpful and called back for a follow up

Emailed back and fourth but they were selling the vehicle by the time I called later

This car has three different descriptions for it and they make me drive almost 80 miles to go see it for nothing. The ad says 2016, the sticker said 2015, the details described on add are from another car. They did not work with me to show me something close to what’s on this car.

They contacted me i asked them for pictures. Lady who i spoke to said she will find someone who can takes pictures. Waited all day didn't get anything next day i noticed they sold the car without telling me. We wanted to buy that just wanted to see the pictures from outside and they were not online. It was very unprofessional the way they treated us.

Nice people

were very friendly and helpful and called back for a follow up