Muller's Woodfield Acura

1099 W Higgins Rd
Hoffman Estates, IL 60169

Sales: (847) 584-1577

Service: (847) 519-9550

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 21, 2017
wmyakes10
great experience.
Is this review helpful? Yes | No
Oct 13, 2017
Responded quickly agreed on a price and the deal was done! Great experience. No switching prices, no pressure just friendly service. Bill was fantastic.
Is this review helpful? Yes | No

Response from Muller's Woodfield Acura:

Al, thank you for your kind words.  We pride ourselves in upfront pricing with the the Acura Certification included.  Enjoy the car and thanks again!
Oct 9, 2017
Worked with Bill in sales. Really nice guy--very courteous and knowledgeable about the car. Even a little fun to talk to. Provided lots of info on what work was done to certify that particular vehicle. I called to ask a few questions after my test drive, and he responded quickly and made sure all questions were addressed. Went back to make a cash offer, but they were unable to go down to a price that my budget would allow. He followed up a week later to see if I was able to find something in my price range and apologized that we couldn't make a deal. He also thanked me for stopping in. Nice dealer. Price on the car dropped almost $1000 less than a week from my visit. I kinda feel like they could have accepted my offer, but I guess it just wasn't meant to be.
Is this review helpful? Yes | No

Response from Muller's Woodfield Acura:

Thank you for the nice review and we too are sorry it didn't work out.  Many miles of safe travels with your new car!
Aug 18, 2017
The salesman did everything in his power to get me in the car I wanted even though it didn't work out he still called me to tell me the car was sold and thanked me for my time an effort
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 18, 2017
The salespeople were great even though I didn't purchase a vehicle.
Is this review helpful? Yes | No
Jun 29, 2017
Guru9XGKK
The sales rep responded quickly to my inquiries and we met the next day. I purchased my vehicle by the end of day.
Is this review helpful? Yes | No
May 13, 2017
Great experience Great sales person will shop there again. Thanks guys.
Is this review helpful? Yes | No
Feb 16, 2017
Danny Jones
Very friendly and helpful.
Is this review helpful? Yes | No
Dec 29, 2016
Azamin
Great treatment, enjoyable experience. Highly recommend.
Is this review helpful? Yes | No
Sep 19, 2016
Purchasing a car was never such quick before.
1 of 1 people found this review helpful.
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Sep 14, 2016
clartech
Prompt and helpful
Is this review helpful? Yes | No
Sep 11, 2016
Dealer gave me a phone call the following day and walked me through everything. Very helpful.
Is this review helpful? Yes | No
Aug 26, 2016
Great customer service over the phone and email, even tho the vehicle i wanted was sold. Sebastian helped me
Is this review helpful? Yes | No
Aug 10, 2016
Great effort by Billl Buehring and Matt Rau. Purchased a car with very little hassle and good salesmanship.
Is this review helpful? Yes | No
Jun 6, 2016
I highly recommend Muller's Woodfield Acura and especially internet salesman Marco. Trade in and purchase was a breeze, Wonderful experience! Treated amazing, no surprises and up front about everything,
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Muller's Woodfield Acura:

Thanks Ryan!  Enjoy your car and let us know if you ever need anything.
May 19, 2016
When we got there we were told that the car we were interested in had been sold. The dealer could easily have called us in advance to notify us but did not. I think there may have been a little bai and t and switch going on. In addition, the salesperson said any RDX's that needed to have the air bag repairs done could be accomplished within 48 hours. We've talked to numerous other dealers and they have said not so...the replacement parts being sent by Takata are VIN specific, so the process could take weeks or longer. Another negative about this place.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Muller's Woodfield Acura:

