Toyota dealerships near me (Palatine, IL)

Quick response, friendly and professional

Nice people and profitional

I purchased a car from AutoNation in Libertyville IL. Dimitri was quick with his responses and easy to work with. I was extremely pleased with how easy it was to purchase with them when I live out of state. I will consider going back when I am looking to purchase another car.

Auto was sold while I was on my way to see it Communication was excellent

Excellent Service

I received a phone call from this dealership about RAV4 Limited 2023. She stated they got one just arrived (gas model) and a hybrid (bout 2 weeks out) that I can placed a deposit. We agreed on the price, I asked if they are doing MSRP for both vehicles and she said yes. She sent over 2 invoices and we made an appointment that same day. I arrived at the dealership and specifically asked for her. They said she don’t work here, she only does internet sales. I had to sit down with another sales person and had to explain why I am here and what I’m here to see. Already wasted my time because everything was said over the phone and I was not aware I’ll be speaking to somebody else. After all that explanation, now they said the vehicle I am here to see (the gas model) is not ready. They said 1-2 hours. What am I suppose to do for 1-2 hours. They offered to show me a used RAV4 lol. The sales manager finally said, if I want the hybrid I have to pay $4995 on top of msrp. Pauly Toyota suck.

Did coordinate a VIP test drive at this dealership on a Saturday. I don't think there was anything VIP about it. I waited in line after one guy who had been waiting for quite some time. Once I made it to the front desk, the receptionist tried to simply flag down anyone who was available to help me. He did not know me or what car I was there to test drive. He said Saturdays are super busy. I did not buy the car that day because I had a trade in. I had already submitted a trade in form but again the guy had no idea. So after going home I had some back and forth from about 3 or 4 different people. I was even contacted by the Customer Care Director (Subul) asking me if I got a follow up call from the salesperson I visited with. I said no and he said he would reassign it to someone if he didn't follow up. He did not follow up and I never got reassigned to anyone. I followed up again and they said "the car is not available per mgt team". Nothing special about this dealer.