Criswell Chevrolet, Inc.

GM Certified Internet Dealer, GM Certified Used Vehicles

503 Quince Orchard Rd
Gaithersburg, MD 20878

http://www.criswellchevrolet.com

Sales: (301) 250-1961

Service: (301) 637-4130

Today 9:00 AM - 9:00 PM

(Open Now)

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Sales Reviews (62)

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Jul 3, 2018

Darlene

We were very please with the service we recieved at Criswell Chevrolet. Our Salesman Mario Adams was excellent. He answered all my email questions before we drove to the dealership to purchase the vehicle. Highly recommend this dealership and Mario

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Response from current dealership:

Excellent! Thank you for taking the time to let us know that Mario was able to answer all of your questions and helped you to have a pleasant and efficient visit.

May 13, 2018

Andrew

Negative. They listed the car on CarGurus and it isn’t even for sale....

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Response from current dealership:

We apologize for any confusion caused by your interaction. We hope that in the future you will provide us with another opportunity to better serve you.

May 5, 2018

Bill

The dealer was very helpful and professional. We are happy with are decision to purchase the car from them and would recommend them to anyone

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Response from current dealership:

Thank you for your willingness to recommend Criswell. We are pleased that you found our team to be helpful and professional.

Apr 23, 2018

Dobeman

I didn't wind up purchasing a car through Criswell due to finding another option elsewhere; however they were very communicative and kept contact with updates throughout the process. I'd definitely buy from them in the future.

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Response from current dealership:

Thank you for taking the time to post this review. We're pleased that you found our staff to be helpful and communicative. We look forward to working with you again the next time you are in the market for a new vehicle.

Mar 29, 2018

Mikiyas

Excellent customer service.

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Response from current dealership:

We're ecstatic to hear that our team provided you with an excellent customer service experience. Thank you for taking the time to post this review.

Mar 25, 2018

BNP2634

The staff was prompt to respond. Unfortunately, the vehicle was sold the morning of my request about the car.

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Response from current dealership:

We're happy to hear that our team made prompt contact with you regarding your inquiry. We're sorry that the car you were interested in sold but we hope that our team can help you find another vehicle to meet your needs.

Mar 1, 2018

Jeff

While I decided to hold off from getting a car at this time, this dealership was a pleasure to deal with.

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Response from current dealership:

Thank you Jeff. We're happy to hear that Criswell provided you with a wonderful visit. We look forward to working with you when you are ready to buy a car.

Feb 22, 2018

tpeden1us

Great..I ended up buying he car...thanks!

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Response from current dealership:

Thank you for taking the time to post this review. We're pleased that our team was able to help you find a car to meet your needs.

Feb 21, 2018

joe

easy to work with , very responsive

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Response from current dealership:

Thank you for taking the time to provide us with this feedback. We are so pleased that you found our team to be responsive and easy to work with.

Feb 18, 2018

GuruZBCF2

Kerry did a great job and the dealership itself was good too. Thank you.

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Response from current dealership:

We're pleased that you took the time to tell us that you had a good experience with our team at Criswell. We appreciate your business and look forward to working with you again at your next visit.

Feb 17, 2018

Guru52WVB

Professional and easy to deal with. They followed through on every promise.

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Response from current dealership:

Thank you! We are so happy that you found our team professional and easy to deal with. We look forward to working with you again at your next visit.

Dec 18, 2017

GuruZHNPV

Excellent!! Kerry is very good at his job. Communication is outstanding!!

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Response from current dealership:

Thank you for taking the time to offer feedback. We are pleased to hear that Kerry did such an outstanding job in helping you to find your vehicle.

Dec 15, 2017

Lucy6710

Great

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Response from current dealership:

Thank you for the kind review! We're pleased that our team could provide you with a 5 star experience. We appreciate your business and look forward to working with you again at your next visit.

Nov 23, 2017

James

Very responsive! I️ was able to negotiate and complete a deal while simultaneously working with no games or trickery.

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Response from current dealership:

James, we're please to hear that your recent purchase went so well. Our team is committed to making sure that each customer has an efficient, honest, and friendly purchase experience and we're happy that your visit reflected this. Thank you for taking the time to offer this feedback.

Nov 12, 2017

Tim

Did exactly as I asked; sent a bottom line quote and no harassing phone calls. Paperwork only took about 30 minutes when I picked vehicle up. Outstanding!

