Fitzgerald Frederick

114 Baughmans Lane
Frederick, MD 21702

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Sales: (301) 710-6489

Service: (240) 629-7305
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https://static.cargurus.com/images/forsale/2019/09/24/04/02/2009_honda_accord-pic-5844023500795792737-152x114.jpeg

2009 Honda Accord EX-L Used Cars in Frederick, MD 21702

Great Deal
$2,735 BELOW
CarGurus IMV of $7,720

Price: $4,985

Mileage: 131,900

Location: Frederick, MD 21702

Average time on market: 14 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Description: Used 2009 Honda Accord EX-L for sale - $4,985, 131,900 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/15/01/54/2019_mazda_mazda3-pic-1428319277663962586-152x114.jpeg

2019 Mazda MAZDA3 Select Sedan FWD Used Cars in Frederick, MD 21702

Great Deal
$2,034 BELOW
CarGurus IMV of $21,529

Price: $19,495

Mileage: 7,494

Location: Frederick, MD 21702

Certified Pre-Owned: Yes Color: Machine Gray Metallic Description: Used 2019 Mazda MAZDA3 Select Sedan FWD for sale - $19,495, 7,494 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/28/01/47/2007_nissan_xterra-pic-4994806986985240963-152x114.jpeg

2007 Nissan Xterra S Used Cars in Frederick, MD 21702

Great Deal
$2,249 BELOW
CarGurus IMV of $6,144

Price: $3,895

Mileage: 130,674

Location: Frederick, MD 21702

Certified Pre-Owned: No Color: Gray Description: Used 2007 Nissan Xterra S for sale - $3,895, 130,674 miles with Tow Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/13/04/01/2019_volkswagen_jetta-pic-7693986436663568697-152x114.jpeg

2019 Volkswagen Jetta 1.4T SE FWD Used Cars in Frederick, MD 21702

Great Deal
$1,975 BELOW
CarGurus IMV of $18,470

Price: $16,495

Mileage: 8,652

Location: Frederick, MD 21702

Average time on market: 30 days Certified Pre-Owned: No Color: White Description: Used 2019 Volkswagen Jetta 1.4T SE FWD for sale - $16,495, 8,652 miles with Climate Package
https://static.cargurus.com/images/forsale/2019/08/22/01/28/2006_subaru_outback-pic-7785753461485257649-152x114.jpeg

2006 Subaru Outback 2.5i Wagon AWD Used Cars in Frederick, MD 21702

Great Deal
$1,767 BELOW
CarGurus IMV of $3,762

Price: $1,995

Mileage: 190,517

Location: Frederick, MD 21702

Average time on market: 13 days Certified Pre-Owned: No Color: Atlantic Blue Pearl Description: Used 2006 Subaru Outback 2.5i Wagon AWD for sale - $1,995, 190,517 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2019/10/13/04/01/2019_volkswagen_atlas-pic-6355809666105357902-152x114.jpeg

2019 Volkswagen Atlas SE 4Motion AWD with Technology Used Cars in Frederick, MD 21702

Great Deal
$2,229 BELOW
CarGurus IMV of $34,214

Price: $31,985

Mileage: 11,753

Location: Frederick, MD 21702

Average time on market: 26 days Certified Pre-Owned: No Color: Black Description: Used 2019 Volkswagen Atlas SE 4Motion AWD with Technology for sale - $31,985, 11,753 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2019/06/08/01/48/2015_bmw_3_series-pic-6862093439610414383-152x114.jpeg

2015 BMW 3 Series 328i xDrive Sedan AWD Used Cars in Frederick, MD 21702

Great Deal
$2,420 BELOW
CarGurus IMV of $18,915

Price: $16,495

Mileage: 43,093

Location: Frederick, MD 21702

Average time on market: 51 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Brown Description: Used 2015 BMW 3 Series 328i xDrive Sedan AWD for sale - $16,495, 43,093 miles with Bluetooth, Leather Seats, Backup Camera, Navigation System, Alloy Wheels, Climate Package
https://static.cargurus.com/images/forsale/2019/08/22/01/28/2011_buick_regal-pic-14632727831027891-152x114.jpeg

