Packey Webb Ford

Internet Approved, Blue Oval Certified, Quality Checked

1815 W Ogden Ave
Downers Grove, IL 60515

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Sales: (224) 442-9428

Service: (844) 327-8607

Today 9:00 AM - 9:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/12/26/21/35/2019_ford_fusion_hybrid-pic-2640232314863086736-152x114.jpeg

2019 Ford Fusion Hybrid SE FWD Used Cars in Downers Grove, IL 60515

Great Deal
$1,621 BELOW
CarGurus IMV of $18,645

Price: $17,024

Mileage: 16,056

Location: Downers Grove, IL 60515

Average time on market: 11 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Magnetic Description: Used 2019 Ford Fusion Hybrid SE FWD for sale - $17,024, 16,056 miles with Navigation System, Adaptive Cruise Control, Alloy Wheels, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2014_ram_1500-pic-7436753628905848731-152x114.jpeg

2014 RAM 1500 Tradesman RWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,749 BELOW
CarGurus IMV of $14,743

Price: $12,994

Mileage: 71,771

Location: Downers Grove, IL 60515

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Bright White Clearcoat Description: Used 2014 RAM 1500 Tradesman RWD for sale - $12,994, 71,771 miles with Steel Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2013_chevrolet_cruze-pic-2164537745346700698-152x114.jpeg

2013 Chevrolet Cruze 2LT Sedan FWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,543 BELOW
CarGurus IMV of $8,040

Price: $6,497

Mileage: 103,948

Location: Downers Grove, IL 60515

Average time on market: 15 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Topaz Metallic Description: Used 2013 Chevrolet Cruze 2LT Sedan FWD for sale - $6,497, 103,948 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Safety Package, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Heat Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2018_ford_escape-pic-3792674879994810953-152x114.jpeg

2018 Ford Escape SE FWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,517 BELOW
CarGurus IMV of $17,497

Price: $15,980

Mileage: 18,666

Location: Downers Grove, IL 60515

Average time on market: 53 days Certified Pre-Owned: No Transmission: Automatic Color: Cinnamon Glaze Description: Used 2018 Ford Escape SE FWD for sale - $15,980, 18,666 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/12/20/03/57/2015_buick_enclave-pic-6459108795720659049-152x114.jpeg

2015 Buick Enclave Leather AWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,419 BELOW
CarGurus IMV of $20,193

Price: $18,774

Mileage: 66,766

Location: Downers Grove, IL 60515

Average time on market: 43 days Certified Pre-Owned: No Transmission: Automatic Color: Carbon Black Metallic Description: Used 2015 Buick Enclave Leather AWD for sale - $18,774, 66,766 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/12/27/02/32/2011_chevrolet_express_cargo-pic-5610916144359352421-152x114.jpeg

2011 Chevrolet Express Cargo 2500 RWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,605 BELOW
CarGurus IMV of $9,945

Price: $8,340

Mileage: 147,132

Location: Downers Grove, IL 60515

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Summit White Description: Used 2011 Chevrolet Express Cargo 2500 RWD for sale - $8,340, 147,132 miles with Steel Wheels, Convenience Package
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2015_ford_flex-pic-1520399337857959553-152x114.jpeg

2015 Ford Flex SEL AWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,440 BELOW
CarGurus IMV of $20,057

Price: $18,617

Mileage: 50,570

Location: Downers Grove, IL 60515

Average time on market: 51 days Certified Pre-Owned: No Transmission: Automatic Color: Magnetic Metallic Description: Used 2015 Ford Flex SEL AWD for sale - $18,617, 50,570 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Navigation System, Appearance Package
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2018_ford_escape-pic-2072537930227987929-152x114.jpeg

2018 Ford Escape S FWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,127 BELOW
CarGurus IMV of $17,181

Price: $16,054

Mileage: 3,225

Location: Downers Grove, IL 60515

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Metallic Description: Used 2018 Ford Escape S FWD for sale - $16,054, 3,225 miles with Bluetooth, Steel Wheels, Backup Camera
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2015_ford_mustang-pic-5218405398830140843-152x114.jpeg

2015 Ford Mustang EcoBoost Premium Coupe RWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,323 BELOW
CarGurus IMV of $20,317

Price: $18,994

Mileage: 8,410

Location: Downers Grove, IL 60515

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: Race Red Description: Used 2015 Ford Mustang EcoBoost Premium Coupe RWD for sale - $18,994, 8,410 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2012_ford_escape-pic-1178246479816247897-152x114.jpeg

