2013 Volkswagen Jetta for Sale in Washington, DC

For starters, when went to check out the vehicle they didn’t have it. Instead of telling us they loaned it to a customer, they gave us the run around and basically tried to get us to stay longer than we had to. We find out that they loaned it out but it was as we was walking out of the door. Really horrible customer service from the staff.

Very helpful

The staff did exactly what I asked them. They made the sale work on my terms.

The car was already reserved but the dealer was great: professional, clear and fair.

The picture doesn’t accurately represent the vehicle. The vehicle was beat up with numerous scratches, rusty brake rotors.

Great service

nice people

Very helpful and professional.

Car was not ready. Seat was broken and needed other repairs.

Never buy from this dealership total rip offs dishonest people. Car had so many major issue never got money back. I purchased 4 months ago car needs transmission among other engine issue. Research and have car checked by a professional before get anything from them. Very shady

quick response to the request and very friendly

Great reasonable honest people

It went smooth, Scott was very nice. I did buy the vehicle but only thing is that there was not 2 key fobs at the time of purchase. I did not leave with my temporary registration either. I called and told Scott about it and he was able to send it to me. My overall experience was OK! But just make sure you can get both key fobs to prevent you having to buy an additional one.

Very professional

Great

Advised that the dealer didn't have any of the 2013 models for sale. They showed they had 4 available. One of the other models I've asked about is still showing as available. They are not responding to my request for updated information.

A bunch of con artist over there at Merlex, l will never do business with them!!! Merlex Auto Group is a joke!!! They try to charge you a whole lot of nonexistent fees and thats ridiculous. Long story short a 18,000 Dollar vehicle going to end up costing you 23,000 out the gate

The asking price went up by $3000, once submitted by to the bank. I was lied too by the Manager. Nice cars but financial Manager drives up the price by $3,000 and does not expect you to even notice. No integrity.

Got us into a great car. Very responsive and they put the customer first .

Very nice and friendly staff. Opened to offer different ways to get the business done. I highly recommend.

Never spoke to anyone because i didnt return email or phone call. Very prompt responding to my inquiry.

Provided the requested info.

Very professional and did not pressure me. I appreciate that. When I'm ready to buy a vehicle, will call Woodbridge back. Lorraine D

Has good cars

Easiest purchase we’ve ever made. I absolutely recommend this dealer.

Great experience although i decided not to purchase the vehicle.

I did view the Enclave , decided not to test , as it was not in as good shape as the pics showed. I tested a 2009 BMW instead . The car was in fair shape . In need of a thorough tune up, running loud . The sales rep was personable, polite . When I asked about the noise , she explained , that is just how those cars are . I would have preferred her saying she was not sure why . That canned answer turned me off from buying from the dealership.

quick response to the request and very friendly

Would 100% recommend this dealership to anyone looking for a used car

Great deal on a nice clean car. Would definitely recommend.

Best dealership I have so far come across these guys are friendly and professional will recommend anyone to visit them first before going to other dealers

Small Dealership but they have some beautiful cars and answer all your questions with honesty. I'll buy my next car from them and will recommend them

Talked to dealer about purchasing 2011 Silverado from 11/30/20-12/01/20. Dealer assured us that truck was in excellent condition(paint,body,etc). Drove three hours to purchase truck. While looking over truck noticed that truck was rusting on wheel wells on both sides of bed, paint faded on hood, and the frame was rusting out severely. All these areas could have discussed w/ honesty by dealer and not waste my time. Questions about these areas where asked before making drive and dealer lied

Very helpful

They answered all of my questions quite satisfactory but when I was going to schedule an appointment to view the car I was told that it was already sold a day or two earlier and nothing else on their website interested me so I never went to their dealership.

i love it frendly

Was very quick and helpful in answering my questions.

I had made an appointment to look at a specific car and drove two hours to get there. The car was sold the day before.. it would’ve been nice to receive an email saying the car was sold before wasting my day.

They responded quickly. Vehicle was sold already.

Friendly people, worked a deal and sign the contract with no problems

They were very helpful, They didn't hound you about looking at cars. They just let you shop.

Awesome experience, the service was excellent

Great experience. Maria, salesperson, was great. Financing was quick and efficient. My car was beautifully detailed and ready to go. While shopping for my car, I've seen some really high dealer fees and hidden misc fees such as $2,000-3,000, but this dealer processing fee is $799.00. I'm not sure if $799.00 was good or bad but believe me....it's a lot better than a lot of other dealers I visited.

Great response

They provided the information I needed In timely matter.

They promptly responded to my inquiry. We scheduled an appointment and now have a beautiful new car. The staff was easy to work with and the process efficient.

The sales person was helpful but I didn’t like the car nor the color.

Excellent! Alberto was very helpful and made things very simple.

Pretty quick response by seized luxury Alberto was very helpful also having great cars with good prices. They have great financing options.

I bought the car year before for my son as I know my son get graduate this year they have good cars with reasonable prices because they deal in pre owned bank and seized cars.

Awesome

I had a wonderful car buying experience with this dealership. The car salesman Ankit and finance manager, Gregory, were so helpful, knowledgeable and kind.

An excellent car buying experience. Professional polite staff from the sales person to the general manager. Will buy a car from this dealership again.