Maxwell Ford

Internet Approved, Blue Oval Certified, Quality Checked

5000 South IH-35
Austin, TX 78745

Sales: (512) 686-2568

Service: (512) 916-2622

Today 9:00am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 13, 2017
Quick response , just didn't have time to look at truck....
Is this review helpful? Yes | No

Response from Maxwell Ford:

Hi Rey, thank you for your inquiry.  
Jul 28, 2017
TABird
I was pleased with contact and interaction with sales team and decided to purchase from them. Unfortunately, the purchasing process was very frustrating; i.e., waited an hour to be seen to fill out paperwork to actually buy the vehicle, information was not accurate, they were not prepared, etc. It took all the fun and excitement out of buying a new vehicle. Went home frustrated and tired.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Hello there, thank you for bringing your sales experience to my attention. Sorry to hear the paperwork errors and time delays, I would like to know if there's anything I can do to make up for it.  Can you please call me?

Steve Cargo
New Vehicle Director
512 443 5000
Jul 18, 2017
GuruWBF9
Prompt
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you GuruWBF9! We look forward to your business with us again!
Jul 12, 2017
Dealer contacted me very quickly. After initial contact, it seems email is not a very good way to contact them, they either don't respond or take at least a day. Maybe they are better by phone, but I don't know. I did buy the car from them. They were pretty fair throughout the process, but don't expect the financing guy to be nice to you if you don't buy the extended warranty plan.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for your visit, Patricia! We are glad that we were able to provide you with a good experience purchasing your car. We thank you for being patient with us, and we look forward to having you again!
Jun 15, 2017
Red_77
5
Reached out to see about a test drive, initially I got quick responses, and then the person stopped responding (seems the vehicle I was asking about got sold, though there was another of the same trim level that would've been fine). Another person reached out to ask how things were going and I explained the situation. An apology was made, and I was told I was being assigned to someone else and they'd be reaching out to me shortly. I never saw another e-mail from them. Can't say that instills a lot of faith in me, or interest in having any further dealings.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Ike Haines
General Sales Manager
(512) 916-2613
May 29, 2017
Quick response to inquiries about a used vehicle. John Jones was helpful and professional. He was knowledgeable and made the process comfortable and easy. We were able to negotiate a great price and purchase the car my daughter loved. We will send our friends and neighbors to John in the future. He is friendly, genuine and made our car buying experience effortless.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Hi Angela, thank you for your kind words for John!
May 24, 2017
Need to work on customer experience. Although I was contacted repeatedly, when I arrived to look at the truck, the sales person was completely disinterested and his overall attitude was like he was doing me a favor by showing me a truck.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for your feedback about your sales visit being unpleasant because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Ike Haines
General Sales Manager
(512) 916-2613
jhaines@maxwellford.com
May 12, 2017
Quick response and very professional. I will do business here again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you Canyon for the kind words! We thank you for your business and look forward to your next visit!
May 10, 2017
I went in with a used escape wanting a trade, zach helped and I told him the final price I need to be and I will buy...he came one time no haggling and got me the deal. Very good buying experience, very easy sale, I'm glad I got zach he got me in and out I will go back again if he's there.
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you David for the kind words about Zach! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
May 10, 2017
Best dealer I dealt with.
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you Sam! We look forward to your business with us again!
Apr 19, 2017
Excellent service & attention to detail. Easy to work with their entire organization
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you Jim for the kind words! We thank you for your business and look forward to your next visit
Dec 11, 2016
Poor experience. Wouldn't give us a drive out price on a truck unless we provided personal information and a copy of our insurance card. We felt uncomfortable with this dealership and left.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Hi Andy,

Thank you for bringing this to my attention.  I sincerely apologize that you didn't get the price as requested.  Can you please contact me so I can try to make this right for you?

Steve Cargo
Sales Manager
512-916-2697
Nov 12, 2016
Within minutes salesman contacted me.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

That's great to hear, thank you for your kind words, Annette!
Oct 26, 2016
dpy1
Respond to my email quick.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for the kind words! We look forward to your business with us again!
Sep 29, 2016
They where extremely slow closing the deal. they wasted a lot of time. I sat way to long waiting for just about everything I had to wait till Monday to pick it up, I asked how early I could get the boy said he would be there. I went there Monday morning and the receptionist said Wade had they day off. She said I could just take; it. I did. I felt abandoned.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for bringing this to my attention. I apologize that you were not assisted when  you arrive to pick up your vehicle. I would like an opportunity to fix this and to know more, please contact me at 512-916-2611. I look forward to speaking with you.