1 people found this review helpful.

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Response from current dealership:

Thank you for your feedback. We're happy to hear that our team was able to provide you with exactly the experience you were looking for and in an efficient manner.

Nov 1, 2017

jonathan

Easy car buying experience, truck was in line with the market and no hidden fees tacked onto the price

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Response from current dealership:

We're so pleased that our team could make your car buying experience easy and successful. Enjoy your new truck!

Oct 26, 2017

GuruZDM89

Perfect car I love it

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Response from current dealership:

We're so pleased that you love your new car! Thank you for offering this feedback.

Oct 12, 2017

Marco

Excellent!

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Response from current dealership:

Thank you! We appreciate your business and enthusiastic response.

Oct 8, 2017

Jodi

Peter quickly emailed me and kept in contact. Sadly the car sold the day before I had an appointment to go in and see it. He also gave me any information I asked for very quickly.

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Response from current dealership:

We're sorry that the car you were interested in was sold before you were able to come in but we are happy that you took the time to let us know that our team was efficient and friendly.

Oct 7, 2017

Dave

Great Experience and, Service

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Response from current dealership:

Thank you!

Oct 6, 2017

David

Great customer oriented service! Would definitely recommend to those looking for a used vehicle.

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Response from current dealership:

Thank you, we appreciate your business and your willingness to post this review.

Oct 5, 2017

alh5145

Very responsive and helped me understand state tax structures (because I had no idea how different they all are) and how that effects the cost efficiency of having a car certified or not. Very helpful and educating.

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Response from current dealership:

We appreciate your willingness to post this review. We're pleased that our team took all the time you needed to fully understand your purchasing options.

Oct 2, 2017

Gabe

Nice staff.

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Response from current dealership:

Thank you!

Oct 1, 2017

Dena

Car was listed with incorrect color ,dealer answered all questions, overall experience very good.

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Response from current dealership:

We apologize for the confusion but are pleased that you found our staff to be helpful.

Sep 1, 2017

GuruDC3XC

Quick response. Knowledgeable staff.

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Aug 29, 2017

Gary

They were open, nice and welcoming. Let test drive car and had a nice car.

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Aug 28, 2017

CorvetteLT1

Wonderful response time, even on a Sunday afternoon withbadfition info and great pictures. Very responsive salesman!!!

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Aug 21, 2017

RK66

quick response. Very nice and good to work with.

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Aug 15, 2017

amabney

The car is listed at 20k I made an offer and was told the price is not negotiable. He told me I should look at less expensive cars. I later asked if he would notify me if the price drops or becomes negotiable he replied " no " . His customer service went out the window the minute he realized he couldn't force me to jump at the first price offered.

3 people found this review helpful.

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Aug 15, 2017

Brandon

Doug was excellent to deal with. Very friendly salesperson.

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Jul 30, 2017

Tiffany

The sales person was knowledgeable and helpful and allowed me to take my time looking at the car and was not pushy. I did not end up buying this particular car but I would do business with them in the future.

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Jul 23, 2017

Blake

Sales Rep Joey Ryall was outstanding in all regards. His knowledge of the Corvette line is spot-on. Criswell Chevrolet had exactly the model (2017 Grand Sport 2LT), color (Watkins Glen Gray), and optional items I want. Pricing and trade-in for my black 2005 Lexus GX470 were such that continuing to search would have been more trouble than it had potential to improve very much...Blake

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Jul 21, 2017

Daniel

Salesman was great to deal with. Will recommend to friends and family.

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Jul 3, 2017

Ben

Responded fast, good customer service

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Jun 29, 2017

Thomas

Prompt and detailed responses.

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Jun 24, 2017

Troy

Although I bought a different car.i was treated well. I collect so next spring I will buy a vette from them.

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Jun 14, 2017

hmb4atc

I was contacted quickly and everyone was friendly, responsive and helpful. I've purchased many cars and this was only the second dealership where I felt no pressure. Would have liked to have seen more price flexibility, as we all want. However, after looking for a similar car with similar mileage and options I couldn't find a better deal anywhere, nationwide, so I guess I understand the lack of flexibility in pricing and realized I got a good deal. So far, I'm really enjoying experience. I would recommend this dealership.

1 people found this review helpful.

