Ourisman Ford Lincoln of Alexandria

Ricky, was great. Had the car waiting for me to test drive, went over all the options and gave me a quick "how to" on all. Ted was great too. He went thru all the final paperwork and had me out the door quickly. He presented but was not "pushy" about the add ons The car buying process is always a somewhat trying, but they made it so much easier.. Thanks to you both and ChappI too! Love my new MKX Reserve!

Prices are right! Great customer service. Would purchase another vehicle from them. Would recommend people to them as well.

response was good

Was sold quick, didn't get a chance to see it. But the used car manager was very thorough in providing me the run down on the vehicle.

I was contacted immediately after I submitted my information request. I scheduled an appointment for the next day. However, when I arrived at the dealership, the vehicle that I wanted to see had been sold. They then attempted to steer me towards another vehicle that did not have the same options and cost considerably more. I was not impressed and went to another dealership that same day where I bought a vehicle that was more expensive, but had all of the options I wanted and the staff provided excellent customer service.

The salesman didn't do his research prior to my arrival so he was unable to answer any of my questions about the car or its warranty...the car had a large dent in the door...the salesman also scrapped and most likely damaged the vehicle parking it back into the parking spot...just a horrible experience...I ran out of there!!!! Maybe I just ended up with a poor salesman....

I got a 2012 Shelby from them

Contacted via email in a quick responsive manner.

Worst dealer experience ever. After price was agreed to they tried to add $1,600+ of dealer fees.

Do not go here thid place is pure trash there used vehicles are trash as well they tried to sell me a truck with ripped seats telling me it needs to be detailed. It need to be replaced. Then when I offered to buy a new truck the guy had me waiting for 3 hours so I just left

Dealer sold the vehicle I drove 3.5 hours to buy after speaking with a sales associate the night before at 7 PM. Although, they "tried" to make things right, they acknowledged they made a major mistake and couldn't offer anything remotely comparable in price/mileage/condition. Extremely frustrated to lose a day of work and a day of driving only to find out the vehicle I wanted had been sold out from under me. Would NOT recommend.

I decided to visit the dealer, I still received the internet price.

dealer contacted me the same day i showed interest in one of their vehicles

Ready to buy vehicle and the vehicle never showed up. The salesmens don't have a clue were these vehicles are, but instead ready to sale. Don't put vehicles up sale when don't have them.

They are great the sales person has been diligent and honest with working with us.

A dealer representative responded very quickly.

Great experience, had the car that was listed in the ad, the car was in perfect shape, very clean, car was detailed, friendly and helpful staff. Bought the car.

I was glad , I didn't buy the car from that dealer. They have listed the car with some options never existed in the car, plus after they pulled the numbers for me on the ( price sheet ) they add fees in the middle, I still couldn't understand what the different between them ( Dealer Prep fee) which was high, and ( Dealer processing fee) which was high as well. The car was in a good condition, they though, they were able to wrap me up and finish the deal very quick, the point is they lie.

Very good.

Dealer sold vehicle but failed to inform me of this until I had arrived at the dealership.

Awesome customer service. I had issues during the first few weeks of ownership the general manager was very responsive and kept with it until all the issues were resolved.

The used car had a couple issues. They fixed them and were very professional and personal at the same time. Good experience.

Was interested in this jeep was still up on line but was already sold a Little up set.

Where do I start, The description was wrong (no heated seat, no camera, no heated steering wheel and no navigation). Spoke to the director of Sales via text, I made sure to include my budget which is 22K and that's all what I can pay and he was happy with it. I drove 67 miles to the dealer, the guy was less of a salesman, he brought the truck, gave me the keys and walked away. test drove it. informed him about the misleading info and he answer with "yeah its not a good car, here is your numbers" end of the story. texted the guy and he did not want to go a cent down. I contacted someone else because I did not want to deal with his " my way or the highway" and I informed them that I was gonna leave a bad review but I wanted to try with someone else to be fair. Mr. director texted me to confront me and sent me a DAM screenshot of my conversation with the other salesman. I would never ever suggest this dealer to anyone I remotely know. It was the worst experience in my life with a car dealer to be honest.

Good

None of the cars I was interested in was there at the location. They were in Baltimore. Service was awful. I will never go back again.

Had 2 people call me in the vehicle. Very nice and curtious. Like the dealer ship.

Is good

Quick response.

Both salesman and finance dept proveded strong service

Great on internet response. Called them but really never got a follow up call.. Not sure if sold it.

When I did find the car on line, I called the dealer and ask them about the condition of the car, because I had to drive 2hours to get there They tolled me car was in mint condition, and when I got there car had rusty bolts on all the wheels, corrosion on engine and dog hair all over the car

sold it while I was trying to get info, very slow responses.

Very good with follow up

Reached out several times, persistent and very respectful

Very patient dealer.

Good response time but the vehicle was sold.

Good response time. Unfortunately the vehicle was already sold.

Fast response!

I experienced horrible service. Some of the employees lacked communication skills and are very unknowledgeable in vehicles. I will not recommend anyone to come here. I'm very disgusted in the service quality. The sales manager lacked the common sense and knowledge about vehicles the most. He lied to my face and try to take advantage of me due to my age. As in I'm young so he assumed I don't understand value of cars. He did not understand anything about cars. He also had an arrogant and cocky attitude. He did not get any of my business. As long as he works there, this dealership will lack in sales. One last thing, they're vehicle was extremely over priced and he claimed it was under. He needs to learn proper communication skills and study on vehicles.

Excellent customer service. I went to buy a small car and Sales Manager Chris Gabage and Don took care of me. I really appreciate the kind service and attention they gave me. Will be a customer for years to come!

Started off good got a response right away and I went out to see the car. Within a minute of pulling up a salesman approached me and the first thing that came out of his mouth was a lie. This didn't stop until I left the lot. I was told the car I was looking at was a one owner car and when I was showed the carfax, it clearly showed information from two owners. this is just one example but please avoid business with this dealer.

Worked a good. Very bad and slow delivery. Took 2days and the car was dirty inside.

Great opportunity to have been in their presence. They did their best to help me and my wife feel comfortable and I recommend them to slot of people.

Un buen lugar, el vendedor Porto excelente persona, se los recomiendo

Tried to search for vehicle wanted. Just couldn't locate. Respond promptly.

really good

Very friendly and helpful, have not yet had to deal with them for warranty service yet so will see how that goes but so far so good

The dealer seemed to be really sweet. Unfortunately, the car I liked turned out to be manual and couldn't get it. Overall, the dealers' nice.

will get at least an extra star for telling honestly NOT to come to their dealership with quoted budget, because they knew they were not going to accept an offer lower than they advertised.

Responded and followed up with answers to questions.

Fast response

Great help, thanks

DID NOT SHOW CARFAX UNTIL THIRD REQUEST! Almost bought the 08 Vette, cancelled order once reading the Carfax and the car was in a "disableing damaged" condition. They did not disclose this from the beginning and tried to make it out as a no big deal. Used car manager is a "0" ZERO! His quote "Carfax" is more trouble than its worth" "Show Me The Carfax"!!!

There not to bad just have to know how to work the sales man lmao if your not a good talker I wouldn't recommend them to you. They will screw you over