Shottenkirk Chrysler Dodge Jeep RAM

Good experience we them very very good people will buy my cars from them soon just ain't had my TRUCK long trade it in on my dream car srt

Responded quickly and sent a video of the car. Dealer was not willing to come off the price even though they had it priced $1500 over market value.

Shottenkirk CDJR contacted me in a timely manner and made sure I had all the information I needed about the vehicle.

I haven’t talked with no one yet but the prices are right for me

Chandler was extremely helpful. He was willing to bring the truck to me, so I wouldn’t have to drive to his location (aprox 60 miles one way).

They were great and made me feel really comfortable.

on 1/11-18 i went to shottenkirk in canton. i did not get the car i asked for. instead they put me in a brand new 2017 jeep renegade. i was not approved for the cheaper used car but i was approved for a newer more expensive car. ive been nothing short of honorable with these people. for whatever reason they think its ok to drive around with a test drive tag. i dont feel comfortable riding like this. i expressed this to them. they dont care

the button on the car gurus website indicated that I should submit an inquiry to learn the dealers actual selling price on the car. They are very nice people and seem interested in my business. But they WILL NOT tell me their best and final selling price of the car over the phone. Negotiating a car buy has been and remains a fairly tedious process for an average consumer like me.

Responded quickly and had good follow up

This dealer responded very quick

Very unsatisfied. They were not professional at all about a deal we we're trying to make. It's been 4 days since they told me they would call back with numbers for us and that they put the truck we wanted on reserve. I decided to call then today to see what the hold up was and they tell me they sold the truck yesterday! After telling me they reserved it for me because we we're ACTIVELY in a negotiation and instead of calling me and letting me know they went ahead and sold it they just did not call me back so I knew to take my business elsewhere. A call would have been appreciated to let us know what was going on! Very unprofessional!! Felt like all I received was the run around!

Outstanding

Responded quickly but didn't have the truck

I made contact around 1:20pm on 08/26 to check on 2009 Chrysler Town and Country. And I received a call back by Aspen and I made appointment to go to there showroom she told me the car is available and will be waiting for me. Then after I drove 51 miles and reached there she appointed me with another guy and he start asking me what part of the car I liked. He said "is it the price"? "is it the color"? And I told him I want to see the car. Then he said "The car is sold". I couldn't believe after I drove all that way and wasted my time, to be told the car is sold. He tried to offer me but those cars price are not in my range. I am very disappointed. Plus Aspen didn't showup at least to explain or apologize.

You won't do better with a used car experience than Shottenkirk. From the start, my contact with the dealer through CarGurus was responded to quickly, but politely by Austin. She confirmed the truck was still on the lot, and they could hold it for me before I made the 2h drive to look at it. She met me in person when I arrived (no out-sourcing!) and introduced me to Brett. Let me tell you, Brett Hixson knows the inventory so well! That's something you won't find MOST places. You walk in and want to look at a car/truck, and they mumble about it, and on the test drive don't seem to know anything much. He knew this specific truck, knew its history, basically did his homework. I was impressed! Then he worked hard for me all afternoon to get the value on my trade-in that I felt was fair, and I walked out with a superior truck for a very fair price and felt like I was valued and respected all the way through. Donovan in finance was awesome as well, fully explaining every detail, option, etc. Of course, I bought the truck. In the end, I felt like I really wanted to give them my business even if it wasn't this truck. But everything came together, I got my truck and they got my business! I've been a Toyota man for a long time, but who knows? These folks may have me buying a Ram next time! Great experience, great people!

Bret was very helpful and knowledgeable

Great experience

Great experience!

They contacted me as soon as I requested information. They sent a video and carfax the same day. I was not able to come in before it sold but they called and told me it had sold so I did not make a trip looking for that vehicle and offered to help find another vehicle.

Did everything right. Easy to communicate with. Very accommodating.

Enjoyed working with these guys. Took a little back and forth but we got a great deal.

Asked for best price, was given the run around for a few emails, Just gave up on them.

This was very horrible. I traveled 80 miles to check out a car that was portrailed to be in good working and selling conditions but only to find out on arrival, it was a wrecked car, damages all around the car. That was not supposed to be advertised to be sold in that condition. If it was advertised as wrecked car and I still decided to go that distance to check it out, then I would have accepted it but never said at Carguru website that there was any damages. Henceforth, I will never waste my time in getting involved in any advertised vehicle without pictures.. Indeed, this was a very sad experience.

Very good people, little slow on first visit. Once talking I was very happy.

No hassle, fast and friendly,

Best buying experience Joe white is the man you want to see!

I had a very good experience with the folks from Shottenkirk Chrysler. Very good customer service. Both Bill Bostic and Derrell Stephens were great to work with as were the guys in the Finance Dept. At the time of my purchase, they were extremely busy, but managed to multi task pretty well I would say. Never left me hanging, answered all my questions etc. I hope I have equally good service when I have to take my car in for service. I recommend the drive to Shottenkirk Chrysler if you are looking for a new or used car.