Bill Jacobs Volkswagen

2211 Aurora Ave
Naperville, IL 60540

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Sales: (331) 204-0180

Service: (630) 848-6600

Today 9:00 AM - 9:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/10/16/02/28/2017_bmw_3_series-pic-3851067516208538395-152x114.jpeg

2017 BMW 3 Series 340i xDrive Sedan AWD Used Cars in Naperville, IL 60540

Great Deal
$3,406 BELOW
CarGurus IMV of $36,156

Price: $32,750

Mileage: 12,552

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: White Description: Used 2017 BMW 3 Series 340i xDrive Sedan AWD for sale - $32,750, 12,552 miles with Sport Package, Bluetooth, Backup Camera, Sunroof/Moonroof, M Sport Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/04/14/05/2017_toyota_highlander-pic-2475855697825700899-152x114.jpeg

2017 Toyota Highlander XLE AWD Used Cars in Naperville, IL 60540

Great Deal
$2,003 BELOW
CarGurus IMV of $32,003

Price: $30,000

Mileage: 22,468

Location: Naperville, IL 60540

Average time on market: 29 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Brown Description: Used 2017 Toyota Highlander XLE AWD for sale - $30,000, 22,468 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2019/09/10/11/42/2016_chevrolet_traverse-pic-3094186112104941613-152x114.jpeg

2016 Chevrolet Traverse 1LT AWD Used Cars in Naperville, IL 60540

Good Deal
$1,984 BELOW
CarGurus IMV of $22,301

Price: $20,317

Mileage: 41,530

Location: Naperville, IL 60540

Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mosaic Black Metallic Description: Used 2016 Chevrolet Traverse 1LT AWD for sale - $20,317, 41,530 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/09/00/51/2016_volkswagen_jetta-pic-7609290141215766861-152x114.jpeg

2016 Volkswagen Jetta 1.4T SE FWD Used Cars in Naperville, IL 60540

Good Deal
$1,295 BELOW
CarGurus IMV of $13,490

Price: $12,195

Mileage: 30,807

Location: Naperville, IL 60540

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silk Description: Used 2016 Volkswagen Jetta 1.4T SE FWD for sale - $12,195, 30,807 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/25/06/19/2018_jeep_compass-pic-8233585465418003412-152x114.jpeg

2018 Jeep Compass Limited 4WD Used Cars in Naperville, IL 60540

Good Deal
$1,385 BELOW
CarGurus IMV of $24,908

Price: $23,523

Mileage: 6,517

Location: Naperville, IL 60540

Average time on market: 32 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Rhino Clearcoat Description: Used 2018 Jeep Compass Limited 4WD for sale - $23,523, 6,517 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/01/24/11/05/2015_jeep_wrangler_unlimited-pic-2930038721287420737-152x114.jpeg

2014 Jeep Wrangler Unlimited Sport 4WD Used Cars in Naperville, IL 60540

Good Deal
$2,015 BELOW
CarGurus IMV of $25,515

Price: $23,500

Mileage: 58,874

Location: Naperville, IL 60540

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Grey Description: Used 2014 Jeep Wrangler Unlimited Sport 4WD for sale - $23,500, 58,874 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2019/10/15/20/53/2017_volkswagen_beetle-pic-100124799775255557-152x114.jpeg

2017 Volkswagen Beetle Classic Convertible Used Cars in Naperville, IL 60540

Good Deal
$1,249 BELOW
CarGurus IMV of $20,224

Price: $18,975

Mileage: 16,213

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2017 Volkswagen Beetle Classic Convertible for sale - $18,975, 16,213 miles with Navigation System, Backup Camera
https://static.cargurus.com/images/forsale/2019/10/09/00/51/2018_bmw_6_series-pic-7202806555233327174-152x114.jpeg

2018 BMW 6 Series 650i xDrive Gran Coupe AWD Used Cars in Naperville, IL 60540

Good Deal
$9,957 BELOW
CarGurus IMV of $70,657

Price: $60,700

Mileage: 12,842

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2018 BMW 6 Series 650i xDrive Gran Coupe AWD for sale - $60,700, 12,842 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/10/01/17/08/2017_subaru_impreza-pic-592200481090168333-152x114.jpeg

