Fitzgerald Frederick

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114 Baughmans Lane
Frederick, MD 21702

Sales: (301) 696-9200

Service: (888) 714-7558

Today 9:00 AM - 9:00 PM
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2015 Dodge Dart SXT Used Cars in Frederick, MD 21702

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2014 Ford Fiesta S Used Cars in Frederick, MD 21702

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Average time on market: 23 days Certified Pre-Owned: No Color: 60807 Description: Used 2014 Ford Fiesta S for sale - $4,666, 60,810 miles with Steel Wheels
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2014 Ford Focus SE Used Cars in Frederick, MD 21702

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Average time on market: 36 days Certified Pre-Owned: No Color: White Description: Used 2014 Ford Focus SE for sale - $5,250, 104,919 miles with LE Package, Sport Package, Appearance Package
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Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Soul Red Metallic Description: Used 2016 Mazda CX-5 Grand Touring AWD for sale - $19,597, 51,129 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels
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2006 Scion xB 5-Door Used Cars in Frederick, MD 21702

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Mileage: 176,339

Location: Frederick, MD 21702

Average time on market: 23 days Certified Pre-Owned: No Color: Gray Description: Used 2006 Scion xB 5-Door for sale - $2,000, 176,339 miles
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2017 Cadillac CT6 3.0TT Premium Luxury AWD Used Cars in Frederick, MD 21702

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2008 Ford F-250 Super Duty FX4 Crew Cab Used Cars in Frederick, MD 21702

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2008 Chevrolet Silverado 1500 LT1 Crew Cab 4WD Used Cars in Frederick, MD 21702

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2014 Mazda MAZDA6 i Grand Touring Used Cars in Frederick, MD 21702

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Mileage: 11,186

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Average time on market: 50 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Tornado Red Description: Used 2016 Volkswagen GTI S for sale - $18,458, 11,186 miles with Bluetooth, Backup Camera, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 17, 2017
Crazymimi
Fantastic they were helpful and professional.
Is this review helpful? Yes | No
Dec 10, 2017
Carlando
Didn’t end up making a purchase from them but found them very helpful.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

Happy to hear it! Let us know if we can help you in the future.
Dec 9, 2017
Bs2962
they followed up twice.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

Thanks for the 5 star rating!
Dec 3, 2017
Pete was great! Still working with him.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

Thanks for this great review, Trish!
Nov 19, 2017
The contact to me one time only and they never call me back
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

Hi, Mauricio.  I'm sorry to hear this.  We would like to speak to you about your experience so that we can address your concerns.  Please contact our customer relations manager, Sylvia Westerlund, at 301-696-9200.  We look forward to hearing from you.  
Oct 31, 2017
Suv was a mechanics specail, no mention of that on website description or after speaking to sales rep. Dealership wanted another $6000 for repairs.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

Josh, we take our customer feedback seriously and we would appreciate the opportunity to look into this on your behalf.  Could you please contact us and provide us with more information?  Our vehicles are listed on our Fitzgerald website according to various criteria.  We do our best to provide accurate information with the criteria on the vehicles on our websites.   We apologize for any miscommunication from our sales representative if this occurred.  In order to make any improvements if necessary, we would need to know more.  Please contact Alicia Umbel – Customer Relations Manager at
 More ...
Oct 26, 2017
Guru9G5X6
Good customer service
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team.  Please let us know if there's anything else we can do for you. See you on the road!
Oct 24, 2017
. Communicated with sales person and General Manager regarding rip in driver seat. no active or follow up interest from dealership to correct problem. So we went elsewhere
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

We would like to address your concern but we have no identifying information.  We have processes in place to address this type of concern easily and with very little inconvenience to our customers and would like to hear more.  Please call at your earliest convenience.  Sincerely, Sylvia Westerlund Customer Relations Manager 240-629-7369
Jan 9, 2017
Good
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

Thank you, Juan!
Nov 6, 2016
The sales rep followed up with a car.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