Rudy, we do our best to remove vehicles from the internet as soon as they are sold, it usually takes 24-48 for them to come off of various websites.  I do apologize that no one contacted you to let you know the car you were interested was sold, it was definitely an oversight on our part and it's not the way we like to do business.  As far as the Takata airbags go, they are ordered by vin number but are only model specific so if we need to switch an order on a car in order to sell one we can.  We have done this several times.  Please feel free to contact me directly anytime at 847-519-9550.  Re
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Apr 24, 2016
Told me the first time they didn't have it,then they called me again a few days later saying that they have one.
Is this review helpful? Yes | No
Apr 10, 2016
I did not go to see the car, dealer contacted me numerous times
Is this review helpful? Yes | No
Apr 3, 2016
Thanks very responsive.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 7, 2016
Great sales person reached out right away and kept an eye out for what I was looking for.
Is this review helpful? Yes | No
Feb 12, 2016
Overall a decent experience. Salesman (Bill) was friendly enough - but ultimately his promise of being able to come down on the price of the vehicle didn't materialize. I'm still waiting on an email response regarding some things that didn't work (like cruise/cd player) after I left the lot. He worked with me on taking care of replacing things like floor mats and hood struts, so I'm confident he'll take care of those as well when I go back for the strut install. Finance guy played the usual games (let me go talk to my manager) and we ended up on a price that worked, but it was like pulling teeth. I like the car though, and Bill seemed eager to make me happy while I was there.
Is this review helpful? Yes | No
Jan 16, 2016
Good
Is this review helpful? Yes | No
Dec 14, 2015
The sales representative was verbally abusive to us when we test drove the care. He basically told us to get the "EFF" out of "his care" when were trying to negotiate with him. We will never deal with Sebastian again.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Dec 8, 2015
They inflated the price from 16969 to 25000.00 when they called me
1 of 1 people found this review helpful.
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Dec 7, 2015
Car sold before visit.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 22 old reviews
Aug 13, 2015
Awesome~
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2015
Great service George was outstanding
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 30, 2015
Friendly service but like any dealership they're trying to maximize their profits. I should've looked over the car carefully before purchasing - came back home and next couple of days I notice rust on both rear quarter panel.
Is this review helpful? Yes | No
Jun 9, 2015
My car was sold, but the response was quick and helpful.
Is this review helpful? Yes | No
May 30, 2015
Told them deal needed to be done in less than 2 hours and they did it.
Is this review helpful? Yes | No
May 24, 2015
Dane listened to what we were interested in and ended us selling us a car! He was pleasant, knowledeable, and patient. Hopefully, one day he can sell us an Acura.
Is this review helpful? Yes | No
Apr 12, 2015
Very pushy :-[
Is this review helpful? Yes | No
Apr 12, 2015
George was very helpful and responded quickly to my info requests.
Is this review helpful? Yes | No
Mar 7, 2015
Car was sold before I could visit
Is this review helpful? Yes | No
Feb 22, 2015
We delt with Sebastian and he handled the sale very well was respectful and quick. I would definitely buy another car from there.
Is this review helpful? Yes | No
Feb 13, 2015
good
Is this review helpful? Yes | No
Feb 3, 2015
Ended up not buying, but they were prompt with information and seemed genuinely nice.
Is this review helpful? Yes | No
Jan 26, 2015
Willing to do whatever its takes to make the customer happy. Both times I visited I purchased a vehicle.
Is this review helpful? Yes | No
Mar 13, 2014
My overall experience was great. I did'nt feel like I was taken for a ride and the salesman and finance guys were very helpful
Is this review helpful? Yes | No
Feb 16, 2014
Purchased a vehicle
Is this review helpful? Yes | No
Nov 14, 2013
Steve was great! Loved the certified inventory.
Is this review helpful? Yes | No
Nov 1, 2013
Very satisfied.****
Is this review helpful? Yes | No
Oct 15, 2012
Dealer is straight forward. They do not bend much on price but are honest with what they are willing to do for you. They try very hard to please their customers.
Is this review helpful? Yes | No
Aug 30, 2012
I worked with this dealer based on the few positive reviews on this site. My wife and daughter drove 4 hours to pick up a certified TL. The experience was not what I expected from Acura, a premium brand. The treatment was worse than my experience at the local used car lot. The salesman wanted us out of there so he can make another sale. We were pushed out of the door, didn't even get a walkthrough on how to operate the push button start, how to use the complex navigation, seat settings, and the gas tank was empty. We had thought about leaving prior to signing, but the price and the long drive made us stay. If you shop here, know that the price is great, but do not expect that you will get the experience you get at Lexus, BMW, Mercedes, or Infinity. Not even at Honda or Toyota. Expect low level used car experience, if you get the internet salesman we had.
Is this review helpful? Yes | No
Aug 27, 2012
Great to work with
Is this review helpful? Yes | No
Feb 20, 2012
Used car manager not nice at all, very unprofesional, would never go back there.
Is this review helpful? Yes | No
Nov 15, 2011
helpful trying to find a vehicle that matched my needs.
Is this review helpful? Yes | No

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