Toyota of Naperville

Express Lube, New Owner Events, Rent A Car, Parts Center, Fleet T.E.D.
Dealer, Toyota Certified Used Vehicles, Toyota Tire Center

1488 W Ogden Ave
Naperville, IL 60540

http://www.toyotaofnaperville.com

Sales: (331) 204-1558

Service: (877) 448-5149

Closed Today (Mon)

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Sales Reviews (36)

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Apr 6, 2018

Andrea

We exchanged emails and then I never heard back from them. I went out of my way to try to purchase this vehicle. They did not want my business, I guess. I bought a Tacoma locally instead. Will never contact them again.

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Mar 3, 2018

mobounce13

Awesome experience. Thank you Lisa Zwier for all the online communication and setting up my appointment to see this car and great thanks to Alain Vilma for the comfortable/efficient process of purchasing this car. The staff at this dealership treated us like family and we will definitely be sending a lot of referrals their way.

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Mar 2, 2018

Guru53QJ5

Very good

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Jan 30, 2018

Stivicek

Overall I had a good experience at this dealership. I would have given it five stars if they had my car ready to test drive when I got there. Despite setting up an exact time for me to test drive the vehicle, they weren't ready for me when I showed up.

0 of 1 people found this review helpful.

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Jan 4, 2018

Robert

I was not impressed. I was looking to purchase a car and the internet sales manager called me once and that was it. Everything else was email or missed messages she stated she never got through voice mail. Apparently they did not want to sell me a car. Additionally they low balled me on my trade and never followed up to see if we could get to a working dollar figure. Their loss not mine.

4 of 5 people found this review helpful.

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Oct 31, 2017

JUEL

Very responsive and helpful.

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Sep 26, 2017

Lisa

I originally visited this dealership 6 months ago to ask about this van and to understand all the trim packages. I told the salesman I wasn't going to buy anything that day and he still made time to educate me on this van and showed me several with different trim packages. It was a no pressure experience and he treated me with respect....which is why I went back to them to buy my used van 6 months later. I got the van I wanted and had all of their post-purchase packages explained to me in detail. It was a very pleasant experience and I am now happy to be part of the Toyota family with a van I believe is the best in the industry.

2 of 2 people found this review helpful.

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Sep 13, 2017

Rhonda

Very accommodating but I didn't want to drive that far for a car I wasn't really sure I wanted anyway.

0 of 1 people found this review helpful.

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Sep 5, 2017

Anu

I didnt take this car but the overall experience was good with this dealer.

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Aug 28, 2017

WARREN

Fast response

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Aug 27, 2017

Patrick

Dealer was very responsive and easy to work with. Tim O'Connell made this super easy to work through. I live over 1000 miles away and I spent very little time at the dealership as everything was done prior to my arrival. Would highly recommend this dealership and the team there.

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Aug 4, 2017

markanthony

Great service and best experience

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Jul 8, 2017

Dan

was continually contacted via email even after unsubscribing.

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Jun 16, 2017

GuruTK9D

Very prompt and helpful.

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Jun 4, 2017

Mike

We made the purchase. Great experience.

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Apr 2, 2017

Rob

Sales staff was courteous and helpful. Had a pleasant experience shopping. While they didn't have the car we wanted, I would go back there. Salesman has kept in touch with us and is looking for a car for us.

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Mar 29, 2017

Guru5WD7

good

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Mar 26, 2017

Michelle

Everyone was very nice, and willing to work with me. I was shopping for a used car without my husband and they made me feel very comfortable. Nice guys. I will buy my next car there for sure. We were there for 5 hours and there was plenty to keep my kids occupied too. Great stress free experience!

1 of 1 people found this review helpful.

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Mar 8, 2017

Mark

Had a very good experience with them

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Feb 27, 2017

Michael

Car was sold, they they continued to email me promotional emails after I asked specifically for them to take my off their mailing list! Horrible communicators, disorganized.

1 of 2 people found this review helpful.

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Jan 6, 2017

Marty

No problems, made a deal, all were happy.

2 of 2 people found this review helpful.

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Dec 10, 2016

Don

They contacted me but I never responded

1 of 2 people found this review helpful.