2018 Subaru Impreza 2.0i Premium Hatchback AWD Used Cars in Naperville, IL 60540

Good Deal
$993 BELOW
CarGurus IMV of $18,454

Price: $17,461

Mileage: 27,051

Location: Naperville, IL 60540

Average time on market: 34 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Gray Metallic Description: Used 2018 Subaru Impreza 2.0i Premium Hatchback AWD for sale - $17,461, 27,051 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/05/16/18/2017_honda_civic_hatchback-pic-6734483310347516335-152x114.jpeg

2017 Honda Civic Hatchback LX Used Cars in Naperville, IL 60540

Good Deal
$947 BELOW
CarGurus IMV of $17,935

Price: $16,988

Mileage: 13,150

Location: Naperville, IL 60540

Average time on market: 26 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Black Description: Used 2017 Honda Civic Hatchback LX for sale - $16,988, 13,150 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/19/08/56/2016_volkswagen_jetta-pic-6383150947445901347-152x114.jpeg

2016 Volkswagen Jetta 1.8T SEL FWD Used Cars in Naperville, IL 60540

Good Deal
$975 BELOW
CarGurus IMV of $14,372

Price: $13,397

Mileage: 41,386

Location: Naperville, IL 60540

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silk Blue Metallic Description: Used 2016 Volkswagen Jetta 1.8T SEL FWD for sale - $13,397, 41,386 miles with Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/05/16/18/2013_ford_explorer-pic-2962601089383884441-152x114.jpeg

2013 Ford Explorer Limited 4WD Used Cars in Naperville, IL 60540

Good Deal
$1,338 BELOW
CarGurus IMV of $17,326

Price: $15,988

Mileage: 88,105

Location: Naperville, IL 60540

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Description: Used 2013 Ford Explorer Limited 4WD for sale - $15,988, 88,105 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2014/08/23/07/53/2014_volkswagen_cc-pic-5170853274212557646-152x114.jpeg

2015 Volkswagen CC 2.0T R-Line FWD Used Cars in Naperville, IL 60540

Good Deal
$980 BELOW
CarGurus IMV of $13,968

Price: $12,988

Mileage: 54,412

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 6-Speed Dual Clutch Color: Blue Description: Used 2015 Volkswagen CC 2.0T R-Line FWD for sale - $12,988, 54,412 miles with Navigation System, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/08/22/16/26/2018_volkswagen_atlas-pic-2642310901206829363-152x114.jpeg

2019 Volkswagen Atlas SE FWD with Technology Used Cars in Naperville, IL 60540

Good Deal
$1,347 BELOW
CarGurus IMV of $32,478

Price: $31,131

Mileage: 7,651

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Deep Black Description: Used 2019 Volkswagen Atlas SE FWD with Technology for sale - $31,131, 7,651 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/16/16/44/2014_chevrolet_suburban-pic-4199781004286423853-152x114.jpeg

