McGrath Acura of Westmont

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400 E Ogden Ave
Westmont, IL 60559

http://www.acurabymcgrath.com

Sales: (888) 319-8548

Service: (888) 319-9291

Today 9:00 AM - 9:00 PM

(Closed Now)

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Sales Reviews (28)

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Mar 4, 2018

Rob

Very good. I was taken care of by a salesman named Patrick & was very informative of which he appeared knowledgeable about the vehicle. I told him that I was going to take my time to find other equal type of cars of the hybrid variety & I would get back to him when I felt more informed & have seen other vehicles that are out there.

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Response from current dealership owner:

Rob - thank you for your review! We are glad to hear that Patrick took good care of you. We look forward to the opportunity to assist you with the purchase of your new Acura once you have completed your research!

Feb 9, 2018

However, it was several days later and did not reference the car at all. I later learned it had already been sold. Then I started getting multiple emails asking Where are you? And inviting me to call. Way too late.

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Jan 18, 2018

James

Outstanding follow up, Sales staff Patrick was superlative in his assistance. Highest regards for customer service. Bravo well done.

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Dec 31, 2017

Ruben

Responded within 24hrs through email and answered all my questions

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Dec 23, 2017

GuruZ7G7N

Misleading; didn't not disclose an accident in the add; promised detailing of the car never took place; had pre-approval from a bank- still spent over 3.5 hours there

4 of 4 people found this review helpful.

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Response from current dealership owner:

GuruZ7G7N - thank you for your feedback. We are disappointed to hear that you did not have a satisfactory experience with our dealership. Please reach out to our Client Relations Manager, Megan Heneghan at 630.323.8200 or mheneghan@acurawestmont.com. She will be happy to assist you.

Nov 1, 2017

Lobo5435

I never purchased the vehicle. Sales staff did call me back promptly.

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Aug 29, 2017

Brendan

Good response time

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Aug 13, 2017

Lynn

The response time was amazing and everyone was truly helpful. The buying process couldn't have been better. Thank you Patrick O'Day, AL Mondello and Damien Gonzalez for making my experience buying this car such a pleasant experience.

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Response from current dealership owner:

Lynn-we are thrilled to hear that you had such a great experience! Thank you for the 5 STAR review!

Aug 3, 2017

lele

over all good eventhough their ad says nagotiable they didnt want to do that.

3 of 3 people found this review helpful.

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Response from current dealership owner:

lele-thank you for leaving us a review! If you would like to discuss your experience, please reach out to our Client Relations Manager, Megan Heneghan, at 630.323.8200. She will be happy to hear from you!

Aug 1, 2017

Howard

It went OK, but they seemed hesitant on the final price. Never did get a complete price breakdown, deal didn't work. May had some bogus incentives. I was bombarded with robo email ads. "we have not heard from you in a few days..." etc..

3 of 3 people found this review helpful.

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Response from current dealership owner:

Howard-thank you for your review. It seems that your experience did not live up to our McGrath Standard of Excellence and we are sorry. Our Client Relations Manager, Megan Heneghan, would like to hear from you. Please contact Megan at 630.323.8200 or mheneghan@acurawestmont.com.

Jul 18, 2017

Kevin

Contacted me right away

1 of 2 people found this review helpful.

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Response from current dealership owner:

Kevin-thank you so much for your 5 STAR review!

Mar 24, 2017

Tony

email autoreply only never answered 1 specific question I submitted

2 of 2 people found this review helpful.

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Response from current dealership owner:

Hello Tony, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. An auto reply goes out when the dealership is closed, which we were,when you inquired at 1:38AM. To better understand and properly address your concerns, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at

Mar 20, 2017

John

Dealer has kept in touch with me daily.

0 of 2 people found this review helpful.

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Response from current dealership owner:

John, thank you for taking the time to leave us a great 5 star review. We appreciate your continued patronage and are glad to hear we are following up properly.

Feb 18, 2017

AMX_877

Although I didn't purchase, they were very professional. Will consider in future.

2 of 3 people found this review helpful.

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Response from current dealership owner:

Thank you for the great review! I am happy to hear that your experience was a professional one that will bring you back in the future. Please call Melissa Hansen, our Client Relations Manager here at 630-323-8200 if you would like to discuss your experience or if there is anything we can do to earn your business.

Jan 23, 2017

Glenn

Angel was quite responsive and I was able to secure an appointment and test drive promptly. He was quite professional and personable. I highly recommend McGrath based on my experience.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Glenn, thank you for the fantastic 5 STAR review. I am happy to hear that Angel was able to make efficient use of your time and was able to get you the vehicle that you wanted in a professional, service orientated manner. Thanks for the recommendation and welcome to the McGrath family!

Jan 21, 2017

Invicta_725

Dealership was very pleasant to work with.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for the FIVE STAR review. We appreciate your continued patronage and are glad to hear your experience was pleasant. Again, thanks for the great review and for being part of the McGrath Acura family.