2011 Buick Regal CXL Sedan FWD Used Cars in Frederick, MD 21702

Good Deal
$1,564 BELOW
CarGurus IMV of $8,538

Price: $6,974

Mileage: 83,754

Location: Frederick, MD 21702

Average time on market: 17 days Certified Pre-Owned: No Transmission: Automatic Color: Quicksilver Metallic Description: Used 2011 Buick Regal CXL Sedan FWD for sale - $6,974, 83,754 miles
https://static.cargurus.com/images/forsale/2019/09/09/01/40/2019_chevrolet_equinox-pic-7511191274971167779-152x114.jpeg

2019 Chevrolet Equinox 1.5T LT FWD Used Cars in Frederick, MD 21702

Good Deal
$2,277 BELOW
CarGurus IMV of $23,172

Price: $20,895

Mileage: 7,084

Location: Frederick, MD 21702

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Metallic Description: Used 2019 Chevrolet Equinox 1.5T LT FWD for sale - $20,895, 7,084 miles with Bluetooth, Backup Camera, Aluminum Wheels, LT Package
https://static.cargurus.com/images/forsale/2019/08/22/01/28/2007_subaru_impreza-pic-7902720278247917867-152x114.jpeg

2007 Subaru Impreza 2.5 i Used Cars in Frederick, MD 21702

Good Deal
$1,572 BELOW
CarGurus IMV of $5,422

Price: $3,850

Mileage: 126,544

Location: Frederick, MD 21702

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Obsidian Black Pearl Description: Used 2007 Subaru Impreza 2.5 i for sale - $3,850, 126,544 miles
https://static.cargurus.com/images/forsale/2019/08/22/01/28/2009_subaru_forester-pic-1144292428803385958-152x114.jpeg

2009 Subaru Forester 2.5 X Used Cars in Frederick, MD 21702

Good Deal
$1,545 BELOW
CarGurus IMV of $8,219

Price: $6,674

Mileage: 94,825

Location: Frederick, MD 21702

Average time on market: 15 days Certified Pre-Owned: No Color: Dark Gray Metallic Description: Used 2009 Subaru Forester 2.5 X for sale - $6,674, 94,825 miles
https://static.cargurus.com/images/forsale/2019/06/23/01/25/2017_chevrolet_silverado_1500-pic-5156475939304077466-152x114.jpeg

2017 Chevrolet Silverado 1500 LT Double Cab 4WD Used Cars in Frederick, MD 21702

Good Deal
$1,943 BELOW
CarGurus IMV of $31,238

Price: $29,295

Mileage: 14,730

Location: Frederick, MD 21702

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Automatic Color: Summit White Description: Used 2017 Chevrolet Silverado 1500 LT Double Cab 4WD for sale - $29,295, 14,730 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/05/23/02/05/2017_ford_fusion-pic-4384024476981364549-152x114.jpeg

2017 Ford Fusion SE Used Cars in Frederick, MD 21702

Good Deal
$1,522 BELOW
CarGurus IMV of $16,296

Price: $14,774

Mileage: 29,448

Location: Frederick, MD 21702

Average time on market: 35 days Certified Pre-Owned: No Color: Magnetic Description: Used 2017 Ford Fusion SE for sale - $14,774, 29,448 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/17/02/10/2012_cadillac_srx-pic-7166111880010860057-152x114.jpeg

2012 Cadillac SRX Performance AWD Used Cars in Frederick, MD 21702

Good Deal
$1,443 BELOW
CarGurus IMV of $7,338

Price: $5,895

Mileage: 178,655

Location: Frederick, MD 21702

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Mocha Steel Metallic Description: Used 2012 Cadillac SRX Performance AWD for sale - $5,895, 178,655 miles with Leather Seats, Sunroof/Moonroof, Wood Trim Package, Navigation System, Bluetooth, Memory Package, Backup Camera, Remote Start, Trim Package
https://static.cargurus.com/images/forsale/2019/08/24/01/33/2017_nissan_altima-pic-2838962574441218127-152x114.jpeg

