Pauly Toyota

Express Lube, New Owner Events, Rent A Car, Toyota Certified Used
Vehicles, Toyota Tire Center

1035 S Route 31
Crystal Lake, IL 60014

http://www.paulytoyota.com

Sales: (815) 345-2100

Service: (815) 261-3100

Today 7:00 AM - 9:00 PM

(Open Now)

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Sales Reviews (28)

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Mar 19, 2018

Bill

Everything was as stated. After buying car three different people at dealership did not catch an error in the check we wrote. Had to drive all the way back to dealer(11/2 hrs) to write new check. Management never even said thanks.

Is this review helpful? Yes | No

Response from current dealership owner:

Bill You are correct. We should have caught it on our end before you left. Thank You, for coming back and bringing it to managements attention. We our sorry about you making the second trip.

Mar 18, 2018

Joe

The dealer did contact me several times via email which was a good sign. I never did go to look at the vehicle though, I decided not to buy at this time. So I can't really comment any further.

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Mar 15, 2018

ROGER

From start to finish was the best. The salesman was so nice to deal with,no pressure from him at all to buy. I will go back their again and also tell people about this dealer.

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Mar 11, 2018

Larry

responded quickly with best offer...went with another dealership.

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Jan 18, 2018

Redo1311

Fantastic Experience with Jeff Balcer the Internet Director. Made my transaction Smooth and Pain Free. You have to Go See Jeff Over at Pauly Toyota!!

2 of 2 people found this review helpful.

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Jan 13, 2018

Rodney

Our salesman was very pleasant and professional to deal with. Overall a good experience at Pauly Toyota.

2 of 2 people found this review helpful.

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Dec 21, 2017

steve

Awesome experience, very painless process. Would buy another car from them

2 of 2 people found this review helpful.

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Dec 19, 2017

cac5353

was not impressed. ant other dealership I've been to has tried to get you in exactly what you want at any cost. they didn't even fill up the empty tank they said they didn't do that.they gave me 8gallons. i don't think he would have shook my hand after the sake if i didn't reach out. he was focused on other customers even though my deal wasn't done.

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Dec 17, 2017

GuruZC4CD

Received contact the next day.

1 of 2 people found this review helpful.

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Dec 9, 2017

emw32764502

They contacted me right away about the car. Very knowledgeable about their inventory.

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Sep 7, 2017

Leslie

We never went in to see the vehicle because we decided on a different model, but the sales person was very responsive.

0 of 1 people found this review helpful.

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Jun 14, 2017

Suzanne

Salesperson was great - did some research on the car and was prompt in her response!

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May 13, 2017

Ted

Really found a better deal. Nothing against the sales staff or dealer ship. Thanks to them for their information.

0 of 2 people found this review helpful.

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Mar 16, 2017

Dan

Russ was very honest and helpful. We would recommend his service.

1 of 1 people found this review helpful.

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Jan 21, 2017

Therese

Sam was excellent...even came in on his day off because I wanted to see the car in the daylight and test drive again. Great salesman and very courteous and knowledgeable. Nice business!

1 of 1 people found this review helpful.

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Jan 13, 2017

cjs1958

They contacted me and were very helpful.

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Dec 31, 2016

Esperanza

Respectful people.

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Dec 11, 2016

roger

Inquired about a car, agreed on a price. Shortly after I put $1,000 down on my credit card the sales person called me back and said "the car was marked wrong" I said not my problem. She said they could not sell it for the price quoted!! Stay away from these people!!!

10 of 10 people found this review helpful.

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Nov 11, 2016

Jeff

Great

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Nov 1, 2016

Albert

Quick and great communication.

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Oct 2, 2016

Sandra

Quick to respond to email and answered questions quickly.

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Sep 30, 2016

Bill

No contact phone number on listing. By the time they answered the email we had already bought another vehicle.

2 of 4 people found this review helpful.

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Aug 12, 2016

Janet

All good except waiting to pay/final paperwork way to long!

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Jul 6, 2016

sid

Called and emailed asap.

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Jun 13, 2016

Ervin

Dropped in before being contacted and unable to view vehicles interior because they were treating it for lingering smoke odors. Otherwise very friendly and helpful.

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May 30, 2016

Michael

Responded in a timely manner

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May 21, 2016

Georgr

Ryan was good salesman. Truck not what I was looking for.

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May 1, 2016

Lewis

Great response, highly recommend.

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Read 5 old reviews

Mar 25, 2016

Nick

Overall good experience. We got what we wanted. Gotta play the game though. Always walk away once.

1 of 1 people found this review helpful.

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Feb 21, 2016

Poncho

To expensive

2 of 3 people found this review helpful.

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Dec 13, 2012

Mark

Verry responsive and profesional, I will definately be in touch with them again.

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Nov 16, 2012

Sandy

The sales person was rude and cocky

1 of 2 people found this review helpful.

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Nov 13, 2012

Alberto

Mike Ruiz from Pauly Toyota responded to e-mails and phone calls very quickly and was extremely courteous. Ultimately, I didn't buy from Pauly Toyota only due to distance from my home in the south west suburbs.

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