San Marcos Chrysler Dodge

Tried to get me to drive 2 hours to see a vehicle that didn’t reference hail damage

I went to look at and test drive this vehicle...but it was in their shop being inspected and repairs was being done so I was unable to make a decision...But Alex was very helpful...up made the trip to another dealer and purchased another vehicle from them....

Took a week to get one answer.

It was a bait and switch. I showed up to see the car advertised for $12,700 (out the door price) and they claimed a $2,500 package had already been added to the car. The first offer they gave me was over $15,000. They finally came back and said the lowest they could do was just under $14,000. All cars have recent hail damage and their offer didn't even include fixing it. Overall, add at least 2.5k to the offer you see online and that's closer to the actual price they will sell it for.

Prompt and friendly

Not to good .all the cars on the got hail damage. No one told me, even when I I had appointment with them . No big changes in prices overall or that all prices went up $3000 on April 1, 21.

Very helpful in helping me search for a Charger and kept in contact! Definitely recommend

Great communication, unfortunately the vehicle sold before I could come and look at it.

They didn’t even have anything like this on the lot. It’s seems to be a totally fake ad. And they won’t answer your question. It’s always. “ what payment you want”. Never could get a price on what we did look at. Went to Austin bought a renegade that day with no problem. I’ll never go back to this lot.

Horrible sales experience. Will never go back! Was told the Jeep I was looking at was ready for test drive and drove from Austin to San Marcos (45 min), only to find it was in the shop and could not be driven! The offer I then received on my trade was about half of what KBB and Cargurus said it was worth. Very disappointing.

Good dealership

Sent emails and offered to set up test drive

Sales rep didnt even know this truck sold 3 days prior but was willing to talk on buying price

The price of course is not $38,065. And it shows that I contacted them on the 3rd well I didn’t actually hear from them till the 8th. Was not pleased at all with their customer service, because it took me emailing them to get a response.

Price did not match. Bait and switch. Then asking for help, representative ran out of time and asked if he could follow up. 5 days later still no call, waste of time.

Salesman was not professional.. they advertised one price then tell you it’s an extra $5,000 for a package they put on their new cars?(Bait and Switch)

They are very responsive but I get only to have a drive test and of course I don't want to drive all the way from Houston to San Marcos for a simple drive test , I was looking to buy the Jeep

The dealership uses deceptive advertising practices. They tried to add $4000 to the online price claiming “addendums” that aren’t reflected in the published price. When I inquired about the “addendums,” I’m told it’s for a 7 year warranty, yet the website advertises the warranty “All at no cost to you.” They’re just dishonest. Take your business elsewhere. There are numerous similar complaints about these tactics that have been filed on the BBB website.

Horrible response, sales associate had no clue why I was there even though I made an appointment and very unprofessional. The price they advertised on CarGurus.com, they asked $2400 more than that plus TT&L. I would not recommend this dealership

I inquired about a new Ram 3500 they advertised on here with and the dealer tries to sell it to me for more than MSRP. Says there is nothing he can do. I only qualify for a USAA discount. BEWARE OF THEIR BAIT & SWITCH TACTICS. Terrible business model does not work with intelligent buyers. Keep your inventory. I will spend my money with honest dealers.

They did email me and I responded but never received a response.

Very helpful and welcoming, best car buying experience ever gotten.

I was told that even though the car was on their lot they couldn’t sell it due to age and mileage. It was automatically added to their inventory. I was very disappointed that they had a car for sale but couldn’t sell it.

My problem with the is you get thrown for a loop with an addl 2300.00 added to the vehicle when you get to the dealership. You don't hear about it until you sit down to discuss the price. This is one of those high pressure sales places. Couldn't get the price fm the sales person. He kept putting me off to sign some papers.

ggod

Jason was awesome! Will definitely recommend!

The car is exactly what i was looking for so i did purchase it. I was very impressed.

Easy, fast, and very helpful

Do not buy from this dealer. Price was advertised at $46,643. Called to make deal and fly from Oregon to pickup, only to be told from salesman that "we don't pay attention to what the internet price is... the actual price is $53,000 plus fees". They said they are not bound by third party site prices, even though they are the ones that advertised it.

Drove a hour just for them to say the vehicle I Was supposed to test drive wasn’t on the lot yet, because it was still In transit to the dealer. I Even called and verified before I left the house.

Responded quickly

Didn’t take long and employees very friendly

Advertised Price on CarGurus matches the Dealer at $42939. Took the truck for a ride, the sales person mentioned extra discounts for trading in my Ford. go figure, comes back with a $49999 price back on the offer and a low ball offer on my truck. the dealer is playing with their customer old bite and switch games. how come do you advertise a truck on the internet and decide to flip the value after a test drive? insane, do not loose your time at the San Marcos Dealer,

I called to request the selling price, the rep stated that the advertising price is only for the car that they don’t advertise their real price. What a waste of time

Quick and professional response.

Complete bait and switch, price ended up being over $5,000 more than their advertised price.

Excellent service. Very informative.

Great and helpful people.

Go elsewhere. They are crooked. Advertised lower price then raised it by $1700.

Wonderful

Great

Very responsive and helpful. Jason made the car buying process fairly painless.

Worst experience ever with a car dealership. They will not honor the 21790.00 price. They said it was a mistake. They wouldn't even honor the the higher price from yesterday. They wanted to add 1000.00 on top of yesterday's price. Had to talk them down 500.00. Mike and these guys are a ripp off. Check your prices before dealing with this dealership.

Called me that same day very pleased with them

Great Experience!