2014 Chevrolet Suburban 1500 LT 4WD Used Cars in Naperville, IL 60540

Good Deal
$1,440 BELOW
CarGurus IMV of $24,698

Price: $23,258

Mileage: 77,922

Location: Naperville, IL 60540

Average time on market: 18 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Mocha Steel Metallic Description: Used 2014 Chevrolet Suburban 1500 LT 4WD for sale - $23,258, 77,922 miles with Bluetooth, Backup Camera, Aluminum Wheels, Premium Smooth Ride Suspension Package, Suspension Package
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 4, 2019
Prompt response and to the point
Response from current dealership:
Vinay, we are glad we could help!
Sep 7, 2019
GuruHJDZB
Great And Very Friendly Customer Service. I Wasnt Able To Get The Truck Due To How Much I Owe On My Car But They Really Tried Helping Me Even When I Tried To Leave. Wish Things Could Have Worked Out But Still Really Appreciate Everything The Tried To Do For Me.
1 people found this review helpful.
Response from current dealership:
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs Volkswagen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 12, 2019
Experience was fine. The game is frustrating with the sales guy having to check this and that with his supervisor etc.... which all dealers do. But the guys were nice and friendly.
Response from current dealership:
Hi Sandra, thank you so much for your positive comments about Bill Jacobs Volkswagen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 6, 2019
DnJuan23
Outstanding Customer Service
1 people found this review helpful.
Response from current dealership:
Hi, your satisfaction is our top priority. Thank you and we hope to be of service to you again!
Jul 26, 2019
No one ever contacted me regarding it from the dealer. However, I received an email stating it was sold! 6 days later is when the dealer contacted me regarding the car I was interested in and I had to let him know I found out it was sold. He was nice and polite so that softened the blow of not getting the car I wanted.
Jun 30, 2019
Josephhouston00
Was supposed to come see the car I drove a hour an 30 min to see it and I get there for them to tell me that Pete closed the deal when we had a set time
1 people found this review helpful.
Jun 13, 2019
My experience was absolutely awful. The staff was rude and dismissive, and one of the mechanics damaged my car and tried to send it back to me without admitting to what happened and a part was epoxied on. I will never go here again.
Jun 11, 2019
Staff called me several times, to follow up..
Response from current dealership:
Hello John, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Jun 5, 2019
DJMoro
Excellent call back.
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Jun 2, 2019
Pgj1963
Friendly prompt service. Felt no pressure.
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs Volkswagen. Thank you so much again for your feedback! We hope you have a great day!
Jun 1, 2019
Hdog3
Contacted me quickly and was not overbearing ....
Response from current dealership:
We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
May 24, 2019
The car I wanted to test drive sold and they did tell me before I went out there. A few days later I received an email stating that they had another vehicle of the same make, model and color. When I called to make an appt they were all confused and told me that they didn't have another vehicle like that.
May 23, 2019
Ethan9086
They would not budge on price. Which is fine. Told the salesman I wasn’t interested in doing business with them then. Still receiving multiple texts and phone calls everyday.
1 people found this review helpful.
May 10, 2019
GuruK8LX
good
Response from current dealership:
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Apr 29, 2019
Excellent and I pulled a brand new car. Nice deal they have
Response from current dealership:
Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Apr 13, 2019
Very helpful sales staff. Gleb was our salesperson and the paper work was done very fast.
Response from current dealership:
Robert, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Apr 2, 2019
MzTam306
Was very nice and honest about vehicle i was interested in ...ao I'm currently working with them to find my daughter a vehicle
1 people found this review helpful.
Response from current dealership:
We are so happy to read such a great review about Bill Jacobs Volkswagen! If you have any further questions, please give us a call. We're always happy to help!
Mar 19, 2019
Nice
0 people found this review helpful.
Response from current dealership:
Steffen, thank you so much for the positive review! We hope to be of service to you again in the future.
Best wishes,
Bill Jacobs Volkswagen
Mar 11, 2019
Barbi909
Bought the car! Great staff of people from sales consultant (PJ), Internet (Brenda) to Finance (Matt). Highly recommended!!
1 people found this review helpful.
Response from current dealership:
Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Mar 11, 2019
Mike_Granse
They were prompt in responding to my email inquiry.
Response from current dealership:
Mike, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 9, 2019
The best new car buying experience I ve ever had. My salesperson Josh Stroll was professional and up front. I got an unbelievable deal, by far the best I have seen. I had done my homework yes it was a longer drive from Chicago but it was well worth it
1 people found this review helpful.
Response from current dealership:
