Karen Radley Acura Volkswagen

14700 Jefferson Davis Hwy
Woodbridge, VA 22191

http://www.karenradleyacuravw.com

Sales: (571) 298-8586

Service: (888) 886-9299

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (30)

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Plaza_817

Aug 23, 2017

Alfredo excellent sales person

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Guru9FV8Z

Jul 29, 2017

They contacted me in a timely manner and they were very helpful .

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Daneeka

Jun 19, 2017

I got an email saying they just got this car and was cleaning it and they'd email me when they had a price. Never heard another word! Thanks!

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Ramesh

May 8, 2017

This is the worst kind of customer service I've seen in my life. I inquired about the 2015 Lexus RX 350. Went in on Friday and wanted to come back on Sunday with my husband to buy it. I was told that they were closed on Sunday. So I told the salesman that I would be in on Monday. My husband had to close his place of business to meet me at the dealership. He brought my extra key along with the title of my car and a check book.As soon as I walked in to the dealership, about 1:30 pm the salesman walked up to me and said, " I just tried to call you" the car was sold this morning. You can imagine how angry I was. First of all they didn't have the courtesy to call ahead of time. And second of all, the salesman KNEW I was coming in. He should have told the other customer that there was someone coming in for the car and if we didn't buy it, he would then let them know that the vehicle was available. As far as I'm concerned I had first choice in the matter. Horrible customer service. I will never step foot in this dealership again and I will make sure to let other people know about them.

4 of 8 people found this review helpful.

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davidmauka

May 7, 2017

Great, low pressure experience.

1 of 1 people found this review helpful.

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LizSyd

Apr 21, 2017

Helpful, generous, trustworthy

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Eric

Nov 26, 2016

All they want is to get you in the door. Will not discuss offers or value via phone. High pressure sales tactics do not work on the phone and they know this. Take you business elsewhere.

5 of 6 people found this review helpful.

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John

Nov 13, 2016

Great car buying experience! I was coming from out of state and they made this the easiest car buying experience I have ever had. The price they posted was the true price versus other dealers who posted prices for programs I did not qualify (recent college grad etc., etc.). I will definitely keep them in mind when we upgrade the next car.

2 of 2 people found this review helpful.

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Patrick

Oct 12, 2016

I was contacted right away by more than one sales rep. I had already purchased a vehicle prior to this one. I still have my eye on it though.

1 of 1 people found this review helpful.

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Taylor

Sep 18, 2016

Dealers and financial managers were very friendly, informational, and gave me a good deal on the 2012 vwRoutan. I will definitely consider coming back for future vehicle purchases.

1 of 1 people found this review helpful.

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SAINT

Sep 15, 2016

Good customer service and Ahmad my sales rep. went extra in helping me out. Good job AHMAD!!! I'll always come back for those good deals..

1 of 1 people found this review helpful.

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Edin

Aug 14, 2016

Love the crew.. they really helped us throughout the whole process.. very patience, explained everything, crushed our numbers, etc..

1 of 1 people found this review helpful.

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Reggie

Jul 28, 2016

The mileage on the vehicle was actually higher than advertised. The price paid was $20750 which was the price befire it was lowered to $20500. The paperwork was completed with the wrong mileage which was their fault and ours (mostly theirs because we werethe customers). However, we are going in to redo the paperwork. For that reason they get 4 stars. The treatment from the dealership has been excellent, minus the the fact the the price should have been slightly lower from the slightly higher mileage. The vehicle was in excellent shape. Slightly minute cracks on the driver seat but the tires were new and the vehicle had just been serviced. The car salesman was very professional. This experience was much better than my dealings with an Acura dealer in Bethesda. I highly recommend this dealership to anyone in the Prince William County area.

1 of 1 people found this review helpful.

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Natiya

Jul 6, 2016

I didn't but from them but Chris Pugh was very professional over email

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Laura

Jun 28, 2016

Yes, Karen Radley contacted me a few times. Karen was pleasant to work with and professional. I bought my Crosstour from another dealership.

1 of 1 people found this review helpful.

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Blue_S600

Jun 27, 2016

Melvin helped me gain more information regarding this specific car including a facetime session.

1 of 1 people found this review helpful.

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Pat

Jun 2, 2016

The dealer sent me 1 email, I phoned them about the vehicle and they never pursued my business any further.

1 of 1 people found this review helpful.

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Ryan

May 27, 2016

They posted a car I was interested in, they emailed me about it, and then I came in to take a test drive. I was told once I got there that the car hadn't been looked at by their mechanic, so I wasn't allowed to test drive it due to liability reasons. That's the most absurd policy I've ever heard of, especially for a used vehicle outside of its warranty period with no dealer guarantee behind it. Total waste of time. Either change your policy, or don't post an ad for a vehicle that isn't ready to be sold. Common sense stuff.

