Maxwell Ford

Internet Approved, Blue Oval Certified, Quality Checked

5000 South IH-35
Austin, TX 78745

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Sales: (512) 686-2568

Service: (512) 916-2622

Today 9:00 AM - 8:00 PM (Open Now)
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https://static.cargurus.com/images/forsale/2019/06/12/14/46/2013_lexus_es_350-pic-7817551645217450513-152x114.jpeg

2013 Lexus ES 350 FWD Used Cars in Austin, TX 78745

Great Deal

Price: $13,988

Mileage: 86,146

Location: Austin, TX 78745

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Nebula Gray Pearl Description: Used 2013 Lexus ES 350 FWD for sale - $13,988, 86,146 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/06/03/23/43/2016_volvo_s60-pic-3670247142808820639-152x114.jpeg

2016 Volvo S60 T5 Premier Used Cars in Austin, TX 78745

Great Deal

Price: $14,988

Mileage: 45,514

Location: Austin, TX 78745

Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Onyx Black Metallic Description: Used 2016 Volvo S60 T5 Premier for sale - $14,988, 45,514 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2019/06/03/23/43/2012_toyota_4runner-pic-4955575496314966161-152x114.jpeg

2012 Toyota 4Runner SR5 4WD Used Cars in Austin, TX 78745

Great Deal

Price: $15,488

Mileage: 145,591

Location: Austin, TX 78745

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Classic Silver Metallic Description: Used 2012 Toyota 4Runner SR5 4WD for sale - $15,488, 145,591 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/05/29/14/47/2015_buick_encore-pic-7483851748499573235-152x114.jpeg

2015 Buick Encore Used Cars in Austin, TX 78745

Great Deal

Price: $9,988

Mileage: 83,753

Location: Austin, TX 78745

Average time on market: 42 days Certified Pre-Owned: No Transmission: Automatic Color: Carbon Black Metallic Description: Used 2015 Buick Encore for sale - $9,988, 83,753 miles with Backup Camera
https://static.cargurus.com/images/forsale/2019/05/30/17/49/2011_ford_f-150-pic-7943357716359015669-152x114.jpeg

2011 Ford F-150 XLT SuperCrew Used Cars in Austin, TX 78745

Great Deal

Price: $10,988

Mileage: 163,732

Location: Austin, TX 78745

Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Color: Race Red Description: Used 2011 Ford F-150 XLT SuperCrew for sale - $10,988, 163,732 miles with Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/04/16/14/45/2017_jaguar_f-type-pic-3234675031053769104-152x114.jpeg

2017 Jaguar F-TYPE R AWD Used Cars in Austin, TX 78745

Good Deal

Price: $61,988

Mileage: 19,614

Location: Austin, TX 78745

Certified Pre-Owned: No Transmission: Automatic Color: Black Berry Description: Used 2017 Jaguar F-TYPE R AWD for sale - $61,988, 19,614 miles with Sunroof/Moonroof, Remote Start
https://static.cargurus.com/images/forsale/2019/06/24/14/48/2013_ford_escape-pic-4721207494086316390-152x114.jpeg

2013 Ford Escape S Used Cars in Austin, TX 78745

Good Deal

Price: $7,788

Mileage: 112,937

Location: Austin, TX 78745

Average time on market: 24 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Metallic Description: Used 2013 Ford Escape S for sale - $7,788, 112,937 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2019/05/31/21/40/2018_ford_f-150-pic-6886614247089477482-152x114.jpeg

2018 Ford F-150 XLT SuperCrew RWD Used Cars in Austin, TX 78745

Good Deal

Price: $25,988

Mileage: 50,547

Location: Austin, TX 78745

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Jeans Metallic Description: Used 2018 Ford F-150 XLT SuperCrew RWD for sale - $25,988, 50,547 miles with Backup Camera, Tow Package
https://static.cargurus.com/images/forsale/2019/06/03/23/43/2016_chevrolet_suburban-pic-3406298853413752918-152x114.jpeg

2016 Chevrolet Suburban 1500 LTZ RWD Used Cars in Austin, TX 78745

Good Deal

Price: $34,488

Mileage: 80,160

Location: Austin, TX 78745

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2016 Chevrolet Suburban 1500 LTZ RWD for sale - $34,488, 80,160 miles with Bluetooth, Backup Camera, Remote Start, Navigation System, Adaptive Cruise Control, Suspension Package
https://static.cargurus.com/images/forsale/2019/05/31/21/40/2015_hyundai_sonata_hybrid-pic-4896950274361875300-152x114.jpeg