Jason, we are so happy to read such a great review about Bill Jacobs Volkswagen! We hope to be of service to you again in the future.
Best wishes,
Bill Jacobs Volkswagen
Mar 6, 2019
GuruT1MZQ
Fast responce
Response from current dealership:
Hello, we are glad we could help! We look forward to your next visit! Take care!
Feb 28, 2019
Robert Jaimes
Buy my car , the people there very professional. Gracias. !!
Response from current dealership:
Robert, we are very happy we could provide you with a positive buying experience! We hope to be of service to you again in the future.
Best wishes,
Bill Jacobs Volkswagen
Feb 28, 2019
GuruCB1HN
Great!
Response from current dealership:
We're glad you had such a wonderful experience dealing with Cesar! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 5, 2019
Jess2301
The car was sold already but someone call me and they offer me other cars in the same price range.
Response from current dealership:
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 4, 2019
GuruBC7LH
Contacted me quickly.
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
Dec 30, 2018
Quick and knowledgable replies. Very helpful on providing information about the vehicle as well as the dealership. Looking forward to checking out the vehicle in person!
Response from current dealership:
Anna, we are happy you found our staff to be so knowledgeable and helpful! We're looking forward to your future visit with us!
Dec 27, 2018
Very helpful and efficient. Willing to help with all my questions.
Response from current dealership:
Saul, thank you so much for the positive review! If you have any further needs or questions, please give us a call. We're always happy to help!
Dec 22, 2018
They were not willing to negotiate at all and they were not honest as to how long the used car was on their lot . Upon their follow up, 3 other dealerships had the same car with less miles for the same price. Even after being advised of the price at nearby dealership, they still would not budge off their price even after a fair offer was made to seal the deal. It was suggested that the sales person ask the manager, there was no reply. I thank them but I then purchased a car elsewhere who were real on the value of the car and were willing to come to a mutually agreed upon price. I would it recommend this dealership
1 people found this review helpful.
Dec 5, 2018
Josh was great! We bought the Tiguan and really like it!
Response from current dealership:
Victor, we are so happy to hear you are enjoying your new Tiguan! Feel free to reach out to us if you need anything. Have a wonderful day.
Nov 26, 2018
Very pushy and hung up on me when they said I need a signer but couldn't get one
2 people found this review helpful.
Nov 25, 2018
Brenda responded immediately and honestly answered my questions about the car. Unfortunately it was not equipped with the safety features I was looking for and her call saved me a trip. I would go back if they have what I am looking for. Great dealership.
Response from current dealership:
Lawrence, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! Take care!
Nov 6, 2018
SVOverton
Very friendly and helpful. The car was exactly as described. The vehicle had not been detailed, but it had only been on the lot for a few days. They were very motivated and listened well to what I wanted. They were willing to work with my requirements. I would highly recommend this dealership, and I have no reservations about using them in the future.
Response from current dealership:
Svoverton, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
Nov 5, 2018
The FX 35, I was looking at was priced well but they completely lowballed my trade and would not budge at all.. No issues with financing. I was really surprised they did not make if happen. My sale guy GLEB was great.
2 people found this review helpful.
Nov 5, 2018
It was a busy day so I worked with 2 salesmen at Bill Jacobs VW: I was Very happy with the sales process from Jules Staley. He was very informative and very professional when I purchased a used car from Bill Jacobs VW. I was looking for a used car for my daughter and salesman Frank R. helped me through the process, guided me to an excellent choice and was professional and helpful during the final sale. I felt like he was an advocate working for me, watching out for my interests! Can't recommend Bill Jacobs VW and their sales team high enough!
Response from current dealership:
James, we're happy to hear you had such a positive experience with Jules and our team! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!
Nov 5, 2018
ynot82
Good customer service!
Response from current dealership:
We're glad you had such a good experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Nov 4, 2018
Guru93M56
A number of people from the dealership reached out however the specific sales person I was dealing with did not follow up completely. I sent him my car info for a potential trade and never heard back from him.
Response from current dealership:
Guru93m56, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to me at Drew@billjacobs.com. Thank you.
Oct 12, 2018
Very helpful dealer
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Oct 11, 2018
GuruV3XV9
Great people and they have their own test drive track
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Oct 4, 2018
The vehicle I was looking at was priced well but they completely lowballed my trade and would not budge. The next dealership I spoke with gave me a reasonable offer and I bought the car.
2 people found this review helpful.
