Leif Johnson Ford Truck City

Internet Approved, Blue Oval Certified, Quality Checked

15301 South IH-35, Buda, TX 78610

Sales: (512) 312-7130

Service: (800) 313-0055

Today 8:00am - 7:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 25, 2017
Very poor experience. I moved into town and wanted to get a unit quickly and let them know I was ready to make a decision. I also had my family with me with kids and so was hoping to get it, buy the truck and go. I arrived, drove the truck and was ready to talk details. So I go in and meet with sales rep and fill out the credit app- Bathroom was out of order and I had to wait over an hour. I was basically left alone at the sales persons desk and he checked in with me once during the hour. So at that point I left, nobody was around to tell, and nobody stopped me, and wrote a note to them to call me once they were ready. They call me later and come out with an interest rate more than TWICE what I got on my recent car loans and I have excellent credit. they tried to make an excuse that it was the trucks higher mileage and the fact that I was putting a down payment of half the vehicle value, saying the banks like it when you put less down which is crap. they said they couldn't adjust anything and that they don't play games with pricing or interest. Later the sales manager called me and was very nice and polite. He said he could work some on the interest. He also said he might be able to work a deal on a different truck. I liked the one I originally drove so I finally decided it didn't matter what interest was there because I would either refinance it through my bank afterwards or I'd pay it off. I went in, we did the deal and all seemed good. Within 2 weeks of taking the truck home the breaks were metal on metal. Granted I fully understand I bought a USED truck as is so they are not obligated in any way to help. Shame on me, however I'd really expect an operation of this size and scope to at least check out their vehicles when they are selling them and do a little bit of recon. I sent a message to the sales manager and never heard back. So I spent the money to get the breaks fixed and the next week the change oil indicator comes on. If it was one thing I can overlook. However overall they are missing the details and it came across as a sloppy operation. I wouldn't purchase another vehicle from them
Is this review helpful? Yes | No
Apr 15, 2017
cameron_st
5
Very helpful
Is this review helpful? Yes | No
Apr 5, 2017
Nice
Is this review helpful? Yes | No
Mar 24, 2017
rlogsby
Yes, very courteous and professional got back to the next day.
Is this review helpful? Yes | No
Mar 6, 2017
Unprofessional. Lied about sending photos, and hung up on me, and wouldn't return my calls. So I purchased a truck elsewhere
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Leif Johnson Ford Truck City:

