Oakbrook Toyota in Westmont

I called in the morning to see a particular car & was told she'd "need to check the lot & call you right back." Never responded back all day!

Their follow up was great, we decided on looking at another vehicle.

Dealer responded quickly but I already bought a similarly equipped Highlander Hybrid with fewer miles.

Sales manager got upset when I told them I was't buying on that day. He bad mouthed the other car(s) I was looking at elsewhere. Not professional.

Pleasant and respectful sales person. Eager to find suitable cars. Responsive, low pressure.

We were treated very well. Our salesperson (Afeef S.) was awesome. Pleasure to do business with him and this dealership.

If it wasn't for the fact that I really wanted this particular car I would have not bought my car from there. I went in on a Wednesday and filled out a credit application. I have good credit and a good job but the car is over 10 years old so I knew it might be an issue so I was already prepared to either put $2k down or finance the car through my 401k if needed be. The sales guy I got was an older Indian guy, Mustafa. He asked how much I wanted to put down. I said it depends on how much I need to put down. Ideally I don't want to put anything down but I will if I need to. I want to know my options. Well it was late in the day and I needed someone to come test drive it and they said the banks were closed anyway so I said I would be back on Friday. So Thursday I email Mustafa asking if everything was fine with financing. I never got an email back. So Friday morning I left him a voice mail message and then a text asking if everything went through. I still never got a response. So my boyfriend goes to test drive the car and the finance guy tells him I wasn't even approved. So after I get out of work. I'm very annoyed going there because I've been trying to get ahold of this sales guy for 2 days now. I walk in and the finance guy was there and the sales guy and the sales guy seemed surprised to see me. He's like you didn't get approved. I'm like I've been trying to talk to you about this. The finance guy said you would need a down payment. I said I have $2k. He's like oh well that changes everything. I told him this sales guy must really not want to sell this car because I was trying to talk to him about it for 2 days and didn't get a response. He said oh it must be a language barrier. Which it definitly was just avoidance from the sales guy but the finance guy was trying to make me feel better. So the finance guy gets me all set up and Im approved for the payments I wanted. I said I need to take the car to my mechanic to get it checked out first. If it's good Im taking it home. So the sales guy has to come with me which is fine but he didn't want to. I can hear him talking about it to his boss and the boss is like you have to go with her. I can hear him still making an issue about it. The boss was like no you have to go with her. So he did. I bought the car but the car sold its self definitly not because of the sales guy. Everyone else there seemed nice and helpful but yeah I wish this guy did not get my sale.

Contacted by the sales manager appearing motivated to sell. Baited and switched to a salesman who was not interested in negotiating.