Hyundai recall I have a 2014 Hyundai sonata I’m so frustrated

Asked by SoSammy88 Feb 28, 2021 at 10:15 PM about the 2014 Hyundai Sonata GLS FWD

Question type: Maintenance & Repair

My car will not go past 30 miles or pass the 2
RPM it’s been at the Hyundai dealership since
December 20 2020 I have 126 k mileage in it
And I know that it’s covered under the
warranty and basically they’re waiting for a
new engine but they been giving me the same
story that they’re just waiting since December
20 . It doesn’t sound right But then again I
don’t know much about the auto repair
business. My car falls  under the recall 162
where Sounds like a constant knocking.Issues
with the connecting rods and bearings. my car
unable to go uphill.And when the service
engine light comes on after scanning the code
it says camshaft needs replacement but I was
told at the dealership that is wrong and that
my whole entire engine is needing
replacement . And no loaner car offered .I’ve
been without a car since December 20th.  The
service manager keeps telling me the same
thing this is waiting in process.they keep
telling me that they’re waiting for approval for
the new engine I don’t know anybody’s gone
through this process or this problem and I’m
hoping someone can help me Give me some
good advice what I should do or who I should
contact. It sucks sometimes being a girl not
having any help with Auto Repairs and
issues.I’ve never had to take my car in to
recall so I don’t know is this normal?
Is this typical protocol for For this long of a
wait for when major repair is required?Where
are the engine needs to get replaced I just I’m
trying to figure out what is the possible hidden
agenda .I haven’t even been quoted an out-
of-pocket repair amount to fix my car . which
is shocking and just adds to the frustration of  
this extremely long wait . I’m hoping someone
has some suggestions .. insight,hope ,
anything .who can I even get a hold of to help
me with this if I can’t Get help at the
dealership

2 Answers

39,220

Contact Hyundai USA for help and tell them of your situation. Maybe you will get some more information and or resolution. 18006335151

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