Don Jackson Alfa Romeo and FIAT

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1425 Southlake Pky
Morrow, GA 30260

http://www.fiatusaofsouthatlanta.com

Sales: (888) 616-8706

Service: (888) 564-8019

Today 9:00 AM - 8:00 PM

(Open Now)

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Sales Reviews (33)

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Jan 4, 2018

John

Originally the response said the car was sold but I called anyway and once speaking with Mark Perkins (I'm his day off) we got everything setup. My wife test drove it on Thursday and by Saturday we were taking it home. Great experience and would definitely recommend Don Jackson Fiat to all my friends!!!

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Nov 26, 2017

Raymond

I was told a price on the phone I drove 42 miles to the dealership when I got there they would not honor the price stated on the phone.I do not deal with people that lie to you to get to there.

1 of 1 people found this review helpful.

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Nov 23, 2017

Tim

Robert Woods was our salesman he is very professional and is very honest about the car that he is selling I would go back and buy another one from him again. Very nice people to deal with waited for me to get to Atlanta and stayed late to close on the car. Thank you so much Timothy

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Response from current dealership owner:

Thank you for the five-star review, Timothy! Congratulations on the car! We appreciate hearing that Robert treated you well and gave you a great experience. Our team will always go out of the way for you, and we look forward to your future visits!

Nov 14, 2017

Jill

Great experience, never felt any pressure, made my car buying experience wonderful. I would highly recommend the dealership and the staff.

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Response from current dealership owner:

Jill,
Thank you for taking the time to share your review. We are so pleased to hear that our staff was able to take care of you and make sure that you had a wonderful experience with us. Our team genuinely cares about each and every customer and we understand that the car buying process can be stressful. We do what we can to make it a more pleasant experience. We appreciate your business with us and invite you to return!

Aug 22, 2017

Guru9CC46

I did test drive the car and the representative was very helpful. I didn't get the car but I would not have a problem using this dealership in the future☺.

1 of 2 people found this review helpful.

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Response from current dealership owner:

We appreciate the great review! We are pleased we could make a positive impression on you, even if you did not ultimately purchase with us. We hope to see you again in the future!

Aug 7, 2017

Guru9GZ8G

I received really fast feedback.

1 of 2 people found this review helpful.

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Response from current dealership owner:

Thanks for the five-stars! We appreciate you sharing your experience.

Jul 12, 2017

Danita

I purchased my vehicle 7/4/17 and it was a great, straight forward experience. Darnell assisted me when the sales person I was automatically assigned to was out that day. The only thing that I didn't care for was, they don't allow you to take the vehicle to an independent mechanic. But I have done that since the purchase and the vehicle is in good condition. Even the finance manager was to the point & helpful in explaining my deal. I would recommend this dealer.

3 of 3 people found this review helpful.

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Response from current dealership owner:

It's wonderful to hear that you had such a nice experience with us, Danita! We'll let Darnell know to keep up the great work. Also, we appreciate your feedback about your mechanic. Thank you for your business, we hope to see you again!

Jul 12, 2017

Crystal

However........I responded to their email and have as yet heard nothing else! I also requested to test drive the vehicle for this upcoming weekend - nothing! If I do not hear from them by Friday, I don't care how good the deal looks, I will take my business elsewhere. Trying to give them the benefit of the doubt...............at least for awhile.

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Response from current dealership owner:

Crystal, we regret to hear that you didn't receive the treatment or communication you deserve. We would appreciate a chance to discuss this with you; your satisfaction is important to us. Please contact me at your convenience so I can work on making things right.

Best,
James Tharp
General Manager
jtharp@fiatofsouthatlanta.com
770-968-1245

Mar 22, 2017

Selina

The salesman wasn't even interested in negotiating my offered price. Just said no to my first offer and tried to use the fact that they already had the truck priced lower than it should be and they would be losing money because of that as the excuse. It's not my fault they had it priced lower than what they wanted...that's their issue. It's about 2.5yrs old with an avg of 29k miles per year. And then they raised the price after I left from 21,999 to 23,800!! What a tacky and unprofessional sales tactic. He didn't even shake my hand and say thanks for coming in when I left! And I was seriously buying this truck anyway. Smh...

8 of 8 people found this review helpful.

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Response from current dealership owner:

Selina, we're concerned to hear that your experience wasn't what it should have been. We train our team to provide helpful service and clear communication about our prices. We would appreciate a chance to make it up to you; please contact me so I can work on fixing anything that went wrong. -James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Mar 12, 2017

Julianna

I will highly recommend this dealer and the overall experience. I am telling everyone about it. Darnell is the BEST - ask for him :)

2 of 3 people found this review helpful.

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Response from current dealership owner:

Thank you for your review, Julianna! We're happy to hear that Darnell was so helpful. We appreciate your business and your recommendation, we hope to see you again!

