Ed Voyles Chrysler Dodge Jeep

Great communication just too far from where I live

great

This is my second car from this dealership! They really work with you to meet your needs! Rodney M. was amazing and went above and beyond.

The start of my experience at Ed Voyles was touch and go at first, but worked out fine in the end. They have a process issue that needs to be worked out from the top down with deliveries of used vehicles for sale. I found a Jeep I was interested in (I had been looking for months) on Cargrus.com that was at Ed Voyles...I called the dealership and my salesman confirmed it was there. I drove an hour and 15 minutes to see it. When the salesman and I went to see it, a member of the Ed Voyles senior management had placed dibs on it for a friend. It was never supposed to hit Cargurus.com. Big waist of my afternoon! The salesman was great and truely embarrassed and I was embarrassed for him. Long story short, I waited while the Ed Voyles employee's friend said yes/no to the Jeep. They didn't want it and I bought it. So, all ends well, BUT there is a major disconnect in communication somewhere that, if that happened at my job and probably yours, would get someone in big trouble. Major process issue needs to be addressed from the top down. It left middle management and hard working employees looking like fools... just unacceptable.

I would do business with in future

Very responsive salesmen & women -Ultimately did buy from this dealer. Staff was helpful, patient and not pushy. I would buy from them again.

Great to work with and salesman was friendly and helpful.

Great overall experience buying at this dealership. Did all of the negotiations via phone, text, and email and they were quick to send me a Buyers Order when we reached a fair deal. The next day I drove five hours arriving an hour before they opened and got to inspect the vehicle. After a test drive and signing all the paperwork I was in and out in less than two hours. Great service.

Great experience with the dealership!!

Vehicle had a crack in the dash and would have been nice to know before hand, but not a huge deal. It's not visible unless you look for it. Brian was very responsive and easy to work with. I live out of state. So lots of calls, e-mail and texts which was nice.

easy purchase, did all negotiation via email.

Got back in touch with me quickly.

These people absolutely refused to work with me. After driving 2 hours and making a cash offer they were only willing to drop the price by $200. A complete waste of time.

Vehicle not available and never put up for sale. I stopped. Y dealer to test drive a Jeep Grand Cheerokee listed on CarGurus. I was told it was in the shop and could test drive the next day. I arrived the next day and was told the vehicle had extensive rear end damage and would not be sold on the lot. Why was a vehicle advertised that would never be available for sale?

The internet sales representative contacted me promptly, and was courteous and friendly. We communicated over the next few days, but were unable to close the deal partially due to his limited financing options. He forgot key points (more than once!) I had mentioned in my email correspondence, I think it would have been helpful for him to review our conversation each time he worked on this prospective deal. He ended up giving us a quote before he received the financial paperwork he requested from us. Once he found what we had sent, he never gave us a revised quote. We bought a vehicle somewhere else .

1st. Contacted the dealer on Friday, Oct. 28. Car was available. Drove 50 miles to test drive. I was interested. When discussing how to get my wife to see it I was informed that due to airbag recall It couldn't be sold. Was offered one at $10 k more. It felt lie a bait and switch. Now, 3 days later it is still being advertised on their web site and Autotrader. Hmmmm.

Quick response & Follow-up

Salesman met as agreed, brought car out for test drive, but turns out some features important to me are missing. Salesman did follow up with email. I explained why I did not want this car, he responded with suggestion that a better fit may come in the future and he would so advise. This follow-up shows great courtesy and genuine interest, which is not always the case with sales people, in my experience.

My salesman Hasani was awesome!! This was the best sales experience Ive had buying a car. And I have purchased from Porsche, BMW, Mercedes, Lexus, Ford, Nissan and other side dealers. I would 100% recommend this dealership.

I would recommend Ed Voyles Chrysler Jeep to anyone interested in purchasing their next vehicle. They walk you through the entire process of car buying. I love my new vehicle.

Abundance of prrsonal attention

quick response.

Contact by e-mai only.

No pressure. Nice staff; professional.

Great job and very professional

While they didn't have the vehicle I was looking for I did get two follow up calls to see if there was something else I would be interested in.

Woman I takes with was very responsive and I was on my way t see here when I bought a car.

Best car buying experience I have ever had!! Highly recommend them. I traveled 6 hours to buy a car from them and it was worth it. They are a needle in a haystack!!! Be sure to see Tyler if you go.

The agent was not aware the vehicle was still in transit to the dealer, Did discover vehicle was not on the lot. Called and saved some real aggravation if we had driven the 80 miles to see a vehicle not on the lot. Vehicle is still in transit a week later.

I messaged them to email me some pix of the truck because they didn't have any posted... The internet sales manager responded with a sales pitch instead.. I asked again and i got 4 very low res pics none of which were complete pictures of the truck but partial pictures of the truck. I called back two days later about the truck .. A sales rep took my number and said let me go check on the truck and I'll call you right back.... A day and a half later i called again because NOBODY called me back..... Only to hear oh that truck sold a couple days ago.. RIDICULOUS!! You can do business where you choose.... But i will NOT do business with a dealership that has no VALUE for potential customers like myself.

I overall enjoyed my experience at Ed voyles! Great customer service and fast service.

good

Sold car to another dealer before we could get there, even though left before even got call saying available.

Working online the dealership seems fair.

I never went in. The vehicle was originally listed for a lower price It looks like they have corrected it since I brought it to their attention.

I did contact them and Todd Prine responded. I went over on Saturday, met with Todd. We made a deal, and I am now driving the 2011 Sorento we talked about. So far I am very satisfied with our deal.

The salesman communicated with me all week and even the day I was coming out to the dealership. I drove an hour to get there and when I got there I could not contact him. He didn't return texts or calls. We could not find the car nor the salesman. We approached two managers for help and stood there waiting 20 minutes. No one ever came to help us so we assumed the car never existed and left.

Would not recommend to anyone. I drove from Auburn, AL the dealership after speaking with salesperson Kirby who said he could discount the car I was looking for. When I got there he said he couldn't discount it but recommended that I increase my down payment. I could have increased my down payment but I decided not to because of his dishonesty. I left and if I ever go back I would avoid Mr. Kirby.

Very informative and easy to work with

Prompt response

Excellent experience with this dealer. Todd was our salesman.

Great, quick response.

very responsive and timely

Timely response and follow-up. Decided to purchase elsewhere because the vehicle that I wanted and within my budget was at another dealership.

Two months after I bought my 2011 wrangler, the check engine light came on because of an evap leak. My t-case lever was never checked on the initial inspection and isn't connected to anything. Any time it rains I get a half inch of water in my floor boards as well. After all of which was brought to the dealers attention none of this was covered under my "full" warranty. I would suggest taking your business to a dealership that stands by what they're selling and one that values the customer even after you've purchased a vehicle with them.

Huge selection of good quality Dodge Ram vehicles new and old.

great friendly

Very prompt response & followup

Very quick response to me inquiry. Clint was great to work with and so was "Kool". Thank you guys.

really didn't want to help, they just said sorry nothing we can do to fit in your budget and that was that.

I have had the opportunity to work with their sales representative,Clint. He has been extremely helpful during my car search. He wasn't able to get me the car I was interested in but I truly believe he tried.

Had to contact them twice

"A great experience". They really know how to sale a car! A 4 up for Kendell!. And the one that closed the deal Jose S.! Best. P & P Transport, Inc Smith & Pamela