Wickstrom Auto Group Barrington

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660 W Northwest Hwy
Barrington, IL 60010

Sales: (847) 381-8850

Service: (877) 809-0627

Closed Today (Sun)
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 28, 2017
Did not end up getting car from this dealer but Manny was helpful.
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Dec 17, 2016
thunder1200
Exchanged emails with salesman - honest communication was bennifial. Dealer wants PREMIUM for vehicle. Not for a price- conscious buyer.
1 of 1 people found this review helpful.
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Oct 8, 2016
Salesman was considerate but had no say in the sale at all. Management was pampas and unreasonable. The worst costumer service I have experienced in a management team anywhere. Would never refer anyone to this dealership.
1 of 1 people found this review helpful.
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Oct 6, 2016
Very good!!!
0 of 1 people found this review helpful.
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Sep 29, 2016
Bought my car here. Great experience, friendly staff and fair deal. Would definitely deal again.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Glad to hear it Melissa! Thank you for your business and taking the time to share your experience.
Sep 17, 2016
Very nice to talk to.
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Sep 16, 2016
Called me with info on the car. Very professional
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Sep 4, 2016
Sales person called me every other day when I stated I would be driving from there from out of state on Labor Day weekend. When I called and stated I was wanting to look at the WRX Sti trade in they had, he put on a big show act to check if it was still there (of course it was). Salesman then proceeded to tell me they also just received a 2009 Impreza for half the price and it was automatic. Clearly by then I realized the salesman had absolutely no idea what he he was talking about. He said the car was super modded (it wasn't) and at the end of the day, the price was as is. I tried to negotiate because the car had a possible 5k repair it needed that they refused to check into. The combination of not knowing anything about the vehicle plus refusing to negotiate at all (when other places with much better models did) is why a purchase was not made. If you are going to come to this dealer, stick with domestic purchases only.
0 of 1 people found this review helpful.
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Aug 19, 2016
Great customer service
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for your rating and for your business. We appreciate it. -Colin Wickstrom, Dealer Partner
Jul 7, 2016
joeshmo4215
Great communication just didn't have exactly what I was looking for. Highly recomend this Dealership
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Response from current dealership owner:
Great to hear.  Thank you for the kind feedback and we are sorry we did not have the vehicle to fit your needs.  We hope to be able to earn your business down the road.  Good luck on your hunt. -Colin Wickstrom, Dealer Partner
Jun 26, 2016
Not very flexible with regards to price on used cars. They will value your trade-in at the lower end of Kelly Blue Book and then you offer you less for supposed work needed to bring it up to sell. However their mark-up on used cars from the Kelly Blue Book trade in value is 30% or more. And they are not willing to flex more than a few hundred dollars.
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Response from current dealership owner:
Niko, we are sorry we were unable to work something out.  Our team works hard to make sure we are going to the fullest extent in pricing the best we can in today's market place to be competitive and fair to our customers.  If you would like us to revisit your specific vehicle, please feel free to reach me at crwickstrom@wickmail.com with your name and the vehicle of interest. -Colin Wickstrom, Dealer Partner
Jun 18, 2016
Good
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for the rating Brian.  We appreciate your business.  -Colin Wickstrom, Dealer Partner
Jun 18, 2016
Responded quickly, very nice but price non negotiatable.....
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Response from current dealership owner:
Candace, thank you for the kind ratings.  We appreciate the opportunity to earn your business.  If there is anything you would like to discuss further, you can reach me crwickstrom@wickmail.com  -Colin Wickstrom, Dealer Partner
Jun 17, 2016
Great people to deal with, Jamie is a class act
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Response from current dealership owner:
Thank you for your feedback Jamie!  We appreciate your it and your business. -Colin WIckstrom, Dealer Partner
Jun 16, 2016
They have been pretty responsive but I'm still waiting on some answers about the wheels and mechanical issues?
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Response from current dealership owner:
Don, thank you for your feedback. Was there someone specific you were working with here already?  Please email crwickstrom@wickmail.com and let me know your name and email and I will have someone get back with you right away on the information you're awaiting. Thank you for the opportunity to earn your business. -Colin Wickstrom, Dealer Partner
Jun 3, 2016
Need to change the listed price my son paid for it..... Hope it doesn't overheat. Nothing at all outstanding about this dealership just run-of-the-mill clean dealership. Could be more honest about what the vehicle costs. Dealers cost. Although I'm sure they don't have to disclose that. Renee seemed to be concerned about the sale. Her brother Joe was quite friendly and helpful. Steve was nice to a point but still has that law enforcement attitude still. This wasn't a traffic stop he Needs to let the customers count the money in front of him. That's one aspect that could be changed about the dealership. Dealing people on a certain level with their money make them feel appreciated and that you appreciate their busines.... No one said that to us as we left the grandmothers a psycho she should have never came with. The owner should have witnessed this transaction. The son loves the car absolutely loves it.... I will admit it does have a nice ride..... I hope I dont have to do new head gaskets anytime soon. Tonight as I was riding in this Buick with my son the temperature gauge started pegging towards Hot just a little past the halfway point told my son I will scan it and see what the temperature is..... it was good quality car little high for the money. However I knew my son would really like this guy. Take care of God bless to all the employees at Wickstrom..... I hope Renee and Joes sister is doing okay. Our prayers. God bless
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Response from current dealership owner:
Thank you for the kind words Dan.  We appreciate your feedback and will be sure share with management to help better our processes.  -Colin Wickstrom, Dealer Partner

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