New 2016 / 2017 Acura TLX For Sale Near Albany, NY

Very honest and straight forward dealer

Very friendly

Call me right away.

I met with the manager Jason who gave me a deal of 11,400 which we agreed on, I then sold my car to get the Honda but ; when I went to pick the car up from them I was told by someone else that that deal is not valid anymore. Jason the manager never came and talked to me about the deal we agreed on. Now I am without a car and very upset, I would never trust them again or recommend them to anyone.

Below average experience. The car had 200 extra miles on it than what was listed and a slight dent and some scratches on the driver's door that were also not mentioned. So if you are making an internet sale ... check your car out thoroughly! They were not willing to budge or offer anything towards the damage, not even $50. The "managers" drive the used cars they have on the lot and I think someone for sure took my car for a spin before selling. It was confirmed that it had in fact been driven to New Jersey 3 weeks prior. That didn't feel good to me. No real interest from them in making/keeping me as a customer since I drove in from out of town to pick up the car. I was told when sharing my disappointment in the ding on my car door "well you do live out of town so we won't actually be seeing you again". They didn't take into account that I have friends and family that live just down the road from them. Overall I am happy with the price, and happy with the car that I researched throughly before purchasing. The actual buying experience however could have been better. There was a push for buying an extended warranty. Loan department came back with a high interest rate. When I told them my credit union had a better finance rate I was told to "get more money" so I could purchase a warranty because everyone does it. The car is under factory warranty, so I didn't feel it was necessary at the time to purchase and declined. I would have loved a follow up call after my purchase. Some sort of check in to make sure all was well, we were driving home and trying to beat a blizzard. No real customer service here.

Friendly.

great

good followup to questions