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Jun 4, 2017

cabrown001

Dealer contacted me quickly and offer what appears to be a good price, however, they were rude and arrogant, bragging about the fact that they are the 3rd largest corvette dealer in the US after telling me I have the highest mileage car in the entire country (spoiler alert, I don't). Overall, for the money you will be spending on a new vehicle I believe there are places that will treat you far better and don't have to insult you or your vehicle in an attempt to drive the value down.

4 people found this review helpful.

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May 16, 2017

Jim

Responsive and helpful

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May 12, 2017

Tony

A quick response about my inquiry from Richard Beckett. No pressure and helpful with my questions. Had to delay my purchase but will consider them in the future.

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Apr 29, 2017

dmbarba

Good experience

1 people found this review helpful.

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Apr 1, 2017

Everett

Had me waiting for ever, just so they can turn my offer of 43,000 toward a truck with a final price of 45,000. The truck still has not sold in four or five months..I know it's a business but I cannot refuse 43,000 because of 2,000 dollars of Greed!!!! Terrible salesman and service was poor.

3 people found this review helpful.

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Mar 6, 2017

Abdoul

Scam car is not available not in their lot.

3 people found this review helpful.

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Mar 5, 2017

abmarlin

Excellent. While I did not purchase the 2006 Corvette, I did see a later model car that we did eventually wind up purchasing. Both the sales rep and general manager were very cordial and willing to work with us. The dealership had a fairly large inventory of used Corvettes at reasonable prices.

1 people found this review helpful.

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Feb 24, 2017

Nick

Everything was top notch from start to finish great price and service my saleman Abe was great gave me the best price and worked so hard to make me happy

0 people found this review helpful.

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Feb 4, 2017

keith

I went to the dealership had to wait for sassaslesman to come to work that was OK because he did not know I was going to show that day I looked at there car it was really dirty and it did not look it did on the internet they played there little give me your keys game I have a 2007 base 6 speed in very good condition higher on the milage 89,000 and he ask me where I had to be I told him and he offered me 12,000 for my car I told him he was crazy and walked out the door I will never go bsck there and I will let every Corvette person I know about this dealer

2 people found this review helpful.

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Response from current dealership:

Keith, we're so sorry your recent experience with us was a negative one. We hate disappointing our customers, but it seems we’ve done so in this case. Our dealership is committed to providing high quality customer service. We welcome the opportunity to work with you to resolve any issues you had with your experience at the dealership. Please feel free to contact our Customer Relationship Director at customercare@criswellauto.com; we look forward to hearing from you.

Jan 18, 2017

Brian

Very friendly

0 people found this review helpful.

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Response from current dealership:

Thank you for your review Brian! We're proud to give you the five-star experience you, and every Criswell customer deserve.

Jan 14, 2017

MIKE

Great customer service.

0 people found this review helpful.

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Response from current dealership:

Thank you for your review Mike! Our goal is for every customer to have a great experience at Criswell.

Jan 13, 2017

Michael

They were great my experience was great and they were well-informed courteous prompt transparent

0 people found this review helpful.

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Response from current dealership:

Thank you for your five-star review Michael! We're glad that your experience with us was so good. Your positive comments and your business are very much appreciated!

Nov 22, 2016

Joe

Dealership respond immediately to my inquiry. I had chose a different vehicle manufacturer, which was no reflection on this dealership.

1 people found this review helpful.

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Response from current dealership:

Thank you for the review Joe. Although you've chosen a different manufacturer this time, we hope you're happy and that we'll get to assist you again in the future. Best wishes.

Nov 4, 2016

Mark

Professional and easy to deal with.

0 people found this review helpful.

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Response from current dealership:

Thank you Mark! Your satisfaction is very important to us.

Oct 23, 2016

Bernie

Good follow up and easy to deal with.

0 people found this review helpful.

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Oct 12, 2016

Carl

They were very courteous, and helpful. 5 stars.

0 people found this review helpful.

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Oct 8, 2016

Jose

Very amicable and informative. Salesman was eager but did not push the sale. If the car had the features I was looking for (towing and roof rails) I'd have bought.

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Sep 23, 2016

Ron

Excellent

0 people found this review helpful.

