Jordan Ford

Internet Approved, Blue Oval Certified, Quality Checked

13010 Ih 35 North
San Antonio, TX 78233

Sales: (210) 960-8370

Service: (888) 779-9135

Today 8:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 31, 2017
callen830
Excellent selection they had the most inventory from around. All colors and models. They had menu pricing but the information was incorrect. Pricing did not match car gurus advertising. The advertising showed new vehicle with 3400 miles so the sales rep stated it was a program car. But when we saw the vehicle it had 4 miles on it. Pricing was all over the place. Great selection but poor accuracy and poor salesman knowledge. I went there twice to try to purchase but could not get an accurate price from what was advertised to what they tried to sell it for. Maybe if there was a more experienced salesman then a deal could have happened. I waited for the sales manager to come explain the pricing but then my salesperson said he was to busy. Sorry Jordan Ford but I am buying elsewhere .
Is this review helpful? Yes | No
Dec 24, 2017
G McDonell
Did not buy but they were responsive
Is this review helpful? Yes | No
Dec 23, 2017
Did not want to negotiate over the phone wanted us to drive over and talk. Did not have the time to drive over. Offered $11250.00 cash over the phone and it was declined.
Is this review helpful? Yes | No
Dec 12, 2017
I was impressed with the salesman service. My salesman made my purchase like no other,smooth, & no stress.
Is this review helpful? Yes | No
Dec 5, 2017
Good response did not have the car I wanted
Is this review helpful? Yes | No
Dec 5, 2017
Responded promptly
Is this review helpful? Yes | No
Nov 26, 2017
Very quick response and even offered to bring vehicle to me to look at and test drive as I couldn't get to the dealership right away due to my schedule being very crazy. Excellent guest service
Is this review helpful? Yes | No
Nov 23, 2017
AngieandFonzie
5
Sales people nice...just couldn't give me a deal to fit my needs. Fell in love with the truck...wish I could've got there price wise.
Is this review helpful? Yes | No
Sep 18, 2017
It was good
1 of 2 people found this review helpful.
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Sep 10, 2017
Salesman seemed new and limited to how to negotiate. Instead of speaking with management he said he would let me know if price drops which I will respect although probably forget as i continue to shop with others. Timely and sincere response nonetheless
Is this review helpful? Yes | No
Jun 18, 2017
made a deal bought the auto
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May 24, 2017
Really good experience overall, and Ted is great to work with.
Is this review helpful? Yes | No
May 23, 2017
salesman negotiated a price for the truck I got bank financing and then when he was ready to send the buyers order to the bank the price went up $2500, he offered me a $1000 less for my trade and added a $500 clean up fee. So he changed the amount of the deal by $4000 when I asked for a manager I got a sales mgr that said he would be reprimanded but they could not sell me the truck for the deal I was offered..Lousy way of doing business and I should report them to the BBB of Texas
9 of 10 people found this review helpful.
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Apr 28, 2017
The initial contact was great. We had both email and texts confirming our interest. I set up a time to come see the car (early the next morning due to my daughter in school til 4pm and my husband out of town until later that evening---plus it's 30 minutes away in heavy traffic). We headed out Saturday for our test drive and I even texted our salesperson advising we were running a few minutes late. We arrive and were nicely greeted. The salesperson was paged and I texted to let him know we were there. About 15 minutes later, he texts me back advising the car was evidently sold late last night and he was looking for another similar car to show us. Now, I understand the policy about not holding a car. I DON'T understand a lack of customer service. At some point that morning, when he knew we were coming, he should have confirmed that the car was available, and when I texted advising we were about ten minutes late, he could have prepared by getting the keys at that point. He could have also attempted to try and come meet us in person while we are at the dealership or even called me explaining the problem. Needless to say, we left without looking at another car. We went to another dealership and found a great deal there.
5 of 5 people found this review helpful.
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Apr 2, 2017
I've been buying cars for 30 years and I must say this has been the best experience me and my wife have ever had. Definitely will recommend this to my family and friends.
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Feb 28, 2017
They contacted me right away and by the time I responded a week later the van was sold. My fault but they were great.
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Jan 30, 2017
allisoncsell
Responded quickly. I just went a different direction.
Is this review helpful? Yes | No