2012 Ford Escape Limited FWD Used Cars in Downers Grove, IL 60515

Good Deal
$991 BELOW
CarGurus IMV of $7,984

Price: $6,993

Mileage: 116,908

Location: Downers Grove, IL 60515

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Ebony Black Description: Used 2012 Ford Escape Limited FWD for sale - $6,993, 116,908 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Luxury Package
https://static.cargurus.com/images/forsale/2020/01/16/02/47/2011_chevrolet_cruze-pic-5393328412785006308-152x114.jpeg

2011 Chevrolet Cruze 1LT Sedan FWD Used Cars in Downers Grove, IL 60515

Good Deal
$925 BELOW
CarGurus IMV of $7,524

Price: $6,599

Mileage: 76,717

Location: Downers Grove, IL 60515

Average time on market: 17 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2011 Chevrolet Cruze 1LT Sedan FWD for sale - $6,599, 76,717 miles with Steel Wheels, Bluetooth, Navigation System, SE Package, Preferred Package, Convenience Package
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2016_lincoln_mkx-pic-5116197039639439538-152x114.jpeg

2016 Lincoln MKX Reserve AWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,642 BELOW
CarGurus IMV of $28,634

Price: $26,992

Mileage: 20,136

Location: Downers Grove, IL 60515

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Black Velvet Description: Used 2016 Lincoln MKX Reserve AWD for sale - $26,992, 20,136 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Climate Package, Utility Package
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2016_scion_ia-pic-4708249891333249673-152x114.jpeg

2016 Scion iA Base Used Cars in Downers Grove, IL 60515

Good Deal
$930 BELOW
CarGurus IMV of $8,924

Price: $7,994

Mileage: 96,485

Location: Downers Grove, IL 60515

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2016 Scion iA Base for sale - $7,994, 96,485 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2019_ford_ecosport-pic-5680524931768149861-152x114.jpeg

2019 Ford EcoSport SE FWD Used Cars in Downers Grove, IL 60515

Good Deal
$2,051 BELOW
CarGurus IMV of $19,571

Price: $17,520

Mileage: 3,633

Location: Downers Grove, IL 60515

Average time on market: 63 days Certified Pre-Owned: No Transmission: Automatic Color: Smoke Metallic Description: Used 2019 Ford EcoSport SE FWD for sale - $17,520, 3,633 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/12/20/03/47/2012_dodge_journey-pic-4591992930862102998-152x114.jpeg