2017 Nissan Altima 2.5 SL Used Cars in Frederick, MD 21702

Good Deal
$1,546 BELOW
CarGurus IMV of $16,341

Price: $14,795

Mileage: 55,345

Location: Frederick, MD 21702

Average time on market: 42 days Certified Pre-Owned: No Color: Super Black Description: Used 2017 Nissan Altima 2.5 SL for sale - $14,795, 55,345 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels, Technology Package, SL Package, Bluetooth, Backup Camera
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 12, 2019
The internet sales guy was very helpful good follow-up nice personality esay to talk to
Sep 26, 2019
I inquired about the car but wasn’t the color my daughter wanted so I didn’t even go to look at it Leo was very helpful on the phone
Sep 21, 2019
I never went to see the car, but the salesman was nice.
Aug 23, 2019
CasBa7236
Quick + helpful response to customer's questions/requests. Sales staff seems to go 'out-of-it's way' to satisfy their customer's needs.
Aug 21, 2019
GuruBRCXC
Excellent Service and quick reply!
Aug 14, 2019
They responded to me in a very timely fashion and eas courteous. Because I purchased a car across state lines , they reached out to me to be my service provider.
Jul 4, 2019
The people were friendly and had a good experience
1 people found this review helpful.
Mark helpful
Jun 6, 2019
Besheerazmy
Ii got helped by Mr Rob Moreno and Ernest. They make my life easy buying this nice rav4 car. They answer all my questions no stress at all . It was my first time i enjoy buying a car finally. Thank you so much Rob and Ernest. 5 stars
1 people found this review helpful.
Mark helpful
May 17, 2019
GuruL7G9R
Good experience!!
May 16, 2019
rayudu3579
The sales department is fast and good than any other department so far
May 15, 2019
Very helpful. Responsive
Apr 30, 2019
Horrible. While closing this deal, my salesman was ordered to sell this car to a walk in person behind my back. Unscrupulous and in professional.
Response from current dealership:
Thank you for your feedback, we deeply regret that you left feeling less than satisfied. In the interest of fairness to all of our customers, we operate on a first-come first-serve basis. In this particular case, we had another customer interested in this vehicle for over a week, and had submitted a credit application a few days prior to purchase. In cases like this where there are multiple customers interested in the same car, we are unable to reserve a vehicle for a particular customer until a deal is finalized.

We can understand the frustrations of trying to purchase a vehicle from far
 More ...
Apr 29, 2019
GuruL1YP4
The experience was beyond pleasant, my Rep Ashley was so personable it was like talking to family. They understood my priorities and needs and was very transparent. I loved it
Apr 22, 2019
Lhumph82
Got back to me quickly with the information I requested.
Apr 18, 2019
He was totally honest
Apr 12, 2019
The talk i have with the salesman was very good but did not get the picture i asked for
Response from current dealership:
Thank you for sharing your experience with us!
Apr 11, 2019
I’m happy with their service.
Response from current dealership:
Thank you Rinu, we appreciate you taking the time out to share your experience with us!
Mar 28, 2019
Nice
Response from current dealership:
Thank you for sharing!
Mar 28, 2019
Great experience with no pressure. Ashley Raup was great and we were finished with our vehicle in about an hour after our test drive. Great folks and very friendly. No pressure sales tactics.
2 people found this review helpful.
Mark helpful
Response from current dealership:
We are thrilled to hear that you had a great experience with us here at Fitzgerald! Thank you for your review!
Mar 14, 2019
cabailey48
I spoke with salesman and sent my credit application in. I haven't heard anything else from this person
0 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for bringing your concerns to our attention, and we appreciate you taking the time to speak to our sales manager regarding this issue. While our sales team is always available to assist our customers through the credit and financing process, we serve only as medium that connects our customers with the bank; we do not represent the bank itself. Because of this, any contact or decision regarding the status of a credit application would come from directly from the bank rather than from our staff. Unfortunately, we have no control over the speed or outcome in which the bank processes suc
 More ...
Mar 11, 2019
Dealer was prompt to respond.
Response from current dealership:
Thank you for sharing your review!
Mar 7, 2019
Excellent costumer service from Mr Youssef
Mar 3, 2019
Great experience dealing with them
Response from current dealership:
Austin, it is always our pleasure. Thank you for your time and business at Fitzgerald's Auto Mall for Frederick!
Feb 5, 2019
Chris Leighton
Great service quick very helpful
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your 5 star rating.
Jan 26, 2019
Waaazooo
Started to discuss the purchase of a car. The dealership poofed and stopped replying without notice. I assume they sold the car while discussing with me, which is fine...but be transparent with your buyers.
1 people found this review helpful.
Mark helpful
Response from current dealership:
We always strive to be ever vigilant in our communications with our customers. In this instance, our sales person dropped the ball. No excuses. I have spoken to the sales person and she says she missed your last email. I have been told that she has since been trying to reach you regarding the vehicle. Please contact me direct at (301) 696-9200 with any other concerns you may have. We would still love to assist you.