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Sep 20, 2016

Jim

Very quick response to my inquiry and the professional service continued throughout the process until I picked up the car 5 days later. I was very knowledgeable of what I was buying and bought the car at a very fair price. As an out of state internet buyer, you depend heavily on the representation of the car by the sales person. What I was told on the phone and e-mails regarding the car was exactly what I found when I showed up to buy the car. The Criswell organization is very well versed in accommodating out of town internet customers. Very good experience. My salesperson, Peter, was exceptional. He arranged for my pick up at the airport and made sure my buying experience was positive. Overall, great communication, good price, no hassles, no high pressure tactics, and no surprises. Would highly recommend buying a vehicle from Criswell Automotive.

1 people found this review helpful.

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Sep 10, 2016

shannon

Responded quick and Stayed in contact.

0 people found this review helpful.

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Aug 20, 2016

Harold

They did not give me any deal.. waiting for another call back....

0 people found this review helpful.

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Aug 15, 2016

Keith

High pressure for sale of an over priced vehicle.

2 people found this review helpful.

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Aug 12, 2016

Bill

Great experience and great price on a phenomenal car!

0 people found this review helpful.

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Aug 4, 2016

Rhonda

Ended up purchasing this car. Everything went well. Very happy.

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Jul 29, 2016

John

very quick follow up. answered all of my questions. very professional and helpful dealership.

1 people found this review helpful.

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Read 51 old reviews

Jun 23, 2016

Daryl

Sales rep from Criswell contacted me the same day that I put in a request for more information. I asked for more info on the vehicle that the rep was unable to provide. I got a phone call the next day that the vehicle was in Frederick, MD at another dealer that Criswell used for the purpose of MD state inspection. I was told by the sales rep that I would be getting more photos and all the info that I wanted when the vehicle was returned to their lot in Gaithersburg, MD. All of that was over a week ago and no photo, no info. Guess what I think of Criswell Chevrolet!

3 people found this review helpful.

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May 13, 2016

Chris

I called at about 1:00pm to verify that the car I was interested in was still available. 15 minutes later, I received a call from the salesperson, who stated that it was. So I drove 45 minutes to the dealer, whereupon the salesperson informed me that someone had just purchased the car. So as not to waste a trip, I then looked at another car of the same model, but I had to wait another hour or so to speak at length to the salesperson, who was busy with another customer. After all the delays, I learned that the dealership wanted to low ball me on my trade-in because it is a type of car it doesn't well--which might have been explained before I made my trip to see a car the dealer no longer had. The salesperson was friendly enough, but I was not impressed with these folks at all. My impression is that they already sell as many cars as they want in a relatively affluent area, and so don't care much about customer service.

5 people found this review helpful.

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May 9, 2016

Glenda

The salesman contacted me several times. He wasn't able to provide me with the deal I needed, so I chose to move on to plan B. I don't have anything negative to say about the dealer in particular. The car I was looking at had been reduced in price on the internet by $1,000.00 the previous weekend, but that price wasn't offered to me. Life goes on.

3 people found this review helpful.

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May 6, 2016

Todd

It was one of my better car buying experiences. The car is s solid purchase

0 people found this review helpful.

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Apr 30, 2016

Barry

Responded the same day and 3 more days.

0 people found this review helpful.

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Feb 27, 2016

roycetime

Received an email and a call, although the listing didn't tell me the size of the bed, which was shorter than I hoped, so we didn't make a deal.

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Jan 23, 2016

Michael

dealer communication was excellent - did not buy from them but might if they had the right car.

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Jan 4, 2016

santiago

Dealer call back on my time available

1 people found this review helpful.

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Dec 9, 2015

did not budge on price

2 people found this review helpful.

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Oct 28, 2015

Mike

Easy, no stress with Richard.

0 people found this review helpful.

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Oct 26, 2015

Markos

I made appointment to see the car. I gave him call the dealer sales person before started driving by the appointment day . He told me that he have the car , I am looking for and he asked me what time I will be there , I told him I will be there after 20 minutes that mean after driving 17 miles. I picked my friend and drove to criswell Chevrolet dealership but when we reach to the building he call and told me that the car was sold before 10 min . I am sorry for them how take care the customer and making business including the manger mark .

2 people found this review helpful.

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Oct 24, 2015

Jerome

Great experience with this dealer

0 people found this review helpful.

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Sep 1, 2015

SprtBasScc

they had wonderful customer care

0 people found this review helpful.

