Napleton Autowerks Rockford

505 North Perryville Road
Rockford, IL 61107

http://www.shopnapleton.com

Sales: (815) 569-4151

Service: (888) 451-8935

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (17)

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Ktmbla

Jun 19, 2017

Yes, responsive. The advertised price did not include an upcharge for a safety check, this is a bit deceiving, were ultimately (after several trips to the "Manager"), come to an agreement on the price and we drove the vehicle home that day. Dex, the salesperson was pleasant to work with. So far so good with the vehicle.

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Guru2WRD

Jun 2, 2017

Very helpful and honest

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John

Apr 10, 2017

Bad response times. Add almost 10% to the price of the car for a fee that is the cost of doing business for any dealer. Also advertised car as accident free. But at first glance could see it was struck in front and repaired poorly. Would not recommend to anyone else.

1 of 1 people found this review helpful.

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Amanda

Oct 29, 2016

They were very knowledgeable and willing to work with you ! However I did not make it out to dealership to purchase vehicle! Couldn't get agreement on trade in ! Very friendly staff!

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erab4ever55

Oct 23, 2016

Justine my salesperson was attentive to my every need and was very knowledgeable and attractive....which doesn't hurt.

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Sean

Oct 20, 2016

Very responsive

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Tom

Oct 18, 2016

Dealer very honest and admitted that the car was a little bit rough. I really appreciate the honesty.

1 of 1 people found this review helpful.

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Dave

Sep 18, 2016

vehicle was rusty but would not tell me the extent of the rust...

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Mike

Jun 18, 2016

The whole process went so smoothly and the staff w a fantastic! Highly recommended! Love the car, too. Thanks

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tom

Apr 27, 2016

Did not like the add on fee .But Tim our sales guy got it handled.And after a lil up and back about a few thing.All worked out well.

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Ruby

Mar 10, 2016

They will response even texting or email right away!

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Justin

Feb 19, 2016

Very good. They had a $665 fee that I was unaware of but we were able to negotiate the deal I was looking for. It also took awhile to get all the paper work complete but that was expected. Love the vehicle.

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Tracy

Jan 16, 2016

Informative, made contact right away

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Dan

Nov 10, 2015

good

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Joe

Oct 1, 2015

Called back but found out I wasn't coming until the 1st of the month, so blew me off. I was honestly very interested in making a deal ASAP, but now wouldn't recommend them to anyone.

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Richard

Sep 30, 2015

The dealer did not answere my questions via return email. They did call and left a message. I called back and left a very specific message / request for # of owners and maintenance records.... No response from them. Over a week now.

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Eric

Aug 18, 2015

It was a very easy and pleasant experience!

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Read 7 old reviews

Paul

Apr 16, 2015

Quick response

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Roger

Feb 24, 2015

They added a service charge of almost $700.00 to the deal at the 11th hour of the negotiations hoping I would not notice the extra charge. Pretty shady move on their part. Will never go back to the dealership. It is TRUE what they say about USED CAR SALESMAN.

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Roselani

Feb 5, 2015

Love Justine Brugger. Quick and VERY friendly. THANK YOU!

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susan

Aug 25, 2014

well informed staff. only dealership to know the hybrid Crosstrek couln't handle a trailer hitch

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frank

Mar 7, 2014

Unresponsive to e-mails,yet somewhat chatty on the lot. I didn't buy.

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Rich

Mar 29, 2013

Bought car from them

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Ron

Feb 17, 2013

Jennifer was great!! Sales manager not so great.

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Napleton Autowerks Rockford

Napleton Autowerks Rockford

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