Thanks for the review, David! If you have any further questions please give us a call at 301-696-9200.
Oct 29, 2016
The truck pictured on your site is not the truck on their lot. The one and only Tacoma on their lot shares the same VIN but has after market rims cheesy rubber fender extensions and used to have commercial lettering/logo on the door. Which when questioned about two different people denied. What else are they lying about?
9 of 9 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

Hi, Fred.  The photo of the vehicle is the vehicle on our lot.  Please feel free to reach out to June Rutkay at 301-696-9200 if you have any questions.  
Sep 9, 2016
This is a no haggle dealership, which I like. They give it to you straight with no pressure.
4 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

Thank you for your kind words, Micah.  Glad that you enjoy "The Fitzway" of doing business.  Please reach out to us if you have any further questions at 301-696-9200.
Jul 17, 2016
Didn't reply from the first email but after that they responded really quick and got straight to answering my questions. If I ever buy a car again I would recommend this dealer.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

I'm glad to hear we were able to help out!  Thanks for the recommendations; they mean a lot to us! Enjoy the new vehicle.
Jul 14, 2016
The dealer wasn't able to help me find my car even after they told me to come in person (twice) and they will search in person. However I learn and understand some of their search process and was able to get a volt premier model in NY on the last day of GM special for just 30k OTD! Happy with my car now but this dealer didn't do enough for me to get my car until I did the research myself on the last day. The managers there did everything they can on the last day however it was their sales associate that drag my time for two days and no doing anything until their managers step in. So for their managers I give them A for trying to find me a volt on the last day of GM promo.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

We are sorry that you are not happy with your experience with us on your request for a new vehicle.  We strive to make every purchase as hassle free as possible.  Due to the nature of the 20% off sale it was very difficult to obtain the vehicle that you were interested in as we were sold out of similar vehicles and other dealers were not willing to dealer exchange because of this.  I’m sure that you can understand that our policy on a vehicle request from another dealer comes with a commitment from the customer, hence why the sales person wanted you to come in.  Again, we are sorry that
 More ...
Jun 10, 2016
Good overall experience with buying a new car. Great salesman. Finance got the deal done with a good interest rate.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

Hi Scott, thank you for purchasing a car at our Frederick Auto Mall.
Apr 28, 2016
Very good customer service.
Is this review helpful? Yes | No

Response from Fitzgerald Frederick:

Thanks, Jean! We appreciate your 5 star rating!
Apr 12, 2016
Dealer was honest with pricing and is a no haggle dealer.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fitzgerald Frederick:

Thank you for the rating, Gil! We hope that all of your questions were answered while you were with us.
Mar 12, 2016
The dealer was very nice and helptul
Is this review helpful? Yes | No
Feb 25, 2016
Responsive, never had a chance to use.
Is this review helpful? Yes | No
Feb 16, 2016
Slow initial response. Subsequent contact was courteous. Did not buy the car.
Is this review helpful? Yes | No
Read 12 old reviews
May 26, 2015
Good
Is this review helpful? Yes | No
May 15, 2015
They don't seem to have what I need
Is this review helpful? Yes | No
May 13, 2015
Good
Is this review helpful? Yes | No
Apr 30, 2015
I went and made a deal. filled out paperwork and waited. 2 hours later 45 min. after closing they came back and cut the offer on my trade in half . i dont feel this is acceptable. I have dealt with them for years. and this is the second very bad experience this year.
Is this review helpful? Yes | No
Apr 23, 2015
Good
Is this review helpful? Yes | No
Apr 7, 2015
Salesman emailed the description of the vehicle and called
Is this review helpful? Yes | No
Mar 18, 2015
The dealer was very informative
Is this review helpful? Yes | No
Mar 7, 2015
Great
Is this review helpful? Yes | No
Feb 27, 2015
Mr Lawson was very responsive and courteous during my visit. I would highly recommend the dealership and the salesman.
Is this review helpful? Yes | No
Jan 17, 2015
Awesome. Mark Lawson is great.
Is this review helpful? Yes | No
Jan 4, 2015
The dealer responded but the car I wanted had been bought. The dealer had another car of a higher value.
Is this review helpful? Yes | No
Oct 28, 2014
Great
Is this review helpful? Yes | No

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