Ganley Ford West

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Internet Approved, Blue Oval Certified

16100 Lorain Ave, Cleveland, OH 44111

Sales: (888) 408-6285

Service: (888) 247-9271

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 5, 2017
I went to test drive the car that was advertised, a 2011 chevy traverse. I called a few days before to set up the test drive and make sure it was there and it was. I showed up with my dad to the dealership and was told the car was sold the night before. This was strike one. I decided to test drive another traverse a 2012 and I liked it but could not afford the payments based on my credit score. The dealer as it turned out ran my credit through 8 different different companies making my score drop 24 points which I did not give him permission to put it through all those inquiries. I've never had this happen when the dealer is blatantly just disrespectful and irresponsible to the point where on my credit report it looks like I shopped multiple dealerships when I was only at one. I'm truly upset!!!
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Jan 4, 2017
Pam was very helpful. We just couldn't work a deal
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Nov 10, 2016
Very very kind and helpful tried everything to help us out. Very accomodating.
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Response from Ganley Ford West:

We appreciate the opportunity to assist you with your vehicle needs. We are always to help and will continue to do our best to work with you and take care of you and your vehicle needs. Thank you.
Oct 3, 2016
just wasn`t the right truck for me ! the lady i talked to was very nice and told me what i needed to know about the truck in question. i would be willing to work with her again any time if need be ....
1 of 1 people found this review helpful.
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Response from Ganley Ford West:

Thank you for allowing Ganley Ford West the opportunity to assist you with your vehicle search. If we can help you in the future for any vehicle sales or service needs please let us know. Thank you again!
Jul 18, 2016
I am dealing with Mark and Mogan . I deal with Mark he is Very great. He checks with me. Very nice I will go with him Anytime.
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Jul 8, 2016
Quick and painless
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Response from Ganley Ford West:

I'm glad you received great service! Thank you for choosing Ganley Ford West! Please let us know if we can assist you in the future!
Dec 21, 2015
Mark was nice and understanding
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Dec 18, 2015
Excellent
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May 5, 2015
Ganley Ford West didn't have the car I was seeking.
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Read 6 old reviews
Apr 3, 2015
Couldn't help me get approved for credit
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Sep 30, 2013
Good
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Dec 7, 2012
Malcolm and associates were excellent each step of the process
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Nov 22, 2012
Agreed on a price but when the paperwork came it had an additional $250 "documentary fee" (not cool). Asked for a audio input installed and paid for it extra - got the car and it didn't work properly (even asked them to make sure it did). Had the car shipped to my location (1000 miles -$750) - they added the shipping cost to the price of the car rather than list it separately which means I pay $75 more in taxes - also not cool! Finally, they sent the car without the paperwork and only mailed after I called - got the car and can't drive it - very not cool!
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Sep 11, 2012
Great customer service!
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Dec 12, 2011
Bought my car here and got a great deal. The associates were helpful, knowledgable and willing to negotiate. I would definately recommend them to my family and friends
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