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Jul 28, 2015

CarBuyer

Great communication

0 people found this review helpful.

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Jul 22, 2015

Steve

Great Dealership would buy from them in a heart beat but I didn't

0 people found this review helpful.

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Jun 5, 2015

Larry

Thh edealer rep responded quickly and was very helpful.

0 people found this review helpful.

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May 27, 2015

Gunnar

Very responsive and friendly

0 people found this review helpful.

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May 19, 2015

Reid

Kelly Hughes made the process very simple. All calls were returned promptly.

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Apr 21, 2015

Kelly

Wonderful experience.

0 people found this review helpful.

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Apr 14, 2015

Burns1014

Responded same day with answers to my questions.

0 people found this review helpful.

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Apr 1, 2015

Terry

car was an auto, wanted a stick

0 people found this review helpful.

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Mar 4, 2015

Daniel

Great staff very professional and not pushy , this is the right place to buy a car I am recommend any one interesting.

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Feb 18, 2015

Rob

Very good communications. Although we didn't make a deal because the vehicle sold before I could get there I will continue to view their listings.

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Feb 18, 2015

Sam

Was helpful and accomodating.

0 people found this review helpful.

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Jan 23, 2015

Elbe

Refused offer. No further response, even after they reduced price.

1 people found this review helpful.

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Nov 10, 2014

Bryan

Quoted Asking price - what a joke. Who pays what people are initially asking on cars nowadays.

0 people found this review helpful.

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Oct 31, 2014

Glen

Dealer responded, but did not the perfect vehicle for me.

0 people found this review helpful.

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Aug 12, 2014

John

Dealership was great

0 people found this review helpful.

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May 5, 2014

angela

The salesman was very pleasant and knew a lot about my vehicle of choice.

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Apr 28, 2014

Joe

Excellent.

0 people found this review helpful.

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Apr 7, 2014

Nicole

I had a great experience with the dealer, just wish I did not have to wait so long to take my vehicle home.

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Apr 2, 2014

Fang

Respond very quickly, but the car was sold two days ago.

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Mar 13, 2014

Matthew

They were very helpful and did well

0 people found this review helpful.

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Feb 2, 2014

Raymond

very professional

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Jan 11, 2014

Sylvia

Prompt responses from salesman. Pleasant experience.

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Dec 24, 2013

Eric

Very good to work with.

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Dec 18, 2013

Tara

They provided me information on each truck they had as shown on CarGurus and answered my questions, let me drive it and I purchased one truck that day. Paperwork was completed quickly and they drove the truck to my house for me.

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Nov 4, 2013

john

wanted to make a deal on vehicle but dealer wouldn't give me a relative price before I travel 150 to see car.

1 people found this review helpful.

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Oct 22, 2013

John

Responded immediately

0 people found this review helpful.

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Aug 30, 2013

Marty

Dealer responded

0 people found this review helpful.

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Jul 21, 2013

Jolene

Was ok. Dealer was very nice however car was not

0 people found this review helpful.

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Jun 7, 2013

Lynne

They provided good communication back and were prompt.

0 people found this review helpful.

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Jun 6, 2013

rob

0 people found this review helpful.

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Jun 5, 2013

John

Peter Eaton and Don Boone easy to work with and a good experiance , both have a lot of years with Crisswell ,

1 people found this review helpful.

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May 31, 2013

criswell_ian

I was very impressed with Ian Rose and Criswell. Very upfront and transparent. Ian told me he was the "anti-salesman". He delivered on his promise, and the internet price was far less than other dealers. I will be sending my family and friends to Ian.

1 people found this review helpful.

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Apr 14, 2013

Brian

good

0 people found this review helpful.

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Apr 9, 2013

Mike

Great Salesman

0 people found this review helpful.

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Dec 26, 2012

tim

honest,competent,did what they said they would do fair deal on a trade, honored auto trader estimate. ask for Tim great guy

1 people found this review helpful.

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Nov 15, 2012

Brian

They responded to my inquiry but it took them 3 days. By then I had went another direction........

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Mar 7, 2012

Richard

One of the best auto buying experience I have ever had!!!

0 people found this review helpful.

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Jan 23, 2012

xxindisyandaxx

They sold the vehicle right out from under me, not too happy about that. Other than that my salesman was very helpful.

1 people found this review helpful.

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Criswell Chevrolet, Inc.