Volkswagen of Crystal Lake

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5213 Northwest Hwy
Crystal Lake, IL 60014

Sales: (815) 455-9600

Service: (815) 201-0740

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 25, 2017
Very nice people.
0 of 1 people found this review helpful.
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Jun 16, 2017
Laurie. their internet rep emailed that the vehicle was sold. Very polite and took time to try matching my interest, but I prefer Expeditions and Navigators, neither if which they had.
1 of 1 people found this review helpful.
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Jun 14, 2017
Great!!
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May 23, 2017
They were friendly and applied no pressure.
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May 1, 2017
Great experience, but car wasn't right for me.
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Mar 16, 2017
A+++ all the way Best experience with a dealer in my lifetime!
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Mar 5, 2017
Cabanks_81
Everyone was very professional and polite. The entire process was an enjoyable experience.
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Jan 11, 2017
Yes. Nice people.
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Dec 23, 2016
Very timely and courteous
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Dec 3, 2016
The atmosphere of this dealership is relaxed and calm. They were very helpful from the on-line portion to the in store experience.
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Oct 20, 2016
Dealer called back right away to discuss options and terms! However, due to the distance and cost of this vehicle, I chose another route.
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Oct 20, 2016
I was contacted promptly after my inquiry by Heather,a very nice young lady that handles the internet responses. She was able to answer many of my questions and then put me in touch with a very nice and professional salesman, Bruce. We traveled about 250 miles to see the vehicle and arrived on a Sunday (they are closed). However Bruce offered and met us at the dealership so we were able to check out the car even though they were closed! We ended up not purchasing the car. I learned we needed to ask more specific question before we make the next trip. However our experience with this dealership and their people was excellent!
1 of 1 people found this review helpful.
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Dec 16, 2015
19_63s
5
I didn't bought the car but they were so helpfull ,,,
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Dec 4, 2015
Awesome experience very helpful staff
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Read 10 old reviews
Oct 3, 2015
Prompt, courteous and frank responses. I like these folks
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Sep 1, 2015
Best car buying experience I've ever had
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Jul 30, 2015
Great dealership awesome experience
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Feb 25, 2015
Bad internet sales representatives. They didn't keep their appointment and didn't do as they said. Did not tell me what was wrong with the vehicle
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Sep 14, 2014
Always try to over sell . Have not had a good experience with service. In multiple times and still didn't fix what was wrong,ended up taking to a different dealership.
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Apr 7, 2014
Great
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Mar 22, 2014
Phoenix was great 5 stars for him and everyone else at this dealership.
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Aug 15, 2013
They didnt have the car they were advertising.
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Jun 25, 2013
stress free no pressure
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Mar 19, 2013
Purchased a vehicle
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