Koons Ford of Baltimore

6970 Security Blvd
Baltimore, MD 21244

Sales: (410) 457-3772

Service: (410) 298-3800

Today 8:00am - 9:00pm
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2015 Nissan NV Passenger 3500 HD SL V8 Used Cars in Baltimore, MD 21244

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2015 Ford F-150 Platinum SuperCrew 4WD Used Cars in Baltimore, MD 21244

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2015 Acura MDX SH-AWD with Technology Package Used Cars in Baltimore, MD 21244

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2014 Toyota Avalon XLE Premium Used Cars in Baltimore, MD 21244

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2014 Ford Mustang GT Premium Used Cars in Baltimore, MD 21244

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2017 Ram ProMaster 2500 159 High Roof Cargo Van Used Cars in Baltimore, MD 21244

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2014 Ford Escape SE Used Cars in Baltimore, MD 21244

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 2, 2017
mkarmel
We are extremely happy with this car buying experience. Everything went very smooth and as was discussed early. Salesman man Tim was great and Harry at the back office too. Keep up the good work.
Is this review helpful? Yes | No
Nov 24, 2017
Excellent transaction, communication and absolutely no pressure from the salesman or finance guy!
Is this review helpful? Yes | No
Nov 20, 2017
I purchase this vehicle. My experience with Koons was very good. Thank you for your assistance. Your information was very valuable.
Is this review helpful? Yes | No
Oct 29, 2017
GuruZTJTC
Great salesperson (Keith S) Fantastic WOW price Couldn’t make numbers work due to my poor trade but will go back
1 of 1 people found this review helpful.
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Oct 27, 2017
Kirby in sales contacted me quickly and was very helpful providing me information and a price quote
Is this review helpful? Yes | No
Oct 17, 2017
They responded quickly but I found a car elsewhere
Is this review helpful? Yes | No
Oct 17, 2017
GuruD66HN
Bad experience use car rep after visiting rep didn't call back after doing credit check told me they could not help me to much money owe on trade in after asking what other way can help due that I need a vehicle ASAP never call back. After informing management never received call back. I just wanted some help
1 of 1 people found this review helpful.
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Oct 11, 2017
I didn’t end up buying a vehicle from them but they were very cordial and timely, nonetheless.
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Oct 2, 2017
theoneandonlystokes
The dealer got back to my immediately. Bought a great priced car!
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Aug 13, 2017
Great buying experience, nice staff, quick purchase!
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Jul 31, 2017
Prompt response I'm just still undecided
Is this review helpful? Yes | No
Jul 26, 2017
Replied quickly. Great sales person. Sold me the right car. Not a bait and switch. Very happy with this transaction.
Is this review helpful? Yes | No
Jun 24, 2017
GuruRL1M
Used Car Manager was arrogant and rude. He was not happy that I pointed out that the car had different size tires than are recommended for the vehicle. Never shop for a luxury vehicle at a "Ford" dealership.
3 of 3 people found this review helpful.
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Jun 21, 2017
More exspensive than other dealers in the area and not flexible on price id say if you're shopping around make this your last stop and do plenty of research on pricing. They'll tell you it's the lowest price in 200 miles but a simple check on cargurus will tell you different. They will make the car ford certified for free just be persistent and don't listen to the lies thay they won't or can't do it. Pre owned cars is where the dealers have the highest price margin.
5 of 5 people found this review helpful.
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Response from Koons Ford of Baltimore:

Tj, thank you for taking the time to leave us feedback about your experience with us.
Jun 15, 2017
Tinam01
Email, on phone and in person, after doing our homework, we chose to purchase here. VERY helpful and knowledgeable, easy to work with and listens to concerns, highly recommend!
0 of 1 people found this review helpful.
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Response from Koons Ford of Baltimore:

Tinam01, thank you for the high star rating!
Jun 11, 2017
Ver good
0 of 1 people found this review helpful.
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May 14, 2017
Car was advertised and I called to assure availability and it was available. When I got there I was told that the car was being held for an employee of theirs. I was not very happy at all. Why were they advertise it, tell me it was available, and all the meanwhile they knew they were selling it to him one of their own employees?
6 of 6 people found this review helpful.
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May 7, 2017
I spoke with a salesman on Monday May 1, 2017. Informed him that I would come by the dealership on Saturday May 6, 2017. Also informed him that it would take approximately 3.5-4 hours to get there distance wise. I drove for more than 4.5 hours facing more traffic jams than anyone should have to endure just to finally arrive and be told that the salesman I arranged to meet had left for the day. To make a bad situation worse, I was informed that although the dealership had the car, it was not on the lot and would not be back until Monday. The really frustrating part is, I provided my name, email address, as well as my phone number and never received as much as a text message informing me the car was not on site. No appreciation for my time whatsoever! Upon arrival, I spoke with a salesman named Jeff. He was apologetic and professional. But still, the trip turned out to be a total disappointment because it was a total waste of my time. No regard for my time at all!!!
7 of 7 people found this review helpful.
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May 1, 2017
Best car buying experience...ever
0 of 3 people found this review helpful.
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Apr 23, 2017
JJ2Guru
Not good, this vehicle has a lot of frame rust under the hood and some rust in the rear around the spare tire.
5 of 6 people found this review helpful.
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Apr 12, 2017
jlevitt1954
Very helpful over the phone. Answered all my questions about the car I was researching.
1 of 1 people found this review helpful.
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Apr 8, 2017
Best car buying experience I've had to date!
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Apr 8, 2017
Zafira_5119
great
0 of 2 people found this review helpful.
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Apr 6, 2017
redmn333
Great salesman Truck was just as advertised. Thank you Koons
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Mar 31, 2017
Sonoma_1038
Best experience ever! Highly recommend this dealer! Full service and pays attention to details! Buy with confidence!
0 of 1 people found this review helpful.
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Mar 21, 2017
Fantastic dealer!
0 of 1 people found this review helpful.
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Mar 14, 2017
yes good response follow good the car is a bit over priced for mileage and year but I guess dealership has overhead seems reasonable but if they come down I will drive and if the wife likes I will be tempted to buy
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Feb 9, 2017
Great job. Jerome informed. Van was sold before I could get there but they let me know so I didn't drive from WI to see it only to have it gone!
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Dec 23, 2016
They did great on their communication and customer service. I was an out of state customer and they made many accommodations for me. I ultimately bought a car elsewhere but, the service they provided will keep them on my car map in case I'm in the market again.
1 of 1 people found this review helpful.
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Dec 8, 2016
We loved the attention we received in this car buying experience. My husband ended up purchasing the car of his dreams. Overall, I would highly recommend this dealership and the excellent staff for anyone considering a Ford vehicle. Outstanding service and selection!
2 of 2 people found this review helpful.
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Nov 23, 2016
They were to far away from my location, but prompt in contacting me.
1 of 2 people found this review helpful.
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Nov 18, 2016
Even though I was not able to get a good deal, they provided excellent service and worked very hard to try to get me a deal. Responded to email promptly and was on time for appointments! Salesman Derek and manager Abdul were great!
1 of 1 people found this review helpful.
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Nov 16, 2016
Timely....Never went to see the vehicle, but sales person and General Sales manager on top of things.
1 of 1 people found this review helpful.
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Nov 12, 2016
Ji was fantastic! He didn't pressure us & he was patient with the many questions that we had. Harry finalized our paperwork with a cheery disposition. We decided on a vehicle that fit our family to a tee! We were satisfied.
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Oct 29, 2016
Good as well, pricing seemed most aggressive but don't have a vehicle I want right now.
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Oct 25, 2016
good experience good service
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Oct 20, 2016
I had a very good experience dealing with the staff at Koons, being as though I contacted them, Kathleen was our sales women by default., she was very good to deal with, she returned my calls in a timely manner. Abdul the used car salesman did an awesome job working with me to seal the deal. Harry in the finance dept was also very good at his job and was out to match the interest rate from our credit union. Overall I was very satisfied and would recommend this dealship.
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Sep 22, 2016
WOW! The Best experience buying a car!
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Sep 7, 2016
Never responded to my question. But continued to spam me
3 of 3 people found this review helpful.
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Sep 6, 2016
Elisa_Lynne
Efficient.
Is this review helpful? Yes | No
Sep 5, 2016
Tim Robertson was awesome. Great experience. No hassle. Walk away happy
Is this review helpful? Yes | No
Aug 18, 2016
Bought somewhere else but they were willing to deal.I lke that.
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Jul 11, 2016
I just purchased a f250 and had a good experience there
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Jun 3, 2016
Pleasant call.
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May 31, 2016
Very pleasant experience the salesman was very caring and cordial, same with the business manager.
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May 2, 2016
The salesman was very professional, but I'am looking for a diesel 250.
Is this review helpful? Yes | No
Apr 18, 2016
Great people! Dennis and his son Chris worked with me and gave me an awesome deal with no hidden charges. I will definitely come back again.
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Apr 11, 2016
Responded.
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Apr 5, 2016
great people no pressure thanks for everything
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Mar 29, 2016
Real professional, no pressure sales. Outstanding experience.
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Mar 17, 2016
The salesman was very helpful and also this place was overall the beat price. But we just went a different way, different color. But they were definitely top2. Thanks.
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Mar 9, 2016
very nice
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Mar 8, 2016
Very polite and very prompt on responses. Unfortunately they will not deal on the prices, I needed to be $500 less and they would not budge. They had $800 of fees they could have gotten that $500 out of. I'm not a big fan of the "Saturn Experience" prices on cars should be negotiable. Other than that they are okay.
2 of 2 people found this review helpful.
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Feb 24, 2016
Was fast to respond and was willing to help me with the price I was trying to reach.
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Jan 27, 2016
Very good
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Jan 11, 2016
Bought my truck at Koons Ford. Fred McGuire was exceptional with his service and responsiveness. I would recommend them for sure!
Is this review helpful? Yes | No
Jan 4, 2016
We bought this 2015 Mustang via a man named Melvin Bagby. It was a remarkably smooth and painless exercise, and Mike and everyone we interacted with at the Koons of Baltimore dealership was kind and helful. Thank you to them all.
Is this review helpful? Yes | No
Jan 3, 2016
Love the car. They worked with me to get me in the car and out of my other car that I was upside down in. And I am very happy with the results
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Read 32 old reviews
Nov 18, 2015
Grat
Is this review helpful? Yes | No
Nov 16, 2015
I received a prompt response from Mark to my inquiry letting me know someone would call me -- and Fred called and then sent me information on the car I was inquiring about. I corresponded with both Mark and Fred. My questions were answered promptly and correctly. There were no surprises when we went in and purchased the car. Definitely will be back.
Is this review helpful? Yes | No