Thank you,
June Rutkay
General Sales Manager
Jan 16, 2019
Arthur Storey
Maintaining contact through email and phone calls
Response from current dealership:
Thank you for your 5 star rating!
Jan 14, 2019
Salesman was nice and helpful. The car on the other hand was not as described. The exterior condition was poor, and there were obvious mechanical issue with the engine that the dealership admired they ignored when pushed. Based on this, they lost my trust, and lost the sale.
2 people found this review helpful.
Mark helpful
Response from current dealership:
We are sorry you felt that the vehicle that you came in to see was not in the condition you thought it should be in. We put all of our vehicles through our rigorous 138 point inspection, which surpasses the Maryland State Inspection. All of the items on the 138 point inspection are warranted for 45 day/1,250 miles. We would love to assist you. Unfortunately that vehicle was sold that day, so perhaps we have something else that may interest you? Please contact June Rutkay or another member of our management team at (301) 696-9200 so that we may be of further assistance to you. We look forward t
 More ...
Jan 4, 2019
Salesperson was very knowledgeable about the models and options available for the vehicle I was interested in. Very accommodating and exceptional customer service.
Response from current dealership:
We are pleased to hear that our sales associate was able to provide truly exceptional service.
Nov 17, 2018
Responsive
Response from current dealership:
Thank you for your feedback.
Oct 28, 2018
They were very prompt in returning my inquiry. Unfortunately, the vehicle want the right fit for what I was looking for.
Response from current dealership:
Thank you for giving us an opportunity to do business with you.
Oct 24, 2018
Great experience ended up purchasing this vehicle
Response from current dealership:
Kenny, we are pleased to hear that your recent experience was great. Enjoy your new car!
Oct 24, 2018
mnmbright Bright
Gary Randall responded within minutes of my email. He was very polite and professional in responding to all my inquiries. It was a pleasant experience. Thanks Gary.
Response from current dealership:
We thank you for your time and business.
Oct 20, 2018
jbhhhauto
great dealership fast response
Response from current dealership:
Thank you for your kind words.
Oct 15, 2018
GuruX51B6
Responded promptly and with detailed information about state and non-state car repairs needed post purchase
Response from current dealership:
Thank you for your positive feedback regarding your recent experience.
Oct 14, 2018
Pete was very nice when I arrived they have sold this car. Pete worked with me and did everything he could to find me a car in my price that I would like.
Response from current dealership:
Thank you  for visiting our facility. We look forward to servicing you again in the in the future!
Sep 26, 2018
TowsonMD
Great Communication
Response from current dealership:
We appreciate your positive feedback.
Sep 20, 2018
Responsive
Response from current dealership:
Brenda, Thank you for your positive feedback on your recent experience.
Sep 12, 2018
Fitzgerald was quickly responsive and very attentive.
Response from current dealership:
Thank you for your kind review!
Sep 10, 2018
Excellent
Response from current dealership:
Thank you  for your positive review.
Aug 16, 2018
Price was a bit more than the condition of the vehicle was worth. Dealership was open about it needing a bit of work and this was a 'quick as is sale'.
Jun 24, 2018
Stay far away! Classic dealership, ten guys out front hunting you down. Changed four sales reps before ever getting in the car. Test drove it and the guy was reaching over up shifting for me. I drive a manual daily, I think I can handle the paddles. They came back with a ridiculous offer on a $40,000 car. An looked at me all funny like “how dare I refuse his offer of $65k at 60mths at a 1,079 a month. It’s just kept getting worse and I was only there for a hour an a half before I walked out. Bottom line, go else where for a car.