2012 Dodge Journey Crew FWD Used Cars in Downers Grove, IL 60515

Good Deal
$1,101 BELOW
CarGurus IMV of $9,345

Price: $8,244

Mileage: 92,577

Location: Downers Grove, IL 60515

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearl Description: Used 2012 Dodge Journey Crew FWD for sale - $8,244, 92,577 miles with Bluetooth, Aluminum Wheels, Remote Start, Quick Order Package
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All reviews are verified visits to the dealer. – Learn More
Jan 6, 2020
Bomba23
5
Bought the vehicle, Brad V is a very professional sales rep, he is not the typical sales guy that pushes customers to buy the vehicle, and the dealer is a very nice facility, I even got power train lifetime warranty!!
Response from current dealership:
Thank you for your kind words about Brad and our facility! We are glad you are excited and hope you enjoy your new vehicle. Safe travels!
Dec 31, 2019
Salesperson polite and professional. No pressure to buy.
Response from current dealership:
Thank you, Jim!
Nov 21, 2019
They contacted me and I talked on phones about that car then was info on car was sold but the very next day it was on CarGurus
Response from current dealership:
Hi Joe, thank you for your review. We try our best to keep our customers up to date on the status of the vehicles they are interested on. When a vehicle sells, it takes the system about 24-48 hours to cycle through once the sale is finalized.
Nov 18, 2019
Rockoz
Quick response from dealership.
Response from current dealership:
Thank you!
Aug 28, 2019
Purchased the Mustang I found on Car Gurus. Dealer was very good to deal with.
1 people found this review helpful.
Response from current dealership:
We hope you are enjoying your Mustang and are glad you had a pleasant experience!
Aug 27, 2019
The woman in sales followed up very quickly and was helpful. She even followed up after some time. Thank you.
Response from current dealership:
Thank you Russ!
Jul 31, 2019
We had a WONDERFUL experience purchasing a 2017 Ford Fusion!
0 people found this review helpful.
Response from current dealership:
Thank you for taking the time to share your wonderful experience. We are glad you had a great experience, and hope you enjoy your Fusion! Safe driving and we hope to see you in the future.
Jul 6, 2019
Eloi132
A TERRIBLE experience. I worked with a salesperson for 4 days to get financing and a down payment all set. I stayed in close contact with the salesperson. The dealership is more than an hour from me. As I was leaving my home, going to purchase this car, I confirmed everything with the salesperson. I was told that the car was waiting for me. I called while I was on the way to the dealership and the salesperson informed me that his manager had decided to sell this car to someone else, even though he knew that I was driving to the dealership, at that moment, to purchase the car. I have no words, or at least no civil words, to describe how angry and disappointing this was. My advice is to stay far away from this particular dealer.
1 people found this review helpful.
Response from current dealership:
It is unfortunate you had a bad experience at Packey Webb. We sell cars on a first come basis. We need a contract and down payment before holding a car. All of our cars are for sale until someone buys the car. We never appraised your car, and you never saw our car. We are sorry, and I hope you find your dream car. We have 18 salespeople other than Eric all trying to sell the same cars.
Jun 19, 2019
smushtaq
Nando was great to work with, he stayed past his working hours to meet my schedule and work with me on finalizing a deal. Buying experience was pleasant and would recommend them this dealership
1 people found this review helpful.
Response from current dealership:
We are pleased you had a pleasant experience with him. We hope you enjoy your new vehicle.
May 16, 2019
very good people to work with
Response from current dealership:
Thank you for the review Christopher! We are glad you had a good experience with our team.
May 14, 2019
GuruBNMGC
I messaged them in the morning and an actual salesperson contacted me, instead of an internet rep/ manager/coordinator etc. I worked with Brad V. who was straight to the point and didn't try to sell me on bells and whistles. I am currently disabled and it's very difficult for me to get around. I sent them a fair offer via email and they accepted it without any back and forth. My offer was below their asking price and it was exactly what I intended to spend. I had contacted other dealers and very few were willing to negotiate via email or budge on their price. I scheduled a test drive, loved the car and had outside financing. I was in and out in less than two hours. No pressure to buy add ons. Although they offer extra warranty, no bullying to buy the products or to use their financing. A fast, painless transaction. I'd highly recommend this dealership and contact Brad V. In sales.
Response from current dealership:
Thank you for leaving the review. We appreciate the recommendation. We are glad Brad could provide excellent and honest service. Safe driving!
May 7, 2019
Matt was just a super salesman, I would recommend anyone looking for a vehicle at their dealership ask for him specifically!!!
Response from current dealership:
Thank you for the review. Matt will be glad to hear this kind recommendation!
Apr 20, 2019
Received internet pricing as requested. I have some interest but I haven't decided yet between Ford, Honda, and Toyota. I did not receive info on incentives or finance offers. However, I may consider Packey Webb Ford if I don't see a better deal somewhere else.
Apr 12, 2019
GuruCPV68
Good service
Apr 9, 2019
I bought a 2010 SVT raptor From here, under the impression that I would get Better service if I bought a Ford From Ford. I didn’t think I would have to aggressively negotiate a tank of gas and an oil change, in which I DIDN’T GET. On top of that, The fuel pump went out on the car less than 9 days after I bought it. Thankfully Nick from the service department was a stand up guy and Repaired it with no Hassle. Still haven’t received a follow up call asking about the truck from anyone from Customer Service or sales. Shows how much they care.
2 people found this review helpful.
Mar 21, 2019
Vhorizon
Very reliable and friendly dealership.
1 people found this review helpful.
Mar 15, 2019
bigacex1
Great to do business with , vehicle was available and my Mother in law is happy with her new car.
Mar 12, 2019
Helpful attentive straight shooters - easy to deal with
Response from current dealership:
Thank you Thomas!
Mar 9, 2019
GuruCPP16
Dealer responded. But I felt isolated at the dealership. Salesman didn't know anything about the vehicle. But I purchased the vehicle going off the knowledge I had already researched.
1 people found this review helpful.
Mar 7, 2019
GuruW21RV
Great experience except they took way too long getting the paperwork done; especially for a very simple "all cash" deal. But, still, a very nice place, nice people and so no real compliants.
Nov 21, 2018
GuruXR7NK
They did a great job of staying in contact with me. However I did purchase a mustang from a local dealer.
Nov 13, 2018
GuruXCTG5
Fast. Responces
Oct 31, 2018
The customer service was ok. Although the car that I purchased had a few minor issues that the dealer hidden from me, but I did asked them before I bought it online. Also one major issue was the rust from Chicago weather and I also asked and they even sent me pictures, of the bottom of the car, but this car has lots of rusty haze on all chrome mouldings and nice amount on the undercarriage.
Oct 28, 2018
Great dealer ended up buying vehicle
Jun 26, 2018
They were great at sending me the information I wanted. Wish I lived closer then 7hrs.
Response from current dealership:

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Packey Webb Ford! We can't wait to see you again, have a great day.
Jun 18, 2018
Good experience
Response from current dealership:
Alexander, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Safe travels!
May 31, 2018
Great follow through and response. Vehicle sold before i could get there to see it.
Response from current dealership:
Wow, it's experiences like yours that really keep us motivated! Until the next time we meet, take care!
Apr 6, 2018
Good
0 people found this review helpful.
Response from current dealership:
Hi, Jason
We appreciate the five star review!
Thanks,
Packey Webb Ford Team.
Mar 28, 2018
Real nice people to deal with
Response from current dealership:
Juan, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you!
Mar 9, 2018
Very prompt
Response from current dealership:
Victor !
We appreciate the five star review.

Thanks,
Packey Webb Ford
Feb 22, 2018
Staff was exceptional. Honest and over delivered. I'm and out of state buyer and my time is valuable, would do business again with these folks. Thanks again, Tim
2 people found this review helpful.
Response from current dealership:
Tim, we thank you for the kind words are happy to hear you had a good experience. Our sales & service team work hard to provide an excellent experience. Thanks for choosing Packey Webb Ford.
Read 57 old reviews
Jan 10, 2018
Evan was great I had a very good time Thanks Dave
0 people found this review helpful.
Response from current dealership:
Hi, Dave
We would like to thank you for being a valued customer of Packey Webb Ford. Our sales team appreciates the five star review! We strive to make the car buying experience a good one.

Warm Regards,
Packey Webb Ford Team.
Dec 22, 2017
I got the car I wanted at the price I wanted. Everyone was pleasant and professional.
1 people found this review helpful.
Response from current dealership:
Hi, Richard

We appreciate the awesome feed back! Also the great five star review.

Our sales and service team strive to provide in excellent customer service.

We appreciate your business ,
Thank You for choosing Packey Webb Ford.
Nov 25, 2017
2006 Mazda MPV van was advertised as a ES when it was only a LX and their own photos showed it. Cost them a sale
5 people found this review helpful.
Nov 18, 2017
GuruZHBMP
good experience i made a pruchase
1 people found this review helpful.
Response from current dealership:
Hi,

We appreciate the excellent review!

Safe Driving,
Packey Webb Ford.
Nov 2, 2017
GuruZDSDZ
Quick responses
Response from current dealership:
Hi,

We appreciate the five star review!

Thank You for choosing Packey Webb Ford.
Sep 21, 2017
Experience was fantastic! From the salesman, Eric, who sold us the car and the manager who kept our 7 years year old entertained by throwing a ball back and forth, to the finance manager, Kevin, who was great to talk to. We couldn't have asked for a better dealer to work with
1 people found this review helpful.
Response from current dealership:
Hi Michael,

Our sales department thanks you for the five star review!

It was a pleasure working with you and your family.

Our sales team strives to provide excellent customer service.

Safe Driving,
Packey Webb Ford Team
Sep 6, 2017
GuruDHH5G
Immediate reply!
Response from current dealership:
Hi,

The five star review is excellent ! We thank you for your business.

Packey Webb Ford Team
Aug 29, 2017
Excellent experience!! Would buy from there again!
1 people found this review helpful.
Response from current dealership:
Stacy,

We appreciate you and the five star review!

Packey Webb Ford thanks you for your business.

Our sales team works hard to provide in excellent experience.  

Sage Driving,
Packey Webb Ford Team
Aug 28, 2017
Raul Jarquin
Good
Aug 25, 2017
The price color and mileage listed on your website was different from the sticker price The salesperson Jerry was great. I purchased the car on a Saturday but told them I was seeking State Farm financing on Monday. This is our 3rd car with Packey and normally they would hold onto the paperwork. When I called them Curtis or Chris Monday morning to let him know the financing went through he told me that he submitted the papers and that I had to wait for the finance company to mail me something. I also sensed a wall between us in his conversation whereas prior to that he was welcoming and telling me about his sons.
3 people found this review helpful.
Aug 23, 2017
obm233
85
Were good about asking what features we wanted in a vehicle.
0 people found this review helpful.
Response from current dealership:
Thank you so much for your feedback! Please, don't hesitate to reach out if you have any further questions or needs. Have a great day!

