Karen Radley Acura Volkswagen

I got an email saying they just got this car and was cleaning it and they'd email me when they had a price. Never heard another word! Thanks!

This is the worst kind of customer service I've seen in my life. I inquired about the 2015 Lexus RX 350. Went in on Friday and wanted to come back on Sunday with my husband to buy it. I was told that they were closed on Sunday. So I told the salesman that I would be in on Monday. My husband had to close his place of business to meet me at the dealership. He brought my extra key along with the title of my car and a check book.As soon as I walked in to the dealership, about 1:30 pm the salesman walked up to me and said, " I just tried to call you" the car was sold this morning. You can imagine how angry I was. First of all they didn't have the courtesy to call ahead of time. And second of all, the salesman KNEW I was coming in. He should have told the other customer that there was someone coming in for the car and if we didn't buy it, he would then let them know that the vehicle was available. As far as I'm concerned I had first choice in the matter. Horrible customer service. I will never step foot in this dealership again and I will make sure to let other people know about them.

Great, low pressure experience.

Helpful, generous, trustworthy

All they want is to get you in the door. Will not discuss offers or value via phone. High pressure sales tactics do not work on the phone and they know this. Take you business elsewhere.

Great car buying experience! I was coming from out of state and they made this the easiest car buying experience I have ever had. The price they posted was the true price versus other dealers who posted prices for programs I did not qualify (recent college grad etc., etc.). I will definitely keep them in mind when we upgrade the next car.

I was contacted right away by more than one sales rep. I had already purchased a vehicle prior to this one. I still have my eye on it though.

Dealers and financial managers were very friendly, informational, and gave me a good deal on the 2012 vwRoutan. I will definitely consider coming back for future vehicle purchases.

Good customer service and Ahmad my sales rep. went extra in helping me out. Good job AHMAD!!! I'll always come back for those good deals..

Love the crew.. they really helped us throughout the whole process.. very patience, explained everything, crushed our numbers, etc..

The mileage on the vehicle was actually higher than advertised. The price paid was $20750 which was the price befire it was lowered to $20500. The paperwork was completed with the wrong mileage which was their fault and ours (mostly theirs because we werethe customers). However, we are going in to redo the paperwork. For that reason they get 4 stars. The treatment from the dealership has been excellent, minus the the fact the the price should have been slightly lower from the slightly higher mileage. The vehicle was in excellent shape. Slightly minute cracks on the driver seat but the tires were new and the vehicle had just been serviced. The car salesman was very professional. This experience was much better than my dealings with an Acura dealer in Bethesda. I highly recommend this dealership to anyone in the Prince William County area.

I didn't but from them but Chris Pugh was very professional over email

Yes, Karen Radley contacted me a few times. Karen was pleasant to work with and professional. I bought my Crosstour from another dealership.

Melvin helped me gain more information regarding this specific car including a facetime session.

The dealer sent me 1 email, I phoned them about the vehicle and they never pursued my business any further.

They posted a car I was interested in, they emailed me about it, and then I came in to take a test drive. I was told once I got there that the car hadn't been looked at by their mechanic, so I wasn't allowed to test drive it due to liability reasons. That's the most absurd policy I've ever heard of, especially for a used vehicle outside of its warranty period with no dealer guarantee behind it. Total waste of time. Either change your policy, or don't post an ad for a vehicle that isn't ready to be sold. Common sense stuff.

Bought tdi from Melvin. Helpful professional no hidden fees.

Okay, but they don't like to negotiate. Absolutely no sense of urgency.

Drove from pa ,they had the car ready we cut the deal and left. Easy. Easy!!

Awesome dealership!

Very helpful, and professional.

Internet salesperson, Trey, was responsive, professional, competitive and his follow up was perfect.

Responded back in a timely manner

Customer service from salesman was great, but from the general manager was horrible. Additionally, they are selling cars that knowingly have an airbag recall and thereby shouldn't be sold. Some of these same cars say they are certified, but can no longer be sold as certified and they are only providing a $500 discount, which is supposed to represent the cost of the certification, which I was told by the general manager that "the certification means nothing". I'm only giving it 2 stars because of the salesman, otherwise it would get 0-1 stars. http://autoweek.com/article/recalls/hon da-recalls-another-17-million-cars- widening-takata-crisis

The staff at this dealership are professional and very knowledgeable. Their customer care is the best have experienced in my life.

Dealer was very responsive. I just couldn't get comfortable with the color of the car. Deal was very good.

Prompt reply. Car sold before I had chance to visit Radley

The experience was good and professional.

Quick response and no pressure sales. Melvin Cygan provided timely information and assistance and helped me purchase a used Kia Soul at a great price.