2015 Hyundai Sonata Hybrid Limited FWD Used Cars in Austin, TX 78745

Good Deal

Price: $11,488

Mileage: 75,865

Location: Austin, TX 78745

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Starlight Silver Description: Used 2015 Hyundai Sonata Hybrid Limited FWD for sale - $11,488, 75,865 miles with Bluetooth, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2019/05/29/21/29/2015_chevrolet_tahoe-pic-7485711024090964878-152x114.jpeg

2015 Chevrolet Tahoe LT RWD Used Cars in Austin, TX 78745

Good Deal

Price: $27,488

Mileage: 90,188

Location: Austin, TX 78745

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: White Diamond Tricoat Description: Used 2015 Chevrolet Tahoe LT RWD for sale - $27,488, 90,188 miles with Backup Camera, Remote Start, Premium Package, Suspension Package, Luxury Package
https://static.cargurus.com/images/forsale/2019/06/04/18/26/2018_ford_escape-pic-1644181466968903888-152x114.jpeg

2018 Ford Escape SE Used Cars in Austin, TX 78745

Good Deal

Price: $17,788

Mileage: 15,004

Location: Austin, TX 78745

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Ingot Silver Metallic Description: Used 2018 Ford Escape SE for sale - $17,788, 15,004 miles with Backup Camera
https://static.cargurus.com/images/forsale/2019/06/17/18/35/2016_hyundai_santa_fe_sport-pic-274814653510038057-152x114.jpeg

2016 Hyundai Santa Fe Sport 2.4L FWD Used Cars in Austin, TX 78745

Good Deal

Price: $13,988

Mileage: 55,456

Location: Austin, TX 78745

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Sparkling Silver Description: Used 2016 Hyundai Santa Fe Sport 2.4L FWD for sale - $13,988, 55,456 miles
https://static.cargurus.com/images/forsale/2019/06/24/14/48/2013_ford_f-150-pic-5860444601792339358-152x114.jpeg

2013 Ford F-150 XLT SuperCrew Used Cars in Austin, TX 78745

Good Deal

Price: $16,488

Mileage: 95,702

Location: Austin, TX 78745

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Tuxedo Black Metallic Description: Used 2013 Ford F-150 XLT SuperCrew for sale - $16,488, 95,702 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/05/17/18/27/2018_ford_f-150-pic-2518144424571826082-152x114.jpeg

2018 Ford F-150 XL SuperCab 4WD Used Cars in Austin, TX 78745

Good Deal

Price: $26,988

Mileage: 33,157

Location: Austin, TX 78745

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Shadow Black Description: Used 2018 Ford F-150 XL SuperCab 4WD for sale - $26,988, 33,157 miles with Bluetooth, Aluminum Wheels, Off Road Package, Appearance Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 24, 2019
Bought my car from them. Only downside is I came from 6 hours away and asked to basically walk in, sign my name and walk out. Took 3 hours.
Response from current dealership:
Steve,

Sorry about the wait to get into the business office.  We try to get everyone in and out as quick as we can but sometimes we do see a backlog of deals to finalize and contract on busy days.  Hope you are enjoying your new car!
Apr 24, 2019
Adrian Piña
I went to test drive this vehicle and the AC did not blow cold. Sales associate Craig did shoot me fairly straight however he did not get back with me once the vehicle was 'ready'. Zach also reached out to me through what seemed to be an automatic email. I responded with genuine concerns and have not heard back. I will not be using Maxwell Ford for my next purchase.
7 people found this review helpful.
Response from current dealership:
Hello Adrian, I am sorry to hear of our poor communication with you here on Cargurus.  Can you please contact me directly so I can make up for this?  Ike Haines - jhaines@maxwellford.com
Apr 17, 2019
Sales person answered the question I had about truck.
0 people found this review helpful.
Response from current dealership:
Thank you for your inquiry, Carol!
Apr 15, 2019
Jeff K literally kept constant contact until we found the perfect vehicle for my son!!! Would highly recommend Maxwell Ford ! Great customer service
3 people found this review helpful.
Response from current dealership:
Thank you Theresa for your kind words! We thank you for your business and look forward to your next visit!
Apr 7, 2019
They said it was sold so if it’s sold then they need to take it off of the website so someone else won’t look & like it & want it when it’s gone & sold!
0 people found this review helpful.
Response from current dealership:
Lauren,

We are sorry that the vehicle you were interested in was sold and not removed off the website.  Vehicles are removed by our inventory feed and sometimes there is a delay due to customer financing or other issues.  If you see anything else that sparks your interest please reach out to us- our website updates about twice daily.  Perhaps we can find you a similar vehicle?

