Used Ford Escape for Sale in Washington, DC

Very honest

I’m so happy with my new car!!! If you’re in the market make sure to check out this dealership. I went to 2 other dealerships that said they could not finance me, and Capital Auto put me in a 2017 Camry. Mike worked with me even thou my credit is not very good. Thanks Mike!

the whole deal was done site unseen online and over the phone. they were helpful and upfront. there were some paperwork snafus that i would've liked to have gone a bit quicker although they met the timeline i required. the car was as discribed with one flaw not shown and they were quick to make it right. all in all given the oppertunity i would work with them again.

Sales Person was great.....too much back and forth between different mangers very confusing needless to say vehicle was sold.....I was looking for a specific vehicle, manager didn't offer much help! Salesman did his best....in these times Customer Service is essential..... I too own and operate a business that deals with customer service and its paramount you treat each Customer

Good response time

We were contacted soon after the initial inquiry.

The dealer has contacted me

thanks for all specially Mr.Sam thank for help and esiaer buy .

Dealer did reply with the information but vehicle was sold before I could get there.

Vehicle was a mess. Left driver quarter panel was barely connected. Hood was unsecured and wobbly while driving and the rest of the vehicle was just offal. Why would someone even ask for this ridiculous price when the vehicle is in this condition is just unheard of. Oh and the AC was broken. Just sad . I would not recommend this dealership to anyone. If I could they would get a half star for just wasting my time. They did achieve that.

Crystal was very responsive but unfortunately they sold the car I was going to look at. Luckily Crystal notified me before I made the trip to the dealership. She tried to find other vehicles for me but none were quite what I wanted.

Maxxx Manu contacted me and provided clearer pictures of truck and a carfax report. The whole deal was quite seemless. We had a deal in no time. I bought the truck. Very happy.

Very easy to work with. Low pressure sales, even the finance guy wasn't pushy. Prices were very competitive. Wouldn't hesitate to return

Super quick

Good

It was great they were very helpful and responsive.

Okay, I kind of felt like the saleman had given up on me and the sale of the vehicle. She had later contacted me and stated that she didn’t give up. The vehicle sold a few days later. I have been sent numerous emails about other vehicles that I wasn’t interested in.

It was a painless experience.

Hoang was very helpful and available throughout the entire process.

Quick contact let me know vehicle was sold.

Yes contacted me quickly

The dealership has been prompt and consistent with updates, responses and phone contact. We are still looking, but this is very helpful.

I got the deal I was looking for here.

Went in with my lowest offer (which was the price of the vehicle online). The car was on this site for over 5 months and the manager never even TRIED to meet me halfway with my negotiation. Waste of time and also the manager (Mike) was very unfriendly over the phone!

All was fine until I drove 2.5 hours to test drive the truck only to find out the entire underbody carriage was rusted bad. They didn’t seem to mention this during our internet correspondence.

I drove from Baltimore, MD to Sterling, VA to test drive this 2016 Lexus GX 460 SUV. The vehicle was clean and ready to test drive. The car salesman Rick was cool and was a great communicator via emails and test messages. Rick and I did not come to an agreement with the price I was willing to pay out the door.

Communication was good. Manager and assistant manager contacted me to include a sales person so they wanted to make sure all my questions were being addressed

The dealer did make contact, however I wasn't ready for that long ride as my work schedule wouldn't allow it

Sales staff was very friendly and willing to work with you. I did have trouble hearing back from them in a timely manner though.

Had a great experience. Best car buying experience to date. Very responsive and didn’t put the pressure on.

My experience with Cowles Ford was Great...So Great I purchased my car. My sales person Matthew was nice, and welling to help and answer all my questions and he worked with me on the price of the car. I have never had such a nice car buying experience I recommend you try them if your in the market looking for a Ford and ask for Matthew!

Told me they had the vehicle so I took off work got there they bs me for awhile and then told me they sold it.

Dealer worked with us to ensure we had a good buying experience.

Good customer service

Very responsive

Jeff was amazing to work with. Laid back and answered all questions.

Excellent

My experience at this dealer was a pleasant one. They were courteous and respectful. They go over every detail of the process and helped me get into the vehicle that I wanted on their lot. The vehicle I purchased from them was in excellent condition. I would recommend Wind Rider Auto to my family and friends. Thanks you guys for getting me in the vehicle I wanted.

Wind Rider made it very easy for us. They responded promptly to requests for information, had two cars ready for us to review when we arrived, and then helped us close the deal and complete the paperwork promptly. They called the day after we purchased the car to check in. It was a very positive experience. I would heartily recommend Wind Rider to anyone looking for a used car.

The contact from this dealership was nice and understanding when I informed him that my situation had changed and that I could no longer afford this vehicle.

Jeannie Soto gave me a great deal, everyone at the dealership treated me well!

Terrible communication. Salesman were able and ready to deal in this market ...manager not at all. No deals worth making from the store manager. He was not willing to deal in this kind of market. Highest price from all dealers I dealt with and wasn't willing to come down more than $500.00. Changed my whole opinion about the OURISMAN name dealing with this store manager.

Let me just start by saying Lance & Chrissy were AMAZING, they both worked so hard to make sure that I was happy & satisfied with my purchase. My expectations were exceeded & I would recommend this dealership in a heartbeat. However I did not end up looking at this Honda at all, I saw another car (Chevrolet Malibu) on their site & ended up purchasing that.

Sent me 1 e-mail but no pictures were available for the car. Purchased elsewhere

All I wanted to know was how low they would go on the car? I live at least 1 hour each way and I only have a certain amount I can afford to spend. I was informed I must make an appt to show up no prices over the phone. That is crazy , because if they can't get to my price range then i wasted my time. Also I sent them an email and told them this never heard back.

Patient and will work with you

They were friendly and made me feel important even though the salesman knew my credit wasn't great.

Great dealer but could have told me before I took the hour drive that the vehicle was sold

Very nice. Sent me info I needed.

They are great about getting back to me

Car over priced and the dealer not willing to lower at all and in this market..

Awesome we do Purchase a Max Expedition. Al was a great salesman and Mike Meadows recommended the car we purchase!!

Great service, though I couldn't get the car i wanted.....was never there fault though, that was on me and my credit. Thanks to Roy, Jake and others. I'll be back.

Great overall experience, sales staff was very friendly, professional, and helpful. Not pushy at all.

Frequent follow up and numerous invitations to visit and accommodate

I actually got a different jeep. The staff very friendly and a great sense of humor. I traded in a jeep and the whole experience went smoothly.

Excellent service