Planet Toyota

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Express Lube, New Owner Events, Rent A Car, Toyota Certified Used
Vehicles, Toyota Tire Center

5540 Auto Court, Matteson, IL 60443
Map & Directions

Sales: (888) 468-3072

Service: (888) 383-9939

Nov 19, 2016
Dealer was unaware of the price of the vehicle on CarGurus. They said they would entertain any reasonable offer. When we sat down to negotiate and showed them the price online they refused to negotiate at all on the car. The sales person I was emailing with told me they often times negotiate hundreds or thousands of dollars off the vehicle. We drove an hour to see this vehicle and were very disappointed.
1 of 1 people found this review helpful.
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May 12, 2016
The Dealer was in Nice condition. They honored the online price of the car. The person who contacted us via e-mail was unable to help us in the sale of the car. The replacement sales rep was very good and helpful. The Facility manager was very frustrating. The car we wanted to trading in was in good to Fair condition and worth $750.00-$1545.00. He tried to low ball us at $400.00 trade in value. We had to haggle him up to $850.00 and a tank of gas before we would sign for the car. If your trading in your car while buying one don't expect a fair deal. =\
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Mar 29, 2016
yes, just to far away from me.
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Feb 23, 2016
Good response time.
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Feb 22, 2016
Quick and easy to deal with.
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Feb 15, 2016
Got a response but they didn't answer the question I had so called on a Wednesday. Asked for a follow up with pics. Today's Monday & haven't heard back. Already bought another vehicle from someone else who was very good about following up.
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Jan 26, 2016
Not the best professionalism or timeliness in responding. Did not purchase a vehicle.
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Dec 15, 2015
I called Planet Toyota to inquire about an older RAV4, and was disappointed in their customer service. Since I was about 6 hours away, I asked if a sales person could do a vehicle walk-around with me on the phone to answer any questions I may have and to actually get their eyes on the vehicle so that I could really know the condition (before driving 6 hours!). They transferred me to the sales manager and he told me that they would not be willing to do that unless I was travelling their within the next day...and they said they were not willing to sell the car over the phone and would not take a deposit to hold the vehicle for us to arrive onsite. This is very common practice with internet sales these days, and they are not able/willing to do it? Why list your inventory online? Very poor service and sales practices.
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Oct 28, 2015
Pleased with the integrity of salesmen Wesley and associate, Joshua. We had a pleasant car purchase experience and happy with the price of our 2014 Camry.
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Aug 18, 2015
It should be made clear when dealing online that the person on the phone will not appear when you get to the dealership. It all worked out but I still had to work with a salesman. I have the nice car I have looked for on the internet for many months.
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Jul 31, 2015
I wanted one of there new trucks and offered to put money down until I could drive down the next day. They told me not to worry that they would call me if someone showed interest. The next morning I drove halfway ( 1 1/2 hours) trying to get there early, only to find out they had sold the truck. No call or any sorries, just rude.
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Jul 28, 2015
Excellent effort but still contacting me even after I emailed the dealer that I had purchased a Mustang and had no further need,
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Jul 26, 2015
I purchased my 2006 Highlander here late on a Saturday evening. The salesperson stayed late to complete the sale. Finance department stayed late as well. I had researched different makes and models for weeks as well as dealer ratings, Carfax histories, similar vehicles in my area and had an idea of my credit score etc. so I felt I came in prepared and I believe I got a good deal. After the sale I had asked for the service records for my vehicle as it was getting to be around the mileage time to replace the timing belt. The vehicle had been purchased and serviced for most of the time by Planet Toyota according to the Carfax report. I could not get my salesperson to respond to my request (he said he was very busy), so after trying several times I contacted their Service Dept. which was able to tell me the belt and water pump were changed recently. A+ for them! That took a huge load off my mind! I love my Highlander and believe I got a good deal. Research everything before you go in and you will feel less stress. Make sure you check out the dealership ratings! Planet Toyota's track record was great and most of my experience there was as well.
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Jul 7, 2015
Very little effort put into making a deal.
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Jul 7, 2015
The sales person contacted me along with answering my questions. I was very satisfied.
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Old Dealer Reviews

Nov 15, 2014
pushy, pushy, pushy. typical car sales. they almost chained my down untill I bought.
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Sep 4, 2014
after confirming the vehicles availability we showed up to test drive and the vehicle was not available.
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May 23, 2014
rcdtundra
50
Very friendly with a quick response.
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Jul 12, 2013
Went in looking for a used highlander and walked out with 2013 for a few bucks more. Great deal and good price for my trade in.
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Nov 19, 2012
They were great! Steve took care of us, and sold us a car when we had planned to only look. Oh well. It's done and a good car at that. It think we got a good price for our 2010 Prius.
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Sep 21, 2012
great.. honest people
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