Feb 6, 2017

Maranda

Car was sold but dealer responded timely and offered other similar vehicle.

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Response from current dealership owner:

Maranda- I am happy to hear that my team was quick to respond. Thank you for choosing Don Jackson Alfa Romeo and FIAT!

Jan 12, 2017

Michele

Bruce and staff were awesome. They made sure my daughter was happy with her decision. We didn't feel forced or swayed at all. I would go back if in need of a car. Hassle free experience. Thank you Bruce W.

2 of 2 people found this review helpful.

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Response from current dealership owner:

Hi, Michele! We're so glad that you and your daughter had a five-star experience with Bruce. We look forward to helping you purchase a vehicle in the future!

Jan 3, 2017

Tom

Good follow up. Truck sold the day I contacted them.

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Response from current dealership owner:

Thanks for your feedback, Tom. We're glad that we provided you with helpful service, but we regret to hear that the truck you were interested in was gone. We would be happy to show you the great inventory of trucks we have in stock, however! Please contact me if there's anything I can do for you in the future. -James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Jan 3, 2017

Sandro

Competence, courtesy, and tact. It was just a first contact, we declared it was not yet time to close the deal and the sales person was perfect, informative and not pushing. Very good impression.

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Response from current dealership owner:

Thank you for your kind words, Sandro!
We are very happy to hear about your experience. Thank you for the five stars!

Dec 23, 2016

Fernando

I have to change my mind. Actually had to bad experience, becouse they sold me a truck and promised to do the administrative document. I paid everithing, taxes and formalities documents. but they didn't do nothing. They sent me the old tittle almost one monts after. They waste my time to get my tag plate and tittle on my mane, so had to do everthing by me self. They give to me one check for the taxes but incomplete and took the administrative charge when they didn't nothing. this is my survey. thanks I'm sorry for take tolong to refuted this latter but was busy and yesterday was checking my mail. and see my firts fate but three week after did happened everything that was tolking about.

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Dec 5, 2016

gerry

excellent

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Response from current dealership owner:

Thank you for your feedback, Gerry!

Dec 1, 2016

Walter

Unprepared, vehicle was not ready upon arrival not organized very well and communication was poor

0 of 1 people found this review helpful.

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Response from current dealership owner:

We regret to hear that we didn't meet your expectations, Walter. We always want to provide excellent service and an enjoyable shopping experience to our customers. I would appreciate a chance to talk to you; please contact me so I can work on making things right. -James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Nov 24, 2016

Anitra

The experience was great,Robert Cooper our salesman did everything possible to get me in that car, however; the down payment was the issue for me and the co signer.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for your words, Anitra!
It is wonderful to hear about your experience with Robert. Should you need anything in the future, please do not hesitate to contact us.

Nov 13, 2016

Renita

Good customers service.

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Response from current dealership owner:

Thanks, Renita! We're glad that you had a good experience with us. We hope to see you again, thank you for your business!

Nov 5, 2016

Sam

Sale person nevered called back, gave me the run around.

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Response from current dealership owner:

We regret to hear that you didn't receive the communication you deserve, Sam. It's always our goal to provide prompt, helpful service to our customers. We would appreciate a chance to make things right; please contact me so I can help. -James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Oct 27, 2016

Imani

Quick & pleasant

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Response from current dealership owner:

Thanks, Imani! We're glad that you had a good experience with us. We appreciate your business!

Oct 17, 2016

Paul

Although I didn't purchase from them, they were quick to reach out to me to set up a test drive. I purchased elsewhere before I could take advantage of their dealership.

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Response from current dealership owner:

Thanks for your review, Paul! We're glad to hear that we provided you with prompt service. Please let us know if we can be of help in the future!

Oct 15, 2016

Deeundria

He call but didn't really give me much info about the car how much I will need down and so on he told me to come by

1 of 1 people found this review helpful.

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Response from current dealership owner:

We regret to hear that we didn't meet your expectations, Deeundria. We always want to provide our customers with great service and clear communication. I would appreciate a chance to make things right - please contact me so I can help. -James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Oct 9, 2016

Cheryl

Immediate Response to my inquiry!

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Response from current dealership owner:

Hi, Cherry! Thank you for the 5-star review. Please let us know if we can be of any service in the future!

Sep 20, 2016

Desiree

Great customer service by sales replaced Terry... I saw it and bought it .

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Response from current dealership owner:

Thanks for your review, Desiree! We're so happy to hear that Terry provided you with great service. We appreciate your business!

Sep 6, 2016

Jeff

Very good experience

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Response from current dealership owner:

Thank you for the 5-star review, Jeff! We're pleased to hear that our team provided you with an excellent experience. Let us know if there's anything else we can do for you.