1 of 1 people found this review helpful.

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May 22, 2016

Bought tdi from Melvin. Helpful professional no hidden fees.

1 of 1 people found this review helpful.

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Drew

May 19, 2016

Okay, but they don't like to negotiate. Absolutely no sense of urgency.

1 of 1 people found this review helpful.

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Brett

Apr 3, 2016

Drove from pa ,they had the car ready we cut the deal and left. Easy. Easy!!

1 of 1 people found this review helpful.

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Duane

Mar 12, 2016

Awesome dealership!

1 of 1 people found this review helpful.

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wendy

Feb 25, 2016

Very helpful, and professional.

1 of 1 people found this review helpful.

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William

Feb 22, 2016

Internet salesperson, Trey, was responsive, professional, competitive and his follow up was perfect.

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Abilash

Feb 14, 2016

Responded back in a timely manner

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Nikisha

Feb 7, 2016

Customer service from salesman was great, but from the general manager was horrible. Additionally, they are selling cars that knowingly have an airbag recall and thereby shouldn't be sold. Some of these same cars say they are certified, but can no longer be sold as certified and they are only providing a $500 discount, which is supposed to represent the cost of the certification, which I was told by the general manager that "the certification means nothing". I'm only giving it 2 stars because of the salesman, otherwise it would get 0-1 stars. http://autoweek.com/article/recalls/hon da-recalls-another-17-million-cars- widening-takata-crisis

1 of 1 people found this review helpful.

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parisa

Jan 4, 2016

The staff at this dealership are professional and very knowledgeable. Their customer care is the best have experienced in my life.

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Steve

Jan 3, 2016

Dealer was very responsive. I just couldn't get comfortable with the color of the car. Deal was very good.

1 of 1 people found this review helpful.

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Charlie

Dec 16, 2015

Prompt reply. Car sold before I had chance to visit Radley

1 of 1 people found this review helpful.

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Mashauna

Nov 21, 2015

The experience was good and professional.

1 of 1 people found this review helpful.

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Read 20 old reviews

Tracy

Aug 13, 2015

Quick response and no pressure sales. Melvin Cygan provided timely information and assistance and helped me purchase a used Kia Soul at a great price.

1 of 1 people found this review helpful.

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Leonardo

May 17, 2015

They worked with me really well in getting my vehicle, excellent customer service.

1 of 1 people found this review helpful.

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Larry

Apr 26, 2015

Made experience as easy as possible

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marsha

Dec 11, 2014

Excellent...drove up from va beach...drove back with my solitce. Trey worked with me and I got a fantastic deal!

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Jason

Oct 8, 2014

dealer responded promptly to initial request and then never again

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layla

Aug 31, 2014

Wonderful buying experience

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bill

Aug 31, 2014

Immediate response just not the exact car . I was looking for. Superior customer service

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Eliza

Jul 24, 2014

Pushy but good

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Richard

May 21, 2014

Dealer responded quickly. I went with another option

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Rosita

Apr 3, 2014

The salesman, John Dow, and finance manager were great. They have also followed up by email after the purchase.

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Ned

Apr 2, 2014

Easy and fast!

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Dave

Feb 28, 2014

I went to a 3 dealerships when shopping for a new Tacoma. At the first place I went to, there were 2 used car salesman that made me feel guilty for leaving without buying a truck. The second place was more interested in being the #1 toyota sales store than finding a truck for me. The folks at Karen Radley were completely down to earth and honest and didn't haggle at all. They gave me the same quote that I saw on the internet. Their service department is awesome. Can't say enough about what a great experience it was to buy a car from Karen Radley. It was my best car buying experience ever without a doubt.

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Hugh

Feb 8, 2014

Dealer Sales Rep did follow-up. Very professional just did not have vehicle in color and price I was looking for

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Jackie

Nov 7, 2013

They were very responsive and helpful in getting what I wanted.

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david

Oct 28, 2012

Great respond

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Caleb

Oct 24, 2012

Only received a computer generated response.

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Elmer

Aug 11, 2012

Never had the opportunity to work with them as by the time they called me the vehicle has already been sold.

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Kim

Jul 23, 2012

Was a great transaction. No high pressure. Rudy was very helpful and knowledgeable. Great experience and good deal.

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Marion

Mar 26, 2012

Even though I did not pruchase a vehicle form Karen Radley Acura I can recommend the dealership for its helpful and professional staff.

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Rick

Jan 15, 2012

We were treated exceptionally well and are very pleased with the staff at the dealership. Matt Nolta, Georges Nehme and Eddie Santos pursued and captured our confidence. As a result of their efforts, we now intend to utilize this dealership for the maintenance and service of all of our family's vehicles.

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