Napleton's Schaumburg Subaru

911 W Higgins Rd
Schaumburg, IL 60195

Sales: (331) 214-3163

Service: (866) 785-8490

Today 10:00 AM - 6:00 PM
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2010 Acura TSX Used Cars in Schaumburg, IL 60195

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2015 GMC Sierra 1500 SLT Crew Cab 4WD Used Cars in Schaumburg, IL 60195

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2017 Subaru Outback 2.5i Premium Used Cars in Schaumburg, IL 60195

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Average time on market: 37 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Black Description: Used 2017 Subaru Outback 2.5i Premium for sale - $24,822, 6,535 miles with Bluetooth, Backup Camera
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2017 Subaru Forester 2.5i Premium Used Cars in Schaumburg, IL 60195

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2016 Subaru Outback 2.5i Limited Used Cars in Schaumburg, IL 60195

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2016 Subaru Legacy 2.5i Premium Used Cars in Schaumburg, IL 60195

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2014 Subaru XV Crosstrek Premium Used Cars in Schaumburg, IL 60195

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CarGurus IMV of $19,827

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2006 Honda Odyssey EX-L w/ DVD Used Cars in Schaumburg, IL 60195

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CarGurus IMV of $5,289

Price: $4,323

Mileage: 182,022

Location: Schaumburg, IL 60195

Average time on market: 11 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: White Description: Used 2006 Honda Odyssey EX-L w/ DVD for sale - $4,323, 182,022 miles with Leather Seats, Sunroof/Moonroof
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 10, 2018
rmccune
Napleton's responded quickly and was very helpful in my search process.
Is this review helpful? Yes | No
Jan 7, 2018
The whole process was very pleasant.
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Dec 21, 2017
Quick and informative
Is this review helpful? Yes | No
Dec 9, 2017
GuruZVC9P
Very disappointing service received from this dealership. I had great interest in one of their cars and made a phone call stating that and wether the car was negotiable or not. In response they said yes of course just come and take a look. So I decided to come in and take a look and found that they raised the price with additional fees. I found that shocking so I asked why and they said because they had detailed the car and buffed it. No longer negotiating their price with me so I left. They kept my id from Thursday till Monday and finally called to tell me about my drivers license.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2017
Ray the salesman was great. After 1.5 hours of negotiating the manager came out to "help" get the deal done but came back with an offer that was actually higher than the price that was online. Finally got it cheaper but was like pulling teeth. Salesman great, manager not so great.
4 of 4 people found this review helpful.
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Sep 11, 2017
I found the general demeanor of the individuals I interacted with to be rather condescending and rude considering we were there to aspiring to make a purchase. It is one thing to turn down an offer, but to be snide and domineering during a negotiation is very unprofessional in my opinion. At the end of the day who wants to give money to people that are abusive and inconsiderate? Not me. Character counts. I hope they rethink their approach to what they consider respectful and decent behavior.
11 of 11 people found this review helpful.
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Sep 4, 2017
GuruD4X28
Expressed the MINI had problems very helpful. Decided to search for another. Truthful!
1 of 2 people found this review helpful.
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Aug 12, 2017
They responded immediately to my email question. I did not purchase car from them as I found a similar model car with lower mileage elsewhere.
0 of 1 people found this review helpful.
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Aug 11, 2017
Guru92J2L
Proactive and informative. So far a great experience.
0 of 1 people found this review helpful.
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Aug 9, 2017
Guru937NX
Very quick response.
0 of 1 people found this review helpful.
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Aug 3, 2017
glennzcarz
Followed up quickly
0 of 1 people found this review helpful.
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Jul 21, 2017
Guru9Z4NQ
Excellent sales staff, very friendly and helpful....would deal with again.
1 of 2 people found this review helpful.
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Jun 22, 2017
Had a good time with the salesmen and I'm happy with my pruchacse . Nice , honest and clean.
3 of 3 people found this review helpful.
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Jun 7, 2017
My experience was horrible. Drove over an hour to see this car. Then they wouldn't let me test drive unless we wrote up paper work on the deal. How do I know if I even want the car unless I drive it. The finance guy was very rude. He said by righting up paper work they know I'm serious about the car. I drove over an hour! I think I'm serious. I think they were just lazy and didn't want to air up the flat tire or jump the battery. Nice presentation schaumburg subaru
14 of 14 people found this review helpful.
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Jun 3, 2017
Rand Eastman
Good experience, seems like large dealership with automated email system and communications from multiple people. Not sure my messages get back to who they need too.
3 of 3 people found this review helpful.
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Feb 27, 2017
Twingo_753
Very good customer service.
0 of 1 people found this review helpful.
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Jan 28, 2017
They were very quick to respond by phone and email. They provided a web site with my very own quote and updated it when I provided feedback to refine my search. super cool.
5 of 5 people found this review helpful.
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Jan 25, 2017
Great service.....Love it.....only issue the website didn't have details text or images of very obvious damages on both sides of the vehicle. So decided not to buy after taking for a test drive. 4 stars for the service provided and waiting for me after normal business hours.
3 of 3 people found this review helpful.
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Jan 11, 2017
Professional!
1 of 1 people found this review helpful.
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Dec 20, 2016
