Palmer Dodge Chrysler Jeep Ram

11460 Alpharetta Hwy, Roswell, GA 30076
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Jan 21, 2017
Expressed interest in a Jeep from Palmer Dodge and received a phone call in 10 minutes from Eric Palmer. If they are as quick to give me a good deal as they are to want my business, I will buy from them. I will weigh in at a later date. Still searching for a Jeep Wrangler Unlimited at this time.
Is this review helpful? Yes | No
Jan 15, 2017
Their internet sales rep James told me on a Thursday that they will honor the price that I saw on a Wednesday on Cargurus. I sent him a screen shot from what I saved on my phone that it was 3k less than what they had it for. Then he tried to rush me to purchase it on Friday the same day of an ice storm. I told them I wasnt in a hurry and that I would follow up next week after they gave me the price after taxes and fees. So as Monday rolls around he just text me out the blue "Can you come in today"? No hello or nothing and later I finally got a copy of the out the door price which was not what we had agreed to. He then tells me yeah that was last month promotion and was no longer available? Totally different story than the internet rebate error he told me before . I just hate sales rep that tells lies after I got your exact words from a text?
1 of 1 people found this review helpful.
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Jan 14, 2017
great reply to my unrealistic offer to buy
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Jan 14, 2017
Will not call back or text after leaving messages. I even tried to get a different salesman after speaking with the salesman manager. Still NO responds back.
1 of 1 people found this review helpful.
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Response from Palmer Dodge Chrysler Jeep Ram:

I am very sorry this has happened. My name is Jody Cruce and I'm the VP.  Please feel free to contact my personal cell at 678-410-4528.

Thank you
Jan 11, 2017
Have not made a purchase but they have been very helpful and courteous.
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Dec 13, 2016
Dealer immediately responded and after stating I live more than 4 hours away the next question I asked was, "is the Jeep still available" he said yes. U submitted a credit app they ran my credit and emailed me to tell me the Jeep sold the night before. It left a bad taste in my mouth.
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Dec 3, 2016
Representative called me and answered all of my questions .
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Nov 22, 2016
tthies
Very good with contact and communication. Purchasing process was average at best.
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Nov 21, 2016
Willing to get deal completed but did not disclose the vehicle was in an accident until I found it in the CARFAX
7 of 7 people found this review helpful.
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Nov 15, 2016
quick response very helpful
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Nov 3, 2016
Quick response & offer online incentives
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Oct 31, 2016
Poor follow up. I inquired about an x6 for sale. I was told it was available by an online sales rep. I attempted to schedule a day/time to see the SUV but my message wasn't returned. The next day, a sales manager emailed me to determine if I was still in the market. I asked if the SUV was still available. He never responded so I called the store. I was told it was sold already. Feels frustrated with the lack of follow through.
1 of 1 people found this review helpful.
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Aug 26, 2016
Excellent.
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Aug 19, 2016
Very professional well run dealership. I would do business with them again.
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Aug 11, 2016
After 3 days of negotiations I had an appointment at 6:30 pm and the car was sold out from under me at 3:00 pm without even the courtesy of a call to make another offer.
5 of 5 people found this review helpful.
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Jul 24, 2016
Professional experience with them.
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Jul 15, 2016
This was a very good experience. Very responsive and sales person Connor did a very good job of getting me information I requested. Best of the three dealerships I contacted by a wide margin.
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Jul 15, 2016
went to see this car and brought this car the same day. what a great experience!!!
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Jul 13, 2016
5
No pressure. Professional. If they had the car I wanted I would like to purchase it from them but they didn't.
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Jun 24, 2016
Did not pursue this vehicle. Found another car before I had time to test drive at Palmer Dodge. No problem with dealer.
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Jun 21, 2016
Purchased my Jeep Grand Cherokee. Dustin H. was awesome and made the process painless.
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Jun 4, 2016
Great people
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Jun 3, 2016
Responded quickly. But, car advertised was not available.
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May 26, 2016
Dealer was good. I inquired, he answered quickly. I just changed my mind. The price is more than I want too pay for a 2012 vehicle with 96,273 miles.
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May 20, 2016
Responded quickly and answered questions to our satisfaction
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May 13, 2016
They are very Helpful
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May 11, 2016
Connor was very helpful!
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May 11, 2016
good
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Apr 29, 2016
The dealer answered my questions and was very helpful.
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Apr 23, 2016
very professional responded right away!
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Apr 7, 2016
Not good experience, wrong pictures of cars online, can't give what was offer
2 of 2 people found this review helpful.
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Mar 24, 2016
Very friendly very responsive to questions, just could not get together on price.
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Mar 10, 2016
Willing to negotiate to get you into a quality vehicle.
1 of 1 people found this review helpful.
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Mar 7, 2016
We decided price would be above our range.
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Feb 29, 2016
Prompt response
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Feb 10, 2016
I visit is ok
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Feb 7, 2016
Great Customer Service.
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Jan 14, 2016
Excellent service before and after the purchase. Kept appointments and very considerate an
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Jan 10, 2016
When they finally contacted me, I was told all the good deals where gone but had special pricing on much more expensive trucks. Usual switch and bait. Please read all reviews before purchasing here.
2 of 2 people found this review helpful.
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Jan 4, 2016
Dealer never responded to my e-mail. Salesman was very polite when I called, but did not negotiate.
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Dec 16, 2015
Great service!
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Oct 27, 2015
responded quickly, very informative & professional
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Sep 10, 2015
Not professional. Lost interest in purchasing a car from Palmer. No urgency in service.
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Sep 5, 2015
cool
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Jul 26, 2015
Good
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Jun 6, 2015
Palmer did me right. I bought a good used truck with no problems. Plus they are very dog friendly.
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Apr 11, 2015
Fast response
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Old Dealer Reviews

Aug 14, 2014
Totally uninterested salesman and no follow up after complaint
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Aug 2, 2014
They were terrible. Caught the salesman in two lies. Would not recommend them . Very unprofessional.
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Jun 20, 2014
I have received all the answers on m inquiries
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Mar 1, 2014
great finance guy
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Feb 1, 2014
Great dealership & satisfied w/ car purchase
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May 22, 2013
Car salesperson Jordan responded immediately to my inquiry and called me the next morning. I went and looked at the car that day and bought it on the spot. GREAT JOB Jordan and great service at the dealership. Thanks CarOurus!!
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Mar 10, 2013
excellent service
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Feb 28, 2013
i contacted several dealerships while looking for a new rubicon.their salesman,i wish i remembered his name,was the ONLY one who took the time and extra effort,even after he found out i was recieving an under the factory invoice discount to try and make the deal happen.
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Sep 26, 2012
balou_2
They disappeared after the sale… I was an out of town buyer and had to rely on the salesman for complete report on the condition of the vehicle purchased. Per purchase I couldn’t say enough good stuff, great communication, great response, very helpful. Both the salesmen and I somehow overlooked the fact that both front rims were bent. Even after the dealership replaced the tires they still did not mention this safety defect to me. Only after I got back home did I notice this problem. Tried to contact the salesmen, sales manager, even the Vice President of the dealership and received no response. Finally after two weeks got a phone message from the sales manager and a week later and 4 returned calls have still not heard back from him. In short, pre-sale service A+… post sale service F-. I’m guessing the Palmer dealership cares only about my money and cares nothing for my business, satisfaction as a customer, not the safety of my family or pre-owned vehicles they sell.
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Dec 30, 2011
reggie72366
outstanding
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Dec 28, 2011
They followed up very quickly. I decided to buy locally though because I had a trade in and didn't know how well the deal would turn out once I delivered my trade in.
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