Koons Baltimore Ford

6970 Security Blvd, Baltimore, MD 21244
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Sales: (410) 457-3772

Service: (877) 819-8551

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Dec 23, 2016
They did great on their communication and customer service. I was an out of state customer and they made many accommodations for me. I ultimately bought a car elsewhere but, the service they provided will keep them on my car map in case I'm in the market again.
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Dec 8, 2016
We loved the attention we received in this car buying experience. My husband ended up purchasing the car of his dreams. Overall, I would highly recommend this dealership and the excellent staff for anyone considering a Ford vehicle. Outstanding service and selection!
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Nov 23, 2016
They were to far away from my location, but prompt in contacting me.
0 of 1 people found this review helpful.
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Nov 18, 2016
Even though I was not able to get a good deal, they provided excellent service and worked very hard to try to get me a deal. Responded to email promptly and was on time for appointments! Salesman Derek and manager Abdul were great!
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Nov 16, 2016
Timely....Never went to see the vehicle, but sales person and General Sales manager on top of things.
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Nov 12, 2016
Ji was fantastic! He didn't pressure us & he was patient with the many questions that we had. Harry finalized our paperwork with a cheery disposition. We decided on a vehicle that fit our family to a tee! We were satisfied.
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Oct 29, 2016
Good as well, pricing seemed most aggressive but don't have a vehicle I want right now.
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Oct 25, 2016
good experience good service
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Oct 20, 2016
I had a very good experience dealing with the staff at Koons, being as though I contacted them, Kathleen was our sales women by default., she was very good to deal with, she returned my calls in a timely manner. Abdul the used car salesman did an awesome job working with me to seal the deal. Harry in the finance dept was also very good at his job and was out to match the interest rate from our credit union. Overall I was very satisfied and would recommend this dealship.
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Sep 22, 2016
WOW! The Best experience buying a car!
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Sep 7, 2016
Never responded to my question. But continued to spam me
1 of 1 people found this review helpful.
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Sep 6, 2016
Elisa_Lynne
Efficient.
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Sep 5, 2016
Tim Robertson was awesome. Great experience. No hassle. Walk away happy
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Aug 18, 2016
Bought somewhere else but they were willing to deal.I lke that.
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Jul 11, 2016
I just purchased a f250 and had a good experience there
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Jun 3, 2016
Pleasant call.
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May 31, 2016
Very pleasant experience the salesman was very caring and cordial, same with the business manager.
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May 2, 2016
The salesman was very professional, but I'am looking for a diesel 250.
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Apr 18, 2016
Great people! Dennis and his son Chris worked with me and gave me an awesome deal with no hidden charges. I will definitely come back again.
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Apr 11, 2016
Responded.
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Apr 5, 2016
great people no pressure thanks for everything
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Mar 29, 2016
Real professional, no pressure sales. Outstanding experience.
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Mar 17, 2016
The salesman was very helpful and also this place was overall the beat price. But we just went a different way, different color. But they were definitely top2. Thanks.
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Mar 9, 2016
very nice
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Mar 8, 2016
Very polite and very prompt on responses. Unfortunately they will not deal on the prices, I needed to be $500 less and they would not budge. They had $800 of fees they could have gotten that $500 out of. I'm not a big fan of the "Saturn Experience" prices on cars should be negotiable. Other than that they are okay.
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Feb 24, 2016
Was fast to respond and was willing to help me with the price I was trying to reach.
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Jan 27, 2016
Very good
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Jan 11, 2016
Bought my truck at Koons Ford. Fred McGuire was exceptional with his service and responsiveness. I would recommend them for sure!
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Jan 4, 2016
We bought this 2015 Mustang via a man named Melvin Bagby. It was a remarkably smooth and painless exercise, and Mike and everyone we interacted with at the Koons of Baltimore dealership was kind and helful. Thank you to them all.
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Jan 3, 2016
Love the car. They worked with me to get me in the car and out of my other car that I was upside down in. And I am very happy with the results
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Nov 18, 2015
Grat
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Nov 16, 2015
I received a prompt response from Mark to my inquiry letting me know someone would call me -- and Fred called and then sent me information on the car I was inquiring about. I corresponded with both Mark and Fred. My questions were answered promptly and correctly. There were no surprises when we went in and purchased the car. Definitely will be back.
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Response from Koons Baltimore Ford:

Thanks Brenda! Congrats on the new car!
Nov 6, 2015
Very good experience; The dealership was fast, no games, I couldn't ask for better.
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Response from Koons Baltimore Ford:

Thanks for the review, Douglas!
Nov 2, 2015
Exceptional!!! Best car/truck buying experience I've ever had...HANDS DOWN!
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Response from Koons Baltimore Ford:

