Ed Voyles Chrysler Dodge Jeep

Great and very friendly people

They get zero stars but it has to have at least one but in my mind they are a big fat ZERO! Did their online deal gave me a price a confirmation code and a scan code. When I went to get the truck they acted like they had never seen the online deal before. They are a bait and switch organization by haveing access to a online deal giving a price with a down payment and then going to make the deal and acting like they had never heard of it before and giving a different price I feel like I got scammed to come into the dealership and I would buy because I loved the truck but they wasted my time. I would never do business and would never recommend them to anyone!

Great customer service!

Quick response

Rodney was very helpful and friendly.

Very Nice people. I wish I would have business with them. Car was sold to someone else But response was excellent.

Prompt amd courtesy reply. Salesman only had 1 vehicle to choose so im still shopping around. Telsa is an investment so im absolutely going to locste the best desl.

just stopped there to check out a car, salesman were fine and professional

Emailed the dealer, confirmed it was available. Showed up at the dealer on Sunday for a test drive and was told the car is a “wholesale” item and they can’t sell it but they have others like it. Classic bait and switch. Not a good experience.

Great dealer! Took care of me and love the truck!

Dealer emailed me with more pictures that I requested and then updated their vehicle photos posted on Cargurus.

They were very helpful camron is the man to help you with all your needs

Experience was extremely poor. I called the dealership literally before I left my house. I asked if the car was on the lot because I was coming from conyers and my time was limited. I get here and the car is not here after a driving an hour to get here. Sales mans excuse "they already sold it" Oh really in an hour huh... Then he tried to show me vehicles that were comparable. Why would I spend hours apoun hours researching vehicles and dealerships online at home just to get the dealership and go through the same bull crap again. They think they have the licence to play with peoples time.

Perfect

Excellent service!! I'm glad to make business with them.

A pleasure and fast transaction

I only got an email from the twice......I know perhaps I am not the ideal Customer but I expected more from them

The dealer called me back after my inquiry and told me the car was on the lot and ready to go. We agreed that I would arrive at 2:00 to drive the car. I drove 40 minutes to the dealer. When I arrived, I waited for 25 minutes only to be told the car was not able to pass a safety inspection. The salesman offered to talk about other cars. I walked off the lot. Text book bait and switch.

Offerred full support.

First dealer never followed with me. Second dealer was helpful, however, she called me the next day saying the car we were negotiating on had been sold the night before.

Deni was very helpful

I am pleased with the truck I acquired! Enjoyed the experience I received at Ed Voyles, in and out alot faster than I expected!

I was informed that this vehicle did not pass E.V. inspection and was withdrawn from their private market sale; this surely is a confidence builder for me as a buyer.

Great experience with the whole Ed Voyles team.

Excellent service. Car was immaculate. Staff very professional.

Awesome experience..handled everything over the phone.. Adam Laws is excellent at customer service.. drove over 100 miles and paid a higher price to buy here..

Ended up buying this vehicle. Easy process, truck was as presented. Highly recommend.

Efficient

I had an awesome experience at this dealership. I live in Lawrenceville and drove to Marietta because of how great their reviews were. I can attest that all great things said about this place are true. My car was totaled and my insurance company only gave me a rental for two days Rodney Millsap and his Manager Steve made this process seamless with the payment I requested. NO HAGGLING! I just received my new tag and registration in less than 30 days. I will shop with them again to upgrade!

Did not tell me they had already sold the truck. The agent was not there when I showed up for the appointment.

good response just ask to be notified of the price reduction.

They had the right truck for the right price. I feel like I got an excellent deal. They treated me very good and worked with my bad credit. I would definitely recommend them. Ask for Rambo, he took good care of me.

Friendly courteous service. Very professional

Great job! Responded promptly

Awesome customer service and call back timing!

Made appointment but the person I was greeted by knew nothing about it and checked his computer several times and finally found my name. The car had a lot of cosmetic flaws but I offered to consider with certain repairs and was told I’d be given a drive off quoted price by text within 30 minutes. 3 hours later no quote so I purchased elsewhere.

Van sold before i got there. They followed up but I had already bought another one. Seemed to be very professional

A rep responded by text the next day with just a picture and statement saying she was responding to my inquiry but never provided any answers to my question. I figured they weren't interested, so I didn't pursue.

The entire Staff that I dealt with at Ed Voyles was so willing to work with me and help me to get the car I wanted. Thanks again to Rodney Millsaps for staying late both nights and for all your help. I would highly recommend this Dealership to anyone that is in the market to purchase a new or used Vehicle!!!

Contacted me the same day and very helpful with answering any questions I had.

bought a different car, but great sales person.

Wesley Nolan was very helpful and professional associate. If you do business there you should ask for him. Andy is the finance person, and he is very nice and professional.

Very friendly

exelent

The experience was pretty good because I believe I got a good deal on the car I wanted. It took a while to find the actual car because it was out as a loaner and I had to wait nearly 10 days for it to come back. Since prices are posted online and it's competitive they gave me their all in price and that made the actual signing of paperwork easy and stress free. All in all not a bad experience for a car dealership.

Busy dealership. Good communication.

While the Murano was too small in the driver area for a 6ft male (me) and would not meet my needs. Brian was very helpful and stayed in contact with me until I could arrange a time to meet. I called him the last minute (within an hour of arriving) and even though he was off that day, he was very helpful. I'm still looking and Ed Voyles is a dealership I will consider.

