Bill Jacobs Volkswagen

2211 Aurora Ave
Naperville, IL 60540

Sales: (331) 305-6536

Service: (866) 202-9937

Today 9:00am - 9:00pm
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Location: Naperville, IL 60540

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2014 Volkswagen Tiguan SE 4Motion Used Cars in Naperville, IL 60540

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2014 Volkswagen Tiguan SE 4Motion Used Cars in Naperville, IL 60540

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CarGurus IMV of $16,516

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Location: Naperville, IL 60540

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Location: Naperville, IL 60540

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 3, 2017
The salesperson was courteous and attentive. I love my car I bought from the dealership.
Is this review helpful? Yes | No
Sep 9, 2017
Ended up purchasing the car from them. Good price, no haggle experience!
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Hi Ian, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations!
Aug 28, 2017
Really good
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Tom, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Aug 12, 2017
Peter sales associate was excellent, polite and honest.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Hello Smita, thank you; we appreciate your feedback!
Aug 11, 2017
I didnt buy this particular Hyundai Genesis but purchased a different one. They provided great service and I felt they were honest during the process. They have a great team of sales folks including their manager and finance team. I would recommend them for a good car buying experience.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Brian, we are so pleased you enjoyed your visit to Bill Jacobs Volkswagen!
Aug 9, 2017
Quick reply from them, vehicle did not have what I was looking for.
Is this review helpful? Yes | No

Response from Bill Jacobs Volkswagen:

Ed, thank you so much for the positive review!
Jun 24, 2017
every body that called me back was very nice and professional
Is this review helpful? Yes | No
May 25, 2017
Good follow up.
Is this review helpful? Yes | No
May 16, 2017
Didn't purchase the but they are very persistent with reaching out to me.
0 of 1 people found this review helpful.
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Apr 28, 2017
SirRamsey
Great experience! Love my purchase! Casey and Donna were really amazing.
0 of 1 people found this review helpful.
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Apr 20, 2017
I purchased this vehicle but when I went to fill the windshield fluid 2 days later I found large holes in the hood liner with torn insulation. I trusted the salesman when he said the car was completely gone over by their service department. After letting them know about the condition I never heard back. Don't trust these guys when they say the vehicle was fully inspected. After you drive off the lot they don't care about you.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Feb 24, 2017
This the car I wanted however the car I ended up was even better! Nevertheless I would definitely recommend shopping there for a car. They do whatever they can to get you into a car!
1 of 2 people found this review helpful.
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Feb 9, 2017
Very responsive to questions
0 of 1 people found this review helpful.
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Feb 4, 2017
They responded within 5mins of my online inquire. Even though the car I called on was being purchase by someone else they committed to reaching out asking if they could help me with my next purchase. Great overall experience.
0 of 1 people found this review helpful.
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Feb 4, 2017
Very pleasant and very knowledgeable on their vehicles.
0 of 1 people found this review helpful.
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Nov 5, 2016
the greatest
0 of 2 people found this review helpful.
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Jul 5, 2016
jelie06
Pleasant
0 of 2 people found this review helpful.
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May 11, 2016
NewCar_12345
Dealer was very prompt to reply and easy to work with.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
May 9, 2016
blairdonat
Very polite, obviously trying to sell a vehicle.
Is this review helpful? Yes | No
Apr 24, 2016
okeefeg
The dealer called and said the car was sold. He offered other cars but did not have a vehicle that met my needs.
0 of 1 people found this review helpful.
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Apr 11, 2016
Very helpful, Mr Butts contacted me immediately and was very helpful. Would recommend.
Is this review helpful? Yes | No
Apr 10, 2016
The dealer responded in a timely manner and has been responsive to my follow up inquiries.
Is this review helpful? Yes | No
Mar 30, 2016
Great
Is this review helpful? Yes | No
Mar 27, 2016
Got a call back and they didn't have the care I wanted. But they were willing to at least help me find one.
Is this review helpful? Yes | No
Mar 20, 2016
They sold the car before I could look at it. But let me know that could happen.
1 of 1 people found this review helpful.
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Feb 17, 2016
Very professional and helpful.
Is this review helpful? Yes | No
Dec 7, 2015
Good but not the truck i was looking for.
Is this review helpful? Yes | No
Nov 23, 2015
Told the vehicle was still available and to come in, ask for Rich and take a test drive. When arrived at the dealer, not only did a different salesperson other than Rich help me, they gave me some line that "as we speak" the papers are being signed for the car I wanted. The salesperson then try to sell me on cars I wasn't interested in and at higher prices or terrible deals.
8 of 8 people found this review helpful.
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Nov 16, 2015
Excellent
Is this review helpful? Yes | No
Nov 12, 2015
It was OK, could have been better, with timing & all, navigation disc was missing from vehicle, inexcusable
0 of 1 people found this review helpful.
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Nov 7, 2015
Very quick response.
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Oct 28, 2015
Nice internet sales however, inaccurate info on car, then car was sold to wholesaler.
3 of 3 people found this review helpful.
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Oct 26, 2015
Great dealership everyone is very professional
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Oct 22, 2015
The salesman were very responsive in answering my questions and even sent me a video of the car...
Is this review helpful? Yes | No
Oct 22, 2015
Just horrible. As is on a 2014 car and you can't make it home from the dealership on the cheap tires they sold it with. Now they say it needs new tires after I paid another VW dealer to do an alignment and they won't cover the cost! I just bought it last Monday!
7 of 7 people found this review helpful.
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Oct 22, 2015
Friendly and helpful
0 of 1 people found this review helpful.
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Oct 21, 2015
They contacted me right away and am still in touch.
0 of 1 people found this review helpful.
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Read 11 old reviews
Sep 30, 2015
I was interested to buy this car. For more the a month, they advertise this cars but were not available to sale. I visited the dealer and a nice seller told me that car is not available because has a recall from the factory.
Is this review helpful? Yes | No
Sep 5, 2015
Very quick response and polite with no pressure tactics used
0 of 1 people found this review helpful.
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Aug 21, 2015
Had an issue with the check engine light just after I purchased but they looked into it and fixed it free of charge!
0 of 1 people found this review helpful.
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Aug 19, 2015
Poor service. I went to dealer after calling to test drive a volt and it wasnt there. The sales guy schedule a diferent day and call me in the morning for me to go. I drove 40 minutes to get there and he couldn't find the keys! !!!. After that I was looking online and found a honda insight at the same dealer!. I called to schedule and they didn't called me back. I stopped by the dealer one more time and the car wasn't there. The manager toll me that he will call me with more info about the car and I never got called. Really back follow up and poor customer service.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 8, 2014
They were very responsive with inquiries on the vehicle I went to check out, I just wasn't impressed with the condition of the van. Though it was a used car, I would have expected them to give the van some detailing, to make it a bit more presentable. Overall, they were good and professional in their interaction.
Is this review helpful? Yes | No
Aug 31, 2014
He is awesome
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Jun 5, 2014
Fast response, friendly, answered all my questions.
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May 23, 2013
No vehicle purchased from them, but their customer service was good!
Is this review helpful? Yes | No
Dec 22, 2012
Very quick response to all questions!
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Feb 22, 2012
They Were all very Freindly. Thanks
Is this review helpful? Yes | No
Nov 30, 2011
A representative promptly and courteously contacted me with information relevant to my interest in a particular vehicle as well as other options. Although I have not made a purchase yet, I will consider this dealer as I continue looking at my options.
Is this review helpful? Yes | No

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