McGrath Acura of Westmont

Lynn-we are thrilled to hear that you had such a great experience!  Thank you for the 5 STAR review!

lele-thank you for leaving us a review!  If you would like to discuss your experience, please reach out to our Client Relations Manager, Megan Heneghan, at 630.323.8200.  She will be happy to hear from you!

Howard-thank you for your review.  It seems that your experience did not live up to our McGrath Standard of Excellence and we are sorry.  Our Client Relations Manager, Megan Heneghan, would like to hear from you.  Please contact Megan at 630.323.8200 or mheneghan@acurawestmont.com.

Kevin-thank you so much for your 5 STAR review!

Hello Tony, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. An auto reply goes out when the dealership is closed, which we were,when you inquired at 1:38AM. To better understand and properly address your concerns, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at

John, thank you for taking the time to leave us a great 5 star review. We appreciate your continued patronage and are glad to hear we are following up properly.

Thank you for the great review! I am happy to hear that your experience was a professional one that will bring you back in the future. Please call Melissa Hansen, our Client Relations Manager here at 630-323-8200 if you would like to discuss your experience or if there is anything we can do to earn your business.

Glenn, thank you for the fantastic 5 STAR review. I am happy to hear that Angel was able to make efficient use of your time and was able to get you the vehicle that you wanted in a professional, service orientated manner. Thanks for the recommendation and welcome to the McGrath family!

Thank you for the FIVE STAR review. We appreciate your continued patronage and are glad to hear your experience was pleasant. Again, thanks for the great review and for being part of the McGrath Acura family.

Hello Henry, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!

Thank you for taking the time review your experience here at McGrath Acura Westmont.  We do strive for an excellent customer service experience.  If there was anything we could have done to earn 5 stars please let us know.  Feel free to call Melissa Hanson, our Client Relations Manager at 630-323-8200.  Again, thank you and we look forward to seeing you again soon!

Hello Angel, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!

Dale, I would like the opportunity to address your experience. We are a volume dealership and our inventory changes quickly. Which vehicle were you interested in and when did you visit our dealership? Please call me at 630-371-6334 so I may attempt to turn your negative experience into a positive one.

Diamond, I do apologize for not using your preferred method of contact. Sometimes, it is not clear in vehicle inquiries that you prefer one particular method of communication, as CarGurus gives both your email and any other contact information you provided and typically does not indicate to use one or the other.  Please call me at 630-371-6334 to make sure our records are updated with your phone number marked as Do Not Call.

Thank you for the 5 Star review. We are very happy to have Patrick as part of our team and happy to hear that your experience at the dealership was EXCELLENT. Thanks again and welcome to the McGrath family.

Emmnauel, our inventory changes quite quickly and we always confirm availability before scheduling an appointment. Please call me at 630-371-6334 and let me know the details of your visit so I can turn your negative experience into a positive one.

Twayna, I assure you that is not our policy to "deceive and or manipulate you". We are listed on nearly 25 different online websites and occasionally we run online only (certain sites only, even) specials that we will honor at the dealership when mentioned. I think that is what may have happened here.  That being said, I spoke with Dean and Howard regarding your visit and it is my understanding that you looked at two different vehicles with a several model year difference between them and therefore a measurable difference in price. We have 3rd party warranties available in addition t

Twayna, I assure you that is not our policy to "deceive and or manipulate you". We are listed on nearly 25 different online websites and occasionally we run online only (certain sites only, even) specials that we will honor at the dealership when mentioned. I think that is what may have happened here.  That being said, I spoke with Dean and Howard regarding your visit and it is my understanding that you looked at two different vehicles with a several model year difference between them and therefore a measurable difference in price. We have 3rd party warranties available in addition to the Acura certified and Acura extended warranties. It is my understanding that you were shown both options and I hope this was in fact the case. I apologize for any miscommunication that may have occurred while at the dealership and hope for the opportunity to turn your negative experience into a positive one. Please call 630-323-8200 and ask for Melissa Hansen if you wish to discuss this matter further. We look forward to hearing from you. Less ...

Chris, it is not our policy to "bait and switch". It takes 24-72 hours for a vehicle to be removed from the 25-30 different websites we advertise on. That being said, we are also a volume dealership and unfortunately a car can be sold that quickly. I would like to investigate this matter further as to what vehicle you were interested in, when you were at the dealership and when the vehicle sold. I would like the opportunity to turn your negative experience into a positive one and perhaps fine tune our process. You can reach me direct at 630-371-6334. I look forward to your call.

Jim, I am sorry to hear that we "were not able to find the car". We are a volume dealership and our vehicles move quickly but customer satisfaction is our number 1 priority and you should have received a call back, at the very least.  Please give me a call at 630-371-6334 with more information (date you were/vehicle of interest/salesperson) so we can get to the bottom of this matter and I can have the opportunity to turn your negative experience into a positive one.

Jon, while I understand that you are frustrated in the age of comparison shopping, it is our policy to not negotiate via email. Our prices are listed online and freely available and are very aggressive. We feel that face to face is the best way to serve you as things are often discovered that make the process run more smoothly rather than the faceless number game back and forth. Our "best price" is always our in store price as our number 1 concern is making sure that the vehicle is the right one for you and the one you want to drive home. CarGurs is just one of the many sites we adve

Jon, while I understand that you are frustrated in the age of comparison shopping, it is our policy to not negotiate via email. Our prices are listed online and freely available and are very aggressive. We feel that face to face is the best way to serve you as things are often discovered that make the process run more smoothly rather than the faceless number game back and forth. Our "best price" is always our in store price as our number 1 concern is making sure that the vehicle is the right one for you and the one you want to drive home. CarGurs is just one of the many sites we advertise  on and our process is always the same. We do appreciate the feedback. If you wish to discuss the matter further, please contact me at 630-371-6334. Less ...

Arturo, thank you for the great 5 STAR review. I hope that the whole process was easy and trust you are enjoying your new vehicle. Thanks again for the great review and welcome to the McGrath family!