Bill Jacobs Volkswagen

2211 Aurora Ave
Naperville, IL 60540

Sales: (331) 305-6536

Service: (866) 202-9937

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 25, 2017
Great email communication beforehand...we knew roughly what their lowest price would be before driving 90 minutes to get to the location. Very open and honest negotiation, friendly staff, and a pleasurable experience.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Robert, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Nov 7, 2017
They wasted a lot of my time in not being upfront about what they might give for my trade-in. It was misleading as the information provided after two long distance trips could have been provided early on and saved my time and expense.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Rita, we regret to hear that you had this experience with us. Please reach out to us at (630) 848-6600 or email Hannah at hannah@billjacobs.com so we may assist you in moving forward towards a resolution.
Oct 29, 2017
Gleb was great.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Thank you so much for your five-star review! Please let us know if there is ever anything else we can do for you! Safe travels!
Oct 20, 2017
every thing went will I'm vary pleased with the service & the car.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Hugh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 3, 2017
The salesperson was courteous and attentive. I love my car I bought from the dealership.
Is this review helpful? Yes | No
Sep 9, 2017
Ended up purchasing the car from them. Good price, no haggle experience!
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Hi Ian, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations!
Aug 28, 2017
Really good
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Tom, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Aug 12, 2017
Peter sales associate was excellent, polite and honest.
1 of 1 people found this review helpful.
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Response from Bill Jacobs Volkswagen:

Hello Smita, thank you; we appreciate your feedback!
Aug 11, 2017
I didnt buy this particular Hyundai Genesis but purchased a different one. They provided great service and I felt they were honest during the process. They have a great team of sales folks including their manager and finance team. I would recommend them for a good car buying experience.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Brian, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Aug 9, 2017
Quick reply from them, vehicle did not have what I was looking for.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Ed, thank you so much for the positive review!
Jun 24, 2017
every body that called me back was very nice and professional
Is this review helpful? Yes | No
May 25, 2017
Good follow up.
Is this review helpful? Yes | No
May 16, 2017
Didn't purchase the but they are very persistent with reaching out to me.
0 of 1 people found this review helpful.
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Apr 28, 2017
SirRamsey
Great experience! Love my purchase! Casey and Donna were really amazing.
0 of 1 people found this review helpful.
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Apr 20, 2017
I purchased this vehicle but when I went to fill the windshield fluid 2 days later I found large holes in the hood liner with torn insulation. I trusted the salesman when he said the car was completely gone over by their service department. After letting them know about the condition I never heard back. Don't trust these guys when they say the vehicle was fully inspected. After you drive off the lot they don't care about you.
7 of 8 people found this review helpful.
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Feb 24, 2017
This the car I wanted however the car I ended up was even better! Nevertheless I would definitely recommend shopping there for a car. They do whatever they can to get you into a car!
1 of 2 people found this review helpful.
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Feb 9, 2017
Very responsive to questions
0 of 1 people found this review helpful.
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Feb 4, 2017
They responded within 5mins of my online inquire. Even though the car I called on was being purchase by someone else they committed to reaching out asking if they could help me with my next purchase. Great overall experience.
0 of 1 people found this review helpful.
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Feb 4, 2017
Very pleasant and very knowledgeable on their vehicles.
0 of 1 people found this review helpful.
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Nov 5, 2016
the greatest
0 of 2 people found this review helpful.
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Jul 5, 2016
jelie06
Pleasant
0 of 2 people found this review helpful.
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May 11, 2016
NewCar_12345
Dealer was very prompt to reply and easy to work with.
1 of 2 people found this review helpful.
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May 9, 2016
blairdonat
Very polite, obviously trying to sell a vehicle.
Is this review helpful? Yes | No
Apr 24, 2016
okeefeg
The dealer called and said the car was sold. He offered other cars but did not have a vehicle that met my needs.
0 of 1 people found this review helpful.
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Apr 11, 2016
Very helpful, Mr Butts contacted me immediately and was very helpful. Would recommend.
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Apr 10, 2016
The dealer responded in a timely manner and has been responsive to my follow up inquiries.
Is this review helpful? Yes | No
Mar 30, 2016
Great
Is this review helpful? Yes | No
Mar 27, 2016
Got a call back and they didn't have the care I wanted. But they were willing to at least help me find one.
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Mar 20, 2016
They sold the car before I could look at it. But let me know that could happen.
1 of 1 people found this review helpful.
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Feb 17, 2016
Very professional and helpful.
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Read 22 old reviews
Dec 7, 2015
Good but not the truck i was looking for.
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Nov 23, 2015
Told the vehicle was still available and to come in, ask for Rich and take a test drive. When arrived at the dealer, not only did a different salesperson other than Rich help me, they gave me some line that "as we speak" the papers are being signed for the car I wanted. The salesperson then try to sell me on cars I wasn't interested in and at higher prices or terrible deals.
8 of 8 people found this review helpful.
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Nov 16, 2015
Excellent
Is this review helpful? Yes | No
Nov 12, 2015
It was OK, could have been better, with timing & all, navigation disc was missing from vehicle, inexcusable
0 of 1 people found this review helpful.
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Nov 7, 2015
Very quick response.
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Oct 28, 2015
Nice internet sales however, inaccurate info on car, then car was sold to wholesaler.
3 of 3 people found this review helpful.
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Oct 26, 2015
Great dealership everyone is very professional
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Oct 22, 2015
The salesman were very responsive in answering my questions and even sent me a video of the car...
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Oct 22, 2015
Just horrible. As is on a 2014 car and you can't make it home from the dealership on the cheap tires they sold it with. Now they say it needs new tires after I paid another VW dealer to do an alignment and they won't cover the cost! I just bought it last Monday!
7 of 7 people found this review helpful.
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Oct 22, 2015
Friendly and helpful
0 of 1 people found this review helpful.
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Oct 21, 2015
They contacted me right away and am still in touch.
0 of 1 people found this review helpful.
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Sep 30, 2015
I was interested to buy this car. For more the a month, they advertise this cars but were not available to sale. I visited the dealer and a nice seller told me that car is not available because has a recall from the factory.
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Sep 5, 2015
Very quick response and polite with no pressure tactics used
0 of 1 people found this review helpful.
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Aug 21, 2015
Had an issue with the check engine light just after I purchased but they looked into it and fixed it free of charge!
0 of 1 people found this review helpful.
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Aug 19, 2015
Poor service. I went to dealer after calling to test drive a volt and it wasnt there. The sales guy schedule a diferent day and call me in the morning for me to go. I drove 40 minutes to get there and he couldn't find the keys! !!!. After that I was looking online and found a honda insight at the same dealer!. I called to schedule and they didn't called me back. I stopped by the dealer one more time and the car wasn't there. The manager toll me that he will call me with more info about the car and I never got called. Really back follow up and poor customer service.
3 of 3 people found this review helpful.
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Oct 8, 2014
They were very responsive with inquiries on the vehicle I went to check out, I just wasn't impressed with the condition of the van. Though it was a used car, I would have expected them to give the van some detailing, to make it a bit more presentable. Overall, they were good and professional in their interaction.
Is this review helpful? Yes | No
Aug 31, 2014
He is awesome
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Jun 5, 2014
Fast response, friendly, answered all my questions.
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May 23, 2013
No vehicle purchased from them, but their customer service was good!
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Dec 22, 2012
Very quick response to all questions!
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Feb 22, 2012
They Were all very Freindly. Thanks
Is this review helpful? Yes | No
Nov 30, 2011
A representative promptly and courteously contacted me with information relevant to my interest in a particular vehicle as well as other options. Although I have not made a purchase yet, I will consider this dealer as I continue looking at my options.
Is this review helpful? Yes | No

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