Used 2016 Subaru Legacy for Sale in Palatine, IL

The car was in bad condition with the seatbelt cut off. They tried to show me other cars and there was something wrong with every car they showed me. The whole experience was very trashy. Then the manager guy tried to come out and have us explain to him what’s wrong with the car as if he was insulted himself. They know the conditions of all their cars and wanted to act surprised when we were not happy with them.

Very friendly and helpful but the truck sold before I could get there.

I had a very good experience at Driven. Worked with Alex - a great kid - who came in on HIS DAY OFF to help seal the deal.

Worst experiencing on any car dealer I have a head. They don’t even know where the car was in after 40 minutes somebody showed up said that the car was at some other dealer for service! Drove over there for nothing

Good contact, helpful staff

Called in a timely manner

My salesman was great

Good experience. Bought the car.

While the Salesperson, Mitchell, that I dealt with was friendly, he had to consult with his manager regarding a car that I was considering trading in. They really tried to "Low Ball" the value of the trade in. I had done the reasearch and knew what the car was worth. The overall experience was definitely not good. I would not recommend this Dealership.

When I arrived to the dealership the car was available and I was able to test drive it almost immediately but I ended up purchasing another car from them.

They made me wait to long no one got close to ask what I was looking for, then didn’t even ask me if I wanted to drive test the car didn’t ask questions at all

They kept harrasing me via phone calls until I went in to see the suv. I asked that same day before heading in if the car was still here and they said it was. I went in and it was sold. They tried selling me a car double the price to which I said no. I should add that the salesman himself was nice and was only relying the managers message. The manager is the one that had me come in for nothing during a thunderstorm.

These guys are amazing!! Very honest and straight-forward. The vehicle was even nicer than I anticipated. I would highly recommend!

Truck was as good or better than portrayed. Dan was quick to get info to me including clear breakdown of pricing, taxes, fees etc. Very pleasant to deal with. Commercial space was immaculate and filled with beautiful and well kept cars. Would highly recommend.

Helpful dealership with a quick reply.

Was corresponding with a salesman from the dealership for a couple of weeks. He kept telling me they had the car but it wasn’t ready to go. He said he would keep me updated. He did not. Car Guru sent me an email that it had been sold. I guess he was saving it for a friend, or someone more important than me.

It was an absolute joke. I was the first one that called about the car they didn’t even have it in their lot yet two days later it was at the repair shop to get bodywork done… Five days later to today and all the sudden it’s now going to be looked at by somebody else very unprofessional. Do not do business with this dealership

They were great to deal with. No unexpected costs. Once I chose this car, I was in and out in an hour. Absolutely amazing!!

Worked with Gary and he was great! Smooth transaction.

This dealership was very good about accommodating a number of test drives, answering questions and following up

Good Customer service, but not aggressive to sell it.

Car had issues. Such as the windows didn’t go all the way up, leaving gaps and not creating a water tight seal to protect the car from the precipitation elements of snow and rain. After purchase, I’ve spent days and hours at the dealership rectifying an issue the dealership knew was present at the top me of sale. Just shady and shiesty but I got my car and it was inevitable fix. But I had to fight them to fix it.

They would not honor the price that they have advertised online. They have a secret price when you call in that is 3000.00 over the online asking price. Their attitude is take it or leave it. This a "sellers market". I haven't encountered this price issue at any of the other numerous dealers that I have contacted around the country. This is really unfortunate as they have a car that I am otherwise interested in buying.

Good people..... outdoor not get together on price

Well done

Good

Great service

Very friendly and responsive to concerns. The detailing could use some work. The sport track I drove had poor acceleration and breaking and pulled to the right. A quick tune up and alignment would have been a sale.

Quick Nice guys, got what I wanted for a decent price

Fast reply, thanks!

This dealer took my information, and finance team never responded back. Deceptive, shady, dealership. Would not recommend.

Lovely attentive staff. Chris was knowledgeable, responsive and generous with his time and has comfortable interaction skills. Chris was sensitive to my needs, quick to respond and dealership staff were all friendly, had car clean and ready for a drive, and I’d recommend this dealer to those shopping for a car. Kib

I loved my buying experience! Everyone was super knowledgeable and they made sure I got exactly what I wanted! It was well worth the drive! I would happily buy through them again!

Ask for juan!! Great sales representative

Amazing service

My salesperson, Patrick, was fine... but, they was not fair in my trade-in value. Tried too charge me for an accessory package that they did not give me and I didn't want it. Thank God my husband caught this over charge on my bill of sale. They tried too take advantage of us, we are seniors. Sorry, no good review for management. Integrity is rare.

Talked to a sales rep by phone who gave me information on vehicles I was interested in

Responded quickly. Decided to search locally.

The car is in oerfect shape. Very nice people to deal with and I highly recommend!!

Jorge at Grand Subaru made our experience AMAZING! We were in and out within a matter of 1 1/2 hrs (we had already had financing through our Credit Union) the atmosphere was AWESOME! Nice, clean and most importantly the customer service was AMAZING! I would recommend them to anyone 100%

Great friendly service

Even though I didn’t end up buying a car, they were very professional and a joy to deal with.”

Prompt response. The car was sold by the time I got to the dealer but I had not put down a deposit because I was iffy on the color. Supply is low so this was not unexpected. The person I dealt with (Vince) was super helpful, and the only reason I didn't end up buying was that they did not have a CrossTrek Sport in a color I wanted. I'd be happy to interact with this dealer again.

Yes they got back to me right away and the young lady transferred me to an experienced salesman, Tom, who answered my questions. We drove there and bought the car that evening. It's a great deal and positive buying experience.

We drove 3 hours to see this car. So glad we did! Our salesman was Michael. He was great when we bought this car. The whole experience in buying the car was super easy and didn't take long at all. Shawn the finance guy was super helpful and funny. Just nice folks all around.