Ike Haines
General Sales Manager
jhaines@maxwellford.com
Apr 3, 2019
Typical sort of dealer. Wouldn’t come down off the price even a penny. Went with one of the three here in San Antonio, not the color I wanted but $1800 cheaper. Kept telling me to compare the stickers and features, told him they were identical, but that didn’t matter. LOL, and they told me they already had it at wholesale value and couldn’t come down. Hey, if it’s at wholesale value then you should be able to auction that baby off easily...for $2000 more than what they are retailing for 50 miles away.
4 people found this review helpful.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager
jhaines@maxwellford.com
Mar 27, 2019
Agreed on a price and then they sold the car to someone else
1 people found this review helpful.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager
jhaines@maxwellford.com
Mar 2, 2019
GuruC4CPL
They were great aaron helped me there was a check engine light they took care of it before i purchased the vehicle i would recomend them
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Jan 30, 2019
GuruWN3ZT
Great
Response from current dealership:
Thank you for your visit!
Jan 17, 2019
Prompt response
Response from current dealership:
Thank you Lori, we appreciate the kind review!
Jan 17, 2019
DarcyHibbs
Maxwell Ford was very professional. The vehicle was as described & has met my expectations.
Response from current dealership:
Thank you Darcy for your kind words! We thank you for your business and look forward to your next visit!
Jan 15, 2019
Jlemieux30
Unfortunately the salespeople do not have a full understanding of their business. What one person knows to be possible and done frequently (an in-and-out deal), another says it is impossible and treats me like I'm unreasonable. As a result we bought elsewhere.
1 people found this review helpful.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 11, 2019
Quick to respond and make contact via text. Asked if car was in good shape as I lived a long way away I was told yes everything was good. I arrived beautiful looking car in the inside. Took a harder look oil leak they had no idea was leaking. Was sitting on top of the engine plain as day and left a puddle underneath the car. Hatch always said open even with it closed and grill was held on by two plastic tabs other wise it moved freely. Zach was nice answering my questions said he had no clue about issues. Said he would get items fixed if he could and let me know. Just wish he knew there was issues like oil leak ahead of time so I did not make a 4 hr trip there I could have searched else where. Dealerships are always busy but usually when someone comes out asked if you been helped they will go and get the sales person you talked to. Not here nice smiles ask and if it is not them they say he may be over here or there. Finally I just went to help desk to page him.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 4, 2019
GuruDSNB
Very good experience thank u Miguel . You are a Awesome guy. Loving my truck. Will recommend Miguel to many.
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Dec 3, 2018
rlee192
He was full of information and very professional
Response from current dealership:
Great to hear it, thank you!
Nov 29, 2018
GuruXXKLC
Responded right back!
Response from current dealership:
We appreciate your inquiry, thank you!
Nov 26, 2018
GuruX4JZC
The staff was very courteous and professional. I would recommend this dealer for your next car purchase. Negotiations from the financial staff were pretty fair and reasonable.
Response from current dealership:
Thank you for your kind words! We thank you for your business and look forward to your next visit!
Nov 26, 2018
GuruMNCM
They did respond quickly.
Response from current dealership:
Thank you for your kind words! We look forward to your business with us again!
Nov 13, 2018
The sales staff was incredible. Quick response when I called them about the vehicle. Went above and beyond to ensure we were going to be a satisfied customer.
Response from current dealership:
Thank you Colleen for your kind words! We thank you for your business and look forward to your next visit!
Nov 9, 2018
Sales men took my information and ran my credit, then never would get back in contact with me gave me. I got lots of I’ll call you backs and the. never would. A week later I still don’t know if I even got an offer.
Response from current dealership:
Gabriel,

I apologize that nobody has gotten back in touch with you.  Can you please email me your contact information at jhaines@maxwellford.com so I can do some research and get back with you regarding your loan application?

