Fitzgerald Frederick

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114 Baughmans Lane
Frederick, MD 21702

http://www.fitzmall.com

Sales: (301) 888-6802

Service: (888) 714-7558

Closed Today (Sun)

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Sales Reviews (36)

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Apr 20, 2018

Lewis

The whole team was great.

Is this review helpful? Yes | No

Apr 17, 2018

Kate

I did receive a reply very quickly from someone at this dealer. However they were not helpful and even rude about my budget. They did not seem interested in actually helping someone who has limited funds and did not want to finance something.

1 of 1 people found this review helpful.

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Apr 10, 2018

Mturner1

Lot was so full of cars, I couldn’t park . People/ dealer were abrupt and very unwilling to work or help me find a car that would be a good fit for my daughter. Won’t ever go back or recommend them

1 of 1 people found this review helpful.

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Response from current dealership owner:

Mturner1,

I am the General Sales Manager here at Fitzgerald Auto Mall and I am sorry you were unhappy with your experience with us. I would love the chance to speak to you personally. If you could contact me so that I can address the matter. My number is 301-696-9200. I look forward to hearing from you.

Sincerely,
June Rutkay

General Sales Manager
Fitzgerald Auto Mall- Frederick
(301) 696-9200 ext. # 14270
rutkayj@fitzmall.com

Apr 10, 2018

Guru5ZH3M

He keep it respect ✊

Is this review helpful? Yes | No

Apr 4, 2018

Calvin

They respond to me more than once and took my credit application

Is this review helpful? Yes | No

Mar 19, 2018

Edward

Received great orientation on the purchase of a used Mini-Van. Were very helpful. Plan to visit them this week.

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Mar 17, 2018

Guru5RQ95

Good response

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Mar 16, 2018

Stephanie

Very professional, answered all my questions expeditiously with superior customer service!

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Mar 15, 2018

Edward

Very fair and honest.

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Mar 13, 2018

David

Responded very quickly, thank you

2 of 2 people found this review helpful.

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Feb 27, 2018

Sareeta

Excellent follow-up.

3 of 3 people found this review helpful.

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Feb 26, 2018

Kristi

Very prompt and respectful even tho I didn’t purchase the vehicle Thanks

3 of 3 people found this review helpful.

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Response from current dealership owner:

Thank you for taking a moment to provide us with your feedback. We know that many of our customers enjoy shopping for various vehicles before selecting "The One".

Feb 15, 2018

Seifu

Good

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for providing a 5 star rating regarding your experience!

Jan 22, 2018

sharon

Excellent dealership!!!

1 of 1 people found this review helpful.

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Jan 19, 2018

Bill

They quickly responded to my inquirey and offered alternate possibilities.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for your feedback

Jan 16, 2018

Darcey

Promptly responded- no pressure at all!

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your feedback and we are glad that your Fitz Way experience was positive.

Jan 1, 2018

Vasiceklukas

I have good experience with this dealership

2 of 2 people found this review helpful.

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Response from current dealership owner:

Thank you for taking the time to provide your feedback

Jan 1, 2018

Tracie

Great feedback and attention!

Is this review helpful? Yes | No

Response from current dealership owner:

We appreciate the 5 star rating

Dec 29, 2017

canye

Well it was an awesome and a different level experience i had at Fitzgerald car shopper the ladies who attended to me were awesome and incredible i.e ASHLEY and LUNA hope I haven't gotten the names all mixed up LOL. They both acted professionally and gave me a listening ear and responded properly to all my question with no hesitation and though many paper work to sign but it was worthy because it was fun all through until i left the office.

1 of 1 people found this review helpful.

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Dec 21, 2017

Rosemarie

Friendly and informative salesman and also the financial counselor. I love the car and would buy from them again.

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Response from current dealership owner:

Thank you for your kind words. Happy to hear you love your new car!

Dec 17, 2017

Crazymimi

Fantastic they were helpful and professional.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thanks for this glowing review! We hope to see you again.

Dec 10, 2017

Carlando

Didn’t end up making a purchase from them but found them very helpful.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Happy to hear it! Let us know if we can help you in the future.

Dec 9, 2017

Bs2962

they followed up twice.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thanks for the 5 star rating!

Dec 3, 2017

Trish

Pete was great! Still working with him.

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Response from current dealership owner:

Thanks for this great review, Trish!

Nov 19, 2017

Mauricio

The contact to me one time only and they never call me back

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hi, Mauricio. I'm sorry to hear this. We would like to speak to you about your experience so that we can address your concerns. Please contact our customer relations manager, Sylvia Westerlund, at 301-696-9200. We look forward to hearing from you.

Oct 31, 2017

Josh

Suv was a mechanics specail, no mention of that on website description or after speaking to sales rep. Dealership wanted another $6000 for repairs.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Josh, we take our customer feedback seriously and we would appreciate the opportunity to look into this on your behalf. Could you please contact us and provide us with more information? Our vehicles are listed on our Fitzgerald website according to various criteria. We do our best to provide accurate information with the criteria on the vehicles on our websites. We apologize for any miscommunication from our sales representative if this occurred. In order to make any improvements if necessary, we would need to know more. Please contact Alicia Umbel – Customer Relations Manager at

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Oct 26, 2017

Guru9G5X6

Good customer service

Is this review helpful? Yes | No

Response from current dealership owner:

We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team. Please let us know if there's anything else we can do for you. See you on the road!

