Sheehy Volkswagen of Springfield

Very helpful will definitely return in the future I was able to negotiate a deal and I'm a happy owner . Thank you Sheehy Volkswagen Springfield

Good

The response time was slower than I anticipated. I found something else.

Initially was impressed with the follow up from the internet sales rep. After arriving at Sheehy to test drive and possibly purchase, was passed onto a far less knowledgeable sales rep who had a difficult time communicating in general, much less information about the car and options available. The entire experience with him was a huge turnoff. After trying to leave, the manager came in and started wheeling and dealing, trying to close the deal. After finally settling on a number that WE thought included all taxes (because we had specifically asked), we got the contract reflecting an amount $2k over what we expected to pay. We asked the manager about the discrepancy, who quickly said that was what we had been discussing the whole time. Another huge turnoff. The financial department and tags/title departments also had a hard time communicating, and after multiple calls was finally able to get an extension on temporary plates (almost a week after they had expired) while the permanent tags were being processed. If I hadn't made contact with them about the temporary tags expiring and the need for an extension, I would probably still be driving around with expired tags. Doesn't seem like something the customer should be responsible for. Overall, was not impressed with this dealership.

Everyone there is very professional, helpful and friendly and is happy to help!

Worst experience in my life and still is. I Bought a used car from their lot where everyone was friendly in encouraging me to purchase the car. Once owned I went to get it inspected where the mechanics were worried that I had been ripped off by a previous owner because the control arm was the wrong part but then was welded on to make it "work". Even the mechanics told me they had never seen this done and how it was a scum bag move on their part and could have done serious damage to the car as the alignment was so off, where they previously lied to me saying the alignment had already been checked. Three hour long visits back to the dealer and finally it was replaced, after I had to argue with a mechanic that it was not "weak metal" and the big "R" on it stood for right and not left. Then only to have two more visits because they had lied in saying the title was going to arrive in 2 weeks, where it has been 5 weeks and still no title. Looks like I must continue to go back and forth and continue to hear chuckles and giggles on the phone on account of my misfortune. I am really really surprised this rating is so high as I am continually being mistreated as a customer on many different counts. I am currently waiting for a call back on whether or not the part that they promised to fix for me at the beginning of the purchase is in. Surprisingly enough... I have been waiting at my home for this call back for 4 hours. I am furious and hope that this dealer review will save future buyers from purchasing here... I would have rather payed much more instead of spending the hundreds of dollars on gas and time that I spend with these incompetent people.

Dealer representative was slow to respond.

Seemed like they were desperate to make a sell,too much pressure!

Talked to A Barnes who I think did a great job.

Great experience dealing with VW Springfield. Salesman worked well with us even after our purchase. Would recommend!

If I could give a negative star for the Used Car division of W Springfield, I would. These guys are crooks. Do NOT do business with them-- I set up a deal with them over the phone, only for them to reneg on the deal when I entered their doors. The car was not prepared for me when I arrived (scratches, dirty, rattling noises not fixed). They lied about an addtional warranty, saying that VW would only sell the additional warranty at the signing and never after it, and lied about the value of my trade-in to squeeze an extra $10 a month out of me. RUN AWAY FROM THIS VENDOR!!!!!!!!