Sell My Car Reviews

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Guru9KG3YN

05/08/22

Good, could be great!

Very easy sale at a fair price. The pick up agent was awesome. The only reason I didn't rate higher is because we got a lot of emails and messages that were confusing. For example, after we made the deal, we still got emails that said "you have three more days to make the deal". Many more confusing emails after the sale was complete.
We were also nervous when the car was gone and it took a couple of days for the funds to get to the bank. Otherwise, it was a very good transaction.

On Nissan

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anthonymanzella1

05/06/22

Great offer, a lot of scheduling errors

Great offer, process easy, They rescheduled 2x which was very frustrating. Once they actually came after speaking to supervisor , pick up process was so easy and seamless. Driver was very nice and professional

On Jeep

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Martin

08/06/25

Not a smooth process

Instant offer doesn't mean an instant process. Not streamlined. Had to continually call/text to get our car note paid off. One agent said "the check was lost in the mail". Took over a week to get paid off after they picked up the vehicle. Very nerve racking.

On INFINITI

Store Owner

08/11/25

Thank you for sharing your experience. We apologize for the delays and communication issues you faced during the payoff process—this is certainly not the smooth experience we aim to provide. Your feedback will be shared with our team to help improve and streamline the process moving forward.

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Michael

07/23/25

Car pickup

I would say that the main problem I had is communicating with anyone in regards to pick up of vehicle. It was rescheduled twice without any notice of why. I called many times and it was escalated twice. I finally had to ask for supervisor and then I demanded yo talk to main person in regards to why no-one has called about picking up my car. I was told they couldn't find a driver to take the car. They also said they might have to cancel agreement . They finally got someone to pick up my car .

On Chevrolet

Store Owner

08/11/25

Thank you for sharing your experience. We apologize for the lack of communication and the inconvenience caused by the rescheduling and difficulty in arranging your vehicle pickup. We understand how frustrating this must have been, and we appreciate your persistence in escalating the issue. Your feedback is valuable, and we will share it with the team to help improve the coordination and communication process in the future.

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Ronald

06/28/25

The vehicle pickup was not

The vehicle pickup was not coordinated very well. Pickup times not related to me in a timely manner with incorrect information provided via email versus direct contact with the carrier.

On Toyota

Store Owner

07/01/25

Thank you for your feedback and we apologize for the poor coordination and lack of timely communication regarding your vehicle pickup. We recognize the inconvenience this caused and are committed to improving our process to better align pickup times and communication accuracy in the future.

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Cayce

06/13/25

Ok

Overall experience was ok. Vehicle was not picked up when scheduled. Then electronic payment was not received and I had to escalate daily to finally get the payment reissued.

On Lexus

Store Owner

06/18/25

Thank you for sharing your experience — we’re sorry for the inconvenience caused by the missed pickup and delay in payment. We understand how frustrating that must have been and appreciate your patience while the issue was resolved.

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Robert

06/06/25

Success after Frustration

I was made a fair offer, and the process required for approval of the car was sensible. The mechanic who inspected it was good. But the process for picking up the car was frustrating. The first time was canceled, the second time the driver did not show up, and finally they picked up the car at the third appointment.

On Toyota

Store Owner

06/18/25

Thank you for your feedback — we’re glad to hear the offer and inspection process went well. We're sorry for the frustration caused by the pickup delays and truly appreciate your patience throughout the process.

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STEVEN

05/08/25

Md Toy

Horrible communication

On Toyota

Store Owner

06/18/25

We're very sorry to hear about your experience and understand how frustrating poor communication can be. Your feedback is important to us, and we’re actively working to improve our responsiveness and overall support.

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Amy

03/31/25

No one went over this with me.

A bit confusing. Car was taken without a mechanical inspection. Sent instructions to sign title for the wrong state assuming address was where the car was registered. Process was different.

On Honda

Store Owner

04/16/25

Thank you for bringing this to our attention, and we’re sorry for the confusion you experienced. We’re reviewing our inspection and title processes to ensure clearer communication and more accurate documentation based on each customer’s specific situation.

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Wayne

03/04/25

Not great if you don’t live in a big city

Because I live an hour and a half from a major city, it took over a month for my vehicle to be picked up. Dates kept getting canceled. Once a date was canceled, Car Gurus never initiated a new date. I had to make phone calls and initiate the process again.

On Chevrolet

Store Owner

04/16/25

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We’re actively working to improve our logistics and communication processes to ensure more reliable scheduling—especially for customers outside major metro areas.

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