Sincerely,
The Packey Webb Ford Team
Aug 15, 2017
At packey webb ford they were cooperative and were going to send me the pictures I requested. But in the end I went another route.
1 people found this review helpful.
Response from current dealership:
Jim, thank you for this excellent feedback of our sales department! We appreciate your business and time.

Sincerely,
The Packey Webb Ford Team
Jun 30, 2017
GuruLNB8
Yes, they replied, nut only to ask me when I can come in to discuss the options on the vehicle, not answer o my my specific question.
2 people found this review helpful.
Jun 2, 2017
Awesome Experience! Sales team is VERY professional!
Response from current dealership:
Your comments keep us motivated and working hard for all our guests, Chris! Thank you so much for being one of our valued guests and we look forward to your next visit!
Apr 30, 2017
Daytona98
Nick , did respond to my inquiry's promptly .
Response from current dealership:

Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership.Thank You!
Apr 18, 2017
I was ready to make a offer on a vehicle. The salesperson I was dealing with didn't know that the vehicle was already sold. I found it out from their website. They never contacted me back to say it was sold.
3 people found this review helpful.
Apr 8, 2017
I was contacted by one of your associates within twenty-four hours. We had a good exchange of information and I broke it off because I'm not quite ready for serious car shopping. When I am I will keep you in mind. Thank you
Mar 31, 2017
Manta_1914
They were great communicating with us. Just not the car we were looking for. Thanks!
Response from current dealership:

Manta, Thank you again for choosing Packey Webb Ford, and we hope to see you again soon! your positive review means a lot to us and we’re happy we could help you!
Mar 22, 2017
Excellent ! Easy to do business with....!
Response from current dealership:
We are glad we could provide you with such a great experience here at Packey Webb Ford! We look forward to continuing to work with you! Thank you
Mar 22, 2017
super_783180
Awesome no hassle!!
Response from current dealership:
Thank you, for leaving this excellent review! Our team always strives to ensure that we give our customers the best car-buying or service experience in town. Happy driving!