Response from Jordan Ford:

Thanks for the great review. Sorry we didn't have it this time, but we hope to see you next time.
Jan 14, 2017
great to workwith and very good communicators
1 of 1 people found this review helpful.
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Nov 21, 2016
They contacted me promptly, advised me that they did still in fact have the car I was looking for. Went down to look at the vehicle, signed papers, and drove off with my new pre-owned car. Jordan Ford made it simple.
2 of 2 people found this review helpful.
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Oct 29, 2016
Daniel Bernat is by far the absolute best sales associate I have ever had the pleasure of dealing with. I do not exaggerate. This poor man has worked with me for roughly six months to make certain I got into the exact vehicle I wanted at a price I could afford. I got so discouraged that I began looking for vehicles over 200 miles away just to save a thousand dollars. Even with the possibility of me not purchasing from him, Daniel still gave me his input and advice on the vehicles I was looking at and gave me his opinion as to why they were or were not a good deal. With all the time and effort he has invested in me personally, I really wanted to purchase my vehicle with Jordan Ford (through him). Well today, he made that dream a reality. I never in my lifetime thought I would get into a used top-of-the-line Ford Escape Titanium for anywhere near $250 a month. And that's exactly what Daniel did for me today. It may not seem like a big deal to most, but when you are on crunch time trying to find a replacement for your emission spewing VW Jetta TDI that is supposed to be bought back by VW in less than 2 weeks, life becomes a little stressful. Daniel pulled through for me with flying colors. Not only did he go above and beyond for little ol me by providing excellent customer service, but he made me feel like family. Trust me, there is a huge difference between treating someone like family and making them feel like family. Daniel Bernat did just that for me. A HUGE thank you to Daniel! I sincerely appreciate you from the bottom of my heart. And wherever you may be working when I'm ready to purchase my next vehicle, rest assured I will hunt you down and buy from you again lol. Couldn't ask for anything more from this man. Thank you again.
7 of 7 people found this review helpful.
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Oct 25, 2016
Went in to see a Ford Escape and it was on lot and well represented in price and specs. Sales man was patient and answered all questions and made sure my phone was synced to the new vehicle. Purchase was smooth and he even followed up with a phone call the next day to ensure satisfaction with vehicle.
1 of 1 people found this review helpful.
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Jul 30, 2016
Terrible. Was in market for a large SUV. First salesman never followed up on my call and email. Second salesman never followed up and the third salesman never followed up. I went elsewhere since they clearly didn't want my business.
1 of 1 people found this review helpful.
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Jun 22, 2016
Communication was great. I just found another vehicle for less and closer to home.
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Jun 19, 2016
While I didn't see the car, the dealer responded quickly and followed up with me nicely.
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May 31, 2016
Dealer replied in a timely manner. Unfortunately the car had been sold.
1 of 1 people found this review helpful.
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Apr 29, 2016
It took about 9 days and three emails for someone to respond to me. About 18 months ago I was at Jordan Ford to purchase some parts and I spoke to a used car salesman about a car and never heard back from him. So I went to another dealer to purchase.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 25, 2016
Helpful, but passed on the unit
Is this review helpful? Yes | No
Feb 4, 2016
Test drove a car here and I was extremely dissappointed. The dealer has had the car over 160 days. After test driving it, I knew why. Mechanically the car is a nightmare. The salesman still tried to push the car off at full price knowing it has major issues. Buyer beware.
2 of 2 people found this review helpful.
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Read 7 old reviews
Feb 8, 2015
They let you know about fair prices or when over the price...
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Jan 12, 2015
Great experience
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Sep 17, 2014
Good people, good service, I will go back to them when I'm looking for another vechile.
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Jul 12, 2014
Great deal from Charlie Brown! Love my new Fusion
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Apr 27, 2014
Not too pushy
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Jan 26, 2013
pb44303
Saw the car on the internet, emailed the dealer and they responded quickly informing that it was sold. Was helpful and did not receive spam from them afterwards.
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Mar 12, 2012
Never recieved a call regarding this car even if it sold. I dont deal with lots that dont have the time to give you because they would not make a sell ill pay more somewhere else for better service.
Is this review helpful? Yes | No

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