Sep 28, 2018
Although I ended up buying a different truck. I am satisfied with my selection and the help that was given to me by the sales associate Caesar.
Response from current dealership:
Ed, your satisfaction means a lot to us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 16, 2018
Great customer service
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Sep 10, 2018
BloomGuru
Great experience with Pete. Even though I didn't ultimately purchase this car. The appointment and test drive both good experiences. I would have purchased from them if I hadn't found another vehicle right around the corner that fit my needs better.
Response from current dealership:
Hi, we are pleased to hear that Pete was able to provide great service to you! Thank you and we hope to be of service to you again!
Sep 5, 2018
I was very well received. The Salesman was patient with me as I was deciding to buy or not. The whole staff were very helpful and understanding.
Response from current dealership:
James, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs Volkswagen! We hope to be of service to you again in the future.
Best wishes,
Bill Jacobs Volkswagen
Aug 8, 2018
They were very kind and no pressure. However, it took a while to get feedback on some questions. I was told they had the wrong phone number to call me with.
Response from current dealership:
Hello! Thank you so much for leaving this review and rating. We will pass along your comments to the team to improve for the near future. If you have any other questions or concerns, please contact us directly. We sincerely value your business and look forward to your next visit!
Aug 6, 2018
Very responsive and professional.
Response from current dealership:
Hi Jennifer, we are very happy to have provided you with such a positive experience! We look forward to your next visit!
Jul 20, 2018
Good
Response from current dealership:
We work hard to stand out among the rest, Tyler! Thanks for taking the time to share your rating!
Jul 16, 2018
Dale E
Contacted me immediately. The car actually sold before I could see it. Pricing was good.
Jun 21, 2018
I was back and forth for 2 days and even got finance approving thru the dealer. Made an appt to go look/purchase the car and they sold it before I had the opportunity to look at it. I was never even offered to put down a deposit to hold it. Very frustrating.
4 people found this review helpful.
Response from current dealership:
Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We are disappointed to hear that you did not have a more positive experience with us at Bill Jacobs Volkswagen.
Jun 21, 2018
joejet8
Great
1 people found this review helpful.
Response from current dealership:
Thank you for the high star-rating! We hope to see you soon!
May 8, 2018
I would highly recommend this dealership to friends and family. The salesperson and used car sales manager were very accommodating and provided top notch service. The car was clean and put through a service check prior to delivery.
1 people found this review helpful.
Response from current dealership:
Kathie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 25, 2018
I was contacted about the lower price which is awesome!
1 people found this review helpful.
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! Thank you, and we hope to be of service to you again!
Apr 10, 2018
The salesman that called was extremely rude. He told me I mind as we’ll purchase a vehicle elsewhere. The manager who called to follow up was friendly but not very helpful.
4 people found this review helpful.
Response from current dealership:
Bridy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to me at Drew@billjacobs.com at your earliest convenience and we will do our best to resolve this with you. -Drew
Apr 6, 2018
I worked with Alana She was very nice and pleasant Even though I didn't get financing or the car she was very helpful and tried her best Thanks Alana
2 people found this review helpful.
Response from current dealership:
It is great to hear that Alana took such good care of you! Feel free to reach out to us if you need anything. Have a wonderful day.
Apr 2, 2018
Guru5S35T
They contacted me in a timely manner
0 people found this review helpful.
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience. Thank you, and we hope to be of service to you again!
Mar 22, 2018
GuruYQ8X4
The dealership was very responsive to my inquiry.
1 people found this review helpful.
Response from current dealership:
We are always more than happy to help! Don't hesitate to reach out if there is ever anything we can do for you!
Mar 18, 2018
Excellent
1 people found this review helpful.
Response from current dealership:
Rashad, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs Volkswagen. Thank you so much again for your feedback! We hope you have a great day!
Mar 13, 2018
Responded quickly.
0 people found this review helpful.
Response from current dealership:
Lori, we are glad to hear our team provided you with a quick response. If you have any further needs or questions, please give us a call. We're always happy to help!
Feb 18, 2018
This was a great experience...very professional, helpful and no pressure. I purchased a terrific CPO VW and received a fair trade-in on my auto.
1 people found this review helpful.
Response from current dealership:
Hi Gerald, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Feb 9, 2018
Cristian Arcolà