Thanks,

Ike Haines
General Sales Manager
Nov 3, 2018
I appreciated being contacted quickly.
Response from current dealership:
Thank you for your inquiry!  
Oct 27, 2018
Oscar contacted me soon after I reached out, scheduled a time to meet and we ended up purchasing the car that day. Oscar was nice, helpful, easy going, and didn't have that aggressive salesman thing going on that makes me hate going to dealerships to begin with. We highly recommend!!
Response from current dealership:
We are glad to hear that Oscar did a great job for your, Nannette!
Oct 25, 2018
The salesperson you have may or may not text you back or call you. Overall the car buying process was extremely difficult here and took over 5 days just to be denied credit after being promised otherwise if I brought a down payment. I don’t recommend anyone go here unless there is a car on the lot you absolutely have to have.
1 people found this review helpful.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at 512-443-5000. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager

Sep 16, 2018
Donte Brown
Jeff K and all of the other employees I talked to we're beyond helpful and made the whole experience a breeze. No rush, explained things very deeply (sometimes repeatedly), and helped me get exactly what I wanted.
Response from current dealership:
Thank you Donte for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Sep 10, 2018
GuruWFYB5
Poor customer service, hard to get in touch with their staff and always had to initiate a phone call to get a response.
Response from current dealership:
I am sorry to hear that we have let you down and for our lack of communication.  Can you please email me when you have a moment so we can make this right? Greg Kimball - General Manager - gkimball@maxwellford.com
Sep 7, 2018
Krystal was really great! I unfortunately double booked myself the day I was supposed to go see the car, and had to call back and apologize profusely, but got to chat about the car and while it wasn't exactly what I wanted, she was very helpful
Response from current dealership:
Thank you Trina for your kind words about Krystal! We look forward to your next visit!
Aug 28, 2018
They were great, especially Danielle. However and unfortunately the car sold before I was able to get out there due to a business trip.
Response from current dealership:
We are happy to hear that Danielle was a great help! Thank you for your inquiry!
Aug 8, 2018
I know my credit is not very good but when I walked in there they told me they would do anything to get me that truck but then they told me my credit was bad and they wanted me to put $5,000 down I don't understand I work very hard I make good money I gave him three paycheck stubs with the money that I make I don't understand why these companies or turn me down cuz a few things I have on my credit report I should not matter to spend years ago I am very disappointed and dealerships that put words in your mouth that does not happen
1 people found this review helpful.
Response from current dealership:
Brian,

The Finance Director and GSM can’t locate your deal file without more information.  We do not have a deal file for a Brian.  Please keep in mind that we as a dealership do not turn you down- we need to have approvals from a third party bank if you are financing.  Can you reach out to us directly so we can see if there is an opportunity to get you financed?

Dustin Krieger- Finance Director                dkrieger@maxwellford.com
Ike Haines- GSM                                               jhaines@maxwellford.com
Aug 1, 2018
They did not have the car I wanted, but they were very friendly.
1 people found this review helpful.
Response from current dealership:
Thank you for your inquiry, Mike!  
Jul 12, 2018
Naynjoe
Staff were very helpful and nice.
Response from current dealership:
Thank you for your inquiry!
Jul 6, 2018
Excellent service....they work with me on all aspects....love the experience
1 people found this review helpful.
Response from current dealership:
Thank you for being our customer, Adriana!
Jun 27, 2018
Fitboss
Nothing to exceptional. I bought a Chevy at a ford store so they really didn’t know much about it. But I did get a very good deal on a car I have been looking flr for over a year now.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
Jun 19, 2018
They were responsive. Did not buy the vehicle, but they were helpful. I found out as most dealers do now they have dealership add ins. It listed in online price. On the vehicle I looked at it was 899 for tint and nitrogen in tires and some sort of door protection. After calling on other dealers appears to be a common practice.
May 30, 2018
GuruY3VJ2
Dealer responded but car was sold. I was looking for a Corvette and they tried offering me a Camaro
Response from current dealership:
Sorry the Corvette was already sold- it usually takes a couple of days for the inventory feeds to get caught up.  Is there a particular type of Corvette you are looking for so we can notify you if we take one in on trade?

Ike Haines
General Sales Manager
jhaines@maxwellford.com
(512) 916-2613
Apr 17, 2018
GuruYF5ZW
Great buying experience!
1 people found this review helpful.
Response from current dealership:
We are thrilled that you had a great car buying experience! We thank you for your business and look forward to your next visit!
Apr 16, 2018
Pierce830
Best experience I've had with a dealership so far. They were very quick with the process and easy to deal with. Highly recommend Maxwell Ford!
1 people found this review helpful.
Response from current dealership:
Thank you for the kind words! We are thrilled that you had the best experience here with us!
Apr 8, 2018
Bad they show one price and when you got there they change the price and they have bad attitude and bad service
3 people found this review helpful.
Response from current dealership:
I am sorry to hear this happened, Juan.  Can you please contact me so I can try to make up for this?
Ike Haines
Sales Manager
jhaines@maxwellford.com
Mar 31, 2018
Chris Frizzell
nice and friendly. at the end of the day they need to be competitive to sell cars. they are very proud of theirs and tell you nobody else has what they have for less. they are wrong.
2 people found this review helpful.
Response from current dealership:
Hello Chris, thank you for your kind words and your candid feedback.  Sorry to hear we could not earn your business, but if there's anything else I can do to assist you I would be happy to help.

