Seller Reviews
4.6
★★★★★2,845 Reviews
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Douglas
Verified Seller
3.0 star rating
07/18/22
Car exchange
Review by Douglas on 18 Jul 2022 review stating Car exchange
Too many people communicating and lack of direction.
On Ford
Comments by Store Owner on Review by Douglas on 18 Jul 2022
Store Owner
07/21/22
We thank you so much for taking the time to write this review. Our team takes these reviews very seriously as we aim to make the process as safe and easy as possible for our sellers. We do apologize for any issues that arose during this selling process. Thank you for your business!
Samuel
Verified Seller
3.0 star rating
07/17/22
Transport vendor was flaky.
Review by Samuel on 17 Jul 2022 review stating Transport vendor was flaky.
Transport vendor was flaky.
On Ford
Comments by Store Owner on Review by Samuel on 17 Jul 2022
Store Owner
07/21/22
Thank you for taking the time to write this review. Our team takes these reviews very seriously. We apologize for any inconveniences you came across. Thank you for your business!
STEVE
Verified Seller
3.0 star rating
07/17/22
car guru review
Review by STEVE on 17 Jul 2022 review stating car guru review
the process itself was ok, only problem was their payment processor Plaid is not set up for people who don't text, so I received a check.
On Ford
Comments by Store Owner on Review by STEVE on 17 Jul 2022
Store Owner
07/21/22
Thank you for taking the time to review. We appreciate the feedback and use these to help out with future business opportunities.
Steven j.
Verified Seller
3.0 star rating
07/07/22
Settled for quick check and
Review by Steven j. on 7 Jul 2022 review stating Settled for quick check and
Settled for quick check and found out the car was good for at least two grand more than sold for…. Your company has the pic’s
On Mercedes-Benz
Comments by Store Owner on Review by Steven j. on 7 Jul 2022
Store Owner
07/08/22
Thank you for your business and feedback on this review. Our team takes these reviews as great information to improve in all areas of this process.
Hari
Verified Seller
3.0 star rating
07/06/22
Mostly easy
Review by Hari on 6 Jul 2022 review stating Mostly easy
The process was quite smooth except that I did a video inspection of the car before the pickup date because it was supposed to eliminate the need for an inspection during the pickup. However, the person picking up the car had no idea what a video inspection was, and the process took an hour despite the time I’d spent the day before. Need some better training/communication. All other aspects, paperwork, and payment were excellent.
On Tesla
Comments by Store Owner on Review by Hari on 6 Jul 2022
Store Owner
07/08/22
Thank you for providing this feedback for us. We appreciate your business immensely and aim to make sure the process is as smooth and safe as possible for our users.
David
Verified Seller
3.0 star rating
07/05/22
Questionable
Review by David on 5 Jul 2022 review stating Questionable
Guys that picked up my car had no ID and hat on backwards. Just didn’t feel comfortable about them talking my car. It turned out okay the rest was easy and smooth. Would use again but my first time doing this was a little unsettling!
On Jeep
Comments by Store Owner on Review by David on 5 Jul 2022
Store Owner
07/08/22
Thank you for providing valuable feedback, and thank you for your business. Our team takes these reviews very seriously and aim to make sure that the entire process is smooth, safe and easy for our consumers.
George
Verified Seller
3.0 star rating
07/01/22
Car guru experience
Review by George on 1 Jul 2022 review stating Car guru experience
Overall my experience was ok. The paperwork was sent late. I received the package after the initial scheduled pickup date, so we had to reschedule it. On the 2nd schedule, the driver couldn’t get a Ride to come to my house. On the 3rd schedule, she finall6 came and drove the car back.. the payment was on time.
On Honda
Comments by Store Owner on Review by George on 1 Jul 2022
Store Owner
07/08/22
Hi there, thank you for your review our team takes these very seriously. We aim to have these pick ups happen as smooth as possible. We do apologize for any inconveniences that may have occurred. Thank you again and We appreciate your business!
juan
Verified Seller
3.0 star rating
07/01/22
Comments by Store Owner on Review by juan on 1 Jul 2022
Store Owner
07/21/22
thank you for your business!
Oliver
Verified Seller
3.0 star rating
06/30/22
Car Seller
Review by Oliver on 30 Jun 2022 review stating Car Seller
Car buying service was pretty straight forward
On Lincoln
Comments by Store Owner on Review by Oliver on 30 Jun 2022
Store Owner
07/21/22
Thank you for your business!
Elenche
Verified Seller
3.0 star rating
06/28/22
Unpaid to bank
Review by Elenche on 28 Jun 2022 review stating Unpaid to bank
It takes entirely too long to pay off loan at the bank. My truck was picked up on May 22nd and it’s for sale on a lot and it is almost the 1st and the bank still hasn’t received the payoff. I received my payment the next day .
On GMC
Comments by Store Owner on Review by Elenche on 28 Jun 2022
Store Owner
07/21/22
Thank you for your feedback. Our team works to promptly issue payment to both the sellers and lienholders and we're sorry to hear that there was a bit of a delay after your June 22 intake.
According to our records your lienholder received payment within the acceptable window and your transaction has been completed.
If our team can offer further assistance please contact us at offersupport@cargurus.com
According to our records your lienholder received payment within the acceptable window and your transaction has been completed.
If our team can offer further assistance please contact us at offersupport@cargurus.com