The car is nice but watch out at the parking brake, it suffer from a recall where the parking brake LED is not lighting on when the parking brake switch is active. Warning!! watch out for a sales man called Peter! He tried to scam me by offering this car $3000 more than the listed price!! After some discussion he lowered the price to the listed one and as I told him: "You know that 1h before you just asked $3K more than the price you are telling me now?? You tried to scam me!" His reply was "Well yes I tried...can you blame me for that?" The day after having decided to buy the car anyway I stepped in and after they let me wait for more than 40 mins they came out with exactly the same offer they had at very first!! How can in this world a car listed at $15k can end up at $18,6k???? Finally I've bought a very similar car from Woodfield Nissan and they were much more clear, honest and gentle. Stay away from them, they don't care about you or assist you in any way, they just want to scam you!
3 people found this review helpful.
Response from current dealership:
We are disappointed to learn of your experience here at Bill Jacobs Volkswagen, but will take this opportunity to improve.
Jan 6, 2018
Made an appointment for a car? By the time I got there the car was sold and no courtesy call ! Was very upset!
4 people found this review helpful.
Response from current dealership:
Jose, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to me directly at Drew@billjacobs.com when you have a chance. Thank you, and we look forward to hearing from you.
Dec 27, 2017
They were very quick in answering my email. They offered a bonus to come and visit them. They were very nice.
1 people found this review helpful.
Response from current dealership:
Katie, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Dec 25, 2017
GuruZ3FML
Good experience. Gleb was helpful and efficient. I think we negotiated a fair price for a great vehicle. Always disappointing to see dealerships trying to put add ons to the price. I get it, but it's kind of insulting at best and misleading at worst. A more trusting consumer who lacks confidence might be rushed into paying for items/services they really don't want or need.
2 people found this review helpful.
Response from current dealership:
Hi, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations! Next time we hope to make it a 5 star experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nov 25, 2017
Great email communication beforehand...we knew roughly what their lowest price would be before driving 90 minutes to get to the location. Very open and honest negotiation, friendly staff, and a pleasurable experience.
2 people found this review helpful.
Response from current dealership:
Robert, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Nov 7, 2017
They wasted a lot of my time in not being upfront about what they might give for my trade-in. It was misleading as the information provided after two long distance trips could have been provided early on and saved my time and expense.
3 people found this review helpful.
Response from current dealership:
Rita, we regret to hear that you had this experience with us. Please reach out to us at (630) 848-6600 or email Hannah at hannah@billjacobs.com so we may assist you in moving forward towards a resolution.
Oct 29, 2017
Gleb was great.
0 people found this review helpful.
Response from current dealership:
Thank you so much for your five-star review! Please let us know if there is ever anything else we can do for you! Safe travels!
Oct 20, 2017
every thing went will I'm vary pleased with the service & the car.
0 people found this review helpful.
Response from current dealership:
Hugh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.
Read 48 old reviews
Oct 3, 2017
The salesperson was courteous and attentive. I love my car I bought from the dealership.
0 people found this review helpful.
Sep 9, 2017
Ended up purchasing the car from them. Good price, no haggle experience!
0 people found this review helpful.
Response from current dealership:
Hi Ian, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations!
Aug 28, 2017
Really good
0 people found this review helpful.
Response from current dealership:
Tom, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Aug 12, 2017
Peter sales associate was excellent, polite and honest.
1 people found this review helpful.
Response from current dealership:
Hello Smita, thank you; we appreciate your feedback!
Aug 11, 2017
I didnt buy this particular Hyundai Genesis but purchased a different one. They provided great service and I felt they were honest during the process. They have a great team of sales folks including their manager and finance team. I would recommend them for a good car buying experience.
Response from current dealership:
Brian, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Aug 9, 2017
Quick reply from them, vehicle did not have what I was looking for.
Response from current dealership:
Ed, thank you so much for the positive review!
Jun 24, 2017
every body that called me back was very nice and professional
0 people found this review helpful.
May 25, 2017
Good follow up.
0 people found this review helpful.
May 16, 2017
Didn't purchase the but they are very persistent with reaching out to me.
0 people found this review helpful.
Apr 28, 2017
SirRamsey
Great experience! Love my purchase! Casey and Donna were really amazing.
0 people found this review helpful.
Apr 20, 2017