Dec 20, 2016

Henry

The next day I was contacted by the sales rep after I test drove a vehicle I was interested in. We settled on a price over the phone and informed the sales rep I was enroute to purchase the car.. After I was half way in route on my hour commute to the delearship, I contacted the sales rep regarding documents and down payment. As I was on the phone with the sales rep he stated he was about to sell the car and would call me later and hung up. Never called.. Save yourself the hassle and time shop local. Never offered the gas card they stated regarding first test drive either.

16 of 18 people found this review helpful.

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Response from current dealership owner:

Hello Henry, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!

Dec 12, 2016

Martha

They no longer had the car. They called back fast. They were nice to deal with.

4 of 5 people found this review helpful.

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Response from current dealership owner:

Thank you for taking the time review your experience here at McGrath Acura Westmont. We do strive for an excellent customer service experience. If there was anything we could have done to earn 5 stars please let us know. Feel free to call Melissa Hanson, our Client Relations Manager at 630-323-8200. Again, thank you and we look forward to seeing you again soon!

Dec 8, 2016

Angel

They post cars to get people there was told car was sold and it stayed on advertizment for ten days ,was told by manager it brings people in i drove over an hour wen i was told car was there f them ,

15 of 16 people found this review helpful.

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Response from current dealership owner:

Hello Angel, I'm one of the moderators for this page. I'm very sorry to hear that your experience did not reflect our usual standard of excellence here at McGrath Acura of Westmont. To better understand and properly address your visit, please reach out to our customer relations manager, Melissa Hansen, at your earliest convenience; she can be reached at 630-323-8200 or via E-mail at mhansen@acurawestmont.com . She is looking forward to hearing from you!

Oct 31, 2016

Dale

Drove 30 miles to test drive a car they did not have. I called in advance to set up the test drive.

16 of 16 people found this review helpful.

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Response from current dealership owner:

Dale, I would like the opportunity to address your experience. We are a volume dealership and our inventory changes quickly. Which vehicle were you interested in and when did you visit our dealership? Please call me at 630-371-6334 so I may attempt to turn your negative experience into a positive one.

Oct 6, 2016

Diamond

They contacted me, via automated email. I told them I don't have the time for calls because of my work schedule and they still insist on calling me. I specifically told to contact via email because it is the best method of contact. I don't understand why it is so hard to contact via email, I mean we are in a world of technology, not everyone has freetime to pick up calls. I would love to take a look at the car still.

4 of 4 people found this review helpful.

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Response from current dealership owner:

Diamond, I do apologize for not using your preferred method of contact. Sometimes, it is not clear in vehicle inquiries that you prefer one particular method of communication, as CarGurus gives both your email and any other contact information you provided and typically does not indicate to use one or the other. Please call me at 630-371-6334 to make sure our records are updated with your phone number marked as Do Not Call.

Sep 25, 2016

tbuccia

Patrick Oday was a really good sales associated to work with.

0 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for the 5 Star review. We are very happy to have Patrick as part of our team and happy to hear that your experience at the dealership was EXCELLENT. Thanks again and welcome to the McGrath family.

Sep 20, 2016

Emmnauel

didn't have the car and ask me if i wanted to come in and test drive it .

10 of 10 people found this review helpful.

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Response from current dealership owner:

Emmnauel, our inventory changes quite quickly and we always confirm availability before scheduling an appointment. Please call me at 630-371-6334 and let me know the details of your visit so I can turn your negative experience into a positive one.

Sep 8, 2016

Twayna

Very deceptive and manipulative. They had different prices on the Internet than at the dealership. They 3rd party issue their own warranties which is why they cost so much. They suck.

12 of 12 people found this review helpful.

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Response from current dealership owner:

Twayna, I assure you that is not our policy to "deceive and or manipulate you". We are listed on nearly 25 different online websites and occasionally we run online only (certain sites only, even) specials that we will honor at the dealership when mentioned. I think that is what may have happened here. That being said, I spoke with Dean and Howard regarding your visit and it is my understanding that you looked at two different vehicles with a several model year difference between them and therefore a measurable difference in price. We have 3rd party warranties available in addition t

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Aug 19, 2016

Chris

Bait and switch dealer. Even called and within 1 hour was told the car was sold earlier that morning. Wasted drive, and will never shop there again.

15 of 15 people found this review helpful.

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Response from current dealership owner:

Chris, it is not our policy to "bait and switch". It takes 24-72 hours for a vehicle to be removed from the 25-30 different websites we advertise on. That being said, we are also a volume dealership and unfortunately a car can be sold that quickly. I would like to investigate this matter further as to what vehicle you were interested in, when you were at the dealership and when the vehicle sold. I would like the opportunity to turn your negative experience into a positive one and perhaps fine tune our process. You can reach me direct at 630-371-6334. I look forward to your call.

Jul 9, 2016

Jim

They called us and told us to come on in and test drive the car. We got there and they couldn't find the car. Told us they would call us after the weekend on the status of the car. Still no call received.

11 of 11 people found this review helpful.

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Response from current dealership owner:

Jim, I am sorry to hear that we "were not able to find the car". We are a volume dealership and our vehicles move quickly but customer satisfaction is our number 1 priority and you should have received a call back, at the very least. Please give me a call at 630-371-6334 with more information (date you were/vehicle of interest/salesperson) so we can get to the bottom of this matter and I can have the opportunity to turn your negative experience into a positive one.