Ike Haines
Sales Manager
jhaines@maxwellford.com
Mar 18, 2018
GuruYLML5
I want to thank Deborah and Danielle at Maxwell Ford for their professional courtesy and eagerness to deal with me in my search for a quality used vehicle. They had some excellent options. However I was fortunate to not have to travel out of town to get the deal I was looking for. Perhaps in the future I will have the opportunity to deal you good folk. Thanks for your time.
Response from current dealership:
We are glad to hear Deborah and Danielle did a good job for you, and we hope to earn your business in the future!
Mar 1, 2018
The experience it self has been a crazy roller coaster unfortunately left a bad taste in my mouth. Going into the store was great getting taken care of with approval then making my payment went quick. I was told that unfortunately a engine light was on and they did not know exactly what it was also still needed to be serviced so because of that they needed time to get it done this was on February 22nd we are now going on March 2 and still waiting on my vehicle I was given a temp till the vehicle was ready. My sales person was amazing till I followed up with the dealership wanting to know where we finally were with the vehicle then to be questioned why I needed the vehicle and should atleast be someway satisfied that I have a temporary vehicle to use. I went through three sales people and two managers just to be told they also had no idea what was wrong or what we are waiting on. Luckily I have been wanting this vehicle for a while for my son n I and I am expecting a note saying what was wrong and what was fixed after will definitely be taking it to someone to check it out making sure it is truly cleared if not I don’t even know how I’m gonna react. :(
2 people found this review helpful.
Response from current dealership:
Ashley,

This is Ike and I am the Pre-Owned Director.  Sorry about the lack of communication on our end.  I would like to speak to you, can you please email me directly @ jhaines@maxwellford.com?

Ike Haines
General Sales Manager
jhaines@maxwellford.com
Feb 24, 2018
GuruH372
Great response time.
0 people found this review helpful.
Response from current dealership:
Thank you for the kind words! We look forward to your next visit!
Feb 20, 2018
DvlDog75
Highly recommend Maxwell Ford & Chris Saunmers! Wanted to sell a car, in pristine condition and made it happen!
Response from current dealership:
Thank you for your kind words for our staff, we appreciate it!
Feb 11, 2018
Jebber
95
I haven't yet pursued a negotiation, but they are courteous and professional.
Response from current dealership:
Thank you Jebber for the kind words! We thank you for your business and look forward to your next visit!
Feb 6, 2018
bsgray
Replied with a form email first, so I called them to get my questions answered and they have called back and texted pictures of everything I asked.
Response from current dealership:
Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Jan 29, 2018
Altaf Ali
Great
0 people found this review helpful.
Response from current dealership:
Thank you Altaf!
Jan 27, 2018
Interacted with mark g. He completed the sale for me. He made sure my car was not a flooded one. Thx, mark.
Response from current dealership:
Thank you for choosing us, we appreciate your business Mary!
Jan 23, 2018
EdwordJr
5
I am hopeful for a Positive Outcome!
Response from current dealership:
Hello Edword,

Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.

Steve Cargo
Sales Manager
scargo@maxwellford.com
Jan 22, 2018
Contacted Sales team about certain vehicle night before. Told them I will leave work early the following day and I have asking price with CU check. Next day they contacted me at 9 AM and said come on down to Austin and drive it. I left work early, drove to Austin on 35, 5 o'clock traffic. 1.5 hours later get there and they start showing me vehicles that are not what I wanted or specified. Wrong engine size, wrong years, Wrong makes even. Then I ask where is the vehicle I came to drive and take home? Then they finally mention they just sold it, even though they sent me location requests and I updated them throughout the day every 2 hours by text. I was told that they are there to sell cars. I guess they don't care about customer service. The Sales Associate I was communicating throughout the day was inept to keep his appointment so I was passed over to another. When my replacement sales associate approached the managers desk to ask what happened the vehicle I came to drive home...manager says, "Well, He should have got here sooner" and they both laughed! Then they turned around and saw that I saw and heard this pathetic service team treating there potential customers this way. Didn't even phase them. Obviously I was and am still upset from this experience. My family and I needed this opportunity for this vehicle at this price point and I made every effort to fill our needs and the 'ole used car sales cliche prevailed.
5 people found this review helpful.
Response from current dealership:
Barry,
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager
Jan 21, 2018
Guru9RHKP
They respond quickly to my email. However, we could not agree on a price.
Response from current dealership:
Hello,

Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better.