I purchased this vehicle but when I went to fill the windshield fluid 2 days later I found large holes in the hood liner with torn insulation. I trusted the salesman when he said the car was completely gone over by their service department. After letting them know about the condition I never heard back. Don't trust these guys when they say the vehicle was fully inspected. After you drive off the lot they don't care about you.
10 people found this review helpful.
Feb 24, 2017
This the car I wanted however the car I ended up was even better! Nevertheless I would definitely recommend shopping there for a car. They do whatever they can to get you into a car!
1 people found this review helpful.
Feb 9, 2017
Very responsive to questions
0 people found this review helpful.
Feb 4, 2017
They responded within 5mins of my online inquire. Even though the car I called on was being purchase by someone else they committed to reaching out asking if they could help me with my next purchase. Great overall experience.
0 people found this review helpful.
Feb 4, 2017
Very pleasant and very knowledgeable on their vehicles.
0 people found this review helpful.
Nov 5, 2016
the greatest
0 people found this review helpful.
Jul 5, 2016
jelie06
Pleasant
0 people found this review helpful.
May 11, 2016
NewCar_12345
Dealer was very prompt to reply and easy to work with.
1 people found this review helpful.
May 9, 2016
blairdonat
Very polite, obviously trying to sell a vehicle.
Apr 24, 2016
okeefeg
The dealer called and said the car was sold. He offered other cars but did not have a vehicle that met my needs.
0 people found this review helpful.
Apr 11, 2016
Very helpful, Mr Butts contacted me immediately and was very helpful. Would recommend.
Apr 10, 2016
The dealer responded in a timely manner and has been responsive to my follow up inquiries.
Mar 30, 2016
Great
Mar 27, 2016
Got a call back and they didn't have the care I wanted. But they were willing to at least help me find one.
Mar 20, 2016
They sold the car before I could look at it. But let me know that could happen.
1 people found this review helpful.
Feb 17, 2016
Very professional and helpful.
Dec 7, 2015
Good but not the truck i was looking for.
Nov 23, 2015
Told the vehicle was still available and to come in, ask for Rich and take a test drive. When arrived at the dealer, not only did a different salesperson other than Rich help me, they gave me some line that "as we speak" the papers are being signed for the car I wanted. The salesperson then try to sell me on cars I wasn't interested in and at higher prices or terrible deals.
8 people found this review helpful.
Nov 16, 2015
Excellent
Nov 12, 2015
It was OK, could have been better, with timing & all, navigation disc was missing from vehicle, inexcusable
0 people found this review helpful.
Nov 7, 2015
Very quick response.
Oct 28, 2015
Nice internet sales however, inaccurate info on car, then car was sold to wholesaler.
3 people found this review helpful.
Oct 26, 2015
Great dealership everyone is very professional
Oct 22, 2015
The salesman were very responsive in answering my questions and even sent me a video of the car...
Oct 22, 2015
Just horrible. As is on a 2014 car and you can't make it home from the dealership on the cheap tires they sold it with. Now they say it needs new tires after I paid another VW dealer to do an alignment and they won't cover the cost! I just bought it last Monday!
7 people found this review helpful.
Oct 22, 2015
Friendly and helpful
0 people found this review helpful.
Oct 21, 2015
They contacted me right away and am still in touch.
0 people found this review helpful.
Sep 30, 2015
I was interested to buy this car. For more the a month, they advertise this cars but were not available to sale. I visited the dealer and a nice seller told me that car is not available because has a recall from the factory.
Sep 5, 2015
Very quick response and polite with no pressure tactics used
0 people found this review helpful.
Aug 21, 2015
Had an issue with the check engine light just after I purchased but they looked into it and fixed it free of charge!
0 people found this review helpful.
Aug 19, 2015
Poor service. I went to dealer after calling to test drive a volt and it wasnt there. The sales guy schedule a diferent day and call me in the morning for me to go. I drove 40 minutes to get there and he couldn't find the keys! !!!. After that I was looking online and found a honda insight at the same dealer!. I called to schedule and they didn't called me back. I stopped by the dealer one more time and the car wasn't there. The manager toll me that he will call me with more info about the car and I never got called. Really back follow up and poor customer service.
3 people found this review helpful.
Oct 8, 2014
They were very responsive with inquiries on the vehicle I went to check out, I just wasn't impressed with the condition of the van. Though it was a used car, I would have expected them to give the van some detailing, to make it a bit more presentable. Overall, they were good and professional in their interaction.
Aug 31, 2014
He is awesome
Jun 5, 2014
Fast response, friendly, answered all my questions.
May 23, 2013
No vehicle purchased from them, but their customer service was good!
Dec 22, 2012
Very quick response to all questions!
Feb 22, 2012
They Were all very Freindly. Thanks
Nov 30, 2011
A representative promptly and courteously contacted me with information relevant to my interest in a particular vehicle as well as other options. Although I have not made a purchase yet, I will consider this dealer as I continue looking at my options.

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