Jul 24, 2016

Darrell

Tried to talk me out of being interested in the vehicle I was interested in then called back said it wasn't going to be available to look at at the time we scheduled. Sketchy dealer buyer beware

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Response from current dealership owner:

Darrell, thank you for providing us with your honest feedback. It is disappointing to see that you did not receive the treatment or communication that you deserved. I would like to have another chance to make you feel good about your purchase. Please give me the opportunity to make this right. You can reach me at jtharp@fiatofsouthatlanta.com. I hope to hear from you soon.

James Tharp, GM

Jul 18, 2016

mary

Very good

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Response from current dealership owner:

Thank you, Mary! We're happy to hear you had a good experience. We hope to see you again!

Jul 6, 2016

Evan

Excellent communication and attentiveness.!

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Response from current dealership owner:

Thank you, Evan! We're happy to be able to help. Hope to see you again!

Jul 5, 2016

Darren

Very professional and helpful.

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Response from current dealership owner:

Thanks, Darren! We're happy that we were able to help you. Thanks for your business!

Jul 4, 2016

Daisy

This was a great experience. I purchased the vehicle.

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Response from current dealership owner:

Daisy — Thank you for taking the time to share your experience with us. We hope you enjoy your new vehicle!

Jul 1, 2016

Terrence

My salesman Marlon was great went to look at car late Friday. Came back Monday to buy it. Excellent service!!!!!

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Response from current dealership owner:

Thanks for your review, Terrence! We're always excited to hear from our happy customers. Congratulations on the new car, let us know if you need help in the future.

Jun 28, 2016

Greg

Great dealership to work with, honored original price on vehicle. Truck is in great condition and transaction was quick and hassle free.

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Response from current dealership owner:

Greg, Thank you for taking the time to write such a kind review. We are glad to hear that you appreciated our honesty during your buying experience. If you happen to run across any questions or concerns, don't hesitate to contact us. Thanks again!

Read 12 old reviews

Apr 13, 2016

Jackie

Darnell, our internet salesperson was fabulous! Very knowledgeable of my Fiat 500c and took the time to completely explain each feature. Overall a great car buying experience!

1 of 1 people found this review helpful.

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Response from current dealership owner:

Jackie- Thank you for taking the time to share your experience with us! We are glad that Darnell was able to answer all of your questions. We hope you love your FIAT 500c!

Mar 21, 2016

Tmp

Have a car listed that is already sold

Is this review helpful? Yes | No

Response from current dealership owner:

Hi Tmp,
Thank you for your review, we appreciate your feedback. It's always frustrating when the car you wanted is no longer available. Please let us know, though, if you are even interested in our other inventory.

Mar 15, 2016

Belle_et_cerveau

They were not willing to negotiate and eventually sold the car that I was interested in. They missed out on their sale because I located the exact car with the exact VIN number at another dealership in Union City and I made my purchase from them instead.

Is this review helpful? Yes | No

Response from current dealership owner:

Hey there,
Thank you for your feedback. We strive to accommodate all our customers and provide them with their dream car at a great price. We love going above and beyond their expectations, and it is disappointing to us that yours were not met. Please let me know if there's anything more we can do for you. Thank you,
James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Mar 9, 2016

Greg

Good Experience!

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Response from current dealership owner:

We appreciate your feedback, Greg! Thank you for the review. Feel free to reach out in the future if you have any questions.

Feb 27, 2016

Obx

Emailed called tried to say price was already below vaue.

Is this review helpful? Yes | No

Response from current dealership owner:

Hello, Obx. Please feel free to let me know if there is anything we can do to improve. We appreciate your feedback and hope to see you again in the future. If you'd like to discuss your experience, I'd love for you to give me a call. Best, James Tharp, GM, jtharp@fiatofsouthatlanta.com, 770-968-1245

Jan 13, 2016

Karthik

Visited the dealer, got the car, in an hour all formalities were done. The representatives were leaving for the day but opened the dealership again just for our paper work. Nice people to work with. Got a good deal too.

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Response from current dealership owner:

Hello! Thanks so much for this great review! We are happy you were pleased with our services and love your new car! Have a wonderful day.

Dec 26, 2015

Coni

Very friendly. Worth the drive!

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Response from current dealership owner:

Thank you, Coni! We appreciate you driving all the way to see us and we love this review! Thanks!

Dec 1, 2015

Jeff

Great. Very courteous and prompt.

0 of 1 people found this review helpful.

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Response from current dealership owner:

Thanks for this wonderful review, Jeff! We appreciate your business and we hope to see you soon!

Sep 21, 2015

noshai

Great service

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Sep 14, 2015

marion

Good

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Jul 30, 2015

justin

great

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Aug 30, 2012

rashidat

They called me back promptly and were very helpful.

Is this review helpful? Yes | No

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Don Jackson Alfa Romeo and FIAT

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