6 people found this review helpful.
Mark helpful
Response from current dealership:
I’m sorry you were unhappy with your experience with us. I’m sorry you feel our pricing was not what you had hoped. We are a posted price dealership and we try our hardest to be as competitive as we possibly can, taking out the hassle of negotiating the best deal. What transpired between our sales team and yourself, I just can’t fathom.  I expect a certain decorum in our sales associates, and none of what you state was professional.  I will need to investigate what occurred. On your earliest convenience please give me a call at (301)696-9200. If you would be so kind to give m
 More ...
Jun 23, 2018
sbranden
We test drove this vehicle on Friday evening, 6/22/18. The rep we had was young, had only been working there for about 3mo., but was very courteous and helpful. He didn't have all the answers, but he honestly told us when he didn't know something and that's fine - I'd much rather have that, than to have somebody try and bluff their way through something and give incorrect or even misleading info. The car was solid and will probably make somebody a good car - we're still looking though for now.
4 people found this review helpful.
Mark helpful
Response from current dealership:
I would love to speak to you about your recent experience, it is important that all of our customers receive the best customer experience possible. Being able to understand where we fell short will allow me to correct the behaviors that let you down, and allow me to help with any unanswered questions. Thank you for your feedback and feel free to reach me at 301-696-9200. Thank you, Ron Namendorf, Import Sales Manager.
Jun 19, 2018
GuruTZT8C
Informative.
2 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your review.
May 27, 2018
GuruW6JMN
The dealer was very helpful
2 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate your review!
May 22, 2018
Although I didn’t end up purchasing the vehicle I inquired about, the sales person was diligent about answering my questions.
3 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate your feedback.
May 21, 2018
Seemed honest and helpful. I bought the car.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your feedback.
May 16, 2018
amina wright
No problems kept in touch
2 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate your feedback.
May 8, 2018
Kelley Chambers
The dealer was very helpful
2 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your kind feedback.
May 7, 2018
hello , i talk to dealer he was nice and he told me the things i needed to know and was friendly , good guy !
0 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate you for taking the time provide your feedback!
May 7, 2018
Very polite
0 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate your review.
May 6, 2018
Dealer was responsive and honest.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your feedback.
Apr 23, 2018
Earlsworld
Contracted me once but didn't reply back to follow up questions
5 people found this review helpful.
Mark helpful
Apr 20, 2018
The whole team was great.
0 people found this review helpful.
Mark helpful
Apr 17, 2018
I did receive a reply very quickly from someone at this dealer. However they were not helpful and even rude about my budget. They did not seem interested in actually helping someone who has limited funds and did not want to finance something.
6 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate you taking the time to share your feedback as we are always looking for ways to improve our sales process. On your earliest convenience, please contact our Sales Manager, June Rutkay at (301)-696-9200 so that we can further address your concerns.
Apr 10, 2018
Mturner1
Lot was so full of cars, I couldn’t park . People/ dealer were abrupt and very unwilling to work or help me find a car that would be a good fit for my daughter. Won’t ever go back or recommend them
8 people found this review helpful.
Mark helpful
Response from current dealership:
Mturner1,

