Used Ford Focus for Sale in Chicago, IL

My salesman was great

Good experience. Bought the car.

While the Salesperson, Mitchell, that I dealt with was friendly, he had to consult with his manager regarding a car that I was considering trading in. They really tried to "Low Ball" the value of the trade in. I had done the reasearch and knew what the car was worth. The overall experience was definitely not good. I would not recommend this Dealership.

They were very professional about getting back to me and very prompt! I just decided that was not the right color for me. I was looking for a Bianco Eldorado color.

Everything went well with the experience. The car was exactly what I wanted.

After texting back and forth for a couple of days. I drove over an hour to buy the car. Getting in on the agreed time I was informed the car was on hold for a customer in MI. The salesperson didn't even know my name. Then they said they sent her money back and tried to sell me the car anyway at a much higher price. Very unprofessional. Later that day I found a used 2021 with 400 miles for the same price.

Very great to work with

Quick to respond, unable to Test Drive before sold.

Good customer service.

Great communication.

THE WORST EXPERIENCE EVER!! Appointment scheduled for view and test drive, confirmed by dealership several times, to then on appointment day, arrived at dealership, was never acknowledged, and was told vehicle was not there. Major waist of my time!!

This dealership advertises low prices then finds a reason to say you don't qualify for that price. I didn't live in the proper zip code. Lol! The kept sending electronically automated emails acting like they wanted to help,but didn't return my phone calls. They don't deserve any more that 1 srar

They did get back to me

Salesman said that they do not finance out of state.

Great prices.

Buyers beware, this dealership buys junk vehicles and sells it at premium price. Would not recommend.

It was a good experience.

It was a great experience Cordell was great!!!!

Jorge was a pleasure meeting and to do business with very laid back place not pushy whatsoever and I’m enjoying my truck

My purchase was very easy they even stayed after hours to complete my purchase the staff were very nice

Quick to answer all my questions.

Car had issues. Such as the windows didn’t go all the way up, leaving gaps and not creating a water tight seal to protect the car from the precipitation elements of snow and rain. After purchase, I’ve spent days and hours at the dealership rectifying an issue the dealership knew was present at the top me of sale. Just shady and shiesty but I got my car and it was inevitable fix. But I had to fight them to fix it.

They would not honor the price that they have advertised online. They have a secret price when you call in that is 3000.00 over the online asking price. Their attitude is take it or leave it. This a "sellers market". I haven't encountered this price issue at any of the other numerous dealers that I have contacted around the country. This is really unfortunate as they have a car that I am otherwise interested in buying.

Good people..... outdoor not get together on price

Car was not available but they were courteous.

Truck undercarriage rusted!!! Not a good truck or dealership!!!

Ran credit, said he could get me approved, then 2 days later said, there is no chance of getting you approved.

Not dealt with in a professional manner. Called and made appointment to see and test drive the vehicle. Was called back and told that the dealer had promised another customer that they could see and test drive the vehicle prior to anyone else. Told that the dealer would get back to me by 1 pm that same day. I never received a call back, not even a text message.

Fahim was very pleasant and helpful. The vehicle was in very good condition... seems like we got a very good buy. Would definately do business with Luxury Cars Xchange again. again. Purchased vehicle!

Answered quickly but then kept making excuses why I can't come and test drive the vehicles. Don't even answer the phone professionally.

Not that bad

Terrible, I told them I was interested in the car and I got there it was in the shop no problem I came back but the night before I asked if it was available and if it was fixed they said yes so I said I’ll be there tomorrow I came there they had no idea where the car was, two years ago this was a good spot to get cars now it’s complete crap

Good open relaxing time testing cars

Great service and a fast service

Very helpful GREAT customer service

The vehicle was in great condition when I arrived, it looked just like the picture.

Answered quickly but then kept making excuses why I can't come and test drive the vehicles. Don't even answer the phone professionally.

I went and test drove this car, and am considering purchasing it. I am considering it, but there are other TT's I am looking at as well. It is a lice looking car, but has a manual top, and has been repainted, two drawbacks for me. I have owned several TTs, and every one has had an electric power top, my wife really wants the electric top, and I prefer the quality finish of Audi paint, so I'm not ruling it out, just making sure I have exhausted all options first.

Fast contact

Very professional and customer service outstanding!

We had a great experience from start to finish! We are out of state and Russell and Jesse made everything so easy! Would recommend this dealership!

It was a fast response

They said on several different dates that car was in stock when it had been sold weeks ago. Bate and switch tactics, very sleezy. If image of car not posted likely a fake ad.

Everything was top notch , could not have asked for a better experience

Excellent service. Car was at point as advertised.

I received information on the items contained in and on the car.

absolutely loved it! they were so insanely kind and helpful, gave me a lot of information on the car and were very genuine with everything. loved this place thank y’all so much

I found several things wrong with this van and they wouldn't take anything off the price. The exhaust pipe had a hole, the windshield wiper in back was broke, a couple of rust spots, the weather strip on driver side was sticking out and the molding was sticking out.

It went very smooth , no hassles .

A quick video was sent to me stating vehicle still available. So contact was made. I still haven't purchased a vehicle a week later.

Great dealer! Super friendly and very professional!

Damir was by far the best sales rep We have EVER experienced . Knew every detail About the car we were looking for, no question he could not answer. We learned more about the vehicle of interest then we could ever imagine!

both of them never sent pictures and shipping quotes i responded to their emails never got answers back their pictures were both the same stock photos mancaris upped their price by $2000 2 days after i contacted them

quick response

Salesman I worked with was very nice which is why I am giving 2 stars. But facilities are dated, offered me over 5K less on my trade-in than other dealers and said “it was the best they could do” and then left my truck sitting on 95th street couldn’t even be bothered to drive it back to where I originally parked. Will absolutely not be recommending this place to anyone