Used Ford Focus SEL for Sale Nationwide

Good friendly staff

Very good at customer service

Exelent service. He called me right away; kindness actitud.!!

Quick response friendly people

Great to work with, easy transaction, friendly staff.

I would not even give them a 1. We test drove a car there. It ran terrible. It had a miss, no power, ands the engine light was on. They told us that they would fix it and let us know when it was ready. A couple of days later we had to call them to find out the car was fixed. We made an appointment at 2:00 for the next day. We even let the salesman know that we were on the way. He was holding it for us. As we were pulling into town, the salesman said the manager sold it!!!!

Once I emailed them about the car, I was contacted immediately. The saleswoman was very helpful, set up test drive and I bought the car.

Nice experience with dealer

I just clicked on the button to see if the car was still available. The next couple of days I received emails asking when I wanted to come in for a test drive. Plattsburgh, NY is a bit far away from my home, so I politely declined. I just thought I would get a computer generated yes or no.

Didn't have the vehicle I initially wanted but came back today to test ride a new one they got in the other day. Ended up loving it and buying it. Liked the communication and no haggle approach. What you see is what you get and that's not something I'm used to at used lots. Used lots need to sell their vehicles to you. This place chooses to sell to the public so we can get discounts that other dealerships get. I liked it a lot.

I received a standard email reply to my email that didn't address not answer my question. Not sure if reply was automatic form reply or drafted and sent as original; if the latter then I must wonder why they didn't answer my question. Perhaps the dealer gets overwhelmed by online inquiries and can't invest time to read each one.

They answer me quickly!!! But I was wrong I though the truck was in Akron Ohio about 25 miles from home !!! But found it is 300 +- miles From home !!! To far for me at this time !!!maybe after Labor Day I’ll have time of still available

Great bunch of guys with extreme professionalism and kindness!

Incorrect info was given. Vehicle wasn't in running condition and all staff gave incorrect info of the vehicle.

Great

Excellent follow up from Jerome! Great customer service and friendly.

We waited almost an hour to test drive the car. When it finally came it had to go straight to service and they brought a second car but it had a flat tire. We left unsatisfied.

Not at all happy with this dealership. They had the majority of their vehicles on a different lot, so you had to wait to even look at the car, you were there to see. It seems to me that every vehicle that they were trying to sell had been wrecked or had frame damage. Be careful if you buy from this dealership. Go over the carfax with a fine tooth comb.

Good response tome

Didn't get it because the check engine light came on and smoking from the engine. They were honest about the car after test drive.

Great

Wonderful service and my buying experience was a breeze!

Great place, friendly staff, nice vehicles. Bought one!

The owner was really great it was a good experience for me the price and truck is everything he said I will do business with him again

While I did not purchase a vehicle from M&I, the salesman, Steve, was very communicative, even enjoyable to talk with. We both learned a lot about the car in question, and while it wasn’t the right car at the right time I would certainly consider doing business with them again.

Professional and experience .

Very helpful and friendly

Did not end up going to the dealership but they were fast and courteous with email replies.

Good experience. I will definitely go back

Contacted me and wanted to know if it was anything they could do to answer my questions.

Truck was horrible had several issues mechanically felt unsafe driving and yet they said it had been fully serviced.

Typical used car dealership. I drove 3 1/2hrs up to buy it; they sold it just as we pulled into the lot. After the sale, I was told the power steering pump was weak, and that it was a good thing it sold to someone else.. I specifically asked if there were any mechanical issues with it prior to driving up to see it. They intentionally did not disclose that fact to me. Nothing personal...but stay way far away from this outfit. Slimy and dishonest.

Responsive

I emailed about a particular vehicle and got an email back telling me how clean the vehicle and its history were. However the Carfax showed a collision in its history which caused the airbags to deploy. When I asked about that issue they just stopped communicating with me!

Although I didn’t buy this vehicle they got back to me right away when I had questions

Friendly and prompt.

Mike was very helpful. The car was just as he described it was. He was very honest with me and didn't try to pressure me into buying. I would recommend Capital Car Center

Great experience from start to finish. Took car to mechanic, and although there wasn't much to fix, they did it with no hassle.

Drove through four states to get there, and glad I did. Great friendly people and great prices. They took the extra time to wash the truck and fill it up for my ride home! Keep up the good work! A++