I am the General Sales Manager here at Fitzgerald Auto Mall and I am sorry you were unhappy with your experience with us.  I would love the chance to speak to you personally.  If you could contact me so that I can address the matter. My number is 301-696-9200. I look forward to hearing from you.

Sincerely,
June Rutkay

General Sales Manager
Fitzgerald Auto Mall- Frederick
(301) 696-9200 ext. # 14270
rutkayj@fitzmall.com
Apr 10, 2018
Guru5ZH3M
He keep it respect ✊
1 people found this review helpful.
Mark helpful
Apr 4, 2018
They respond to me more than once and took my credit application
2 people found this review helpful.
Mark helpful
Mar 19, 2018
Received great orientation on the purchase of a used Mini-Van. Were very helpful. Plan to visit them this week.
0 people found this review helpful.
Mark helpful
Mar 17, 2018
Guru5RQ95
Good response
0 people found this review helpful.
Mark helpful
Mar 16, 2018
Very professional, answered all my questions expeditiously with superior customer service!
0 people found this review helpful.
Mark helpful
Mar 15, 2018
Very fair and honest.
0 people found this review helpful.
Mark helpful
Mar 13, 2018
Responded very quickly, thank you
2 people found this review helpful.
Mark helpful
Feb 27, 2018
Excellent follow-up.
3 people found this review helpful.
Mark helpful
Feb 26, 2018
Very prompt and respectful even tho I didn’t purchase the vehicle Thanks
3 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for taking a moment to provide us with your feedback. We know that many of our customers enjoy shopping for various vehicles before selecting "The One".
Feb 15, 2018
Good
3 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for providing a 5 star rating regarding your experience!
Jan 22, 2018
Excellent dealership!!!
1 people found this review helpful.
Mark helpful
Jan 19, 2018
They quickly responded to my inquirey and offered alternate possibilities.
3 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your feedback
Jan 16, 2018
Promptly responded- no pressure at all!
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your feedback and we are glad that your Fitz Way experience was positive.
Jan 1, 2018
Vasiceklukas
I have good experience with this dealership
2 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for taking the time to provide your feedback
Jan 1, 2018
Great feedback and attention!
0 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate the 5 star rating
Dec 29, 2017
canye
Well it was an awesome and a different level experience i had at Fitzgerald car shopper the ladies who attended to me were awesome and incredible i.e ASHLEY and LUNA hope I haven't gotten the names all mixed up LOL. They both acted professionally and gave me a listening ear and responded properly to all my question with no hesitation and though many paper work to sign but it was worthy because it was fun all through until i left the office.
3 people found this review helpful.
Mark helpful
Dec 21, 2017
Friendly and informative salesman and also the financial counselor. I love the car and would buy from them again.
0 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your kind words.  Happy to hear you love your new car!
Dec 17, 2017
Crazymimi
Fantastic they were helpful and professional.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thanks for this glowing review! We hope to see you again.
Dec 10, 2017
Carlando
Didn’t end up making a purchase from them but found them very helpful.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Happy to hear it! Let us know if we can help you in the future.
Dec 9, 2017
Bs2962
they followed up twice.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thanks for the 5 star rating!
Dec 3, 2017
Pete was great! Still working with him.
0 people found this review helpful.
Mark helpful
Response from current dealership:
Thanks for this great review, Trish!
Nov 19, 2017
The contact to me one time only and they never call me back
4 people found this review helpful.
Mark helpful
Response from current dealership:
Hi, Mauricio.  I'm sorry to hear this.  We would like to speak to you about your experience so that we can address your concerns.  Please contact our customer relations manager, Sylvia Westerlund, at 301-696-9200.  We look forward to hearing from you.  
Oct 31, 2017
Suv was a mechanics specail, no mention of that on website description or after speaking to sales rep. Dealership wanted another $6000 for repairs.
9 people found this review helpful.
Mark helpful
Response from current dealership:
Josh, we take our customer feedback seriously and we would appreciate the opportunity to look into this on your behalf.  Could you please contact us and provide us with more information?  Our vehicles are listed on our Fitzgerald website according to various criteria.  We do our best to provide accurate information with the criteria on the vehicles on our websites.   We apologize for any miscommunication from our sales representative if this occurred.  In order to make any improvements if necessary, we would need to know more.  Please contact Alicia Umbel – Customer Relations Manager at
 More ...
Oct 26, 2017
Guru9G5X6
Good customer service
0 people found this review helpful.
Mark helpful
Response from current dealership:
We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team.  Please let us know if there's anything else we can do for you. See you on the road!
Oct 24, 2017
. Communicated with sales person and General Manager regarding rip in driver seat. no active or follow up interest from dealership to correct problem. So we went elsewhere
3 people found this review helpful.
Mark helpful
Response from current dealership:
We would like to address your concern but we have no identifying information.  We have processes in place to address this type of concern easily and with very little inconvenience to our customers and would like to hear more.  Please call at your earliest convenience.  Sincerely, Sylvia Westerlund Customer Relations Manager 240-629-7369
Read 26 old reviews
Sep 23, 2017
Had a great experience; the sales people were very knowledgable about performance cars. Loved the no-haggle price policy as I'm not a good haggler. I researched this model and the price was very reasonable for the car. I would buy another car from this dealer.
Response from current dealership:
Thank you for your kind words.  We are glad you are happy with your buying experience.  Please let us know if we can assist any further!
Jun 12, 2017
Bigmarc50
Didn't play any games, drive from Baltimore to Delaware and bought my 2016 Chevy Tahoe
Response from current dealership:
That's great to hear! Thanks for making the drive to us.  We hope you enjoy your new Chevy Tahoe!
Jan 9, 2017
Good
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you, Juan!
Nov 6, 2016
The sales rep followed up with a car.
Response from current dealership:
Thanks for the review, David! If you have any further questions please give us a call at 301-696-9200.
Oct 29, 2016
The truck pictured on your site is not the truck on their lot. The one and only Tacoma on their lot shares the same VIN but has after market rims cheesy rubber fender extensions and used to have commercial lettering/logo on the door. Which when questioned about two different people denied. What else are they lying about?
11 people found this review helpful.
Mark helpful
Response from current dealership:
Hi, Fred.  The photo of the vehicle is the vehicle on our lot.  Please feel free to reach out to June Rutkay at 301-696-9200 if you have any questions.  
Sep 9, 2016
This is a no haggle dealership, which I like. They give it to you straight with no pressure.
4 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for your kind words, Micah.  Glad that you enjoy "The Fitzway" of doing business.  Please reach out to us if you have any further questions at 301-696-9200.
Jul 17, 2016
Didn't reply from the first email but after that they responded really quick and got straight to answering my questions. If I ever buy a car again I would recommend this dealer.
Response from current dealership:
I'm glad to hear we were able to help out!  Thanks for the recommendations; they mean a lot to us! Enjoy the new vehicle.
Jul 14, 2016
The dealer wasn't able to help me find my car even after they told me to come in person (twice) and they will search in person. However I learn and understand some of their search process and was able to get a volt premier model in NY on the last day of GM special for just 30k OTD! Happy with my car now but this dealer didn't do enough for me to get my car until I did the research myself on the last day. The managers there did everything they can on the last day however it was their sales associate that drag my time for two days and no doing anything until their managers step in. So for their managers I give them A for trying to find me a volt on the last day of GM promo.
2 people found this review helpful.
Mark helpful
Response from current dealership:
We are sorry that you are not happy with your experience with us on your request for a new vehicle.  We strive to make every purchase as hassle free as possible.  Due to the nature of the 20% off sale it was very difficult to obtain the vehicle that you were interested in as we were sold out of similar vehicles and other dealers were not willing to dealer exchange because of this.  I’m sure that you can understand that our policy on a vehicle request from another dealer comes with a commitment from the customer, hence why the sales person wanted you to come in.  Again, we are sorry that
 More ...
Jun 10, 2016
Good overall experience with buying a new car. Great salesman. Finance got the deal done with a good interest rate.
Response from current dealership:
Hi Scott, thank you for purchasing a car at our Frederick Auto Mall.
Apr 28, 2016
Very good customer service.
Response from current dealership:
Thanks, Jean! We appreciate your 5 star rating!
Apr 12, 2016
Dealer was honest with pricing and is a no haggle dealer.
1 people found this review helpful.
Mark helpful
Response from current dealership:
Thank you for the rating, Gil! We hope that all of your questions were answered while you were with us.
Mar 12, 2016
The dealer was very nice and helptul
Feb 25, 2016
Responsive, never had a chance to use.
Feb 16, 2016
Slow initial response. Subsequent contact was courteous. Did not buy the car.
May 26, 2015
Good
1 people found this review helpful.
Mark helpful
May 15, 2015
They don't seem to have what I need
May 13, 2015
Good
Apr 30, 2015
I went and made a deal. filled out paperwork and waited. 2 hours later 45 min. after closing they came back and cut the offer on my trade in half . i dont feel this is acceptable. I have dealt with them for years. and this is the second very bad experience this year.
Apr 23, 2015
Good
Apr 7, 2015
Salesman emailed the description of the vehicle and called
Mar 18, 2015
The dealer was very informative
Mar 7, 2015
Great
Feb 27, 2015
Mr Lawson was very responsive and courteous during my visit. I would highly recommend the dealership and the salesman.
Jan 17, 2015
Awesome. Mark Lawson is great.
Jan 4, 2015
The dealer responded but the car I wanted had been bought. The dealer had another car of a higher value.
Oct 28, 2014
Great

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