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Dec 7, 2016

Brian

Dealer contacted me, but the vehicle was priced too high and they were not willing to negotiate on the price very much. Probably why it has been on the site for 237 days now.

2 of 4 people found this review helpful.

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Nov 29, 2016

Neftali

I was in and out, and taking care of me with good service

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Nov 28, 2016

John

They responded and answered every question that I had.

1 of 1 people found this review helpful.

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Sep 23, 2016

Very responsive

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Jul 16, 2016

Sandra

Quick to respond to my inquiry.

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Jul 13, 2016

Scott

Contacted them online and by phone atleast 7 times and found them unresponsive and disorganized, spoke to a manager and was told he would get back to me but after a week no return call with the information to purchase it. Contacted them online several times after that and no response so I sent an email to the general manager who called me within a few hours and left a message she was sorry I was having difficulty getting information on the car and to call her. I was working so I called her 6 times over the next day when I could and it went to voicemail every time. I received notice that day the car was sold from an online site. I assume they were working with customers in the dealer and somebody 200 miles away trying to buy was not a concern to them even being pre approved and ready to buy. I wanted the car just couldn't find anyone there willing to sell it to me.

5 of 6 people found this review helpful.

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Jul 12, 2016

DaDarkKnight

They don't contact you in a timely matter for sales until a couple of days pass. Will call you and call you to sell you other things.

2 of 3 people found this review helpful.

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Jul 9, 2016

Antonio

Excelent expiriance ....

0 of 2 people found this review helpful.

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Jul 1, 2016

Charki

Excellent in sales. Very honest. Tried to sell me the moon, but didn't push when I declined. Able to answer every question I asked. Decided to purchase the car at 9 p.m.. Finished the deal at midnight!!! We were all worn out by then. I would look here first when I need my next car.

3 of 3 people found this review helpful.

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Jun 5, 2016

Elzbieta

They contacted us not as fast as we expectied .

0 of 1 people found this review helpful.

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May 23, 2016

Jeffery

Very quick response to my inquiry

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May 6, 2016

Travis

I found them to be very helpful and great to work with in my quest for shopping for a new car.

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May 1, 2016

Patti

Vehicle priced way to high with power doors that don't work. Also transmission seemed suspect. Need to be up front with folks and not have them drive more than an hour to see a vehicle with issues and a top of the line price.

1 of 1 people found this review helpful.

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Apr 25, 2016

BJones2300

I like the fact that my salesman (his name is Push) wasn't pushy. Welcoming, very friendly and even though his job is to make sales, he didn't make it so obvious. There were a couple of concerns about my car, but he saw that they were taken care of. Besides my having to travel quite a ways to get there, I had a pretty good experience.

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Read 40 old reviews

Apr 21, 2016

Dagmar

It was a wonderful, quick and very helpful experience Lucy and Jessica were extremely consider of our needs. (: (:

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Apr 11, 2016

Melissa

They called me several times and followed up nicely.

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Response from current dealership owner:

Thanks Melissa! We are thrilled you had a good purchase experience with Toyota of Naperville.

Feb 21, 2016

Jessie

Caller who setup the initial appointment was fine, but the saleman was very pushy and condescending.

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Response from current dealership owner:

Hi Jessie, I would like to hear more about your experience with us to see where we can improve. Your feedback is very important to us. Please call me at 630-615-5102 or email tgregg@danwolf.com. Thank you!

Feb 12, 2016

Richard

Continue to send email but no phone calls

1 of 1 people found this review helpful.

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Response from current dealership owner:

Hi Richard, thanks for the feedback. I will be happy to update your information so we communicate with you in a fashion you see fit. My phone number is 630-615-5102 or email is tgregg@danwolf.com. Thank you again!

Jan 27, 2016

ken

Excellent

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Response from current dealership owner:

Thanks Ken! We are thrilled you feel we were excellent. Thanks for the feedback!

Tom Gregg

Jan 23, 2016

bdubbsblend

They are great. Very friendly and aren't rushing you at all. Will definitely be buying cars from them in the future

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Dec 31, 2015

Robert

Responsive,no pressure

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Dec 14, 2015

ELY

Great

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Dec 4, 2015

Satayia

He was great!

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Aug 29, 2015

Clifford

They have a nice test track.

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Aug 16, 2015

Greg

Good

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Aug 1, 2015

Daniel

Ok dealership. Unwilling to negotiate price.

