Ourisman Volkswagen Volvo of Bethesda

Horrible experience, the vehicle wasn't there and the sales staff seemed "too busy" to assist us with our needs. When they did speak, they were quite dismissive

Wonderful experience, buy with confidence! Robert, Sam, and April were absolutely professional, efficient, and caring. My buying experience with them through car gurus was headache free, quick, and painless. 10/10 recommend and would do it again.

Dealer advertised a car. When I contacted them the said they were going to wholesale the car since it had 100k miles unless I were a serious buyer. I was and after a few hours of back and forth trying to get VIN number they informed me they already wholesaled the car. Very shady dealership. Stay away from this place.

Very friendly people! I would recommend them to my friends and family.

Very helpful. Low pressure. Informative

I had a great experience with Kathy Johnson who was patient, answered all my questions, and never felt the need to pressure me to make a decision on the spot. I highly recommend both her and Stefan who made the experience stress free and provided all I needed and more.

So listen to the long story. The dealer reached out to me based on cargurus inquiry about xc90. Being a customer and knowing how the car sales go on, I negotiated to get best deal and based on the car we agreed on a deal for XC90 R Design. And knowing the facts about the loan and APR the offer I even made the condition for low APR. They deal was done based on the low APR, I even have the signed copy with the conditions and low APR and other extras they were supposed to have on the car. I made a hold on the car based on the agreed conditions. And come the purchase day, they bumped my APR and as agreed earlier they didn't honor. Since now I made the deposit and said no to other dealers, now the manager started to be disrespectful and was not responding as he was before the deal. The whole story was put short as - They honor the promise. And yeah, the manager needs to learn customer service. Doesn't have respect to the customers and doesn't have much courtesy. Would not recommend.

Best yet. Looking for suitable vehicle. Damir, the representative I am working with, is by far the best person I have talked to in this search. He spend considerable time going over my needs and wants for a vehicle. Great to work with and he continues to track down vehicles that match my needs. Cannot say enough good things about the level of customer service.

Very bad. Avoid Ourisman. I contacted them through CarGurus for a specific vehicle on 11/08/18. No response through CarGurus or directly to me. Two days later I contacted the dealer. Arranged to see the vehicle and even agreed on a price subject to my inspection. Well they could not find the car. Then they said it had not been received yet. Then two days later they said it was sold but they had other vehicles to sell me. That's called bait and switch. I would suggest you simply avoid this dealer

Friendly and accommodating folks - not pushy which was very much appreciated since I'm at the very beginning of my search!

Dealership was great, we wanted a brown XC90 and they did not have one available.

My experience was very helpful and I’m excited about my new car

The dealer responded to my inquiry asking a few questions about the car I was interested in. I replied to the email and answered the questions. I never heard back from them. I guess they really didn't want the business.

Very bad, I bought a brand new car and it was making noise when I break, I took it back and the refused to took at it, then they looked at it and they said the front router has to be replaced. Come back tomorrow. I drove back and they told me that I have to be on the line so waitied for 3 hours then the technician took it around and says he can’t hear anything. I drove it with him and he said yes now I can hear it. So the asked me to bring the car next week to replace the router. I drove the car a week after and they keept it there with no loaners. So I end up using Uber to go back and forth. Now, the sounds still there but much less but the car has scratches and also the emblems are rusty, they said call the company and we are not willing to help as we sold this car to you in a low price so you take car of it or took it to any other vw dealer and see if the can help. The GM got involved and he promised that he will schedule a visit next week for me but he didn’t call. Stay away!

The car salesman, Aaron, was great. However, this was the most deceitful experience I’ve ever had. The car was clearly advertised for purchase at $26,5000. When I arrived the general manager, Matt, says that this price is the lease price. I’m still confused and he could not clearly answer any my questions. I’m quite disappointed and still waiting for them to explain their ad because he offered to sell me the car for over $30k.

I made an appropriate through the chat on the dealer website. After some reviews within the sales manager they came back with me with a different quote (4K USD more vs the internet value). This was the same to the other 4 Passat SE 2018 with the “promotion price”. It was a very disappointing experience after driving 1 hr and after validating the price via their Chat. The treatment was rude (Eddy) and inconsiderate.

Andre was very helpful.

I was contacted by a representative of the Dealership, & I did visit the store, however, at the time, I was shopping, & not prepared to buy. However, the representative to whom I spoke was very professional & accommodating. I have nothing negative to say about the service I received.

Super nice and never pushy. Thank you

Received a few generic emails, promises that someone would contact me, however no one did. Didn't answer specific questions about vehicle I was inquiring about. Not impressed, not going to bother with them anymore

Very nice experience

Very attentive. Followed up but we were not able to come to an agreement.

H/She was good overall, no issues with the dealer.

very prompt reply