Ike Haines
General Sales Manager
(512) 916-2613
Jan 20, 2018
GuruZNBLQ
Dealership response was next day. Very informative.
Response from current dealership:
Thank you for your inquiry!
Jan 2, 2018
TDD1963
Quick and easy sale process -
Response from current dealership:
Thank you for your kind words, we appreciate it!
Dec 28, 2017
GuruZSG74
It was good. Never made it to Austin to see the truck
Response from current dealership:
Thank you for your inquiry, we do appreciate it!
Nov 7, 2017
the truck that i wanted to see was never located and hen I was offered a horrible alternative to the truck listed..
4 people found this review helpful.
Response from current dealership:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2613. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.

Ike Haines
General Sales Manager
Oct 28, 2017
Jeff Wiggins
Car didn't start. Too stacked up to test drive requires another visit. For a better choice at another dealer.
3 people found this review helpful.
Response from current dealership:
Hello Jeff,

I am sorry to hear the vehicle you were interested in had a bad battery.  If there's anything I can do to earn your business, please contact me directly.

Greg Kimball
General Manager
gkimball@maxwellford.com
Oct 4, 2017
Sales Person was great, the truck just did not have a key option we were searching for.
Response from current dealership:
Thank you Misty for the kind words! We thank you for your business and look forward to your next visit!
Oct 4, 2017
Excellent experience after weeks of research for the perfect deal. I strongly recommand.
Response from current dealership:
Thank you Louis for the kind words! We thank you for your business and look forward to your next visit!
Oct 4, 2017
Went in there with the internet price and they honored it. I was in and out with car 2.5 hours.
3 people found this review helpful.
Response from current dealership:
Thank you John for the kind words! We thank you for your business and look forward to your next visit!
Sep 24, 2017
It took multiple calls and internet inquiries over a 3 day period before I was able to talk to a salesman. When I finally did get a response, it seemed that they were always too busy and did not want to work with someone who didn't live locally. While not outright rude, the sales people I did speak to gave snarky responses to my questions. For this reason, I would not buy from this dealership and I cannot and will not recommend them to others.
8 people found this review helpful.
Response from current dealership:
Hello Tony,

Thank you for bringing your concerns to my attention.  I am sorry for the delays and the tone from our staff.  If there's anything I can do to make up for this, please contact me.

Steve Cargo
Sales Manager
scargo@maxwellford.com
Sep 15, 2017
Mr. Castillo was very helpful and very understanding when this car did not live up to my expectations. I appreciated him understanding our needs and not pressuring us to buy something that wouldn't meet our needs. Thank you.
Response from current dealership:
Thank you Connie for the kind words about Mr. Castillo! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Sep 14, 2017
Nice, smooth transaction. Folks here are helpful and "no pressure". I would do business here again.
Response from current dealership:
Thank you for your inquiry, and we sincerely appreciate your business Michael!
Sep 8, 2017
Replied timely. Found another vehicle closer
Response from current dealership:
Thank you for your inquiry, we really appreciate it!
Aug 25, 2017
Once I got there to look at the speed 3 the car had apparently already sold but the didn't call to tell me I drove 2 hours to this dealer ship to look at that car and didn't even know it sold. So it was a wasted trip. The sales man was to busy with other things so my wife and I sat there for a hour or so he showed us one car and didn't offer to let us test drive it in wanted us to sit around to wait on him so we left.
5 people found this review helpful.
Response from current dealership:
I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you.

Ike Haines
(512) 916-2613
Aug 20, 2017
GuruDWX6H
We were contacted immediately by the dealership, and to our amazement we were actually listened to and able to get an excellent deal. Be sure to ask for Kimbo!
Response from current dealership:
Thank you for your inquiry, and your kind words for Kimbo!
Aug 17, 2017
GuruDZX4J
They required me to come there for any negotiation of price. While there they were helpful and I purchased the car. They did not have some of the items needed, so the car was delivered to me by their salesperson and the missing part is being shipped to me.
Response from current dealership:
Thank you for your business, we really appreciate it. Sorry to hear bout the missing part, please contact me if you need any further assistance.

