Seller Reviews
4.6
★★★★★2,845 Reviews
Filter Reviews
2845 Reviews
Sort:
Brittney
Verified Seller
3.0 star rating
02/20/24
Disappointing pickup experience
Review by Brittney on 20 Feb 2024 review stating Disappointing pickup experience
Pickup was delayed by several hours which felt like the company didn’t respect our agreement and my time
On Mazda
Comments by Store Owner on Review by Brittney on 20 Feb 2024
Store Owner
02/23/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business.
Wade
Verified Seller
3.0 star rating
02/15/24
Comments by Store Owner on Review by Wade on 15 Feb 2024
Store Owner
02/23/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business.
Brian
Verified Seller
3.0 star rating
02/06/24
Not easy
Review by Brian on 6 Feb 2024 review stating Not easy
The whole process was difficult. It was hard to communicate with them and there was a lot of confused information that delayed the process. Once I found someone I could communicate with and understand, things moved quicker, but a FedEx delivery backlog held the process up another 5 days.
On Honda
Comments by Store Owner on Review by Brian on 6 Feb 2024
Store Owner
02/09/24
Thank you for sharing your experience with our team. We are sorry you found the process to be difficult. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We truly appreciate your business.
Wendy
Verified Seller
3.0 star rating
02/06/24
Employees were very nice
Review by Wendy on 6 Feb 2024 review stating Employees were very nice
Employees were very nice
On Dodge
Comments by Store Owner on Review by Wendy on 6 Feb 2024
Store Owner
02/09/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business.
James
Verified Seller
3.0 star rating
01/24/24
Slow process
Review by James on 24 Jan 2024 review stating Slow process
Slow process from start to final pickup.
On Kia
Comments by Store Owner on Review by James on 24 Jan 2024
Store Owner
01/26/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business
Michael
Verified Seller
3.0 star rating
01/21/24
Selling to cargurus
Review by Michael on 21 Jan 2024 review stating Selling to cargurus
It was a drawn out process. If you don’t want to sell it yourself ( Craigslist ) this may work for you. Initial offer was good but like any buyer you will receive a new offer after the inspection.
On Volkswagen
Comments by Store Owner on Review by Michael on 21 Jan 2024
Store Owner
01/22/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business
Stephen
Verified Seller
3.0 star rating
01/11/24
Probably not again
Review by Stephen on 11 Jan 2024 review stating Probably not again
Having to submit photos was expected.
Then required to submit a self-inspection was unexpected. Then, an inspection by a mechanic. A little overkill based on past experiences with other companies.
The most unpleasant was the difficulty in scheduling the pickup. Had to reschedule three times.
Then required to submit a self-inspection was unexpected. Then, an inspection by a mechanic. A little overkill based on past experiences with other companies.
The most unpleasant was the difficulty in scheduling the pickup. Had to reschedule three times.
On Kia
Comments by Store Owner on Review by Stephen on 11 Jan 2024
Store Owner
01/22/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business
Beverly
Verified Seller
3.0 star rating
01/09/24
Delay for pickup driver
Review by Beverly on 9 Jan 2024 review stating Delay for pickup driver
Communication was a little sparse from the inspection to the pickup, and there was a missing driver and then a delay of 3 days for the substitute driver. But the transaction itself was smooth.
On Honda
Comments by Store Owner on Review by Beverly on 9 Jan 2024
Store Owner
01/22/24
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business
Robert
Verified Seller
3.0 star rating
12/21/23
Comments by Store Owner on Review by Robert on 21 Dec 2023
Store Owner
12/26/23
Thank you for sharing your experience with our team. Our development team reviews seller feedback closely to identify where we can make improvements going forward. We appreciate your business.
Daniel
Verified Seller
3.0 star rating
12/06/23
My Car Gurus Review
Review by Daniel on 6 Dec 2023 review stating My Car Gurus Review
too much work for accepting a reduced value
On Honda
Comments by Store Owner on Review by Daniel on 6 Dec 2023
Store Owner
12/15/23
Thank you for sharing your feedback with our team. We apologize that we fell short of delivering an exceptional experience. We appreciate your business.