Is there one on both sides and on the inside of the hatch when you open it? They are rubber bump stops and you twist them in and out so the hatch sits nice and tight when closed. Sounds like you need a new one.
No, it's only one, and it's in the center of the door, the car is brand new. Is there a way to post a picture?
Sure, click on "Add photo" at the bottom of the message box if your on a PC.
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