Jun 28, 2016

Jon

Would not provide a price via email. In the age of internet comparison shopping, and the fact that I used Cargurus to contact them, makes this a rather unforgivable sin. Purchased from a different dealer.

7 of 7 people found this review helpful.

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Response from current dealership owner:

Jon, while I understand that you are frustrated in the age of comparison shopping, it is our policy to not negotiate via email. Our prices are listed online and freely available and are very aggressive. We feel that face to face is the best way to serve you as things are often discovered that make the process run more smoothly rather than the faceless number game back and forth. Our "best price" is always our in store price as our number 1 concern is making sure that the vehicle is the right one for you and the one you want to drive home. CarGurs is just one of the many sites we adve

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Jun 3, 2016

Arturo

Great , prompt response

0 of 3 people found this review helpful.

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Response from current dealership owner:

Arturo, thank you for the great 5 STAR review. I hope that the whole process was easy and trust you are enjoying your new vehicle. Thanks again for the great review and welcome to the McGrath family!

Read 19 old reviews

Feb 6, 2015

mike

I talked to the dealer. We set a appointment. I should up on time. I went to the washroom and I came back out he sold the car on me. I was only in there for 10 minutes and he knew i was in there. I think this place runs a very unprofessional, buyer friendly dealership and I recommend don't wast there time because they will waste yours.

4 of 4 people found this review helpful.

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Jan 25, 2015

William

Excellent follow-up, information and encouragement. I really liked working with this dealer and would not hesitate doing it again.

0 of 2 people found this review helpful.

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Jan 21, 2015

Hung

Called this dealer about the cars posted on web sites but it's been sold and didn't take the ads off. Waste time for buyer.

3 of 3 people found this review helpful.

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Apr 9, 2014

gary

I contacted this dealership online about a 2012 Subaru Impreza Wrx Sti over a week ago and still have not heard from them when it said that they would be in contact with me.

0 of 1 people found this review helpful.

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Feb 19, 2014

John

Great price and easy to do business with.

0 of 1 people found this review helpful.

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Feb 4, 2014

Angelyn

Unfortunately the 2010 Lexus RX 350 Base AWD is no longer available, I had cash. :( I wish they would remove the listing so others will not be mislead and inquire about it.

0 of 1 people found this review helpful.

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Jan 27, 2014

Markand

I went there and the dealer did not even have the car in stock

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Nov 2, 2013

Rene

Salesman (John) was really very rude and unfriendly really. Do not wish to do business with a guy like that. No sir.

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May 4, 2013

Jalal

I got a great deal on my TL. Worth driving from Ohio to purchase my vehicle!

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Dec 27, 2012

175

lapoints

Contacted this dealership regarding a specific vehicle -- was told it had been sold. However, this vehicle continues to be on not only the dealership website, but also Cargurus. I sent subsequent queries regarding this vehicle with no response. Either they are simply unresponsive and have all the business they can handle, or they continue to maintain listing that have already sold for the sole purpose of drawing in for a "bate and switch". From the other reviews of this dealership, I would assume the latter is probably the case.

1 of 1 people found this review helpful.

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Dec 17, 2012

Michael

The car I looked at didn't have some of the features we were really looking for. The salesman was pleasant but the vehicle was priced a bit too high. We got a much better deal elsewhere.

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Dec 3, 2012

John

Great experience. Fast response by two sales agent. But the best experience was with the Financial manager. Doesn't hold no facts back and works to get you the best deal possible when it comes to rate and term of loan. Will buy my next car from them....

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Oct 15, 2012

Clarence

Dealer is not very honest. They advertise cars that are not available and then try to pressure you into purchasing another car that is more expensive. It's the old bait and switch.

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Aug 30, 2012

Kou

Dealer responded, but vehicle was no longer available. Would have visited even though the drive would have been 3 hrs, but they didn't do enough to make me feel like they wanted my business. The email responses were mechanical. when the salesman responded it was with a simple sentence, not what I expected from a premium brand. I ended up buying a car at Muller, the experience there was horrible.

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Aug 5, 2012

Francisco

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Jul 24, 2012

john

I would buy a car from the junk yard b-4 i'd go to mcGrath again !!!!!

1 of 1 people found this review helpful.

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May 7, 2012

jeffp12

Great selection of cars. Got a better price than i hoped for. will see these guys again for my wifes car in the spring. Thanks guys keep up the good work.

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Feb 10, 2012

JustLookin

Called and made deal on my deam car, gave a deposit, and credit app. all approved!!! only to find out that they sold it to someone else and they raised the price 1800.oo. Sales guy was nice and nothing to do with the TOTAL mismanagment of the deal by managment! NEVER buy from them!!

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Nov 25, 2011

Yvonne

I found their sale pitch eo to be insulting. Is went to see a car and they didnt want to make any kínder of deal even with me paying for the car with cash. Telling me thats Is wouldn't find a better one. I checked back the next day and they then told me thats they raised the price.i found bettet dealer and car with sales people at Ogden Lincoln Is see thats they still have the car.

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McGrath Acura of Westmont

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