the heat in my 2002 ford explorer stopped working and even when the heat is in the off position, if i turn the dial to hot, it just makes a thumping noise without the heat even being on. please help

Asked by Jan 28, 2015 at 01:50 PM about the 2002 Ford Explorer XLT

Question type: Maintenance & Repair

when the heat is off, if I turn the dial to hot, without even turning the heat on, it makes a loud thumping noise. when I turn it to cold it stops. Also, the heat doesn't get hot at all. my transmission is failing, could this be the problem

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17,930

Actuator motor out or blend door jammed or broken. Dash has to come out.

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