I honestly can't rate this dealerships since they really didn't work with me on a deal. I would have loved to buy this car but unwilling to give me any quotes. Before going there. I have a long drive and I need to know the bottom line before driving anywhere.

Very quick response to my inquiries. Pleasure to speak with

Bought the van for a little over asking because we owed money on our trade but couldn't be happier

Awesome and will consider this dealer when I'm ready to purchase a great used car.

Clint was very helpful and patient. Would recommend him when dealing on a new vehicle.

Todd Prine was helpful and provided thorough, responsive communication during the transaction process. A fair deal and an easy purchase. Recommended.

Very professional!

Prompt response

Terrible. No communication amongst each other and therefore as a customer you get told a variety of different things. Drove over an hour to see a car only to be told they couldn't sell it when I arrived. Very poor customer service after. Not even told sorry or asked if there was anything else they could show me or do for me.

Responded very fast! Very friendly and helpful. They had great prices! They listened to exactly what I was looking for in terms of financing. Deni was awesome to deal with!

Great experience. Did online car buying and they treated me really fairly. Brian Rabreau, the salesman, was awesome.

Great communication just too far from where I live

great

This is my second car from this dealership! They really work with you to meet your needs! Rodney M. was amazing and went above and beyond.

The start of my experience at Ed Voyles was touch and go at first, but worked out fine in the end. They have a process issue that needs to be worked out from the top down with deliveries of used vehicles for sale. I found a Jeep I was interested in (I had been looking for months) on Cargrus.com that was at Ed Voyles...I called the dealership and my salesman confirmed it was there. I drove an hour and 15 minutes to see it. When the salesman and I went to see it, a member of the Ed Voyles senior management had placed dibs on it for a friend. It was never supposed to hit Cargurus.com. Big waist of my afternoon! The salesman was great and truely embarrassed and I was embarrassed for him. Long story short, I waited while the Ed Voyles employee's friend said yes/no to the Jeep. They didn't want it and I bought it. So, all ends well, BUT there is a major disconnect in communication somewhere that, if that happened at my job and probably yours, would get someone in big trouble. Major process issue needs to be addressed from the top down. It left middle management and hard working employees looking like fools... just unacceptable.

I would do business with in future

Very responsive salesmen & women -Ultimately did buy from this dealer. Staff was helpful, patient and not pushy. I would buy from them again.

Great to work with and salesman was friendly and helpful.

Great overall experience buying at this dealership. Did all of the negotiations via phone, text, and email and they were quick to send me a Buyers Order when we reached a fair deal. The next day I drove five hours arriving an hour before they opened and got to inspect the vehicle. After a test drive and signing all the paperwork I was in and out in less than two hours. Great service.

Great experience with the dealership!!

Vehicle had a crack in the dash and would have been nice to know before hand, but not a huge deal. It's not visible unless you look for it. Brian was very responsive and easy to work with. I live out of state. So lots of calls, e-mail and texts which was nice.

easy purchase, did all negotiation via email.

Got back in touch with me quickly.

These people absolutely refused to work with me. After driving 2 hours and making a cash offer they were only willing to drop the price by $200. A complete waste of time.

Vehicle not available and never put up for sale. I stopped. Y dealer to test drive a Jeep Grand Cheerokee listed on CarGurus. I was told it was in the shop and could test drive the next day. I arrived the next day and was told the vehicle had extensive rear end damage and would not be sold on the lot. Why was a vehicle advertised that would never be available for sale?

The internet sales representative contacted me promptly, and was courteous and friendly. We communicated over the next few days, but were unable to close the deal partially due to his limited financing options. He forgot key points (more than once!) I had mentioned in my email correspondence, I think it would have been helpful for him to review our conversation each time he worked on this prospective deal. He ended up giving us a quote before he received the financial paperwork he requested from us. Once he found what we had sent, he never gave us a revised quote. We bought a vehicle somewhere else .

1st. Contacted the dealer on Friday, Oct. 28. Car was available. Drove 50 miles to test drive. I was interested. When discussing how to get my wife to see it I was informed that due to airbag recall It couldn't be sold. Was offered one at $10 k more. It felt lie a bait and switch. Now, 3 days later it is still being advertised on their web site and Autotrader. Hmmmm.

Quick response & Follow-up

Salesman met as agreed, brought car out for test drive, but turns out some features important to me are missing. Salesman did follow up with email. I explained why I did not want this car, he responded with suggestion that a better fit may come in the future and he would so advise. This follow-up shows great courtesy and genuine interest, which is not always the case with sales people, in my experience.

My salesman Hasani was awesome!! This was the best sales experience Ive had buying a car. And I have purchased from Porsche, BMW, Mercedes, Lexus, Ford, Nissan and other side dealers. I would 100% recommend this dealership.

I would recommend Ed Voyles Chrysler Jeep to anyone interested in purchasing their next vehicle. They walk you through the entire process of car buying. I love my new vehicle.

Abundance of prrsonal attention

quick response.

Contact by e-mai only.

No pressure. Nice staff; professional.

Great job and very professional

While they didn't have the vehicle I was looking for I did get two follow up calls to see if there was something else I would be interested in.

Woman I takes with was very responsive and I was on my way t see here when I bought a car.