Criswell Chevrolet, Inc.

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GM Certified Internet Dealer, GM Certified Used Vehicles

503 Quince Orchard Rd
Gaithersburg, MD 20878

Sales: (301) 637-4130

Service: (301) 637-4130

Today 9:00 AM - 6:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Dec 15, 2017
Lucy6710
Great
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Nov 23, 2017
Very responsive! I️ was able to negotiate and complete a deal while simultaneously working with no games or trickery.
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Response from Criswell Chevrolet, Inc.:

James, we're please to hear that your recent purchase went so well.  Our team is committed to making sure that each customer has an efficient, honest, and friendly purchase experience and we're happy that your visit reflected this. Thank you for taking the time to offer this feedback.
Nov 12, 2017
Did exactly as I asked; sent a bottom line quote and no harassing phone calls. Paperwork only took about 30 minutes when I picked vehicle up. Outstanding!
1 of 1 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Thank you for your feedback.  We're happy to hear that our team was able to provide you with exactly the experience you were looking for and in an efficient manner.  
Nov 1, 2017
jonathan easley
Easy car buying experience, truck was in line with the market and no hidden fees tacked onto the price
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Response from Criswell Chevrolet, Inc.:

We're so pleased that our team could make your car buying experience easy and successful.  Enjoy your new truck!
Oct 26, 2017
GuruZDM89
Perfect car I love it
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Response from Criswell Chevrolet, Inc.:

We're so pleased that you love your new car!  Thank you for offering this feedback.
Oct 12, 2017
Excellent!
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Oct 8, 2017
Peter quickly emailed me and kept in contact. Sadly the car sold the day before I had an appointment to go in and see it. He also gave me any information I asked for very quickly.
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Oct 7, 2017
Great Experience and, Service
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Oct 6, 2017
Great customer oriented service! Would definitely recommend to those looking for a used vehicle.
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Oct 5, 2017
alh5145
Very responsive and helped me understand state tax structures (because I had no idea how different they all are) and how that effects the cost efficiency of having a car certified or not. Very helpful and educating.
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Oct 2, 2017
Nice staff.
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Oct 1, 2017
Car was listed with incorrect color ,dealer answered all questions, overall experience very good.
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Sep 1, 2017
GuruDC3XC
Quick response. Knowledgeable staff.
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Aug 29, 2017
They were open, nice and welcoming. Let test drive car and had a nice car.
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Aug 28, 2017
CorvetteLT1
Wonderful response time, even on a Sunday afternoon withbadfition info and great pictures. Very responsive salesman!!!
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Aug 21, 2017
RK66
quick response. Very nice and good to work with.
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Aug 15, 2017
amabney
The car is listed at 20k I made an offer and was told the price is not negotiable. He told me I should look at less expensive cars. I later asked if he would notify me if the price drops or becomes negotiable he replied " no " . His customer service went out the window the minute he realized he couldn't force me to jump at the first price offered.
3 of 6 people found this review helpful.
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Aug 15, 2017
Doug was excellent to deal with. Very friendly salesperson.
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Jul 30, 2017
The sales person was knowledgeable and helpful and allowed me to take my time looking at the car and was not pushy. I did not end up buying this particular car but I would do business with them in the future.
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Jul 23, 2017
Sales Rep Joey Ryall was outstanding in all regards. His knowledge of the Corvette line is spot-on. Criswell Chevrolet had exactly the model (2017 Grand Sport 2LT), color (Watkins Glen Gray), and optional items I want. Pricing and trade-in for my black 2005 Lexus GX470 were such that continuing to search would have been more trouble than it had potential to improve very much...Blake
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Jul 21, 2017
Salesman was great to deal with. Will recommend to friends and family.
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Jul 3, 2017
Responded fast, good customer service
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Jun 29, 2017
Prompt and detailed responses.
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Jun 24, 2017
Although I bought a different car.i was treated well. I collect so next spring I will buy a vette from them.
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Jun 14, 2017
hmb4atc
I was contacted quickly and everyone was friendly, responsive and helpful. I've purchased many cars and this was only the second dealership where I felt no pressure. Would have liked to have seen more price flexibility, as we all want. However, after looking for a similar car with similar mileage and options I couldn't find a better deal anywhere, nationwide, so I guess I understand the lack of flexibility in pricing and realized I got a good deal. So far, I'm really enjoying experience. I would recommend this dealership.
1 of 1 people found this review helpful.
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Jun 4, 2017
cabrown001
Dealer contacted me quickly and offer what appears to be a good price, however, they were rude and arrogant, bragging about the fact that they are the 3rd largest corvette dealer in the US after telling me I have the highest mileage car in the entire country (spoiler alert, I don't). Overall, for the money you will be spending on a new vehicle I believe there are places that will treat you far better and don't have to insult you or your vehicle in an attempt to drive the value down.
3 of 5 people found this review helpful.
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May 16, 2017
Responsive and helpful
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May 12, 2017
A quick response about my inquiry from Richard Beckett. No pressure and helpful with my questions. Had to delay my purchase but will consider them in the future.
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Apr 29, 2017
dmbarba
Good experience
1 of 1 people found this review helpful.
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Apr 1, 2017
Had me waiting for ever, just so they can turn my offer of 43,000 toward a truck with a final price of 45,000. The truck still has not sold in four or five months..I know it's a business but I cannot refuse 43,000 because of 2,000 dollars of Greed!!!! Terrible salesman and service was poor.
2 of 3 people found this review helpful.
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Mar 6, 2017
Scam car is not available not in their lot.
3 of 4 people found this review helpful.
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Mar 5, 2017
abmarlin
Excellent. While I did not purchase the 2006 Corvette, I did see a later model car that we did eventually wind up purchasing. Both the sales rep and general manager were very cordial and willing to work with us. The dealership had a fairly large inventory of used Corvettes at reasonable prices.
1 of 1 people found this review helpful.
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Feb 24, 2017
Everything was top notch from start to finish great price and service my saleman Abe was great gave me the best price and worked so hard to make me happy
0 of 1 people found this review helpful.
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Feb 4, 2017
I went to the dealership had to wait for sassaslesman to come to work that was OK because he did not know I was going to show that day I looked at there car it was really dirty and it did not look it did on the internet they played there little give me your keys game I have a 2007 base 6 speed in very good condition higher on the milage 89,000 and he ask me where I had to be I told him and he offered me 12,000 for my car I told him he was crazy and walked out the door I will never go bsck there and I will let every Corvette person I know about this dealer
1 of 1 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Keith, we're so sorry your recent experience with us was a negative one. We hate disappointing our customers, but it seems we’ve done so in this case. Our dealership is committed to providing high quality customer service. We welcome the opportunity to work with you to resolve any issues you had with your experience at the dealership. Please feel free to contact our Customer Relationship Director at customercare@criswellauto.com; we look forward to hearing from you.
Jan 18, 2017
Very friendly
0 of 1 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Thank you for your review Brian! We're proud to give you the five-star experience you, and every Criswell customer deserve.
Jan 14, 2017
Great customer service.
0 of 1 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Thank you for your review Mike! Our goal is for every customer to have a great experience at Criswell.
Jan 13, 2017
They were great my experience was great and they were well-informed courteous prompt transparent
0 of 1 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Thank you for your five-star review Michael! We're glad that your experience with us was so good. Your positive comments and your business are very much appreciated!
Nov 22, 2016
Dealership respond immediately to my inquiry. I had chose a different vehicle manufacturer, which was no reflection on this dealership.
1 of 2 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Thank you for the review Joe. Although you've chosen a different manufacturer this time, we hope you're happy and that we'll get to assist you again in the future. Best wishes.
Nov 4, 2016
Professional and easy to deal with.
0 of 2 people found this review helpful.
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Response from Criswell Chevrolet, Inc.:

Thank you Mark! Your satisfaction is very important to us.
Oct 23, 2016
Good follow up and easy to deal with.
0 of 1 people found this review helpful.
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Oct 12, 2016
They were very courteous, and helpful. 5 stars.
0 of 1 people found this review helpful.
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Oct 8, 2016
Very amicable and informative. Salesman was eager but did not push the sale. If the car had the features I was looking for (towing and roof rails) I'd have bought.
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Sep 23, 2016
Excellent
0 of 1 people found this review helpful.
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Sep 20, 2016
Very quick response to my inquiry and the professional service continued throughout the process until I picked up the car 5 days later. I was very knowledgeable of what I was buying and bought the car at a very fair price. As an out of state internet buyer, you depend heavily on the representation of the car by the sales person. What I was told on the phone and e-mails regarding the car was exactly what I found when I showed up to buy the car. The Criswell organization is very well versed in accommodating out of town internet customers. Very good experience. My salesperson, Peter, was exceptional. He arranged for my pick up at the airport and made sure my buying experience was positive. Overall, great communication, good price, no hassles, no high pressure tactics, and no surprises. Would highly recommend buying a vehicle from Criswell Automotive.
1 of 1 people found this review helpful.
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Sep 10, 2016
Responded quick and Stayed in contact.
0 of 1 people found this review helpful.
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Aug 20, 2016
They did not give me any deal.. waiting for another call back....
0 of 1 people found this review helpful.
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Aug 15, 2016
High pressure for sale of an over priced vehicle.
1 of 1 people found this review helpful.
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Aug 12, 2016
Great experience and great price on a phenomenal car!
0 of 1 people found this review helpful.
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Aug 4, 2016
Ended up purchasing this car. Everything went well. Very happy.
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Jul 29, 2016
very quick follow up. answered all of my questions. very professional and helpful dealership.
1 of 1 people found this review helpful.
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Jun 23, 2016
Sales rep from Criswell contacted me the same day that I put in a request for more information. I asked for more info on the vehicle that the rep was unable to provide. I got a phone call the next day that the vehicle was in Frederick, MD at another dealer that Criswell used for the purpose of MD state inspection. I was told by the sales rep that I would be getting more photos and all the info that I wanted when the vehicle was returned to their lot in Gaithersburg, MD. All of that was over a week ago and no photo, no info. Guess what I think of Criswell Chevrolet!
2 of 2 people found this review helpful.
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May 13, 2016
I called at about 1:00pm to verify that the car I was interested in was still available. 15 minutes later, I received a call from the salesperson, who stated that it was. So I drove 45 minutes to the dealer, whereupon the salesperson informed me that someone had just purchased the car. So as not to waste a trip, I then looked at another car of the same model, but I had to wait another hour or so to speak at length to the salesperson, who was busy with another customer. After all the delays, I learned that the dealership wanted to low ball me on my trade-in because it is a type of car it doesn't well--which might have been explained before I made my trip to see a car the dealer no longer had. The salesperson was friendly enough, but I was not impressed with these folks at all. My impression is that they already sell as many cars as they want in a relatively affluent area, and so don't care much about customer service.
4 of 4 people found this review helpful.
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May 9, 2016
The salesman contacted me several times. He wasn't able to provide me with the deal I needed, so I chose to move on to plan B. I don't have anything negative to say about the dealer in particular. The car I was looking at had been reduced in price on the internet by $1,000.00 the previous weekend, but that price wasn't offered to me. Life goes on.
3 of 3 people found this review helpful.
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May 6, 2016
It was one of my better car buying experiences. The car is s solid purchase
0 of 1 people found this review helpful.
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Apr 30, 2016
Responded the same day and 3 more days.
0 of 1 people found this review helpful.
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Feb 27, 2016
roycetime
Received an email and a call, although the listing didn't tell me the size of the bed, which was shorter than I hoped, so we didn't make a deal.
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Jan 23, 2016
dealer communication was excellent - did not buy from them but might if they had the right car.
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Jan 4, 2016
Dealer call back on my time available
1 of 1 people found this review helpful.
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Read 43 old reviews
Dec 9, 2015
did not budge on price
2 of 2 people found this review helpful.
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Oct 28, 2015
Easy, no stress with Richard.
0 of 1 people found this review helpful.
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Oct 26, 2015
I made appointment to see the car. I gave him call the dealer sales person before started driving by the appointment day . He told me that he have the car , I am looking for and he asked me what time I will be there , I told him I will be there after 20 minutes that mean after driving 17 miles. I picked my friend and drove to criswell Chevrolet dealership but when we reach to the building he call and told me that the car was sold before 10 min . I am sorry for them how take care the customer and making business including the manger mark .
2 of 2 people found this review helpful.