This dealer is a scam. The car was $2900 and some how they came up with the total price of $ 4300, they told me its was paper work fee and taxes. This is not my first car I try to buy. They really underestimate my intelligence. I'll never come back to this dealer. The bright side I didn't buy the car. I give this dealer a half star if I can. What's a wasted of my time..
18 of 21 people found this review helpful.
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Dec 13, 2016
The response from the dealer was quickly. I step by and in short time drive out with the car. Overall fast and honest process. Great service. Thanks Tim and the financing team.
2 of 4 people found this review helpful.
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Dec 2, 2016
Excellent, Thank You
1 of 3 people found this review helpful.
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Oct 27, 2016
It was a used Car. Didn't want to negotiate or nudge on price. Saleman text me 4 days later and asked if a bought yet. I said No and never heard back. What a joke.
6 of 8 people found this review helpful.
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Oct 16, 2016
Contacted me within minutes. Very professional & helpful.
0 of 3 people found this review helpful.
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Sep 16, 2016
Great customer service. You can expect immediate response to customer inquiries ....
0 of 3 people found this review helpful.
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Sep 10, 2016
Don't remember who contacted who 1st. They were fine in terms of responding to questions etc. However there price for a used 2016 ( demo) Subaru Forester was more than the new 2017 that I bought from another dealer
4 of 4 people found this review helpful.
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Sep 9, 2016
Great and competent staff :)
0 of 3 people found this review helpful.
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Aug 5, 2016
Car was as described good all around dealer.
0 of 3 people found this review helpful.
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Jul 22, 2016
Napelton was quivk to respond to my email request. They arranged for me to see and test drive the suv iI was interested in for the next day. When i arrived i was promptly greeted and given to Khalid El-Gazzar as my salesperson. Khalid (Kal) was courteous and attentive during the whole process.. We came to a mutual agrrement on price quickly and before I knew it I was driving my new suv home. Nice smooth transaction.
1 of 4 people found this review helpful.
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Jul 14, 2016
Very helpful salesman... was quite confused when the vehicle I test drive and showed great interest in was all of a suddenly sold!! ???? Still, not too bad of an experience.....
2 of 4 people found this review helpful.
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Jul 8, 2016
great
0 of 3 people found this review helpful.
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May 22, 2016
Miguel was very helpful & nice. When we had to talk to the manager, he was not!
2 of 4 people found this review helpful.
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May 17, 2016
The first dealership we visited and closed the deal. Cesar was helping us since the beginning, very courteous and knowledgeable. The best part was their willingness to do business and were genuinely interested in helping us. We were looking for a trade in and initially it was a tough one to conclude on but Jonathan, the Manager stepped in and worked out a good/satisfactory deal with us. We spent the whole day there but was completely worth because of the the nice staff and their genuine interest. Even the Finance team was very helpful. I am an owner of a Crosstrek Limited 2015 now :) Thanks guys!! Definitely worth visiting if you are considering a Subaru.
1 of 3 people found this review helpful.
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May 14, 2016
herbkent
very good
1 of 3 people found this review helpful.
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May 11, 2016
Good deal 10
0 of 2 people found this review helpful.
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Apr 1, 2016
Eric3a
Awesome
0 of 2 people found this review helpful.
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Mar 29, 2016
Unfortunately the car was gone, but they did contact me.
0 of 1 people found this review helpful.
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Mar 12, 2016
the car was not even checked. no a/c and ac compressor was rattling.
3 of 3 people found this review helpful.
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Read 10 old reviews
Nov 22, 2015
great experience! very helpful and patient!
0 of 1 people found this review helpful.
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Aug 3, 2015
Good service
0 of 1 people found this review helpful.
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Jun 24, 2015
they are not offering the market price, price listed on their cars are way too high
1 of 1 people found this review helpful.
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Mar 15, 2015
Important to know appropriate vs. inappropriate conversation, questions to bring up when conducting sale process. Professionalism is important in every circumstance. Felt like a waste of time for all involved but glad we checked out the car.
1 of 1 people found this review helpful.
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Jul 17, 2013
I both the car
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Mar 2, 2013
bcaldwell27
Had to request the title for my purchase, used car service history as a selling point but could not produce receipts or actual work completed on vehicle. Pushy sales man, don't by a used car from Napletons
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Dec 26, 2012
Used old cars- high prices The wanted car unfortunatelly..... sold........ couple of hours before I arrived..!!!!!! sales man said...
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May 12, 2012
This dealer is one of the worst dealers I have ever been to. They would not budge on their price and were not willing to work with the cust. at all They sold me a car with hidden problems and lied about their warranty. I would never go tho this dealer again I drove over 2 hours out of state to see a specific car they had. We would have taken the car back if it was not so far away.
Is this review helpful? Yes | No
Mar 28, 2012
The salesman said why would I work with you on price? You're not financing so I won't make any money off of that. I was put off by his approach and I did not buy the car.
1 of 1 people found this review helpful.
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Nov 30, 2011
I did purchase a BMW from themon Saturday . My nephew loves his new car. They really did negotiate with me, once I reminded them that they told me they would over the phone. My family is very pleased with our Napleton purchase !!!!!
Is this review helpful? Yes | No

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