Thanks for the review, Craig!
Oct 28, 2015
very responsive and helpful. Did not purchase car because local dealer was motivated by the competition Koons provided and the fact that car would need to have been shipped to Maine. If in state dealer had not closed price to within $750. Would have bought from Koons.
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Response from Koons Baltimore Ford:

Thanks for leaving us a review, Kenneth!
Oct 4, 2015
Not really a fan. Online request and all I got was a short criptic response. Don't really think they wanted my business.
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Response from Koons Baltimore Ford:

Chris, Sorry to hear no one got back to you. Feel free to reach out directly at comments@koons.com if there is anything else we can help you with.
Oct 3, 2015
Great
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Jul 16, 2015
When on my way to purchase car they sold it to someone who walked in before I got there. This is after negotiations and them knowing I was coming 2 hours away to buy the car.
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Response from Koons Baltimore Ford:

Sorry about your negative experience with Koons. I do thank you for bringing this to our attention so we can address the situation internally. If you ever need anything else please do not hesitate to reach out directly. Thank you.
Jul 12, 2015
Perfect
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Response from Koons Baltimore Ford:

Thanks for leaving us a review!
Jun 10, 2015
Contacted
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Response from Koons Baltimore Ford:

:-)
Jun 7, 2015
dmagri89
5
Dealer could not provide accurate price breakdown for their "Out The Door" price. This tells me it was laden with fees they were embarrassed to disclose.
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Response from Koons Baltimore Ford:

Sorry you felt this way. If you could come to the dealership and talk to one of the team they will work out the cost and charges to the penny for you. Feel free to swing by at your earliest convenience. Hope to see you soon.
May 30, 2015
The sales person was not friendly at all, will never shop there again
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Response from Koons Baltimore Ford:

Sorry that you had such a negative experience -  with our team at Koons Baltimore Ford. If you can send your info to comments@koons.com, we will do our best to make your buying as painless and carefree as possible.
May 30, 2015
Dealer responded in a timely fashion, and was able to provide me with other vehicals that were available in my price range.
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Response from Koons Baltimore Ford:

That is great new we are happy to help any way we can!
Apr 26, 2015
Best cat buying experience we have had. From sales to Finance - it was great.
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Mar 28, 2015
Response to my online inquiry indicated a lack of motivation for a sale. The response was limited and did not prompt a desire to further explore this dealership for the vehicle I was looking for.
1 of 1 people found this review helpful.
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Feb 25, 2015
Prompt, willing to go out of the way. Excellent experience
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Old Dealer Reviews

Dec 22, 2014
Terrific Experience! Dealer responded immediately to my email and referred me (by email) to my salesman, Brian. Placed a call in to the dealership and left a voicemail to Brian. He responded immediately and 30 minutes later had the car ready and waiting for a test drive as I pulled up to the dealership. We agreed on a price and I drove the car off the lot in less than 2 hours after I had arrived. They offered good financing although I passed them up on the offer and paid cash.
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Nov 30, 2014
Dealer called me in and then said car was sold to an employee.
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Nov 19, 2014
Ok showed "MILD" interest in my pertaining a vehicle!!
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Aug 7, 2014
I give this dealership 1 star. They are unprofessional and clueless about their inventory. I called the sales rep, before leaving out of the door to test drive the vehicle and he told me that the truck was still available. I drove all the way across town, only for another salesman to tell me, that he sold the vehicle the day before. I would not buy anything from them Ever.
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Jun 16, 2014
Finance guy ordered me plates at an extra cost of $ 142.00 plus(against our verbal agreement that I would transfer my old ones for only $10.00). Also misrepresented cost and scope of ext. service plan. Added a 200.00 non-required fee and others for "processing". Buyers Beware and steer clear of Koon's Ford Baltimore!!
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Jun 10, 2014
Very Nice People and did everything they could to get me into the car at the price I wanted! :)
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Apr 23, 2014
Not great customer service, you could tell it was the end of the month, they needed my sale and weren't shy about trying to push me.
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Apr 9, 2014
Very good response
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Jul 15, 2013
excellant follow up ,will do business when i am ready
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Jun 5, 2013
kept in contact with me and still is
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Apr 26, 2013
Dealer responded with more details as requested.
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Mar 4, 2013
Excellent
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Feb 15, 2013
Luftmeer
truck was sold...responsive
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Jan 30, 2013
Very understanding and helpful very satisfying experience
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Nov 19, 2012
Good staff, I just looked quickly at one car. Salesman was nice.
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Sep 29, 2012
Amahad was a great, he answered all my questions.
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