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Oct 24, 2015
Great experience with this dealer
0 of 1 people found this review helpful.
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Sep 1, 2015
SprtBasScc
they had wonderful customer care
0 of 1 people found this review helpful.
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Jul 28, 2015
Great communication
0 of 1 people found this review helpful.
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Jul 22, 2015
Great Dealership would buy from them in a heart beat but I didn't
0 of 1 people found this review helpful.
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Jun 5, 2015
Thh edealer rep responded quickly and was very helpful.
0 of 1 people found this review helpful.
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May 27, 2015
Very responsive and friendly
0 of 1 people found this review helpful.
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May 19, 2015
Kelly Hughes made the process very simple. All calls were returned promptly.
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Apr 21, 2015
Wonderful experience.
0 of 1 people found this review helpful.
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Apr 14, 2015
Burns1014
Responded same day with answers to my questions.
0 of 1 people found this review helpful.
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Apr 1, 2015
car was an auto, wanted a stick
0 of 1 people found this review helpful.
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Mar 4, 2015
Great staff very professional and not pushy , this is the right place to buy a car I am recommend any one interesting.
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Feb 18, 2015
Very good communications. Although we didn't make a deal because the vehicle sold before I could get there I will continue to view their listings.
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Feb 18, 2015
Was helpful and accomodating.
0 of 1 people found this review helpful.
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Jan 23, 2015
Refused offer. No further response, even after they reduced price.
1 of 1 people found this review helpful.
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Nov 10, 2014
Quoted Asking price - what a joke. Who pays what people are initially asking on cars nowadays.
0 of 1 people found this review helpful.
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Oct 31, 2014
Dealer responded, but did not the perfect vehicle for me.
0 of 1 people found this review helpful.
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Aug 12, 2014
Dealership was great
0 of 1 people found this review helpful.
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May 5, 2014
The salesman was very pleasant and knew a lot about my vehicle of choice.
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Apr 28, 2014
Excellent.
0 of 1 people found this review helpful.
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Apr 7, 2014
I had a great experience with the dealer, just wish I did not have to wait so long to take my vehicle home.
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Apr 2, 2014
Respond very quickly, but the car was sold two days ago.
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Mar 13, 2014
They were very helpful and did well
0 of 1 people found this review helpful.
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Feb 2, 2014
very professional
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Jan 11, 2014
Prompt responses from salesman. Pleasant experience.
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Dec 24, 2013
Very good to work with.
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Dec 18, 2013
They provided me information on each truck they had as shown on CarGurus and answered my questions, let me drive it and I purchased one truck that day. Paperwork was completed quickly and they drove the truck to my house for me.
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Nov 4, 2013
wanted to make a deal on vehicle but dealer wouldn't give me a relative price before I travel 150 to see car.
1 of 1 people found this review helpful.
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Oct 22, 2013
Responded immediately
0 of 1 people found this review helpful.
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Aug 30, 2013
Dealer responded
0 of 1 people found this review helpful.
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Jul 21, 2013
Was ok. Dealer was very nice however car was not
0 of 1 people found this review helpful.
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Jun 7, 2013
They provided good communication back and were prompt.
0 of 1 people found this review helpful.
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Jun 6, 2013
Ok
0 of 1 people found this review helpful.
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Jun 5, 2013
Peter Eaton and Don Boone easy to work with and a good experiance , both have a lot of years with Crisswell ,
1 of 1 people found this review helpful.
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May 31, 2013
criswell_ian
10
I was very impressed with Ian Rose and Criswell. Very upfront and transparent. Ian told me he was the "anti-salesman". He delivered on his promise, and the internet price was far less than other dealers. I will be sending my family and friends to Ian.
1 of 1 people found this review helpful.
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Apr 14, 2013
good
0 of 1 people found this review helpful.
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Apr 9, 2013
Great Salesman
0 of 1 people found this review helpful.
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Dec 26, 2012
honest,competent,did what they said they would do fair deal on a trade, honored auto trader estimate. ask for Tim great guy
1 of 1 people found this review helpful.
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Nov 15, 2012
They responded to my inquiry but it took them 3 days. By then I had went another direction........
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Mar 7, 2012
One of the best auto buying experience I have ever had!!!
0 of 1 people found this review helpful.
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Jan 23, 2012
xxindisyandaxx
They sold the vehicle right out from under me, not too happy about that. Other than that my salesman was very helpful.
1 of 1 people found this review helpful.
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