Greg Kimball
General Manager
gkimball@maxwellford.com
Aug 13, 2017
Quick response , just didn't have time to look at truck....
Response from current dealership:
Hi Rey, thank you for your inquiry.  
Jul 28, 2017
TABird
I was pleased with contact and interaction with sales team and decided to purchase from them. Unfortunately, the purchasing process was very frustrating; i.e., waited an hour to be seen to fill out paperwork to actually buy the vehicle, information was not accurate, they were not prepared, etc. It took all the fun and excitement out of buying a new vehicle. Went home frustrated and tired.
4 people found this review helpful.
Response from current dealership:
Hello there, thank you for bringing your sales experience to my attention. Sorry to hear the paperwork errors and time delays, I would like to know if there's anything I can do to make up for it.  Can you please call me?

Steve Cargo
New Vehicle Director
512 443 5000
Jul 18, 2017
GuruWBF9
Prompt
2 people found this review helpful.
Response from current dealership:
Thank you GuruWBF9! We look forward to your business with us again!
Jul 12, 2017
Dealer contacted me very quickly. After initial contact, it seems email is not a very good way to contact them, they either don't respond or take at least a day. Maybe they are better by phone, but I don't know. I did buy the car from them. They were pretty fair throughout the process, but don't expect the financing guy to be nice to you if you don't buy the extended warranty plan.
1 people found this review helpful.
Response from current dealership:
Thank you for your visit, Patricia! We are glad that we were able to provide you with a good experience purchasing your car. We thank you for being patient with us, and we look forward to having you again!
Read 42 old reviews
Jun 15, 2017
Red_77
5
Reached out to see about a test drive, initially I got quick responses, and then the person stopped responding (seems the vehicle I was asking about got sold, though there was another of the same trim level that would've been fine). Another person reached out to ask how things were going and I explained the situation. An apology was made, and I was told I was being assigned to someone else and they'd be reaching out to me shortly. I never saw another e-mail from them. Can't say that instills a lot of faith in me, or interest in having any further dealings.
8 people found this review helpful.
Response from current dealership:
Thank you for your feedback about your sales experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Ike Haines
General Sales Manager
(512) 916-2613
May 29, 2017
Quick response to inquiries about a used vehicle. John Jones was helpful and professional. He was knowledgeable and made the process comfortable and easy. We were able to negotiate a great price and purchase the car my daughter loved. We will send our friends and neighbors to John in the future. He is friendly, genuine and made our car buying experience effortless.
3 people found this review helpful.
Response from current dealership:
Hi Angela, thank you for your kind words for John!
May 24, 2017
Need to work on customer experience. Although I was contacted repeatedly, when I arrived to look at the truck, the sales person was completely disinterested and his overall attitude was like he was doing me a favor by showing me a truck.
6 people found this review helpful.
Response from current dealership:
Thank you for your feedback about your sales visit being unpleasant because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Ike Haines
General Sales Manager
(512) 916-2613
jhaines@maxwellford.com
May 12, 2017
Quick response and very professional. I will do business here again.
1 people found this review helpful.
Response from current dealership:
Thank you Canyon for the kind words! We thank you for your business and look forward to your next visit!
May 10, 2017
I went in with a used escape wanting a trade, zach helped and I told him the final price I need to be and I will buy...he came one time no haggling and got me the deal. Very good buying experience, very easy sale, I'm glad I got zach he got me in and out I will go back again if he's there.
1 people found this review helpful.
Response from current dealership:
Thank you David for the kind words about Zach! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
May 10, 2017
Best dealer I dealt with.
Response from current dealership:
Thank you Sam! We look forward to your business with us again!
Apr 19, 2017
Excellent service & attention to detail. Easy to work with their entire organization
Response from current dealership:
Thank you Jim for the kind words! We thank you for your business and look forward to your next visit
Dec 11, 2016
Poor experience. Wouldn't give us a drive out price on a truck unless we provided personal information and a copy of our insurance card. We felt uncomfortable with this dealership and left.
6 people found this review helpful.
Response from current dealership:
Hi Andy,

Thank you for bringing this to my attention.  I sincerely apologize that you didn't get the price as requested.  Can you please contact me so I can try to make this right for you?

Steve Cargo
Sales Manager
512-916-2697
Nov 12, 2016
Within minutes salesman contacted me.
1 people found this review helpful.
Response from current dealership:
That's great to hear, thank you for your kind words, Annette!
Oct 26, 2016
dpy1
Respond to my email quick.
1 people found this review helpful.
Response from current dealership:
Thank you for the kind words! We look forward to your business with us again!
Sep 29, 2016
They where extremely slow closing the deal. they wasted a lot of time. I sat way to long waiting for just about everything I had to wait till Monday to pick it up, I asked how early I could get the boy said he would be there. I went there Monday morning and the receptionist said Wade had they day off. She said I could just take; it. I did. I felt abandoned.
3 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention. I apologize that you were not assisted when  you arrive to pick up your vehicle. I would like an opportunity to fix this and to know more, please contact me at 512-916-2611. I look forward to speaking with you.

