Fitzgerald Frederick

Even though it was his day off we exchanged many emails. His service and response time was excellent. I would definitely buy a car from this dealership.

Could not ask for better response - super people to work with.

Great follow-up

Sells Rep Martina was awesome. Highly recommend her.

All they are worried about is money! Don't try paying cash, unwilling to work with you. Over priced trucks!! Don't tell you that there was a mini hand operated crane bolted to bed of truck. No pictures of that, then you drive 1 hour and get the run around. They tell you, we won't rush the truck thru dealer processing but, truck comes out on the lot with service engine light and airbag needing service? Really?

After numerous times of requesting pictures of the car, and just as many promises that they would be emailed right away, nothing was ever sent to me ! !

Very helpful.bought a car from them

Quick response. Very helpful.

They were responsive. However, I didnâ??t go in person because the vehicle I was interested in was going to need a lot of mechanical work. I appreciate the full disclosure but didnâ??t appreciate the defective car.

good

She was very understanding in her reply to my request regarding the availability of the vehicle and I appreciate it.

I had received a quick response from my enquiry. The representatives of the dealership were very helpful in their availability and ways of communicating with me. Great demeanor or helpfulness without being demanding!

Excellent.

Not bad at all! Good folks here

Very friendly and professional service. Personal thanks to our salesman, Aiden and the manager, Cody. Highly recommend this dealership.

Responsive and persistent

The dealer had no complimentary water other then an water fountain and vending machine. The car salesmen worked with me to finalize the deal. He was excellent.

Started out shaky but, ended up purchasing the vehicle. Very nice salesman and the finance manager was great and very trustworthy. I would definitely like to purchase again from this dealership!

Excellent so far!!!!

ThankU 4 contacting us hope can make a deal soon Stay safe

Everything was wonderful and helpful thank you

They lied straight up front about photos for the car, they only had one, they claimed it was because that car just came in, wanted my phone# (seems like that is why they only post 1 photo for most of their inventory, so they can troll for your phone#).. Once they did that, I had no use for them and moved on.. I am guessing it was just the way that sales person did business, but it may be the dealer tactic.. Either way, i did not appreciate the caginess..

Dealer did contact me quickly, Eric Cook was my contact. He was very helpful and fully disclosed the vehicle issues. We did not end up making a deal, but I was very satisfied with my service.

They texted, and emailed me. Would suggest email bodies include direct HTML links to the dealership site and car listing, had to Google search for that info.

Initial contact was quick but as it got time to close the deal the Sales manager was slow to reply and I ended up finding another dealership to purchase a VW Arteon

Extremely responsive and professional. Very willing to work with me remotely and over the phone. Did everything they could to maintain the highest integrity throughout the deal. I will come to them first for my next car purchase, even though they’re an hour away. Great job Fitzpatrick!

Very nice and responsive dealer

I was contacted very promptly by the dealership, and the salesman even made a video of the car of interest to further inform me about it. I did wind up buying the car from them and both the salesman and the dealership have been very helpful to me in helping to make this a good buying experience.

I love this dealership. They were accommodating and helpful.

I was contacted within a few minutes. Everyone was very helpful. I changed my mind. Thanks, Mike

Very helpful. Good car dealership

Friendly sales and fianance team all made the process easy and quick.

Personally spoke to a sales rep about this vehicle it was sold he was very kind and very considerate about my needs and about what he could do to get me some business and to make a deal happen for me I was really impressed with his customer service and the fact that he was doing his due diligence to make me a satisfied customer I forgot his name I don’t have it in front of me right now but he’ll know who I’m talking about

Great experience all around. Willing to negotiate and accommodating.

Good customer relationships skills

A good one

Prompt call back.

They followed up promptly and answered all my questions

Thanks for Carguru. I have purchased this car from Fitzgerald Mazda, Frederick,MD. The overall experience is good and the dealer representative is humble. He answered all my questions. The sale is very transparent.

Very helpful sending cars available

The salesman was very helpful and straight to the point . Thanks.

Followed up very promptly

Good people good service

Martina, Ashley and Jesse made the experience as Martina said "Seamless". Great all around, the dealership atmosphere is cool, not stuffy and all about getting your money.

Excellent. They answered questions about the car.