Response from Koons Ford of Baltimore:

Thanks Brenda! Congrats on the new car!
Nov 6, 2015
Very good experience; The dealership was fast, no games, I couldn't ask for better.
Is this review helpful? Yes | No

Response from Koons Ford of Baltimore:

Thanks for the review, Douglas!
Nov 2, 2015
Exceptional!!! Best car/truck buying experience I've ever had...HANDS DOWN!
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Response from Koons Ford of Baltimore:

Thanks for the review, Craig!
Oct 28, 2015
very responsive and helpful. Did not purchase car because local dealer was motivated by the competition Koons provided and the fact that car would need to have been shipped to Maine. If in state dealer had not closed price to within $750. Would have bought from Koons.
Is this review helpful? Yes | No

Response from Koons Ford of Baltimore:

Thanks for leaving us a review, Kenneth!
Oct 4, 2015
Not really a fan. Online request and all I got was a short criptic response. Don't really think they wanted my business.
2 of 2 people found this review helpful.
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Response from Koons Ford of Baltimore:

Chris, Sorry to hear no one got back to you. Feel free to reach out directly at comments@koons.com if there is anything else we can help you with.
Oct 3, 2015
Great
0 of 1 people found this review helpful.
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Jul 16, 2015
When on my way to purchase car they sold it to someone who walked in before I got there. This is after negotiations and them knowing I was coming 2 hours away to buy the car.
2 of 2 people found this review helpful.
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Response from Koons Ford of Baltimore:

Sorry about your negative experience with Koons. I do thank you for bringing this to our attention so we can address the situation internally. If you ever need anything else please do not hesitate to reach out directly. Thank you.
Jul 12, 2015
Perfect
Is this review helpful? Yes | No