Ike Haines
General Sales Manager
Aug 15, 2016
Hands down this was the best car purchasing experience I've had. They were welcoming, honest, and straight forward. They allowed me to take the car to lunch in order for me to take some time to think about the purchase. I couldn't be happier with my new car! And I can't believe the deal I got.
Response from current dealership:
Cindy, that's great to hear!  Thank you so much for reviewing us and for your business!
Aug 10, 2016
Was a terrible experience. Called ahead and gave all the information. Still waited over an hour to get to financing.
1 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention. I apologize that your finance experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at 512-916-2698. I look forward to speaking with you.

Ben Poore
Finance Director
Jun 23, 2016
Zach in the Internet department was a pleasure to deal with. Made buying this pickup easy. Got the great deal we were looking for.
Response from current dealership:
Thank you Stephen for the kind words about Zach! We thank you for your business and look forward to your next visit!
Apr 19, 2016
Horrible they ran my credit without my consent. Called and left a message with the person in charge and have yet to hear from them. So yea I usually don't leave reviews but they pissed me off... If they didn't have the vehicle I wanted why waste my time by lying...
3 people found this review helpful.
Response from current dealership:
Thank you for bringing this to my attention. I would like to speak to you and assist. Please contact me directly at 512-916-2698. I look forward to speaking with you.

Ali Fawz
Finance Director
Apr 10, 2016
Friendly and helpful
Response from current dealership:
Richard, thank you very much!
Mar 11, 2016
DAlexander19623
Contacted me twice. Professional. I did not spend
Response from current dealership:
Thank you for reviewing us, we appreciate it!
Mar 5, 2016
Very nice
Response from current dealership:
Thank you Krista for the kind words!
Mar 3, 2016
Did not have a vehicle in my price range. But, overall, it was ok. He didn't seem to want to go out of his way to work with me.
Response from current dealership:
Glenna, I am sorry to hear we couldn't find a vehicle that would work for you. If we can still assist, please contact our Sales Manager directly, his name is Steve Cargo and his number is 512-916-2697.
Feb 29, 2016
Not bad bought one worked with me on payments ok
Response from current dealership:
Thank you for your business, Ron!
Jan 9, 2016
Mr. Lynch was awesome, worked with us on pricing to get my daughter her first pre owned car
Response from current dealership:
Thank you for your business, James!
Dec 3, 2015
My sales rep. was awesome.
Nov 13, 2015
Darrell Bruxvoort
Prompt follow up to my email - excellent sales personnel!
Sep 10, 2015
Sales Representive contacted me right away and followed up immediately on all the questions I emailed him.
Jun 26, 2015
Nrmillington
Great transaction! Yes, there was some negotiation, but I had a bottom line and they made it happen. Even gave me 50% more for my trade-in than any else even offered. Went in at 930a, was leaving by 1145a with a new truck. Would definitely recommend these guys.
May 8, 2015
Bought car
Oct 22, 2014
Great customer service and follow up.
Jun 19, 2014
We got our car here!
Apr 8, 2014
Contact me promptly.
Feb 11, 2014
Dealt with company before and they seem helpful
Feb 7, 2014
Pretty helpful...they had a little trouble finding the car. Gave it new tires which made up for how long I waited to get it cleaned up. Love the car and got a pretty good deal.
Feb 5, 2014
pushy and over priced.
Jul 20, 2013
I got a quick e-mail response and then was left alone to make up my mind if I needed their help
Jun 4, 2013
Ran my credit w/o my permission. Bait & switch on car advertised.
1 people found this review helpful.
Apr 20, 2013
Great very helpful dealer drove away with 2013 Ford Flex Thanks!
Apr 14, 2013
Bought here, not a bad experience.
Feb 8, 2013
The salesperson, Jeff Lynch, was great!
Oct 14, 2012
Very helpful. Will use them ad a contact in the future.
Sep 14, 2012
Called me as soon as I sent an email, worked with me over the phone and made a deal very promptly.
May 15, 2012
They got me into this beautiful car no problem, David Terrel was the best kind of guy very straight forward no nonsense and he helped me get what I wanted. He didn't try and push for the bigger sell he knew what I was there for and helped me out 100%
Feb 24, 2012
Some of the sales people were not my favorite when I visited.
Feb 7, 2012
Had to go through the regular haggling process followed by them trying to push me to get the post warranty coverage.The whole ordeal lasted 5 hours.

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