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Jul 26, 2015

MatthewS

Very responsive.

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Jun 17, 2015

Bel Calma

The Dealer called me right away regarding my inquiry on the Toyota Camry. They informed me that the car is still available. Very good customer service.

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Jun 2, 2015

Lisa

I came on a very busy day. (Memorial Day) was greeted by a salesman named Aiman. Very nice guy, didn't come off as an anxious car sales man. He was speedy and gave me his full attention. I ended up buying the truck I been wanting for years. An 2010 Infiniti QX56 and I'm in love with it. I felt like I was treated with fairness and not deceit. It's hard to find a good and honest dealeship. Thank you!

1 of 1 people found this review helpful.

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Mar 30, 2015

Ryan

This is not a "new car" it has almost 5500 miles on it. That is 1/3 of the miles an average driver puts on per year. I have bought 1 of the 18 cars I have owned from a car dealer because car dealers are crooked. Do your research & buy from a private seller. I even work the car industry as a vendor & they still play the same games with me. Total waste of my time.

0 of 1 people found this review helpful.

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Mar 27, 2015

bobbyorrfourfour

dealer called and tried to tell me there were no other comparable cars available within 200 miles which I knew to be false. Pleasant but unmotivated to make a deal.

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Mar 25, 2015

frank

After they sold us the car they mentioned that it only had one key, to get another one cost us over $300. I think it was wrong to not mention that during our discussions, it would be like selling a car with three wheels. Not a big deal, but neither was it a correct way to handle the sale.

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Feb 17, 2015

Mario

Called on a monday to schedule a test drive for saturday. The lady gave me a time and said if anything changes she would let me know. Drove from chicago to the dealer only to find out the car was shipped to auction the same day i scheduled the test drive!!! No call was ever made to me to say the car was no longer there. I was very upset it wasted my time and gas!

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Jan 30, 2015

Michael

Not willing to negotiate

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Oct 29, 2014

Joe

Excellent service!

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Oct 8, 2014

Neil

Honest, friendly. Worked hard to make me comfortable and get deal done.

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Sep 13, 2014

hoov

Very prompt and courteous reply, vehicle had just been sold.

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Sep 8, 2014

Trennett

Great hospitality

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Aug 8, 2014

gerry

truly a great car buying experience, a great deal

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Aug 7, 2014

Mike

Prompt follow up, great location and inventory, just not the car I was looking for.

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Aug 5, 2014

Steve

Outstanding dealership. Very helpful throughout the sales and service process.

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Jul 31, 2014

Stephanie

Car was over priced.

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May 22, 2014

Max

Great experience and outstanding services. .

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May 6, 2014

Jordan

I ended up getting my car from here and I am more then thrilled with my purchase! Pete Forberg sold me car and honestly gave me a worry free experience. Everyone there was so helpful and friendly, from his boss Brian, finance, and everyone in between. I would recommend Toyota of Naperville to anyone looking to get the best price and best service!

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Mar 1, 2014

Grant

good

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Feb 22, 2014

bigredtoy02

Bought a new Avalon from them in 2013. Very good experience.

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Nov 1, 2012

Lee

excellent service from dealer on this listing

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Sep 4, 2012

Dorothy

Great dealer - negotiated well - bought car

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Aug 2, 2012

Sarah

Nice folks with quick responses. Pricing was a bit on the high side, but they did have good inventory.

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Jul 17, 2012

Gus

Love Leo, he gave me all the attention and information I needed

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May 17, 2012

Keith

Robert was patient and helpful. An asset to your dealership!

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Feb 8, 2012

steven

i was going to buy a 1993 ford mustang conv.they told me it had to be cash only due to age of car no one would loan money on an 18 year car. that was fine with me .i put a 100.00 deposit down. i live in a small town of 8,000 i had no way to get to chigaco one way to pick up car. lo and behold about 2 weeks later i get a notice from wells fargo that i wae turned down for a car loan. this was a cash deal i never gave them aruthrazation to apply for a loan. i've taken action with experian. watch out for these people

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Jan 20, 2012

dokatemi_4

No pressure, good deal on a Certified Tacoma.

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Apr 1, 2011

fine to work with

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Toyota of Naperville