Billy, we are sorry to hear about your truck buying experience with us. We were not able to pull up your records on your first name alone, but we do want to address your concerns. I assure you this is not the core values of our company. We want every customer to have the very best experience with us, even if they do not buy. If we can do anything for you in the future please feel free to reach out to me personally. Chip Clester @ Truck CIty Ford
Feb 11, 2017
Good
Is this review helpful? Yes | No
Jan 11, 2017
Very good customer relations, very friendly people.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 15, 2016
Don't honor advertised prices. Drove over an hour and dealer backed out of deal. Went to another lot and price went up 700.00 on what the car was marked on the window. No apologies just said thats the price on both. STAY CLEAR!!
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Dec 5, 2016
good people
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 11, 2016
They emailed me almost immediately. Great response.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 11, 2016
I called to set up an appointment to come test drive a car and the appointment was granted for the next day. I was told the keys were held aside for me so I would be assured a test drive. As I'm getting ready the next day to go to the dealership I got a call saying car I had been waiting for sold. That was annoying enough, but then I asked if they had any other vehicles that light meet my needs I never heard a word back from them. So not only did they not give me good service with a car I called about .....they would not even provide tips on other vehicles that might meet my needs. That is pretty poor in my opinion. It certainly cemented the fact I'll never bother dealing with them again.
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Sep 29, 2016
friendly.
0 of 2 people found this review helpful.
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Sep 19, 2016
Great people, they answer all my questions when I called them..
0 of 2 people found this review helpful.
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Sep 8, 2016
Ok for used sales but they get you with huge fees to process your trade in. Who ever heard of that?
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2016
I did not visit them. The responded promptly.
0 of 2 people found this review helpful.
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Aug 7, 2016
Followed up on my call and was very knowledgeable.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 26, 2016
They were very helpful.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 9, 2016
Excellent responding time and very informative....
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 24, 2016
Very responsive
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 16, 2016
Awsome communication. Great deal.s
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 17, 2016
Sales person was very prompt and on point. Found a vehicle that I was interested in. called later to say dealership could'nt find the keys to the vehicle. So I cancelled the visit to the dealership. I don't blame him. This experience could have been better.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 15, 2015
I drove 25 miles to dealership with appointment to see this car. Salesman never bothered to have the car there for me. I bought elsewhere.
2 of 2 people found this review helpful.
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Read 25 old reviews
Apr 27, 2015
embarrasing offer for my trade...
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Sep 1, 2014
bought one already
0 of 1 people found this review helpful.
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Aug 20, 2014
good service
0 of 1 people found this review helpful.
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Jun 4, 2014
Good
0 of 1 people found this review helpful.
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May 6, 2014
I am a very happy and satisfied customer, I first shopped on the internet and found the vehicle that I have been looking for for a while, and from the beginning Internet Sales Dan Lamar was very helpful, polite, just an awesome guy all around, then we were introduced to Yoany Quintero which is the sales manager, and as a team both of them helped me get into the vehicle I really wanted. I recommend both guys to anyone before going anywhere else. They have not only been a great help but being able to build that relationship with a place and people that not only just want a sale, but help you get the best you need for you and your family. We are greatly appreciated to them both. Thank You
1 of 1 people found this review helpful.
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Apr 10, 2014
K
0 of 1 people found this review helpful.
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Apr 4, 2014
Would not include a headlight restore on a $17,000 truck!
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 6, 2014
Worked on getting a good monthly payment. Not willing to work on repair to close the sale.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 23, 2014
great!
Is this review helpful? Yes | No
Jan 21, 2014
Responded to my inquiry promptly and followed up. Had several vehicles in my range. I did not get a chance to see their inventory
1 of 1 people found this review helpful.
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Jan 14, 2014
Kate_cap
5
Told me I could drive down to Buda to see a vehicle. When I got there, I was told it had been sold days prior. Was then contacted later that day asking when I was coming to see the very same vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 17, 2013
Would not even consider a deal we offered. It was a low offer, but it was a start........and all the agent would say was" can't do that" with no follow up. We will go someplace else for our truck.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 21, 2013
Ok
Is this review helpful? Yes | No
Sep 4, 2013
Paco3337
Good place, just far away
Is this review helpful? Yes | No
Aug 22, 2013
Terrible customer service. Salesman knew absolutely nothing about the cars. Sales manager told us to go shop the car on Manheim. Never even greeted us himself. Worst dealership.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 11, 2013
Will definitely recommend salesperson Tom Roth. Willing to get the deal closed...will definitely work with you.
Is this review helpful? Yes | No
Mar 20, 2013
ok
Is this review helpful? Yes | No
Feb 26, 2013
Dealer is 10 star on a 5 star scale. They are great, the best I have ever dealt with. I bought a 2011 MB at a great price, with a warranty and low miles.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 20, 2013
Great dealership to deal with. No pressure, no games.
Is this review helpful? Yes | No
Jan 22, 2013
Very nice and helpful. Very responsive
Is this review helpful? Yes | No
Jan 13, 2013
I was promised they would save the vehicle I was driving from Del Rio tx to see annnnd it wasn't there.. I ended up going to Chevy in Abiline and buying a silverado.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 3, 2012
I showed up went on a test drive and then they told me the vehicle was sold after I called and set up a test drive, never again
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 26, 2012
Great service from the sales person (Frank). He didn't pressure me at all and gave all information I needed for the car I was interested in. He seemed genuinely concerned in meeting my requests for repairs on the car I selected before I purchased it.
Is this review helpful? Yes | No
Nov 22, 2012
Quick respond.
Is this review helpful? Yes | No
Aug 27, 2012
Car dealer responded to my online inquiry. Thanks.
Is this review helpful? Yes | No

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