Oct 24, 2017

Frederick

. Communicated with sales person and General Manager regarding rip in driver seat. no active or follow up interest from dealership to correct problem. So we went elsewhere

3 of 3 people found this review helpful.

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Response from current dealership owner:

We would like to address your concern but we have no identifying information. We have processes in place to address this type of concern easily and with very little inconvenience to our customers and would like to hear more. Please call at your earliest convenience. Sincerely, Sylvia Westerlund Customer Relations Manager 240-629-7369

Jan 9, 2017

Juan

Good

1 of 3 people found this review helpful.

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Response from current dealership owner:

Thank you, Juan!

Nov 6, 2016

David

The sales rep followed up with a car.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks for the review, David! If you have any further questions please give us a call at 301-696-9200.

Oct 29, 2016

Fred

The truck pictured on your site is not the truck on their lot. The one and only Tacoma on their lot shares the same VIN but has after market rims cheesy rubber fender extensions and used to have commercial lettering/logo on the door. Which when questioned about two different people denied. What else are they lying about?

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hi, Fred. The photo of the vehicle is the vehicle on our lot. Please feel free to reach out to June Rutkay at 301-696-9200 if you have any questions.

Sep 9, 2016

Micah

This is a no haggle dealership, which I like. They give it to you straight with no pressure.

4 of 6 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for your kind words, Micah. Glad that you enjoy "The Fitzway" of doing business. Please reach out to us if you have any further questions at 301-696-9200.

Jul 17, 2016

Marquese

Didn't reply from the first email but after that they responded really quick and got straight to answering my questions. If I ever buy a car again I would recommend this dealer.

Is this review helpful? Yes | No

Response from current dealership owner:

I'm glad to hear we were able to help out! Thanks for the recommendations; they mean a lot to us! Enjoy the new vehicle.

Jul 14, 2016

Cuiyun

The dealer wasn't able to help me find my car even after they told me to come in person (twice) and they will search in person. However I learn and understand some of their search process and was able to get a volt premier model in NY on the last day of GM special for just 30k OTD! Happy with my car now but this dealer didn't do enough for me to get my car until I did the research myself on the last day. The managers there did everything they can on the last day however it was their sales associate that drag my time for two days and no doing anything until their managers step in. So for their managers I give them A for trying to find me a volt on the last day of GM promo.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We are sorry that you are not happy with your experience with us on your request for a new vehicle. We strive to make every purchase as hassle free as possible. Due to the nature of the 20% off sale it was very difficult to obtain the vehicle that you were interested in as we were sold out of similar vehicles and other dealers were not willing to dealer exchange because of this. I’m sure that you can understand that our policy on a vehicle request from another dealer comes with a commitment from the customer, hence why the sales person wanted you to come in. Again, we are sorry that

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Jun 10, 2016

Scott

Good overall experience with buying a new car. Great salesman. Finance got the deal done with a good interest rate.

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Response from current dealership owner:

Hi Scott, thank you for purchasing a car at our Frederick Auto Mall.

Apr 28, 2016

Jean

Very good customer service.

Is this review helpful? Yes | No

Response from current dealership owner:

Thanks, Jean! We appreciate your 5 star rating!

Read 16 old reviews

Apr 12, 2016

Gil

Dealer was honest with pricing and is a no haggle dealer.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Thank you for the rating, Gil! We hope that all of your questions were answered while you were with us.

Mar 12, 2016

Natalie

The dealer was very nice and helptul

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Feb 25, 2016

Bill

Responsive, never had a chance to use.

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Feb 16, 2016

Slow initial response. Subsequent contact was courteous. Did not buy the car.

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May 26, 2015

Marshall

Good

1 of 1 people found this review helpful.

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May 15, 2015

edgar

They don't seem to have what I need

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May 13, 2015

JamesL

Good

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Apr 30, 2015

rob

I went and made a deal. filled out paperwork and waited. 2 hours later 45 min. after closing they came back and cut the offer on my trade in half . i dont feel this is acceptable. I have dealt with them for years. and this is the second very bad experience this year.

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Apr 23, 2015

Daniel

Good

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Apr 7, 2015

Margaritta

Salesman emailed the description of the vehicle and called

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Mar 18, 2015

Katrice

The dealer was very informative

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Mar 7, 2015

Sean

Great

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Feb 27, 2015

Bill

Mr Lawson was very responsive and courteous during my visit. I would highly recommend the dealership and the salesman.

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Jan 17, 2015

Jody Morgan

Awesome. Mark Lawson is great.

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Jan 4, 2015

Solomon

The dealer responded but the car I wanted had been bought. The dealer had another car of a higher value.

Is this review helpful? Yes | No

Oct 28, 2014

jim

Great

Is this review helpful? Yes | No

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Fitzgerald Frederick

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