Orland Toyota

Express Lube, New Owner Events, Rent A Car, Toyota Certified Used
Vehicles, Toyota Tire Center

8505 West 159th St
Tinley Park, IL 60487

http://www.orlandtoyota.com

Sales: (708) 928-8371

Service: (866) 220-5570

Closed Today (Sun)

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Sales Reviews (16)

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kojakcpd

Jul 11, 2017

They follow up quickly and throughly and are very attentive!

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Ddbean

Jul 2, 2017

They responded promptly but the vehicle had been sold. They were willing to assist with anything else they could do so even though it didn't work out, they were good to deal with.

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eric

Jun 21, 2017

I inquired about a specific Toyota Rav4 Limited via email. They replied and said that they did in fact still have it. I also called and spoke to an agent who verified the vehicle was still there and told them I would be there the following morning to see it. When I went there I was told the vehicle was sold. I thought they were kidding with me because I had previously called and explained to them I do not get many days off and my time off was precious. I waited outside in the lot for at least 10 minutes while they searched for the car. The salesman finally asked me if I knew the stock number. I did, I pulled it up online off the ad for the car. He told me that yes it had been sold the day before. They then tried to sell me a lower trim level vehicle. I was clear that I have been searching for that specific vehicle and trim level. Could not help but feel like they just wanted to get me in there to try to sell me some sort of vehicle. Hard to shake the underhanded car dealer tactics. Very disappointed.

1 of 1 people found this review helpful.

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Steve

Mar 6, 2017

The online sales person was quick and responsive but when I went to the dealership to look at the vehicle, it had damage and the sales guy wasn't flexible to negotiate. And based upon the follow up emails, it is obvious that their internet sales people don't talk with the sales people

4 of 4 people found this review helpful.

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Robert

Dec 9, 2016

I had a very good experience at this dealership and would return to buy a car from them.

0 of 1 people found this review helpful.

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Dolores

Nov 25, 2016

Great communication! Dealer has responded to my inquiry!

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Paul

Oct 13, 2016

Without going into too much detail, we had agreed upon the price for a used Lexus and as we were finalizing the formal paperwork and switching plates the salesman mentioned the engine light was on. I asked what the problem was and he said he didn't know and all the servicemen had gone home for the evening. I told him that was fine and to call me in the morning with either the code that triggered the engine light or tell me what the issue was and that presuming it was nothing major I would drive down the following night and complete the paperwork and give him a check. Hearing nothing, I called my salesman the next morning and followed up with an email shortly thereafter. The salesman left me a message around 2pm saying the vehicle had been sold. No calls, no nothing from the dealership. And they wonder why car salesmen get such a bad reputation. With all the other options available, I would never recommend Orland Toyota. Very unprofessional in my opinion.

9 of 10 people found this review helpful.

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Larry

Jul 26, 2016

Salesman was rude and didn't know the vehicles state when it was brought in. Told him bout the scratches on the inside and outside and he stated that he had not seen them before.... Leads me to believe that they don't check their products before selling them. They also conducted an oil change (so they say) and never reset the oil gauge in the car. Unbelievable

5 of 5 people found this review helpful.

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Anthony

Jul 23, 2016

Friendly staff

2 of 2 people found this review helpful.

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RALPH

May 23, 2016

Brought tundra from dealer, excellent

2 of 2 people found this review helpful.

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Sean

Mar 16, 2016

Al was a good straight forward guy

2 of 2 people found this review helpful.

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Sharon

Jan 19, 2016

They responded well.

2 of 2 people found this review helpful.

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mike

Jan 18, 2016

fantastic communication

2 of 2 people found this review helpful.

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michael

Dec 17, 2015

very cordial,friendly .took longer than i thought ,but they were busy.overall experience,A

1 of 1 people found this review helpful.

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Rob

Nov 11, 2015

Great price. Friendly dealership.

1 of 1 people found this review helpful.

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jake

Aug 22, 2015

Would not budge on the price. And after that I kept getting spam automated emails asking how my visit to the dealer was but I had never been to the dealer.

1 of 1 people found this review helpful.

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Read 11 old reviews

Barbara

May 25, 2015

Should not have a vehicle on the internet that is already sold and not show it as sold.

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Amy

Mar 19, 2015

They called to tell me there were no photos bc it was being detailed. I stopped by and it was on the lot. Not a good beginning. Not interested.

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John

Mar 8, 2015

Very honest

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james

Jan 21, 2015

fair...not overly impressed with entire group..at all... a bunch of sales people milling around..and our sales rep..not very strong skills regarding the car we were looking at... and i personally thought for a 2013 the car was in terrible shape and not taken care of..

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Candor

Dec 31, 2014

The dealer did respond promptly to my online request for information about the used car I was interested in. We did reach a deal, also online, as I live about 100 miles from them. However, I will not purchase a vehicle prior to taking it to my favorite mechanic for a full inspection, regardless of how much I am reassured that the dealer's certified mechanics performed a full inspection. If you have a trusted mechanic that you've used for years, and you want them to inspect a vehicle, Orland requires you to bring them to the vehicle. Unfortunately, my mechanic cannot do this, so I had to drop the deal. It's also unfortunate that some dealerships insist on this rigid policy, because there are a lot of dealerships out there that will even let you have the vehicle up to 24 hours when they know they have a deal in the bag. Orland insists that taking the car off the lot, even for a few hours, takes it off the market for other potential buyers. Well, they lost this sale because the one who really wanted to buy it couldn't get the peace of mind they needed to seal the deal. This crappy policy that Orland adheres to ended up ruining what probably would have been an equitable deal for both parties, and left me with a bad experience instead of a good one. Caveat Emptor.

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Marla

Sep 18, 2014

Needless to say, get everything in writing! Overall, good outcome-- got my car, they did a good job financing with a competitive interest rate.

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Jerry

May 15, 2014

quick response, too far away

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Apr 4, 2013

They were friendly, but unfortunately vehicle already sold. They tried finding me similar vehicle, but was not the right color. I would do business with them in the future.

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Waldemar

Mar 25, 2013

After talking to internet consultant, I was connected to sales manager who told me that the car of my interest is not for me and I should look for another one some place else. I was not sure what to think about his approach but for sure I would never buy from this place!!!!!!!!!!!!!!!!!!!

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Carol

Sep 7, 2012

Easy overall

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Ahmad

May 26, 2012

Very courteous and responsive internet sales director.

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