Response from Koons Ford of Baltimore:

Thanks for leaving us a review!
Jun 10, 2015
Contacted
Is this review helpful? Yes | No

Response from Koons Ford of Baltimore:

:-)
Jun 7, 2015
dmagri89
5
Dealer could not provide accurate price breakdown for their "Out The Door" price. This tells me it was laden with fees they were embarrassed to disclose.
2 of 2 people found this review helpful.
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Response from Koons Ford of Baltimore:

Sorry you felt this way. If you could come to the dealership and talk to one of the team they will work out the cost and charges to the penny for you. Feel free to swing by at your earliest convenience. Hope to see you soon.
May 30, 2015
The sales person was not friendly at all, will never shop there again
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Koons Ford of Baltimore:

Sorry that you had such a negative experience -  with our team at Koons Baltimore Ford. If you can send your info to comments@koons.com, we will do our best to make your buying as painless and carefree as possible.
May 30, 2015
Dealer responded in a timely fashion, and was able to provide me with other vehicals that were available in my price range.
Is this review helpful? Yes | No

Response from Koons Ford of Baltimore:

That is great new we are happy to help any way we can!
Apr 26, 2015
Best cat buying experience we have had. From sales to Finance - it was great.
Is this review helpful? Yes | No
Mar 28, 2015
Response to my online inquiry indicated a lack of motivation for a sale. The response was limited and did not prompt a desire to further explore this dealership for the vehicle I was looking for.
2 of 2 people found this review helpful.
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Feb 25, 2015
Prompt, willing to go out of the way. Excellent experience
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Dec 22, 2014
Terrific Experience! Dealer responded immediately to my email and referred me (by email) to my salesman, Brian. Placed a call in to the dealership and left a voicemail to Brian. He responded immediately and 30 minutes later had the car ready and waiting for a test drive as I pulled up to the dealership. We agreed on a price and I drove the car off the lot in less than 2 hours after I had arrived. They offered good financing although I passed them up on the offer and paid cash.
1 of 1 people found this review helpful.
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Nov 30, 2014
Dealer called me in and then said car was sold to an employee.
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Nov 19, 2014
Ok showed "MILD" interest in my pertaining a vehicle!!
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Aug 7, 2014
I give this dealership 1 star. They are unprofessional and clueless about their inventory. I called the sales rep, before leaving out of the door to test drive the vehicle and he told me that the truck was still available. I drove all the way across town, only for another salesman to tell me, that he sold the vehicle the day before. I would not buy anything from them Ever.
1 of 1 people found this review helpful.
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Jun 16, 2014
Finance guy ordered me plates at an extra cost of $ 142.00 plus(against our verbal agreement that I would transfer my old ones for only $10.00). Also misrepresented cost and scope of ext. service plan. Added a 200.00 non-required fee and others for "processing". Buyers Beware and steer clear of Koon's Ford Baltimore!!
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Jun 10, 2014
Very Nice People and did everything they could to get me into the car at the price I wanted! :)
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Apr 23, 2014
Not great customer service, you could tell it was the end of the month, they needed my sale and weren't shy about trying to push me.
Is this review helpful? Yes | No
Apr 9, 2014
Very good response
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Jul 15, 2013
excellant follow up ,will do business when i am ready
Is this review helpful? Yes | No
Jun 5, 2013
kept in contact with me and still is
Is this review helpful? Yes | No
Apr 26, 2013
Dealer responded with more details as requested.
Is this review helpful? Yes | No
Mar 4, 2013
Excellent
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Feb 15, 2013
Luftmeer
truck was sold...responsive
Is this review helpful? Yes | No
Jan 30, 2013
Very understanding and helpful very satisfying experience
Is this review helpful? Yes | No
Nov 19, 2012
Good staff, I just looked quickly at one car. Salesman was nice.
Is this review helpful? Yes | No
Sep 29, 2012
Amahad was a great, he answered all my questions.
Is this review helpful? Yes | No

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2 reviews
Heritage Chrysler Jeep Dodge of Owings Mills
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11234 Reisterstown Rd Owings Mills, MD 21117
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