Ike Haines
General Sales Manager
Aug 15, 2016
Hands down this was the best car purchasing experience I've had. They were welcoming, honest, and straight forward. They allowed me to take the car to lunch in order for me to take some time to think about the purchase. I couldn't be happier with my new car! And I can't believe the deal I got.
Is this review helpful? Yes | No

Response from Maxwell Ford:

Cindy, that's great to hear!  Thank you so much for reviewing us and for your business!
Aug 10, 2016
Was a terrible experience. Called ahead and gave all the information. Still waited over an hour to get to financing.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for bringing this to my attention. I apologize that your finance experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at 512-916-2698. I look forward to speaking with you.

Ben Poore
Finance Director
Jun 23, 2016
Zach in the Internet department was a pleasure to deal with. Made buying this pickup easy. Got the great deal we were looking for.
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you Stephen for the kind words about Zach! We thank you for your business and look forward to your next visit!
Apr 19, 2016
Horrible they ran my credit without my consent. Called and left a message with the person in charge and have yet to hear from them. So yea I usually don't leave reviews but they pissed me off... If they didn't have the vehicle I wanted why waste my time by lying...
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Maxwell Ford:

Thank you for bringing this to my attention. I would like to speak to you and assist. Please contact me directly at 512-916-2698. I look forward to speaking with you.

Ali Fawz
Finance Director
Apr 10, 2016
Friendly and helpful
Is this review helpful? Yes | No

Response from Maxwell Ford:

Richard, thank you very much!
Mar 11, 2016
DAlexander19623
Contacted me twice. Professional. I did not spend
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you for reviewing us, we appreciate it!
Mar 5, 2016
Very nice
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you Krista for the kind words!
Mar 3, 2016
Did not have a vehicle in my price range. But, overall, it was ok. He didn't seem to want to go out of his way to work with me.
Is this review helpful? Yes | No

Response from Maxwell Ford:

Glenna, I am sorry to hear we couldn't find a vehicle that would work for you. If we can still assist, please contact our Sales Manager directly, his name is Steve Cargo and his number is 512-916-2697.
Feb 29, 2016
Not bad bought one worked with me on payments ok
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you for your business, Ron!
Jan 9, 2016
Mr. Lynch was awesome, worked with us on pricing to get my daughter her first pre owned car
Is this review helpful? Yes | No

Response from Maxwell Ford:

Thank you for your business, James!
Dec 3, 2015
My sales rep. was awesome.
Is this review helpful? Yes | No
Nov 13, 2015
Darrell Bruxvoort
Prompt follow up to my email - excellent sales personnel!
Is this review helpful? Yes | No
Sep 10, 2015
Sales Representive contacted me right away and followed up immediately on all the questions I emailed him.
Is this review helpful? Yes | No
Read 18 old reviews
Jun 26, 2015
Nrmillington
Great transaction! Yes, there was some negotiation, but I had a bottom line and they made it happen. Even gave me 50% more for my trade-in than any else even offered. Went in at 930a, was leaving by 1145a with a new truck. Would definitely recommend these guys.
Is this review helpful? Yes | No
May 8, 2015
Bought car
Is this review helpful? Yes | No
Oct 22, 2014
Great customer service and follow up.
Is this review helpful? Yes | No
Jun 19, 2014
We got our car here!
Is this review helpful? Yes | No
Apr 8, 2014
Contact me promptly.
Is this review helpful? Yes | No
Feb 11, 2014
Dealt with company before and they seem helpful
Is this review helpful? Yes | No
Feb 7, 2014
Pretty helpful...they had a little trouble finding the car. Gave it new tires which made up for how long I waited to get it cleaned up. Love the car and got a pretty good deal.
Is this review helpful? Yes | No
Feb 5, 2014
pushy and over priced.
Is this review helpful? Yes | No
Jul 20, 2013
I got a quick e-mail response and then was left alone to make up my mind if I needed their help
Is this review helpful? Yes | No
Jun 4, 2013
Ran my credit w/o my permission. Bait & switch on car advertised.
Is this review helpful? Yes | No
Apr 20, 2013
Great very helpful dealer drove away with 2013 Ford Flex Thanks!
Is this review helpful? Yes | No
Apr 14, 2013
Bought here, not a bad experience.
Is this review helpful? Yes | No
Feb 8, 2013
The salesperson, Jeff Lynch, was great!
Is this review helpful? Yes | No
Oct 14, 2012
Very helpful. Will use them ad a contact in the future.
Is this review helpful? Yes | No
Sep 14, 2012
Called me as soon as I sent an email, worked with me over the phone and made a deal very promptly.
Is this review helpful? Yes | No
May 15, 2012
They got me into this beautiful car no problem, David Terrel was the best kind of guy very straight forward no nonsense and he helped me get what I wanted. He didn't try and push for the bigger sell he knew what I was there for and helped me out 100%
Is this review helpful? Yes | No
Feb 24, 2012
Some of the sales people were not my favorite when I visited.
Is this review helpful? Yes | No
Feb 7, 2012
Had to go through the regular haggling process followed by them trying to push me to get the post warranty coverage.The whole ordeal lasted 5 hours.
Is this review helpful? Yes | No

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