Sincerely,
The Packey Webb Ford Team
Mar 21, 2017
Good experience, as the salesperson was not overly aggressive. I was test-driving a used car on their lot. They did try to get me to buy, but after I told them I wanted to look around some more, they did not push too much. I found their used car pricing to be fairly reasonable, unfortunately, I did buy elsewhere. I would look at them again in the future.
Jan 11, 2017
They where prompt contacting me, I bought a different van though,
1 people found this review helpful.
Sep 3, 2016
Recently purchased used vehicle from Packey Webb and overall not at all satisfied. Was given car with less than 1/4 tank of gas. Brought it back to dealer after a couple days and had to spend close to $600 for front brakes and transmission flush as well as $40 for them to tighten and oil hinges on lift gate. All of this should have been done prior to them putting it on the lot for sale. They would not negotiate having these things done at the dealer expense because they had the upper hand since we had already purchased the vehicle. They should not sell a car unless they themselves would drive it as is and buy the car at the price we paid. Lesson learned, take car to own mechanic before signing a contract and giving them money and walk away if they won't let you or give you a guarantee of some sort.
17 people found this review helpful.
Aug 13, 2016
Very good
0 people found this review helpful.
Jul 26, 2016
They have quick response experts who know what to do to get the ball rolling. All without pressuring yiu into a decision you don't want to make.
1 people found this review helpful.
May 4, 2016
dtinlv
I was contacted within hours and found them to be very helpful without being pushy. I will give them a chance to get my business in the future
1 people found this review helpful.
Mar 14, 2016
Low pressure
0 people found this review helpful.
Feb 16, 2016
Didn't go there but their sales person did contact us. Very nice and professional.
0 people found this review helpful.
Jan 17, 2016
they were very polite and responded 4 times. Unfortunatgely he price of he car was a little higher than I coluld afford at this tilme. I would use them again
Jan 8, 2016
We had an awful experience at this dealership. I hate to say it, but this is your stereotypical, sleazy car dealership. Our salesman was nice enough, but they "play the game" ad nauseous. Not only did they offer us $4500 less than Carmax for our trade in, but they made false statements throughout the entire process. I was shown a kbb report of my vehicles value to try and justify their offer. Upon further inspection, there were some key elements missing (I'm assuming intentionally) to make me believe the value was much less than it actually was. When confronted about it not showing AWD and Navigation, the salesman simply said, "oh that's just how we ran it, but the values are all the same". Since when do these key features not add significant value to the price of a vehicle?!?! They continued to "go talk to the manager" to get answers to simple questions while leaving me waiting, and I eventually had to walk away from this place. Our salesman called us a number of times to try and help (good cop) but when it came down to it, I was their least favorite type of customer....informed! I urge you to make sure you do your research on what your vehicle is worth, and what the vehicle you're looking for is as well. They will make statements that are obviously in their best interest, and if you don't know what you're doing, this is the dealership that will take you for a ride.
10 people found this review helpful.
Dec 30, 2015
Great follow up on inquiries
0 people found this review helpful.
Nov 27, 2015
Perfect
0 people found this review helpful.
Nov 11, 2015
They where very nice and quick
Nov 11, 2015
They decided to send the truck to an auction without advising me. Bad business.
3 people found this review helpful.
Apr 14, 2015
They knew what I was looking for and my financial situation before going. They wouldn't budge at all on the price of the vehicle, and understated the value of my vehicle. I seen one same model etc as mine but 1 year newer. It was bare bones and selling for 24,000. Mine has the ultimate pkg, same as car looked at and the only would offer 12,000
4 people found this review helpful.
Apr 2, 2015
The staff was very professional and friendly
Mar 30, 2015
They responded to my in query & gave me options. Very nice to deal with.
Mar 29, 2015
Dave Gurtler was a pleasure to deal with.
0 people found this review helpful.
Jan 4, 2015
Excellent customer service!
1 people found this review helpful.
Aug 27, 2014
Not the vehicle for us but good to work with
Aug 21, 2014
Called me to tell me about vehicles they had, but were understanding and polite when I ended the call because none were good for me.
Jul 10, 2014
fair
Apr 21, 2014
I knew exactly what I wanted and these guys gave me a great deal for the car!!! Great experience, I highly recommend this dealer.
Apr 15, 2014
Joe Senese recommend a car and I love it. Trustworthy and efficient. Would definitely recommend the business
Apr 10, 2014
Good follow up on making the deal
Mar 13, 2014
contacted me after the truck was sold. several days later
1 people found this review helpful.
Feb 19, 2014
prompt and courtious
Jan 12, 2014
dealer contacted me with the price but it was more than my budget so I never went any further.
Oct 18, 2013
responded, even knew that we had purchased other cars from them
Sep 5, 2013
It turned out the pre driven car was a dealer buy back under the lemon law, was purchased at auction and had a moderate collision. We found this out on our own. Had our mechanic go over the car a found a major engine/transmission leak. We did not buy this car but did negotiate a new car purchase at this dealership.
Jun 25, 2013
Had a car with frame damage& bad leak somewhere in convertible top it smelled very musty inside car they still wanted a lot for car after I asked for car fax I then found out about damage very shaded experience. The salesman said he could get smell out I really can't believe that with how bad it smelled
1 people found this review helpful.
May 18, 2013
Worst dealership I've ever encountered. Despite calling beforehand to set up a test drive of their cobra mustang and driving 1hour they refused to even open the door of the car unless I guaranteed I would buy one from them. Who buys a car without driving it?
1 people found this review helpful.
Apr 25, 2013
Great people to work with
Jul 17, 2012
Buying experience disrespectful
1 people found this review helpful.
Apr 17, 2012
crmeier1
I had a very good over all experience with Packey Webb Ford. I drove almost 3 hours to get there. I love my Saturn Sky & I saved thousands by taking that drive. The only thing I didn't like was the salesman repeating all the reasons I liked the car, instead of getting down to the important things to me. Such as the price. I did play a little hard ball with them, but I got my price & 2.84% for 5 years. The finance guy was awsome, I was approved in all of 15min, & took my Sky home that day. I was very glad not to have to take another day to make that 3 hour drive down to IL.
Apr 10, 2012
I drove over three hours to go to this dealership because they had an excellent deal on a Ford, Edge. They were very helpful over the phone, via email and in person. When I arrived they had the Edge hoisted up in the shop. They replaced over a $1000 of parts on the car (including a new battery) without increasing the price of the vehicle. They were excellent to work with. I would definately drive the three hours again to work with them.
Feb 2, 2012
Bought this truck. It was a relatively painless process. They worked with me on the price, especially having the information garnered from your website. Having real choices was a help.

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